Pier 2620

San Francisco, USA

The hotel

Fisherman’s Wharf’s home to plenty of ‘industrial chic’ spaces, with its old cannery warehouses and jetties – so a stay at Pier 2620 Hotel gives you a bona fide taste of life in San Francisco’s waterfront district. A stroll from Pier 39 and North Beach, head up to bed at this eco-savvy hotel and you’ll find exposed lightbulbs, stripped back walls, and bathrooms with bold charcoal or glossy white subway tiles – along with flashes of décor that remind you of your neighbourhood, whether it’s a rustic crab shack sign or a snapshot of Chinatown. Its styling may be stylishly raw, but its features are polished to perfection, with complimentary WiFi, morning drinks, and American buffet breakfasts; a glass-roofed fitness hub; and a sleek cocktail bar where you can enjoy complimentary snacks and pour your own wine from the ‘Napa Technology Wine Station’.

Amenities

  • Bar
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Yoga
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Only blocks from the bay and its famous attractions, this hotel sits at the corner of Bay Street and Jones Street, putting you bang between North Beach and Fisherman’s Wharf. You’ll find Pier 39, Ghirardelli Square, Coit Tower, Lombard Street, and the Embarcadero all within walking distance, with plenty of bars, restaurants, and shops on the way. Transfer time from San Francisco International Airport: approx 40 minutes.

Hotel information

233 rooms and suites. All with 55" HDTV with media hub, WiFi, mini-fridge, coffee maker, bottled water, safe, hairdryer, and iron and board. Pack and plays available on request. Rollaway beds* available for king bed rooms. Standard Rooms are 290 sq ft, are on the first or second floor, and have city and courtyard views. Each with 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Restaurant and bar including Bay Street Bistro (complimentary American-style buffet, open for breakfast), and EvenKeel Lounge (cocktail bar with self-service Napa Technology Wine Station and complimentary snacks). Morning coffee and tea station (in lobby). 24-hour Bay Street Market (snacks, drinks, and sundries). 24-hour fitness centre (Precor equipment and yoga mats). WiFi*. Laundry/dry-cleaning services* (overnight service). Concierge (with Pier 2620 Request Center, for items like extra blankets, coming soon). Self-parking $48, valet parking $56, plus tax per night (payable locally, subject to change).

This hotel has a resort fee of $30 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Full breakfast buffet at Bay Street Bistro - Morning coffee and tea station in the lobby - Secured high-speed WiFi - In-room bottled water - 24/7 access to state-of-the-art Fitness Center - Access to the business center and printing resources - Onsite Concierge team. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (997)
  • Very good (791)
  • Average (292)
  • Poor (92)
  • Terrible (63)
Image of the Tripadvisor rating During renovation never more

Apr 22, 2019 Camper18460704315 Evora, Portugal

Avoid stay during renovation (early noise; elevator in use by workers all day; very dusty... They do´t read ours request and don´t even care rooms overpriced considering the renovations Inexistant comun or lay out area - it´s not only the brakfast ... it´s everything!! No toilet; only 2 elevators (one used by the workers); dust everywhere (3 of as… Read more
Avoid stay during renovation (early noise; elevator in use by workers all day; very dusty... They do´t read ours request and don´t even care rooms overpriced considering the renovations Inexistant comun or lay out area - it´s not only the brakfast ... it´s everything!! No toilet; only 2 elevators (one used by the workers); dust everywhere (3 of as 6 had to get alergies medicin) Read less
Image of the Tripadvisor rating Unpleasant stay, uncomfortable, terrible staff

Apr 22, 2019 bbrokermd

Came to see family for the holiday, my wife and our 3 kids, 2 rooms. We received no notices ahead of time about any hotel issues but when we arrived we were told; 1) renovation construction had removed all their dining options and breakfast was no longer available, 2) some construction problem had ruined one of our rooms and so we had to… Read more
Came to see family for the holiday, my wife and our 3 kids, 2 rooms. We received no notices ahead of time about any hotel issues but when we arrived we were told; 1) renovation construction had removed all their dining options and breakfast was no longer available, 2) some construction problem had ruined one of our rooms and so we had to downgrade and squeeze into a much smaller room not suitable for the number of people, 3) we were assured we could get a room large enough for a roll away bed but after we checked in were told it was too small and couldn’t get one. And this was the room that they had planned to put us in, not the surprise ruined one! 4) when we “checked in” to our rooms we found the bathrooms had not been cleaned! And pretty gross form the prior tenants. The cleaning person told us she was the only one working that day and hadn’t gotten to it yet, we went out while they cleaned our rooms. 5) IF the room with a kitchenette did eventually become available there was no option to actually prepare food there as we had planned (to save money) since their kitchenettes don’t have anything to heat food with (yup, not even a microwave). When asked what the point of a kitchenette is without food prep their answer was, ”well, the website clearly states what’s in our kitchenettes”. We looked again, it doesn’t. And there was not a single microwave in the whole hotel we could use. 6) The “concierge” was an elderly woman with one map of the city and her personal cell phone. No computer, no printer with useful information. Her answer to every question was “well, you can just google it”. When we pressed her for answers to things like “are the museums in Golden Gate Park open on Easter Sunday?” her answer was “of course not!”...except they were. When my wife asked her to find out when we could visit some attractions, her answer was “look, I’m retired and just doing this part time.” Really? I would have never guessed! 7) The construction typically began at 6 AM, even on the weekends and woke everyone up. Complaints about the noise to the front desk were fruitless. 8)We planned to stay in one night and have our ritual “family movie night” which we had asked before reserving if the TV’s would allow us to plug in our iPad for the content (they had no content other than live TV). But no one could get it to work and so we all squeezed around the Ipad. You would think they would check before they answer “yes” to such questions. But clearly customer satisfaction is not a priority. We should have just left and went elsewhere but the location was convenient for the family gathering so we were stuck. Don’t get stuck....stay somewhere else. Read less
Image of the Tripadvisor rating Family trip

Apr 21, 2019 FarAway16416005393

The hotel is clean and the rooms are cute, but the construction makes it seem blah. We knew about the lobby/restaurant construction. We had a garden room view and were told we would not hear the construction, but the garden was under construction (we didn't know this until we got to the room and it was just a view of cement). We received… Read more
The hotel is clean and the rooms are cute, but the construction makes it seem blah. We knew about the lobby/restaurant construction. We had a garden room view and were told we would not hear the construction, but the garden was under construction (we didn't know this until we got to the room and it was just a view of cement). We received written notice that they would be working on the garden area between the hours of 9am and 4pm, but the construction continued until at least 6:30pm when we left for dinner. When we asked when the noise would stop, we were told that there was a delivery expected the next day, but no expected time to stop. There was a weird wind that would whistle/howl through the room. There were only places to hang two towels (it was a double queen room and there were 3 of us). The concierge is very responsive by text. Read less
Image of the Tripadvisor rating Great San Francisco base but room for improvement

Apr 21, 2019 GirlDanni Plymouth, United Kingdom

We spent 3 nights at this hotel at the beginning of our California honeymoon. The hotel boasts an excellent location to explore San Francisco. You are right in Fisherman’s Wharf, walking distance from Pier 39, Pier 33 (where tours to Alcatraz depart from) and the Powell-Hyde Cable Car line. The rooms are cool, contemporary and spacious. The bed… Read more
We spent 3 nights at this hotel at the beginning of our California honeymoon. The hotel boasts an excellent location to explore San Francisco. You are right in Fisherman’s Wharf, walking distance from Pier 39, Pier 33 (where tours to Alcatraz depart from) and the Powell-Hyde Cable Car line. The rooms are cool, contemporary and spacious. The bed was very comfortable however there were some areas which could have improved our stay: - the air conditioning unit was very noisy and made the room refrigerator cold. Great for cooking you down but too much to leave on for an extended period and to try to sleep with - the fridge was also noisy. We had to unplug it in the end to be able to sleep peacefully - while we were forewarned that construction work would be taking place we weren’t aware just how extensive it was. On the whole it didn’t cause too much disruption and the resort fee of $30 per day was waived however they did start some noisy works very early one morning (I think around 7:30am) on our second morning which was somewhat unwelcome. While we appreciate improvements need to be made, I would have expected noisy works to be limited to more sociable hours Service was OK but nothing of note. All in all, a good stay and I would recommend this as a base if you’re planning to stay in San Fran however some definite areas for improvement. Read less
Image of the Tripadvisor rating Honeymoon from hell - Construction Zone - Rude Front Counter

Apr 20, 2019 Go21706592812

Construction, Rude Staff, construction...... Front counter staff are rude, some don't even look at you when you come up and ask questions (in fact one time we had to interrupt a personal conversation to ask a question (after waiting 10 minutes).. We paid for the best room in the hotel upfront, and $58 parking every day.... Still obviously not… Read more
Construction, Rude Staff, construction...... Front counter staff are rude, some don't even look at you when you come up and ask questions (in fact one time we had to interrupt a personal conversation to ask a question (after waiting 10 minutes).. We paid for the best room in the hotel upfront, and $58 parking every day.... Still obviously not important enough for their time. The rooms are great, but the construction and lack of facilities from it are a huge disappointment... the staff are just the cherry on top. Read less