Fairmont Heritage Place, Ghirardelli Square

I was spending Thanksgiving in SF with family that lives in the city as well as others who live across the country. This hotel met my needs as far as space requirements for 4 adults and a 14 month old for 4 nights. Considering I reserved and paid for a non-refundable, advance purchase "deal" for close to $1000 per night I feel like there was quite a bit lacking. Apparently there are services offered that we were never informed of, parking is $65 per night and the continental breakfast was exactly the same every morning. I could let that slide but the morning we were leaving I was told some employees didn't show up and there was no breakfast whatsoever. I asked for some berries or a banana as my grandaughter needed something to eat before they got to the airport for their cross country flight and I was told they couldn't get anything for me other than the milk requested. Why didn't management step in and take over? After all this is a Fairmont property who supposedly pride themselves on service. As far as the room, in general it worked just fine but you definitely see some wear and tear on some of the furniture and there were no towel hooks in the bathrooms to hang wet towels for 5 people. As I left that day I told someone at one of the lobby desks about some of my complaints and was told someone from management would reach out to me.... that was 5 days ago and I haven't heard a word. At this point I have no interest in speaking with anyone. Read less

We stayed 4 nights and loved every minute, the location is fantastic so close to the waterfront and Pier 33, walked to famous Boudin Bakery (fabulous restaurant upstairs). Downstairs in the Ghirardelli Square we indulged in Ghirardelli chocolates and desserts. There’s a great little coffee nook in the Square too. We used the hotel car to get to Pier 39 for our Alcatraz cruise and our driver was very helpful in recommending eateries. We booked the hotel bikes and rode over the Golden Gate Bridge. We had complimentary breakfast which was great with cereals, yoghurt, fruit, toast, bagels, pastries and tea, coffee or juice. The staff are very friendly and helpful. I would highly recommend this hotel and if I ever return its the only place I’d stay. Read less

You could not ask for a better location in San Francisco but as with any hotel, it's the little things that matter. Not having bottled water or any form of water other than tap available in your suite is a joke. I get the no plastic bottles movement but in two other Fairmont's I have stayed in this summer they supplied water in large glass bottles to every room. Here the only option was to buy a glass bottle of Voss for $8.00 which just does not feel like the Fairmont way. Secondly, our daughters wanted to use the well-advertised hotel vehicle to go to a beach that was 1.9 miles away (policy is they only go within two miles of the hotel which is fine). The doorman advised them the beach was actually 2.1 miles away by his calculation and told them they could not take them. It was 3:00 PM and the vehicle was sitting out front of the hotel. I happened to hear him say that and when I not so nicely suggested that they drive them to the 2.0 miles limit and they could walk from there he quickly agreed they could do that. Again I stay in at least 10 different Fairmonts a year and have for years and this is not at all what I would have expected from a Fairmont. None of these take away from the great location and restaurants nearby but are just disappointing for a Fairmont. Read less

This was a perfect place to stay for a family of 5 sight-seeing in San Francisco. It was wonderful to have a large place to relax in after a busy day. We loved having laundry and a kitchen in our suite. The free breakfast was a perfect way to start our day as well. The staff (especially Jessica H.) were all extremely helpful and arranged rides for us multiple times. It was also fun to relax on the terrace. I'd highly recommend the Fairmont Heritage Place! Read less