Radisson Blu Warwick Hotel Philadelphia

I have stayed at the Warwick 3 times now over the past 12 months and agree with others who point out multiple shortcomings with rooms; I would argue that these problems extend to the meeting area as well. The Warwick is well located in downtown Philadelphia, it is a block from Rittenhouse Square - it is near but not in the middle of the busiest (and louder) downtown district. The staff vary from helpful to brusque. Street parking at the Warwick is often difficult (nothing unusual in downtown Philadelphia) and the valet staff and rarely at the door, creating an immediate negative impression for folks trying to check in. The doormen are usually very helpful, but often absent as well. The front desk staff are almost always curt (with a few notable exceptions) and particularly annoyed if asked to help locating other staff to expedite valet parking and related issues. The room size is good for downtown Philadelphia, but the bathrooms are consistently small and in need to various levels of repair. During my most recent stay, the tub drained so poorly during showers that I contacted the front desk to ask for plumber. I received a curt reply (will send someone up) and no real follow up - the problem was NOT resolved and I stood in ankle deep water even after a 3-4 minute shower. During prior stay the ceiling above the shower was marked with several holes and a significant segment of the drywall was close to collapsing into the tub. The meeting space allows for medium sized groups, more than 25. I acknowledge that "this room is too cold or too hot" is a universal complaint but this situation was not acceptable. The city has a cold snap (temperatures reached the 20'3 or higher teens at night) and our room was in the mid 50's. Their engineers "worked on it" but the problem was not resolved over a 2.5 day meeting and the hotel delivered blankets as a "resolution" to the problem. Catering in the meeting rooms varies from adequate to mediocre, thought the service from catering staff was quite good. A final positive note, the 2 restaurants attached to the hotel, Spice Finch and the Prime Rib are excellent. Given the current state of affairs at the hotel, I would consider dining at these restaurants and selecting anothe place to stay. Read less

The first room that I received the previous guest must of smoked in the room as both of the windows were open to try and air the room out. I am very sensitive to cigarette smoke, so immediately called the front desk and they provided me with a new room. However, before leaving that room, I looked down at the desk and it was severely chipped. The next room I received was better than the first (yay no cigarette smell), but the ceiling has a large crack and part of the plaster was hanging down. Additionally, the doors on the dresser did not remain closed. Every time I closed them, they just rolled back open. So I ALWAYS had to make sure I didn't run into the door coming out of the bathroom. The location of the hotel is great. Many restaurants and shopping around. But the accommodations could use A LOT of LOVE! The lobby fools you into thinking your room will be just as nice. Read less

The hotel was nice but, not a good value for the money. at over $400/night ($500 with taxes) one would expect a 5 star experience but, it was more of a 3+ star property. Staff was friendly and the hotel is in a good location. Housekeeping was lackluster. The heating system was peculiar, alternating between hot and cold on a single temperature setting and the bathroom was very small. Look for better prices or, if you're going to pay that kind of $, there are much better choices in the area. Read less

A lovely hotel. One ding? Despite confirming a late checkout with the front desk before our dinner reservation, housekeeping knocked on our door before 9:00am on Sunday morning and again at 10:00am. The doh? The toilet must have been sourced from a supplier who sells to primary schools. It is small and low to the ground. If you are tall and sitting on the pot, you will be looking thru your knees. Read less