Intercontinental Mark Hopkins

Nob Hill, San Francisco

The hotel

If you like historic charm and classic character but want modern high-tech touches too, the Mark Hopkins may hit the spot. The hotel is pretty central too, so you’ll be close to many of the city's hotspots. Be sure to pop up to the 19th floor lounge for a sunset cocktail or a nightcap, as you gaze out over the skyline, Bay and Golden Gate Bridge. The lounge has a dance floor and live music on some nights, so you may stay longer than you plan to.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

At the top of Nob Hill within close proximity to Chinatown, Union Square and the Financial District.

Hotel information

380 rooms and suites. All with opening windows, TV, WiFi*, mini-bar*, tea/coffee-making facilities, hairdryer, safe and iron and board. Standard Rooms are on the lower floors, with limited city/neighbourhood views and 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are on the mid to higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Top of the Mark restaurant and lounge (cocktails and light dining), Nob Hill Club restaurant and lounge. 24-hour fitness centre. 24-hour front desk. Concierge desk. Dry cleaning service*. Room service*. Complimentary town car service on weekdays. Valet parking $64 plus tax per day (payable locally, subject to change).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1205)
  • Very good (1028)
  • Average (446)
  • Poor (182)
  • Terrible (88)
Image of the Tripadvisor rating Gracious staff, amazing views, and an excellent location in San Francisco

Nov 18, 2019 GreekamericanMom Novato, California

If you prefer sterile and ultra modern, then this isn't the hotel for you. This hotel IS for you if you appreciate the San Francisco elegance of long ago with all the modern comforts (high thread count and luxurious sheets and towels, comfortable beds, great water pressure in the shower). We had an amazing stay (unfortunately, just for one… Read more
If you prefer sterile and ultra modern, then this isn't the hotel for you. This hotel IS for you if you appreciate the San Francisco elegance of long ago with all the modern comforts (high thread count and luxurious sheets and towels, comfortable beds, great water pressure in the shower). We had an amazing stay (unfortunately, just for one night) and packed in all we could. Walking distance to Union Square (a good workout on the way back walking up the hill!) and to excellent restaurants. We had a drink and dessert at the Top of the Mark which was so fun!. We were fortunate to have crystal clear weather, and I was treated to an amazing sunrise. The staff from check in to bellmen, and housekeeping staff were friendly, courteous, and wanted to make sure everything was to our expectations. We would definitely stay again and will recommend highly to our friends who visit San Francisco. Read less
Image of the Tripadvisor rating Excellent place to explore San Francisco, great staff.

Nov 16, 2019 Sallyann B Kent

We arrived very late from our flight and found a wonderful surprise of an upgraded room. When the fog isn’t in town then we have great views of Alcatraz (1510). The room is very clean and the beds are super comfortable. The housekeeping staff are very professional. All of the staff have been very helpful especially George the concierge and Thomas… Read more
We arrived very late from our flight and found a wonderful surprise of an upgraded room. When the fog isn’t in town then we have great views of Alcatraz (1510). The room is very clean and the beds are super comfortable. The housekeeping staff are very professional. All of the staff have been very helpful especially George the concierge and Thomas the Front Office Manager. We haven’t tried Top of the Mark yet but have heard glowing reports. Yes the hotel is on top of a hill so use Uber or the cable car right outside the hotel if you need to go further than a couple of blocks. We have been made to feel very welcome, thank you. Read less
Image of the Tripadvisor rating Bad customer service and overall ugly stay...

Nov 16, 2019 180brianh

First, check in was horrible as hotel changed my room and rate which was disgraceful. Front desk staff seemed to be disrespectful for such a well respected hotel. Also, said I was “upgraded” from my original deluxe room. I’ll take the cheaper room to look at rooftops (see photo below). Attempted to go to the restaurant Top of the Mark twice… Read more
First, check in was horrible as hotel changed my room and rate which was disgraceful. Front desk staff seemed to be disrespectful for such a well respected hotel. Also, said I was “upgraded” from my original deluxe room. I’ll take the cheaper room to look at rooftops (see photo below). Attempted to go to the restaurant Top of the Mark twice but it was closed for a private event and then the host was rude to the patrons in line so we ended up walking out. Asked if we could find a seat at the bar and he said yes but “there’s a wait” and then he blocked our attempt to walk over to it. We ended up just walking out like the previous 2 families. There’s plenty of other new hotels and I would recommend choosing a different, more respectable hotel in San Francisco. Read less
Image of the Tripadvisor rating Dated, but Comfortable

Nov 15, 2019 MTWOODSON76 Brentwood, California

Stayed here with out of town family and enjoyed the location and view from the 14th floor. Comfortable bed but outdated small bathroom. Hotel breakfast was overpriced and limited. Friendly staff and historical venue. Good one time experience.
Image of the Tripadvisor rating Nice but No Longer Elite

Nov 10, 2019 Woody3715

My wife and I spent 3 nights staying at the Intercontinental Mark Hopkis. We had an executive rooomon the 15th floor with a buffet breakfast included in the package.. The room decor was dated with a couple stains on the carpeting and the sofa and chairs a little old. The room was extremely quiet and soundproof. The service was satisfactory but… Read more
My wife and I spent 3 nights staying at the Intercontinental Mark Hopkis. We had an executive rooomon the 15th floor with a buffet breakfast included in the package.. The room decor was dated with a couple stains on the carpeting and the sofa and chairs a little old. The room was extremely quiet and soundproof. The service was satisfactory but nothing special. The breakfast buffet was excellent offering everything from bacon, scrambled eggs and waffles to smoked fish, deli meets and yogurt. Our biggest disappointment was the Top of the Mark which we have previously visited many times and was a main reason for staying at the hotel. Even just a few years ago, middle aged and young people dressed "to the nines" to go to the Top of the Mark which featured excellent bands and dancing. Now its generally a young crowd, almost everyone dresses in jeans and a single pianist (who was fantastic) strains to get heard over the din of the crowd. The Top of the Mark, like the Mark Hopkins itself, is no longer a special San Francisco experience.. Its just another San Francisco hotel with no particular reason to stay there. That's too bad. Read less