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California’s creative spirit lives and breathes at the San Francisco Proper Hotel. Set in one of city’s most historic buildings, this flatiron landmark may be timeless on the outside, but step inside to see the inspired imagination of designer Kelly Wearstler. Flamboyant floral wallpaper isn’t perhaps what you’d expect to be paired with playful graphic textiles, but it works — the rooms and social spaces scream urban sophistication. And, while you get to enjoy the timeless service, the amenities are definitely modern, from your room’s free WiFi and Google Chromecast, to the contemporary food on offer. Pick from the multi-cultural menu of Villon or sit around a communal table at La Bande and sip on a craft beer or cappuccino — then head to Charmaine’s rooftop bar for a cocktail around the fire pit, while you enjoy those Frisco views.
Amenities
Bar
Room Service
Safety Deposit Box
Fitness Centre/Gym
Laundry Service
Internet Access
Close to City Centre
Bicycle Rental
Restaurant
Where is it
Historic Mid-Market, close to all public transport links. Just a stroll from theatres and Westfield’s shopping. Transfer time from San Francisco International Airport: 15 minutes.
Hotel information
131 rooms, all with air-conditioning, curated mini-bar*, complimentary WiFi, luxurious bathrobes, wireless speaker, in-room tablet to connect you to services from the concierge, 50" HDTV with a Google Chromecast to stream content from your device like Netflix. Garment steamer, on request. Deluxe Rooms offer 1 king-size or 1 queen-size bed, sleeping maximum 2 adults.
Premier Double Double rooms offer 1 double beds, sleeping maximum 4 adults.
Premier King rooms offer a sitting area and 1 king-size bed, sleeping maximum 2 adults.
Villon (contemporary American restaurant and lounge, open for breakfast, lunch/brunch and dinner), Charmaine's (rooftop bar and lounge), La Bande (all-day coffee bar), Lobby lounge. 24-hour fitness centre. Complimentary bikes to borrow. 24-hour room service*. Valet parking $65 plus tax per night (payable locally, subject to change).
This hotel has resort fees that are included in the room rate (subject to change)
Resort fee includes: - Premium WiFi - 24-hour fitness centre access - Bottled water, replenished daily - Morning coffee and tea service (5:00–10:30am) - Shinola bike rental, upon request - Priority access to Charmaine’s rooftop bar-lounge-deck. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
* Denotes local charge.
Based on 507 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (332)
Very good (83)
Average (42)
Poor (23)
Terrible (27)
Great Hotel full or art!
Jan 7, 2021miyirisMiami, Florida
Amazing design and excellent services. We will be back once this pandemic is over. The room was clean and beds very comfy. Breakfast, lunch and dinner was really, really good (especially considering the small Menu that they have considering the circumstances. THANK YOU PROPER! YOU WERE VERY PROPER!
Beautiful hotel, great staff, not the best location
Dec 12, 2020hannahW5845INAustin, Texas
Loved everything about the interiors of this hotel, but the location was scary. Not a place I would recommend for solo travelers. The staff was friendly and accommodating which made the stay better than first expected. Be sure to ask for someone to accompany you outside at night if you have a dog that needs to get walked!
Wonderful service at a beautiful hotel!
Nov 30, 2020S6237NKlindasSan Francisco, California
Due to COVID my family decided to do a staycation for our daughter’s birthday in the city. We are so glad we made the right choice to pick Proper Hotel. Hotel has good COVID procedure that all guests enter have to take temp and answer questions. The front desk director coordinated the team to give us a special arrangement. Alba is so sweet to put…
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Due to COVID my family decided to do a staycation for our daughter’s birthday in the city. We are so glad we made the right choice to pick Proper Hotel. Hotel has good COVID procedure that all guests enter have to take temp and answer questions. The front desk director coordinated the team to give us a special arrangement. Alba is so sweet to put up balloons and cake for our girl to surprise her at arrival. Diane at front desk is also very helpful and took good care to every guest at check in/out. It’s a beautiful designed hotel, we stayed at Junior Suite and it’s roomy even with the rollerway bed. I’d suggest family to book this type of room. Hotel room is comfy and clean. ASEOP products are a plus. Roof top brunch and drinks are amazingly good, I love the Japanese breakfast set. Highly recommend for anyone local wish to stay for a special occasion or guest from out town, the hotel is centrally locates and walking distance to mall and union square. Thank you Proper Team to bring us love and joy!
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COVID Staycation Success!
Nov 26, 20203BSanFrancisco
My wife and I were looking for a night away from the kids to try and relax and the Proper Hotel delivered!
First, the price was right for a quick night away... and what we got was a great value. Clean well decorated room with comfy bed, nice sheets, cool bathroom with Aesop toiletries. Very solid.
Secondly the customer service was OUTSTANDING.…
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My wife and I were looking for a night away from the kids to try and relax and the Proper Hotel delivered!
First, the price was right for a quick night away... and what we got was a great value. Clean well decorated room with comfy bed, nice sheets, cool bathroom with Aesop toiletries. Very solid.
Secondly the customer service was OUTSTANDING. Every staff member we interacted with was awesome, but Big shoutout to Alba at the front desk. When we checked in our keys weren’t working... so we back downstairs to get that fixed... and we asked about switching locations because the original room had some noisy neighbors. She not only helped us find a new room, she made sure it was in a quiet area so we could get good rest.
Alba came through again for dinner! We had mistakenly booked the patio for dinner when we were hoping to go up to the rooftop bar, Charmaine’s. Opentable said it was boooed for the night, but Alba managed to get us in at a prime 8pm time slot! Saved the whole night!
Lastly, speaking of Charmaine’s... SO GOOD! A definite must do. Because of COVID, it was outdoor only but they had these huge fire pits that served as heaters too so we were perfectly comfortable. Our server, Sydney, was great... gave great recommendations and even helped get my wife a special cocktail off the menu. Drinks were A+... food was great... atmosphere was very cool.
One thing in full disclosure, the location of the hotel is not amazing. Everything around it is pretty urban... so if you are coming into the city to walk around and sight see... I would stay elsewhere. But if you are coming in to chill inside your hotel, go up to a cool rooftop bar to eat and drink... then Proper is your spot!
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Beautiful hotel, excellent service
Nov 25, 2020LauraH8109
This hotel has an amazing art collection of local artists in its lobby, well-designed and lovely rooms, and comfortable beds. The service we had was impeccable. We enjoyed room service that was efficient and tasty. Technology is superb with great wifi. We did have hair left in our shower drain which was yucky, but otherwise the room was extremely…
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This hotel has an amazing art collection of local artists in its lobby, well-designed and lovely rooms, and comfortable beds. The service we had was impeccable. We enjoyed room service that was efficient and tasty. Technology is superb with great wifi. We did have hair left in our shower drain which was yucky, but otherwise the room was extremely clean. Overall, and excellent hotel.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
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