The Nines Portland

Despite our excitement to visit this beautiful hotel, we have had such a bad experience that we are leaving early to check into another hotel. It started off great upon our arrival with a very friendly and helpful valet and a warm greeting from the bellhops waiting at the entrance to assist. Upon our arrival to the lobby to check in, things quickly went downhill. We arrived at the desk and neither person behind the desk greeted us. Once we realized that they weren’t planning on saying hello, we did. Though decently friendly after that point, the check in period took much longer than expected despite having checked in online in advance. We had booked a room on the club level (warning: not worth it...not nearly as nice as a Fairmont Gold Club) and thought we’d have a view of Portland. When I asked what view we had, we were told it was an atrium view, next to the Club. Concerned that it may be noisy as we were traveling with a young child, we were told “yes, it will be noisy as your room is next to the Club’s kitchen but that they end service at 8:30pm.” Fair enough. That’s not late. When I asked if we could have another room I was told “no, that better rooms are reserved for top tier SPG Members.” Yikes! I travel a lot, but in all fairness, I’m not often in Starwood hotels so I don’t have a lot of program points. I appreciate honesty, but disagree with the lack of customer service here. What we weren’t expecting is that the Club kitchen starts prepping for breakfast at 5am...and it’s very, very loud. We also had the displeasure of listening to a loud TV and loud phone talker next door...until 1am. The walls must be very thin. You can also hear people on the floor above you. Other issues: We booked a room with both a shower and a tub, but our room had only a shower. Errors on room service order. Bathroom amenities so-so at best. If you like a dark room during the night, do NOT sleep in an atrium room. The curtains do not sufficiently block out the 24 hour lights. Read less

i have stayed at the nines the last three times i visited Portland. This most recent time it was an on the fly trip for work. I showed up to the Hotel and as usual the service was great. even though i was not a guest yet, i was treated with the upmost respect. At the front desk my experience got even better, Paul and his staff did their best to give me a room that fit my needs. I look forward to my next visit! Read less

I opted To treat myself to a fancy weekend in Portland after a long work trip in Seattle.. Since it was the off-season I had a lot of great hotels to choose from at very low prices and I opted to splurge to stay at the Nines. Upon arrival I chatted it with the front desk agent and explained that I was really just looking forward to a nice bath and she upgraded me to a corner room on the ninth floor that had a bathtub Living in New York City I love a good bathtub. Sadly this wasn’t super big but it did the trick and the high-end products made it all worth it. Portland is also tax-free for shopping and nordstroms is right across the street so after a bit of shopping I made my way back to the hotel for an amazing dinner in the restaurant. I really enjoyed the bed which was super comfy and the linens were so soft. I ordered a quick snack on Saturday from room service ( the devil eggs) I had a great moderately priced bottle wine from the mini bar. Room service arrived within 15 minutes!! With so many great options for food in Portland I did not have breakfast but I’m sure it was great Despite a minor mishap involving a fire drill/evacuation Which made for a great opportunity to chat with fellow guests about our Portland it was a great stay and I will definitely be back Read less