Jupiter Hotel

Zero stars! It’s 11pm on a Sunday. I have work tomorrow. There is currently obscenely loud rock music coming through the walls of my room 229. I called the front desk to see if they could deal with the obnoxious noise issue. I was informed that the hotel has a bar side and a non-bar side. If you are unlucky enough to get a room on the bar side, then you run the risk that the Oak Room, which shares a parking lot with the hotel, will be having a dance party that will be going on until 2am, and there’s nothing that the hotel staff can do about it. After looking at other similar reviews on Google, I suspect the hotel staff will probably reply to this review saying that I need to contact the web site I booked the room through to let them know of an anomaly in this hotel’s profile since their site should show options for the quiet/loud sides. Apparently this is my problem? How? In the hotel staff’s reply to this review I would like them to explain this. Unacceptable response to your guests, guys. The desk clerk I spoke with offered a room in a different part of the hotel that is quieter, but that would only be for two of the nights I have booked since the hotel is fully booked; I would have had to move back to the noisy room for the last two nights of my stay. This is a semi-reasonable accommodation on the part of the hotel staff, but to be honest, it felt like lip service and the inconvenience was unacceptable at the time. If I had known the noise could be an issue then I would have never booked this hotel. I will not book this hotel again, and I’m tempted to cancel my reservation now to look elsewhere. The noise here is really unacceptable given the fact that I’m paying for this room. Jupiter hotel has basically lied to me in making me think this is a good place to rest. Update: since I booked this through a travel site for work, the reservation cancellation deadline was the day before I arrived, so I’m stuck here listening to the party for the next two nights. Read less

There’s so much to love about this place. The hotel has a very unique style and when booking, it was clear that many of the rooms even had their own individual unique motif. Excellent cool factor, just what you’d hope for in a city that’s reputed for being weird. They even supply the rooms with multicolored chalk and encourage you to decorate your door. The staff were a perfect extension of this. All of them were engaging, friendly, and very helpful. The lounge located right in the middle of the buildings is great. It operates entirely independent of the hotel so it doesn’t supply breakfast or serve drinks you can take back to your room, no free admission when there’s a cover, but it’s a cool place that draws in a lot of locals on its own merit. That said, when booking online I was able to choose a room based on being further from their patio (the “chill side”). The night they had live music, I couldn’t hear a peep of it inside my room. Unfortunately, the great face they maintain is where the service stops. I filtered my search results based on finding a facility with free parking, which was a big factor in choosing Jupiter, but when I arrived it was valet only at $29/day. The room I stayed in was remarkably tiny and old. I haven’t happened across a room this small even in my travels to LA, New York, or Tokyo. No closet, just 2 small drawers for storage. Small TV, small (translates to roaring loud) AC unit, small commode. The mildew smell is on the extreme side. The towels and bath tissue are among the most abrasive I’ve come across. The worst part was still the hot water pressure- it was comically low in both the sink and the shower. If I had to guess, maybe 20% of what the cold side put out. Consistently, no matter what time of day I tried it. The WiFi was ok, but completely unsecured and open to all in a pretty busy neighborhood. I wouldn’t connect anything with sensitive data to it. They got me there under the false pretense of free parking, which ended up costing almost $100 with tips, then charged as much per night as frankly much nicer hotels located in more desirable neighborhoods, then provide the bare minimum in many areas of comfort. The staff and other positives did make for a somewhat enjoyable stay, I really wish I could say better things about this place, but I’d never stay at a place like this on purpose. I probably would swing by the neighborhood again to visit the lounge and the pizza place just down the street. Read less

I recently stayed at Jupiter (original). The theme rooms are a kick. We stayed in one of the Marilyn rooms. Artsy vibe and the beds are really comfy. Staff was awesome to work with! Especially Scott at the front desk! He reached out to his coworkers to solicit ideas for fun places for us to explore during our visit! Next trip to Portland we are going to try out Jupiter NEXT across the street. Really cool lobby - eclectic and inviting! They had written Happy Birthday with my daughter's name on the chalkboard door to our room. Really made her feel welcome and a part of the community! Happy stay! Read less

Lovely room with a very comfy bed. The room is lightly coloured and inspires creativity. The door is a giant chalkboard and the hotel runs an instagram account for the best drawings guests comes up with. Friendly staff and the location is an easy commute to downtown Portland and the surrounding districts. Will stay here again when we come back into town. Read less