Pier 2620

San Francisco, USA

The hotel

Fisherman’s Wharf’s home to plenty of ‘industrial chic’ spaces, with its old cannery warehouses and jetties – so a stay at Pier 2620 Hotel gives you a bona fide taste of life in San Francisco’s waterfront district. A stroll from Pier 39 and North Beach, head up to bed at this eco-savvy hotel and you’ll find exposed lightbulbs, stripped back walls, and bathrooms with bold charcoal or glossy white subway tiles – along with flashes of décor that remind you of your neighbourhood, whether it’s a rustic crab shack sign or a snapshot of Chinatown. Its styling may be stylishly raw, but its features are polished to perfection, with complimentary WiFi, morning drinks, and American buffet breakfasts; a glass-roofed fitness hub; and a sleek cocktail bar where you can enjoy complimentary snacks and pour your own wine from the ‘Napa Technology Wine Station’.

Amenities

  • Bar
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Yoga
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Only blocks from the bay and its famous attractions, this hotel sits at the corner of Bay Street and Jones Street, putting you bang between North Beach and Fisherman’s Wharf. You’ll find Pier 39, Ghirardelli Square, Coit Tower, Lombard Street, and the Embarcadero all within walking distance, with plenty of bars, restaurants, and shops on the way. Transfer time from San Francisco International Airport: approx 40 minutes.

Hotel information

233 rooms and suites. All with 55" HDTV with media hub, WiFi, mini-fridge, coffee maker, bottled water, safe, hairdryer, and iron and board. Pack and plays available on request. Rollaway beds* available for king bed rooms. Standard Rooms are 290 sq ft, are on the first or second floor, and have city and courtyard views. Each with 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Restaurant and bar including Bay Street Bistro (complimentary American-style buffet, open for breakfast), and EvenKeel Lounge (cocktail bar with self-service Napa Technology Wine Station and complimentary snacks). Morning coffee and tea station (in lobby). 24-hour Bay Street Market (snacks, drinks, and sundries). 24-hour fitness centre (Precor equipment and yoga mats). WiFi*. Laundry/dry-cleaning services* (overnight service). Concierge (with Pier 2620 Request Center, for items like extra blankets, coming soon). Self-parking $48, valet parking $56, plus tax per night (payable locally, subject to change).

This hotel has a resort fee of $30 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Full breakfast buffet at Bay Street Bistro - Morning coffee and tea station in the lobby - Secured high-speed WiFi - In-room bottled water - 24/7 access to state-of-the-art Fitness Center - Access to the business center and printing resources - Onsite Concierge team. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2)
  • Very good (8)
  • Average (7)
  • Poor (7)
  • Terrible (2)
Image of the Tripadvisor rating Nice room but not great service

Aug 16, 2019 jayedge1

I stayed at the Marriott Pulse property as a part of a Marriott Timeshare trip. I own Marriott timeshare weeks and points and i am used to Marriott's proactive customer service. This property is newly opened and the rooms, communal areas and courtyard are great. The customer service is not. Check in was easy and the clerk was friendly but no… Read more
I stayed at the Marriott Pulse property as a part of a Marriott Timeshare trip. I own Marriott timeshare weeks and points and i am used to Marriott's proactive customer service. This property is newly opened and the rooms, communal areas and courtyard are great. The customer service is not. Check in was easy and the clerk was friendly but no information about the courtyard seating and fireplaces was given - had I known about it I would have used it. Later on I came down to ask for a glass, rather than a plastic or paper cup, and the response from the front desk was "I don't think we have any." I asked if she could please check. She reluctantly called someone and then said no, the property didn't have any glasses of any sort. The other front desk desk went to check - looked in a couple of places and then asked for my room number in case she found one. That was the only instance of good service I received. The next morning at check out I had to ask for information, for a map, for recommendations. No proactive customer service. On collecting my bags later that day I saw the bag clerk scrolling through his mobile phone and the front desk clerks engaged in a conversation about the phone call one was having (criticising whoever was on the phone) whilst customers waited to check in. All in all a good property in a great location but not up to Marriott service standards. The sales team were, as usual, engaging and active, but the front desk were not. Read less
Image of the Tripadvisor rating A Property in Transition

Aug 13, 2019 Smartblonde San Diego, California

Part of the Marriott Vacation Club, this is more of a hotel than a vacation club property. It does provide a very few activities, but it has no kitchen, laundry, etc. , while not providing any dining options beyond a small marketplace. The rooms have a small refrigerator, but no microwave, making it very difficult to have breakfast without… Read more
Part of the Marriott Vacation Club, this is more of a hotel than a vacation club property. It does provide a very few activities, but it has no kitchen, laundry, etc. , while not providing any dining options beyond a small marketplace. The rooms have a small refrigerator, but no microwave, making it very difficult to have breakfast without dressing up and hauling off down the street. This is a property in transition. Be sure to ask for a renovated room. Ours had attractive décor: industrial hip, reflecting the old wharfs and warehouses that once were found in the area. It is located close to Fisherman’s Wharf, but far from the financial heart of the city. Public transportation is very limited, so expect to walk or Uber it most places. The area is also dicey, with lots of trash on the streets and homeless sleeping in doorways. The room had a giant television, which will someday be a smart TV (but not now – its still a dumb TV). The bed was very comfortable and storage was good. However, there’s no desk where you can plug in a computer and comfortably work. There’s a small stool and space next to the television, but no place on that table to plug in electronics. There is a safe in the room, but it’s the old-fashioned kind that uses a key, along with a $75 fine if you lose it. I used my locked, suitcase, instead. The worst part is that the walls are very thin. We could clearly hear the people next door talking, laughing and fighting on many occasions. The bathroom was okay, but the shower had very poor pressure. In addition, the mirror fogs us quickly and you can’t keep the bathroom door open, because the steam sets off the poorly placed smoke alarm. In addition, the light is on a short timer. When I took a bath, the lights would go off after a few minutes leaving me in the dark. There’s no makeup/shaving mirror, which is always a nice touch. The fitness room is very nice and newly equipped. However, it is very difficult to find. There’s signage when you first get off the elevator, but you have to weave around the floor to find it, with no other signs. Also, the aerobic equipment is placed in a lovely windowed area (all around and above). That’s great, except in the morning when the hot sun pours in and no blinds to block it. Overall, the MVC Pulse, San Francisco is okay, but has much room for improvement. Read less
Image of the Tripadvisor rating Great stay

Jul 28, 2019 Shahab Y

Great stay. The room was comfortable, we had a city view, it wasn’t facing south which would’ve been a better view, but it was alright. Shout out to our valet for their great service, I enjoyed the conversation with Ryan and the team, Rob and Marcus.
Image of the Tripadvisor rating Perfect location and lovely rooms. Expensive parking and advance incidentals

Jul 26, 2019 Tyrrp Dublin, Ireland

We stayed here for 4 nights as the first part of our family holiday to the US west coast. The rooms (we were in the newer ones btw) were really nice and well fitted out. Air-conditioning is a bit aggressive but we just blocked it from blowing directly at the beds at night and it was fine. Staff were helpful and the location is great for the Wharf… Read more
We stayed here for 4 nights as the first part of our family holiday to the US west coast. The rooms (we were in the newer ones btw) were really nice and well fitted out. Air-conditioning is a bit aggressive but we just blocked it from blowing directly at the beds at night and it was fine. Staff were helpful and the location is great for the Wharf etc. and after getting the Cable Car to China Town for lunch and site seeing we found it a nice walk back which only took 20 mins and there was a kids playground to use on the way. I have 2 gripes however. 1. The cost of parking in a hotel that I was already paying thousands of dollars to stay in is extortionate. Yes I know the area in general is expensive to park in but I wasn't paying the other places to stay already. The charge for a large SUV (what the rental company gave us) is $68 a day plus tax so comes to $85. Also on check in the hotel charged in advance for the 4 days. $340 to park for 4 days. 2. In Europe you pay for your room on check in and everything else on check out. Apparently in the States it's the other way around. You pay an amount in advance in case you want to spend more in the hotel and this is refunded on checkout. In this hotel this "Incidentals" charge is $75 per night per room. We had 2 rooms (they only added 1 night on one room but 4 on the other) so they put $375 advanced charge on my card. This might not be a huge problem if you use a credit card but I paid with a debit card. It can take days for the money to come back after check out that way. Other placed we stayed over the holiday charged only $5 a night and told me in advance (Pulse did not) and let me put on a separate credit card. Just be prepared for those charges....... Read less
Image of the Tripadvisor rating Sad to see it changed to a Marriott!

Jul 24, 2019 Lglmt Whitestone, New York

We stayed here last year when it was the Pier 2620 hotel and were very pleased. And now I see it has changed to a Marriott vacation club, which I’m disappointed in hearing. From the reviews I’m reading this is not an improvement. Now have to find another hotel to stay at when in San Francisco.