Intercontinental Mark Hopkins

We stayed for 2 nights in this property at Nob Hill. It was so close to everything without the expense of staying in the marina. The R & G restaurant in walking distance to Chinatown was fantastic. The top of the mark bar with the outlook of San Fransisco was also incredible. The concierge, valet parking attendants and receptionists where so helpful to all your needs. Would definitely love to return. Read less

I was a bit torn on how to rate this hotel. I really wish they had a 4.5 star option because the hotel really does a lot of little things well...but falls short in the location department. The staff at this hotel is amazing. I had emailed prior to my arrival and promptly got a reply. Literally EVERY interaction with an employee of this hotel was fantastic. The front desk, the concierge, the bellhop, housekeepers! I'm not sure what service training they go thru, but it is excellent. It really is a "what can we do or get for you" mentality. Going back to the little things...coffee pods (k cups) in the room and they will supply more with no hesitation. Upgraded bathroom amenities, including very nice shampoo and soap. Complimentary slippers. Nice towels. Blackout curtains. Ample counter space in bathroom. Nice padded mattress topper. Little things that a lot of other hotels don't do. This is a very clean hotel. Bedroom, bathroom, common areas, elevator, gym. All extremely clean at all times. Now for the negatives. First, the hotel is literally on top of the hill. It's a hike up. If you don't have a car and plan to walk places, be aware of this. Now to that point, there is no food on the top of the hill, other than the hotel restaurant. Expect to hike down towards Union Square for any food. This gets old real quick. There are a decent amount of restaurants down the hill however...although still not a lot and we found ourselves going to the same places (this was also because they were very good restaurants/we liked the food) Also, we had a room facing California Street and we did have some road noise, even on the higher floors. Sirens, trolley, people driving over some metal grate. Overall it wasnt horrible as it died down considerable at night. Would I stay here again? Tough to say. I like that the guests tend to be a bit "higher end" and the service is outstanding but would probably choose a different area that has more food options nearby and might be a bit quieter and doesn't require such an effort to get to. As I said, this is definitely a "there is a lot of good with some bad" type of place. Read less

This is a beautiful hotel and first impression is great but it's not that good for the price you pay. The room was okay but nothing special and is looking old fashioned and tired. Lacks electric points but does have a safe, tea/coffee facilities. Bathroom smelt of dirty washing and was unpleasant. Front facing room very noisy with the trams. Disappointing visit - would not recommend. Read less

We stayed at the Mark Hopkins for a brief getaway to San Francisco. The location at the top of Nob Hill is wonderful and it is nice that much of the city is downhill from here! The breakfast was amazing, varied and delicious, and the views from the Top of the Mark are incomparable! The staff all through the hotel was focused on service and was wonderful! Read less

Place needs an urgent facelift and I am very surprised intercontinental branding remains. Several issues with Housekeeping, Engineering and Food and Beverage ..the latter relating to what appeared to be a lack of leadership, direction and understanding of basic service requirements by the team. The Top Mark cocktail Bar for example, during Christmas week, had one barman on duty, approximately Between 50 and 60 empty lounge seats and a queue of clients having to wait between 20 to 30 mins to be shown to a table......I suppose their revenue streams are strong therefore no need to be concerned......hotel management 101.....you need to be concerned! Read less