The Hotel Zags

Portland, Oregon

The hotel

Like a living art installation, The Hotel Zags echoes downtown Portland’s cultural soul. Its setting among the sparkling theatre and art scene is just the start. The building itself has the makings of modern art, with its mid-century minimalism played out in crisp lines and simple colours. Inside, they’ve curated a collection of more than 500 regional artworks, which amplify the simplicity of the design. And outside, the showpiece of its urban garden is a 15 foot high living wall – a ‘gallery’ of plants that provides the backdrop for the private courtyard’s fire pits, lantern-lit walkway, and neatly clipped planting. It’s an ideal spot for cocktails and small plates from Nel Centro, the swanky yet simple hotel restaurant, which transports you straight to northern Italy and southeast France with its Riviera-inspired dishes.

Amenities

  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Internet Access
  • Restaurant

Where is it

Beside Portland Mall, in the middle of the city’s cultural and arts hub, which is also home to many of the city’s most loved dining destinations, theatres, galleries, museums, and green spaces. It’s also right by the MAX rail line, making sightseeing even easier.

Hotel information

174 rooms and suites. All with large picture windows, air-conditioning, flat-screen LCD HDTV with HBO and pay-per-view movies, iPod docking station/alarm clock, complimentary WiFi, telephone, mini-fridge, coffee maker, safe, hairdryer, bathrobes, and complimentary local newspaper. Cribs and baby amenities available on request. Premier City King Rooms have city views, and 1 king-size bed, sleeping maximum 2 adults.

Premier Garden King Rooms have courtyard views and 1 king-size bed, sleeping maximum 2 adults.

Premier Double Queen Rooms have city views, and 2 queen-size beds, sleeping maximum 4 adults.

Executive City King Rooms have city views, a late checkout, the fastest WiFi, and 1 king-size bed, sleeping maximum 2 adults.

Nel Centro (Riviera-inspired menu featuring dishes of northern Italy and southeast France, breakfast, lunch, and dinner, Sunday brunches, daily happy hour). Courtyard lounge (for small plates and cocktails from Nel Centro, with lounge areas, fire pits, and living wall). Daily pass to 24-hour Fitness (1 block from hotel, with cardio equipment, weights, indoor lap pool, sauna, steam room, and whirlpool). Games room*. Gear shed* (bikes, cameras, games for rental). 24-hour sundry shop. 24-hour concierge. 24-hour business centre. Room service*. Complimentary WiFi. Valet parking $35 plus tax per night (payable locally, subject to change).

This hotel has resort fees that are included in the room rate (subject to change)

Resort fee includes: - Two bottles of complimentary water - $15 per stay food & beverage credit (mini-bar and/or hotel shop) - Day passes to 24-hour Fitness, one block away – Use of Pure Cycle cruiser bikes (subject to availability) – Unlimited local phone calls – In-room gourmet coffee. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (85)
  • Very good (14)
  • Average (7)
  • Poor (4)
  • Terrible (6)
Image of the Tripadvisor rating Love it!!

Jul 20, 2021 HAMPTONUNIVPIRATE Portland, Oregon

The best hotel that we have stayed in for awhile. Service with a SMILE!! Great location! Very innovative concepts. Must try the next time you are in Portland, OR. This hotel has wonderful finishes!! But the young woman who greeted us made everything come together, style & class are equal!!
Image of the Tripadvisor rating Very helpful staff and great location!

Jul 6, 2021 W4032SXdeboraht

My husband and I spent a night here recently and thoroughly enjoyed it. It's located conveniently close to everything, and all our questions were answered in a friendly and knowledgeable manner. Leah, at the front desk, was especially helpful and approachable. The game room at the hotel was a ton of fun. I haven't been to another hotel that… Read more
My husband and I spent a night here recently and thoroughly enjoyed it. It's located conveniently close to everything, and all our questions were answered in a friendly and knowledgeable manner. Leah, at the front desk, was especially helpful and approachable. The game room at the hotel was a ton of fun. I haven't been to another hotel that provides so many options for entertainment on one's own schedule. The outdoor patio is also very nice. We will definitely stay here again! Read less
Image of the Tripadvisor rating Somewhere between poor and average and beware unexpected fees!

Jul 5, 2021 nato187886 Sicily, Italy

The hotel is a good location just south of downtown which means no crowds, fewer street folks,close to the university and easily accessible to the river. The front desk staff was great but had issues getting my room cleaned---it never got fully cleaned and restocked during my stay. A major miss for a hotel on the higher end. Also the resort and… Read more
The hotel is a good location just south of downtown which means no crowds, fewer street folks,close to the university and easily accessible to the river. The front desk staff was great but had issues getting my room cleaned---it never got fully cleaned and restocked during my stay. A major miss for a hotel on the higher end. Also the resort and parking fees are ridiculous. I've seen them respond elsewhere that they are the lowest for hotels in the surrounding areas but they are still exorbitant and covered parking can be had nights and weekends for a quarter of the price or less! Wouldnt go back with all the negatives. Read less
Image of the Tripadvisor rating CHARGED ME FOR A ROOM THAT I DIDN'T RECEIVE A CONFIRMATION EMAIL FOR

Jun 24, 2021 100theresah Phoenix, Arizona

WARNING: DO NOT BOOK WITH THIS HOTEL. I tried booking a room for one night at Hotel Zags Portland through their website back in May. After booking a room and putting in my credit card information, I never received a confirmation email. I checked my bank account and was never charged for the hotel room (at the time), so I assumed the booking had… Read more
WARNING: DO NOT BOOK WITH THIS HOTEL. I tried booking a room for one night at Hotel Zags Portland through their website back in May. After booking a room and putting in my credit card information, I never received a confirmation email. I checked my bank account and was never charged for the hotel room (at the time), so I assumed the booking had not gone through. To avoid any more confusion, I ended up booking a one night stay at the lovely Paramount Hotel in Portland instead. Upon arriving in Portland, I double checked to make sure I hadn't received a confirmation email from Hotel Zags. I had not. However, I checked my bank account and was charged for a room at Hotel Zags despite never receiving a confirmation email or number?! I disputed the charge through my bank and provided proof of the situation. Hotel Zags still ended up charging me for a room I never stayed in or even received a confirmation email from. Disgusting. Stay away. Read less
Image of the Tripadvisor rating GREAT Independent Hotel with Terrific Staff!

Jun 11, 2021 kimberlycQ8367YA Denver, Colorado

Really terrific, unique property with a beautiful outdoor space. Easy to get around Portland - walking distance to everything you need. The staff is very fun, unique, genuine and purely Portland! Thanks, team, for all your recommendations.