Intercontinental Mark Hopkins

Nob Hill, San Francisco

The hotel

If you like historic charm and classic character but want modern high-tech touches too, the Mark Hopkins may hit the spot. The hotel is pretty central too, so you’ll be close to many of the city's hotspots. Be sure to pop up to the 19th floor lounge for a sunset cocktail or a nightcap, as you gaze out over the skyline, Bay and Golden Gate Bridge. The lounge has a dance floor and live music on some nights, so you may stay longer than you plan to.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

At the top of Nob Hill within close proximity to Chinatown, Union Square and the Financial District.

Hotel information

380 rooms and suites. All with opening windows, TV, WiFi*, mini-bar*, tea/coffee-making facilities, hairdryer, safe and iron and board. Standard Rooms are on the lower floors, with limited city/neighbourhood views and 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are on the mid to higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Top of the Mark restaurant and lounge (cocktails and light dining), Nob Hill Club restaurant and lounge. 24-hour fitness centre. 24-hour front desk. Concierge desk. Dry cleaning service*. Room service*. Complimentary town car service on weekdays. Valet parking $64 plus tax per day (payable locally, subject to change).

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1240)
  • Very good (1039)
  • Average (455)
  • Poor (192)
  • Terrible (92)
Image of the Tripadvisor rating The Hotel was fresh and sparkling as was the Staff !

Oct 18, 2021 Gail P

The hotel restaurant was also a delightful 'surprise'! So often the Hotel Restaurants are stuffy as well as over-priced, however between their gracious and helpful Staffers and Greeters, it was a sheer delight to share a meal there....which we did several times! I can also vouch for the Front Desk Staff -- TERRIFIC! Aman was especially gracious… Read more
The hotel restaurant was also a delightful 'surprise'! So often the Hotel Restaurants are stuffy as well as over-priced, however between their gracious and helpful Staffers and Greeters, it was a sheer delight to share a meal there....which we did several times! I can also vouch for the Front Desk Staff -- TERRIFIC! Aman was especially gracious and oh-so helpful, no matter what we were searching for, he had all answers while he was wearing a genuine smile to make our Trip even sweeter! Bravo AMAN, along w/ his Male and Female Front Desk Staffers! What a pleasure to be staying at a Hotel that is delightful, beautiful, oh-so helpful and F-U-N! I give each of them AND the Hotel MANY STARS!!! GO AND TREAT YOURSELVES AND YOU'LL BE AS DELIGHTED AS WE 2 WERE!!! Read less
Image of the Tripadvisor rating Not What I Had Hoped

Oct 12, 2021 mdholt Corona, California

Although a landmark and an icon of the City, my recent stay was not all that I could have hoped for. While I do understand that Covid has thrown us all for a loop, there are some things that you can't blame on it. Our room was good-sized, but the carpet had "waves" in it and should be stretched and re-tacked. Most distressingly, the shower had… Read more
Although a landmark and an icon of the City, my recent stay was not all that I could have hoped for. While I do understand that Covid has thrown us all for a loop, there are some things that you can't blame on it. Our room was good-sized, but the carpet had "waves" in it and should be stretched and re-tacked. Most distressingly, the shower had mold growing in the grout on the walls. Not a pretty sight. They were also experiencing elevator problems during our stay. As they only have 3 to start with, losing one is a "big deal." Indeed, one of the 2 elevators that were operational broke down with people in it, forcing my husband to take the stairs for 9 flights to get back to our room. We also had serious issues with the restaurant off the lobby (not the Top of the Mark), the worst of which was waiting for over an hour for our food, which then was cold. All that said, I do have to say that the staff is some of the nicest and friendliest I have encountered. Their attitude and willingness to help was the highlight of our stay. Bottom line -- I would have to seriously think about whether I would ever stay here again. Read less
Image of the Tripadvisor rating Mark hopkins- best of the best in San Francisco

Oct 3, 2021 Chris B Sacramento, California

I have been visiting the best hotels in San Francisco for the past few years. There was an unfortunate hiatus during the pandemic I’m familiar with the Hotel in The top of the mark this is the first time I stayed there. 0 100% love the place and will definitely come back One thing that’s essential to me is valet service. I like to keep my car… Read more
I have been visiting the best hotels in San Francisco for the past few years. There was an unfortunate hiatus during the pandemic I’m familiar with the Hotel in The top of the mark this is the first time I stayed there. 0 100% love the place and will definitely come back One thing that’s essential to me is valet service. I like to keep my car away from the street parking. Mark Hopkins has a tiny little arrival place in front of the hotel. Barely fits four or five cars a time. The valets are prompt and keep the cars moving so there’s always space to leave your car I had cocktails and hors d’oeuvres and appetizers at the top of the mark I got the upgrade and I recommend it. It was a snafu and I didn’t get the upgrade the first night I got the upgrade the second night. Hotel front desk staff arranged to move my luggage. Hotel must’ve been pretty busy because I didn’t get to move from one room to the other till almost 1 o’clock in the afternoon. I was at the hotel to go to a concert and Hayes Valley so room change was not a problem. Both rooms had amazing views. In the top of the mark is a definite go to place in San Francisco this time together is around sunset I will definitely be returning to the hotel how long that might be a couple months or whatever I can’t say. The hotel staff we’re all excellent and friendly Read less
Image of the Tripadvisor rating An absolute nightmare

Sep 19, 2021 T_200392

My husband and me were visiting SF for work/leisure and were staying at the Intercontinental, Mark Hopkins. It was a great location but had so many issues from the time we stepped in. For the first leg of the trip, we were given a room which was definitely not worth our money (carpets and all the fixtures were old and run down). We had rented a… Read more
My husband and me were visiting SF for work/leisure and were staying at the Intercontinental, Mark Hopkins. It was a great location but had so many issues from the time we stepped in. For the first leg of the trip, we were given a room which was definitely not worth our money (carpets and all the fixtures were old and run down). We had rented a car, when we asked the Valet for our car with our name tag, not only did they give us the wrong car(an exact copy of our car) but we were also accused of stealing someone else’s car when all our luggage/valuables/details were still in the hotel with them. Had they called us and told us we would have come back immediately rather than creating a huge scene an hr later. During our second leg of the trip, they did give us a better room. Everything went well until we left and realised that they charged us (400usd) for absolutely nothing. No response for 10 days after following up with them via emails. We had to keep calling them to get this sorted as well. Usually in the field of hospitality, the hotel shows some sort of generosity after having messed up on multiple occasions, but these guys just do not care. Read less
Image of the Tripadvisor rating Weekend trip to the city to help with family

Sep 13, 2021 Farchynysfan Los Osos, California

We spent a couple of nights at the hotel whilst helping our daughter to move to the city. The staff were their wonderful helpful selves as usual, whilst being very conscientious of the current health concerns. Requests for extra pillows and blankets for our room were promptly addressed. Breakfast was busy, but again the staff ensured areas were… Read more
We spent a couple of nights at the hotel whilst helping our daughter to move to the city. The staff were their wonderful helpful selves as usual, whilst being very conscientious of the current health concerns. Requests for extra pillows and blankets for our room were promptly addressed. Breakfast was busy, but again the staff ensured areas were sanitized, and did ask for proof of vaccination status before seating guests. Although the hotel was busy (it was Labor Day weekend) all staff and guests I saw were masked. We had to unexpectedly call for our vehicle more frequently than we expected, but the forecourt staff were prompt and courteous in assisting us. We were exhausted from our exertions, and so weren't up for evening drinks, but were pleasantly surprised to see a steady number of patrons heading up to the Top of the Mark...next time we'll head that way! Read less