The Hotel Zags

Portland, Oregon

The hotel

Like a living art installation, The Hotel Zags echoes downtown Portland’s cultural soul. Its setting among the sparkling theatre and art scene is just the start. The building itself has the makings of modern art, with its mid-century minimalism played out in crisp lines and simple colours. Inside, they’ve curated a collection of more than 500 regional artworks, which amplify the simplicity of the design. And outside, the showpiece of its urban garden is a 15 foot high living wall – a ‘gallery’ of plants that provides the backdrop for the private courtyard’s fire pits, lantern-lit walkway, and neatly clipped planting. It’s an ideal spot for cocktails and small plates from Nel Centro, the swanky yet simple hotel restaurant, which transports you straight to northern Italy and southeast France with its Riviera-inspired dishes.

Amenities

  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Internet Access
  • Restaurant

Where is it

Beside Portland Mall, in the middle of the city’s cultural and arts hub, which is also home to many of the city’s most loved dining destinations, theatres, galleries, museums, and green spaces. It’s also right by the MAX rail line, making sightseeing even easier.

Hotel information

174 rooms and suites. All with large picture windows, air-conditioning, flat-screen LCD HDTV with HBO and pay-per-view movies, iPod docking station/alarm clock, complimentary WiFi, telephone, mini-fridge, coffee maker, safe, hairdryer, bathrobes, and complimentary local newspaper. Cribs and baby amenities available on request. Premier City King Rooms have city views, and 1 king-size bed, sleeping maximum 2 adults.

Premier Garden King Rooms have courtyard views and 1 king-size bed, sleeping maximum 2 adults.

Premier Double Queen Rooms have city views, and 2 queen-size beds, sleeping maximum 4 adults.

Executive City King Rooms have city views, a late checkout, the fastest WiFi, and 1 king-size bed, sleeping maximum 2 adults.

Nel Centro (Riviera-inspired menu featuring dishes of northern Italy and southeast France, breakfast, lunch, and dinner, Sunday brunches, daily happy hour). Courtyard lounge (for small plates and cocktails from Nel Centro, with lounge areas, fire pits, and living wall). Daily pass to 24-hour Fitness (1 block from hotel, with cardio equipment, weights, indoor lap pool, sauna, steam room, and whirlpool). Games room*. Gear shed* (bikes, cameras, games for rental). 24-hour sundry shop. 24-hour concierge. 24-hour business centre. Room service*. Complimentary WiFi. Valet parking $35 plus tax per night (payable locally, subject to change).

This hotel has resort fees that are included in the room rate (subject to change)

Resort fee includes: - Two bottles of complimentary water - $15 per stay food & beverage credit (mini-bar and/or hotel shop) - Day passes to 24-hour Fitness, one block away – Use of Pure Cycle cruiser bikes (subject to availability) – Unlimited local phone calls – In-room gourmet coffee. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (81)
  • Very good (14)
  • Average (7)
  • Poor (3)
  • Terrible (5)
Image of the Tripadvisor rating Dirty, dilapidated and hidden fees!

May 6, 2020 RooKaiMa

**DO NOT STAY HERE!!** We had never been to Portland and were so excited. When arriving at the hotel, we were told hotel parking was valet only and almost $50! This was NOT listed on our booking (we used hotwire). You cannot even park on the street if you want to sleep past 6, you will get a ticket if you don't feed your meter by then. The room… Read more
**DO NOT STAY HERE!!** We had never been to Portland and were so excited. When arriving at the hotel, we were told hotel parking was valet only and almost $50! This was NOT listed on our booking (we used hotwire). You cannot even park on the street if you want to sleep past 6, you will get a ticket if you don't feed your meter by then. The room was also terrible. The bathroom door was pocket-style and did not close!! There was about a 3/4 inch gap! The back of the bathroom door was a mirror which would have been cool, except the entire top was cracked through with a shatter mark on one side that had been clumsily glued over so as not to fall out further. So tacky and ugly! The bathroom as also dirty. As in unscrubbed, stained grout and strange liquid marks around the toilet that looked suspiciously like urine that had missed the bowl. Yes, really. The walls are super thin. We could hear each and every nearby door open and shut all.night.long... voices in the adjoining rooms clear as day as well as in the hall. When I asked the front desk for a fan of any type to drown out the noise so we could sleep, they said no problem...then never got back to us. An hour later I called down and was told "he texted the guy who saw them last but he hasn't answered so it doesn't look good." Between the noise and the uncomfortable bed, we did not sleep at all. Even the valet when we checked out said "How was your stay? Average? I hope you'll be back but I suspect you won't, our good reviews are bought." I thought he was joking til I came here to really read through them... if you've read mine through know it is 100% true and I am not a picky hotel-goer, just a mom of toddlers who was trying to have a nice night out with her husband. The only good thing about this hotel was the location and one front desk clerk who was there overnight. He was the only male we dealt with, all three females were snippy and short. We felt very cheated and ripped off staying here, and left exhausted and disgusted. Read less
Image of the Tripadvisor rating Shoutout to Christopher!

Mar 22, 2020 artisticrising

The toilet in my room was having trouble, and not only did they fix it, but made sure that I was taken care of completely for any inconveniences. They gave us a $25 dollar credit at the minibar and restaurant. We never used the parking garage, so Chris more than made sure I got everything out of my stay, and freed up more of the credits (we used… Read more
The toilet in my room was having trouble, and not only did they fix it, but made sure that I was taken care of completely for any inconveniences. They gave us a $25 dollar credit at the minibar and restaurant. We never used the parking garage, so Chris more than made sure I got everything out of my stay, and freed up more of the credits (we used the heck out of the mini bar, it was too well stocked not too, I can’t resist a snickers). The hotel rooms are so cool and modern, awesome location! Was able to walk everywhere I wanted to go. I felt so well taken care of here, and if I come back to Portland for another visit, you know I’m staying here again. Thanks so much guys! Read less
Image of the Tripadvisor rating One night stay

Mar 13, 2020 dudilignce

Great hotel, great location and really fun vibe. Decor in the lobby and the rooms is really fun Six blocks away from light rail, easy walk, cheap parking I hear Rates were the best I could find in the downtown area RNote, there is a resort fee, but you get free stuff
Image of the Tripadvisor rating My husband and I weekend getaway

Mar 12, 2020 Felecia42

My first time in Portland I knew what I wanted to do just didn’t know where to began... Linda @ the frontal was exceptionally awesome she was very informative and helpful and patient with a great attitude I am forever grateful . The next day it was Christopher and Dell once again so nice and helpful great staff here I will be back and tell my… Read more
My first time in Portland I knew what I wanted to do just didn’t know where to began... Linda @ the frontal was exceptionally awesome she was very informative and helpful and patient with a great attitude I am forever grateful . The next day it was Christopher and Dell once again so nice and helpful great staff here I will be back and tell my family. Thanks so much Read less
Image of the Tripadvisor rating The Hotel Zags - Incredible Experience

Mar 11, 2020 P4573BXchristinea

Hello. We had the best experience under very sad circumstances with the staff at The Hotel Zags and Nel Centro Restaurant. Manager Nick, Christopher, Cara & Shelby we’re so kind, warm & accommodating to myself and my husband during our time in Portland. This is the best hotel and the staff know and understand “old school” customer service. They… Read more
Hello. We had the best experience under very sad circumstances with the staff at The Hotel Zags and Nel Centro Restaurant. Manager Nick, Christopher, Cara & Shelby we’re so kind, warm & accommodating to myself and my husband during our time in Portland. This is the best hotel and the staff know and understand “old school” customer service. They went above & beyond to welcome and serve us during our stay. Thank you all so much for the comfort you brought to us. You gave us hope that kindness is alive and well in Portland. XOXO Read less