Radisson Blu Warwick Hotel Philadelphia

Had reservation for two nights (June 5-6), supposedly guaranteed with credit card. Arrived at hotel late at night to find my room had been given away. I had even called to alert them I would be arriving late; was told it would not be a problem. Oops! Hotel desk clerk called around Philly to find me a room while I waited in the lobby at 1:30am. She ended up finding me a room at the Marriott Downtown (an excellent hotel, can recommend). Rate at the Marriott was 50% higher though. Desk clerk told me as I left that the Warwick would cover my bill for the first night at the Marriott, as compensation for my inconvenience. However when I checked out of the Marriott it turned out that exactly $0 of my bill was covered by the Warwick; neither the difference in rate, nor the first night that was promised. This hotel failed at the most basic job they had. It was no problem for them to TAKE the reservation; but apparently it was too difficult to KEEP the reservation. Do yourself a favor and book somewhere else. Now here comes below the obligatory PR apology from the manager, which will cost the hotel nothing. Wait for it: Read less

Had my wedding in the adjoining restaurant (The Prime Rib) and from the moment we arrived, we were greeted with super friendly staff and treated like royalty. I initially thought the hotel was a bit expensive, but upon seeing the spaciousness of the rooms, quality of service, and awesome location within the city, it all makes sense and is really a great value. We will be staying here for our wedding anniversary next year! Read less

Having read differing reviews of this hotel I selected it based mainly on location. And it didn’t fault on that! It’s within walking distance of most areas. And the square nearby is a tranquil place in the heart of the city surrounded by plenty of cafes and restaurants. The hotel lobby is very striking. Modern glass marble and chrome and very bright and welcoming. It’s a pity the same cannot be said for the staff. We chose this hotel for its central location and noted previous reviews both good and bad. The hotel is ideally located for walking distance to most areas and near Rittenhouse square . The lobby is impressive with high ceilings, lots of glass and mirrors and a modern clean appearance. Although very professional and in no way rude, the staff were not a bit chatty or pleasant. Check in was swift and effective but a nice welcoming word would have been appreciated. The sleek appearance of the lobby does not transfer to the rooms or other floors. Our room was located at the front of the hotel. Initial impressions were good, the room was very big, larger than expected, with a separate seating area with a two seater sofa and coffee table. There was a large dresser unit with mirror and some storage space and another unit with a small fridge and tv. Plenty of space to walk around the room and two cupboards to store luggage. We had an ironing board also but no safe in the room. Our room looked straight out to a construction site opposite, which started work very early in the mornings. For us it wasn’t an issue as with jet lag we awoke about 5am anyway and had our coffee but for anyone visiting for a leisurely break they wouldn’t appreciate the early morning construction noise. The early morning traffic noise might also be an issue for some but it doesn’t bother us as we expect this in a city location. If we wanted peace and quiet we would go to a country location instead. Our room was clean and modern but the bathroom was tiny tiny tiny. Again I’d noticed this on other reviews but it was still a bit of a surprise. You literally couldn’t stand between the toilet and door as the space was so tight. The modern sink was a nuisance as the water took ages to drain away and the bath could have done with refinishing. The cracked enamel and surface looked initially like hairs all over the bath, not very impressive at all. And the chrome pillars of the sink were marked and dirty. Again not pleasant. A bit more attention to cleaning these areas wouldn’t go amiss. Our room was cleaned daily but again little things were overlooked. No hand towels left on the first day. A tissue beside the waste bin was left also. And the coffee machine want cleaned either. So I couldn’t agree with their 4star rating, more like a three star for me. During our stay and numerous passing by the reception desk we were never once greeted with a hello from staff. We were almost invisible! The door staff and porters however were very pleasant and always greeted us on arrival or leaving the hotel. A bit more interaction from staff towards guests would enhance their stay immensely . We had drinks one night in the Spice Finch bar but found the atmosphere lacking and the staff were not so welcoming either so we didn’t return. All in all a rather mediocre stay. Such a pity as there is so much potential here. Read less