Ritz Carlton Half Moon Bay

San Francisco, USA

The hotel

Ideally located, overlooking Northern California’s stunning coastline, you’ll enjoy a vibrant atmosphere at the Ritz-Carlton Half Moon Bay with its grand accommodation and world-class amenities. In theme with your surrounds guestrooms feature coastal-inspired décor, ensuring a wonderful and relaxing base to return to after a full day’s sightseeing. As well as an indoor heated swimming pool at your disposal, guests have full access to a state-of-the-art fitness centre and spa – the latter perfect for banishing any lingering cares. Golf enthusiasts are in for a treat, there’s the historic parkland-style Old Course to navigate or enjoy sea views from every hole at the Ocean Course. There are also tennis courts, jogging and biking paths or simply relax by one of three firepits with a good book and a cup of coffee. Dining is more than taken care of at the Ritz-Carlton with four superb restaurants to tempt you. These include Navio, the hotel’s signature restaurant featuring sea-to-table cuisine and an award-winning brunch on Sunday – make sure you book a table! For cocktails, grab a seat at ENO’s, kickback and watch the sun set on another perfect day.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Golf
  • Tennis
  • Restaurant

Where is it

On the California coast, atop a scenic bluff with wonderful views of the Pacific Ocean. Santa Cruz is close by and San Francisco is a 40 min drive away. Transfer time from San Francisco International airport: 40 min.

Hotel information

Navio (signature restaurant, breakfast, lunch and dinner), The Conservatory (all-day dining), ENO Wine Bar, The Ocean Terrace (al-fresco dining – daily 12.00pm to sunset). Indoor heated swimming pool located adjacent to the resort at the Colony Club. Fitness centre with Cybex gym. Spa* and beauty salon*. Two championship golf courses* – the Ocean Course and the Old Course. 6 floodlit tennis courts*. Jogging/biking path. 3 gas firepits overlooking the Pacific Ocean. The Ritz-Kids and VIK programmes for young guests. Babysitting service* (on request). Laundry/dry cleaning service*. Gift and sundry shop. Complimentary WiFi. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1658)
  • Very good (433)
  • Average (202)
  • Poor (117)
  • Terrible (97)
Image of the Tripadvisor rating Unique location

Nov 21, 2020 John B St. Petersburg, Florida

I was very excited to try this hotel, for years this property has been sold as one of “the best” Ritz properties in the world, and when San Francisco went on lockdown, I saw it as the perfect excuse to escape the city for a few nights. What I will say after staying here and having the full experience is that this hotel is special because of the… Read more
I was very excited to try this hotel, for years this property has been sold as one of “the best” Ritz properties in the world, and when San Francisco went on lockdown, I saw it as the perfect excuse to escape the city for a few nights. What I will say after staying here and having the full experience is that this hotel is special because of the location, not because of the hotel itself. The hotel is old and has been redecorated somewhat recently, it is very neutral and coastal but still shows wear in several of the common areas (my room had a stains on the carpet as well at the entrance from foot traffic). I was upgraded to an ocean view room at check in and greeted with a glass of wine. What I didn’t realize is that glass of wine was a part of the $50/day resort fee, which after all the taxes and surcharges comes out closer to $68. The hotel has valet only parking which is another $54/night before taxes (they park cars at an on-site garage within view of the front entrance). When you’re paying $1000+/night, these extra nickel and dime charges rub me the wrong way. At check out I asked out of curiosity what exactly was included in the resort fee, the lady told me “welcome glass of wine, access to the gym, and bike rentals.” The gym is a basic hotel gym with no frills, I did bike one morning and the bikes are rusty and have seen better days as several other reviews indicate. Also note there is no pool. The food was ok but nothing memorable, it was extremely expensive and breakfast is not included for titanium and ambassador members like at other Ritz properties. I dined alone and my dinner was $200 for a cocktail, starter and main, breakfast was almost $100 every morning, and a burger is $50. Service in the restaurant is incredibly slow even for a leisurely diner like myself who likes time between courses, they had one waiter serving six or seven tables so I felt I was forgotten among the larger parties. For room service they are timely with delivery and bring the table to your door but do not go inside your room due to covid. I personally did not mind this altered practice at all. The setting is lovely up on the cliffs with the pounding surf and you do get a lovely sunset if the fog clears. Golf doesn’t appeal to me, the course is there but it’s just a bunch of grass. There is also a shared trail with the golf course that you can walk or bike if you care to, and there is an ungroomed beach you can access about 200 yards from the hotel. My feeling is the owners are using this property as a cash cow because they know guests are a semi-captive audience. I would suggest to management to just raise the rates to cover the resort fee and valet, if you can afford $1000/night, you can afford $1150/night, but it wouldn’t leave your guests feeling slighted when they get their bill. I personally did not see the value even half the price, this is a great place to redeem Bonvoy points and just pay the extra fees but I would honestly say I’ve “been there, done that” and don’t need to go back. Read less
Image of the Tripadvisor rating Ritz Carlton HMB - room 669

Nov 8, 2020 orderdessert1st Malibu, California

It’s hard to believe how quickly the world can change in eight months. And yet, we now realize that the recovery will be a marathon, not a sprint. Now more than ever we cherish every moment we have with one another and make sure we remember the lessons we’ve learned during quarantine, not just about the virus, but about ourselves. I recently… Read more
It’s hard to believe how quickly the world can change in eight months. And yet, we now realize that the recovery will be a marathon, not a sprint. Now more than ever we cherish every moment we have with one another and make sure we remember the lessons we’ve learned during quarantine, not just about the virus, but about ourselves. I recently booked a two-night stay at the Ritz Carlton HMB as a weekend trip away from our home in San Francisco. Since we were quarantined and confined at home most of the spring and summer months I thought it would be nice to travel locally and support local businesses, but also avoid any flights needed to get to a destination. We selected HMB because the 35 mile, one hour drive, from our home in the city would be a nice getaway and to celebrate a recent promotion. After all, our new reality has provided ample opportunity for self reflection during these uncertain times. Here’s a brief recap of our stay at the RCHMB. When I called the hotel on Friday, 10/16/2020, to inquire if our room would be ready for early check-in at noon (as requested during my original phone reservation), the RCHMB front desk said no so I changed it to 3 PM early check in arrival time on the Marriott Bonvoy app on my phone. Mind you, regular check in is at 4 PM. So we’re now talking one hour earlier. I then called RCHMB at 2:30 PM to see if our room would be ready for 3 PM early check in and the RCHMB front desk said it would be ready by 4 PM. So we left San Francisco and then stopped along the way en route so we wouldn’t get to the hotel before our room was ready since they already told us the room wouldn’t be ready until 4 PM. When we arrived at the hotel at 4:45 PM, the room still wasn’t ready and there were only two front desk agents checking in/out guests. It was Jan and another gentleman standing near him that was working diligently assisting with the check in/outs. The wait was terribly lengthy and two long lines were formed while we patiently waited for our turn. When we finally got to Jan (front desk agent) it was 5:36 PM. I handed Jan my spouse’s credit card and said any incidentals would be placed on that card instead of the AMEX I had on my Marriott Bonvoy Lifetime Titanium member account. During check in Jan asked us if we wanted late check out (Sunday @ 4 PM) and we happily accepted since we also made plans to attend a wedding that weekend. Jan also asked us if we wanted to make any dinner reservations during our stay so we said yes for Navio restaurant (Friday evening). Jan called Navio and spoke to them and after he hung up told us that Navio would call me on my cell phone if Navio had any dinner cancellations since they were full committed and that we would be added to the wait list. We gave Jan our ticket that valet gave us to retrieve our luggage which they removed from our car upon arrival. We then went up to our room and waited for our suitcases to be delivered so we could change our clothes, relax, and get something to eat. We waited another 40 minutes and still no luggage so we decided to go downstairs and see if we could get our luggage ourselves. We ran into the bellman in the hallway who had a luggage cart full of suitcases and of course ours was at the very bottom. He said it wouldn’t be long so we went back in our room. Ten minutes later still no luggage so I opened the door and could now see our luggage on the cart, but no sign of the bellman so I unloaded our two bags and brought them into our room. I went back outside and then saw the bellman and handed him a $10 and thanked him and asked if for 5 additional hangers. He said he would bring them up. We began to wait, but then after waiting 10 minutes we noticed both of our cell phones alerted us of charges on our credit cards for the RCHMB stay. I thought it was odd that both of our credit cards were being charged when I specifically had my spouse’s credit card swiped downstairs at check in. We then went downstairs to inquire about being double charged. We made our way downstairs back to the front desk check in line and waited to ask Jan about our credit cards being charged twice. Jan explained that the double charges were due to my Marriott Bonvoy mobile check-in, however, both of our fraud alerts were time stamped at 5:44 PM and 5:45 PM respectively. So I thought it was odd that our cards were charged after we physically checked in and not when I had checked in on my app the day before arrival. Nevertheless, Jan said the charge on my AMEX would drop off in a day and yet the charges didn’t drop off until 5 days later. Apparently, it’s 3-4 business days. Weekend days don’t count. After we left the front desk, we decided to walk over to Navio to find out if they had any updates on our status on the wait list in case we needed to make alternate dinner plans or order room service. When we walked into Navio the hostess greeted us and said they had plenty of openings and gave us an 8 PM time slot. I even requested a quiet table away from some of the crowded areas in the dining room and the hostess said by 8 PM they would have plenty of tables to pick from and that she even noted in the reservation that we wanted a table near the window that was socially distanced well and the hostess said it wouldn’t be a problem. I took a shower prior to dinner and noticed the light bulb inside the shower didn’t work which made it dark inside the actual shower. I called downstairs to ask if the bulb could be replaced while we were at dinner and they said yes. I also reminded them I needed 5 additional wooden hangers to hang our clothes for the wedding the next day. We returned at 8 PM only to be seated at a very dimly lit area in the middle section of the restaurant between two large parties. Luckily, the hostess returned a few minutes later and apologized for not reading the table request prior to seating us. She then moved us to a table near the window towards the back of the restaurant. Once seated and once our 3-course dinner started I could smell the extremely foul odor of marijuana and cigarettes coming into the restaurant from the open windows near us. We asked our waited if he could close the window next to our table because we could smell pot and cigarette smoke. Our waiter explained it was because there are guest rooms directly below Navio and that some guests must be smoking a blunt. I then asked him a second time to close the window and finally the odor was less noticeable. Early Saturday morning around 6:15 AM we were awakened by the sounds of screaming kids in the room next to us and the same kids going in and out of the room and running in the hallway outside our door. I called the front desk and they said they would look into it. Meanwhile, the loud screaming kids and the sounds of their fleeting running down the hall back and forth continued. I ended up getting up at 6:30 AM since it was obvious they weren’t going to be quiet anytime soon. We left the hotel around noon to attend a friend’s wedding nearby and didn’t return to the hotel until later Saturday night. I was so happy to know we had a late 4 PM check out so I could sleep in the next day and then meet our friends for brunch at the hotel. Early Sunday morning at 6 AM, we were awakened once again by the sounds of children opening and closing the door next to our room and screaming running going up and down the hallway. I called the front desk again and they said they would take care of it. The loud screams and banging of the doors ensued for about another 45 minutes, by which time I just got up since I knew I wouldn’t be able to fall asleep again. Around 8 AM I could now hear two hotel guest talking to one another outside my door in the hallway. Apparently they were talking about their kid’s upcoming Halloween costumes and I could now hear several kids running and playing in the hallway outside of our room while I could hear two adults talking about Halloween. I then called downstairs again, spoke to the front desk and informed them about the loud noises I could hear in the room next to ours as well as the loud kids running up and down the hallway. The kids were now going in and out of the room next door so you could hear the constant opening and slamming shut of the door next to our room. Around 9 AM our phone rang and it was the front desk reminding us that check out would be soon and to find out if we needed to have our luggage brought down. I was baffled about the call since I had already agreed and requested a late 4 PM checkout. The front desk agent said she could not accommodate a late check out and that there was nothing she could do and hung up. I then called the front desk back and the same agent answered and I explained Jan was aware of a late check out and that we agreed to the late check out on Friday at check in. She then stated there was nothing she could do and asked if there was anything else I needed and then hung up. I called back again, and the same agent answered. Rather than going around in circles I requested to speak to a manager at which point she asked why. I told her I was not happy with being hung up on not once, but twice without finishing my conversation, I explained we had already been confirmed for a late check out, and I reiterated I wanted to speak to a manager. She said she would have a manager call me back. Five minutes later the same front desk agent called our room and said that she could possibly let us check out at 1 PM now. I informed her I still wanted to speak to a manager. The phone rang again, it was still her and now she said we could check out at 2 PM. Once again I told her I wanted to speak to a manager. The phone rang once more, still no manager, but she said she could now accommodate a 3 PM late check out. I now was annoyed and irritated and told her I wanted to speak to a manager and would hold while she got one so I didn’t have to keep answering the phone and waking up my spouse in the process. The phone rang once more and this time it was Manuel who confirmed I could have a 4 PM late check out. I explained to Manuel we were contemplating booking Sunday night since we weren’t able to sleep in as planned due to the loud noises in the hallway and screaming kids, but after dealing with the frustrating agent prior to speaking to Manuel we just wanted to go home that evening. We didn’t appreciate the unwelcome feeling or the sub par front desk experience we had that morning. We met our friends, who had gotten married Saturday, for brunch on the property and dined outside. The food and service was good and we even received a bottle of champagne (thank you) during our brunch. Overall, I think the hotel itself is a beautiful property. The scenic views are spectacular. This was not our first time staying here and I would certainly stay here again. However, I will admit that the service is not of a five-star property. Consistency is key in keeping guests coming back. It shouldn’t be a hit or miss guest experience. Read less
Image of the Tripadvisor rating Awesome

Oct 17, 2020 charlieo122 Haleiwa, Hawaii

This hotel is fantastic. The coastal view room has a nice view of the golf course and the Pacific Ocean! Our room is clean, spacious and well maintained. Bed and pillows are comfortable. Linens and towels are clean and fresh. Bathroom amenities include slippers and robes. The property is well maintained inside and out. There is a nice path to… Read more
This hotel is fantastic. The coastal view room has a nice view of the golf course and the Pacific Ocean! Our room is clean, spacious and well maintained. Bed and pillows are comfortable. Linens and towels are clean and fresh. Bathroom amenities include slippers and robes. The property is well maintained inside and out. There is a nice path to access the beach. Awesome views of the golf course and the coastline. Lots of areas to sit, relax and enjoy the fresh air. There are multiple restaurants in the property. Wifi is strong and stable throughout the hotel. Staff are attentive, pleasant and accomodating. Check in/out process is easy and hassle free. They charge a resort fee. Valet parking only with a nightly charge. The hotel is conveniently located about 15 minutes from town. An awesome place to relax and unwind. Read less
Image of the Tripadvisor rating Patio was dirty from birds and not cleaned for awhile

Oct 10, 2020 kathryn0413 Napa Valley, California

Hi we always love either staying or having lunch on way home from Carmel and this time they sat us at a table by a one foot divider from the grass area. When I sat down I would normally place my purse there right next to me and it was apparent that they had not cleaned off the area for over 3 weeks or a month as there was lots of bird poop there.… Read more
Hi we always love either staying or having lunch on way home from Carmel and this time they sat us at a table by a one foot divider from the grass area. When I sat down I would normally place my purse there right next to me and it was apparent that they had not cleaned off the area for over 3 weeks or a month as there was lots of bird poop there. How appetizing. Then when we were leaving first time in years we were charged a $25 Valet fee. The prices have gone up astronomically $39 for an under cooked burger when we got home my husband was ill and I decided to google whether other people paid a valet with good service and found the same thing, the staff does not alert you. For 3 people for lunch the bill was over $200 with one glass of wine and one beer. I might expect $150 to $180 max. Not the same experience; however the views are great as always! They really need to step up their game. Read less
Image of the Tripadvisor rating Fantastic Stay

Sep 27, 2020 EugeneSoriano San Francisco, California

I really enjoyed my stay at the Ritz-Carlton Half Moon Bay property. The front desk staff are very polite and acknowledged my status during check in and gave me a coastal view suite and wine. I really appreciate how they made my stay very comfortable. Their restaurant had very good view of sunset and it was picturesque. Compliments to the chef of… Read more
I really enjoyed my stay at the Ritz-Carlton Half Moon Bay property. The front desk staff are very polite and acknowledged my status during check in and gave me a coastal view suite and wine. I really appreciate how they made my stay very comfortable. Their restaurant had very good view of sunset and it was picturesque. Compliments to the chef of Ocean Terrace restaurant as the food was great. Outdoor dining is really relaxing especially with wine for each of my meals. Read less