Cavallo Point

The only good expereince we had a Cavallo Point was the view of the Golden Gate Bridge and Gabriel our server at their Muray Circle Restaurant. I sent the following to both my travel agent and the general manager of Cavallo Point. "This place is a disaster. Cavallo Point is not about providing an excellent patron experience, anything but. 1.. You can’t drive to your room. They have to unload all of our gear including dog crates into a cart. 2. Immediately, housekeeping shows up to do turn down service. They won’t come in the room because of the dogs.Turn down service provided but no ice is provided. Called for ice, waited half an hour for the ice to arrive. 3. They made a big deal about being dog friendly. No dog amenities are in the room on arrival. Had to call to request. Still waiting for the dog treats to arrive. 4. My wife needed a shower cap. Not delivered after 30 minutes. Had to call again. Then delivered within ten minutes. 5. On the 30th we returning at 4:30. We need to leave for dinner within 15 minutes. Housekeeping is just arriving to do our room. They won’t enter the room despite the dogs being kenneled. They left without servicing the room. 6. We arrive at 8pm for our 8:30pm New Year’s Eve dinner reservation expecting to have a beverage in bar. The hostess...did we have a reservation for the bar? What??? I wait at the bar and then get chastised be the bartender...really??? 7. New Year's Eve Dinner at 8:30-four courses took three hours and fifteen minutes. BAD! Read less

Cavallo Point sits with some of the best views in the world. The Golden Gate Bridge towers above the property. San Francisco is spread out on the opposing shore. In fact, you've probably seen this property in the background of aerial shots of the bridge or San Francisco. It's a perfect balance between escaping the city and never leaving the city. The staff was warm and seemed capable. Sarah at the front desk set the tone at check-in. Whether at the restaurant, the shops, or elsewhere, the staff always seemed available and ready to help without being intrusive. The campus is a historic military base. Many of the accommodations are in refurbished military housing. We ended up with a modern room with a spectacular view. The bed was very comfortable and the room was pleasant overall. We enjoyed sitting on the deck drinking coffee or wine. We were blessed with excellent weather, but it seemed that the geography and the buildings did a good job of protecting us from the winds you can experience in other parts of the Bay Area. We had a couples massage at the spa. The massage itself was excellent. The facilities at the spa were very good overall. Some of the details were just slightly off: a shower door wouldn't stay closed, they ran out of towels at the hot tub, etc. The general vibe, however, was more comfortable than any other high-end spa I can remember visiting. There were many couples there and the design of the building and grounds was welcoming. There was just enough room for improvement that I can only justify 4/5 for the review. The roads and paths are poorly illuminated, especially at night. To the point of bordering on a safety issue. If you have poor night vision, speak to the staff about it. Some of the historic buildings may be a better choice. Parking was also confusing and limited. This is one area where I did feel let down by the staff. I would have liked someone to tell me, "There's no good parking near your building. Just use the valet parking and let them deliver your bags." Valet parking was presented as an option, but we were lead to believe that self-parking made sense. It really didn't make sense. The parking areas were poorly marked or just completely unmarked. My wife ordered a chocolate/champagne combo for the room. First, it didn't make it at all. After asking about it, we ended up with e cheese/wine service. I'm sure the front desk would have corrected the issue, but for a 5/5 review, I shouldn't have to ask for a correction twice on the same item. If you want to explore the San Francisco area, but don't want to stay in an urban setting, Cavallo Point cannot be surpassed. You'll give up the easy transit access you have in San Francisco itself, but San Francisco is close enough to Cavallo Point to drive, ride-share, or bicycle. Other parts of the Bay Area will require that you drive. Read less

Spent one night at Cavallo Point as an alternative to San Francisco and loved it. We stayed in a contemporary room with balcony views of the Golden Gate Bridge. We were celebrating an anniversary and the hotel provided us with a complimentary bottle of excellent French Champagne and gourmet chocolates. The room was perfectly appointed, the bed very comfortable and we enjoyed the fireplace on the chilly December evening. The resort property is very charming and we would have loved to have stayed longer, but the wine country was calling. We enjoyed excellent food in the hotel restaurant for both the evening meal and breakfast the following morning. The wine list is impressive. Read less

Cavallo Point is a gem. Lots to hike to with views of SF and the Golden Gate, shuttles to Sausalito and the City, a Spa to die for - and beautiful views. Limited and pricey menu, but at least you can get room service. We were in one of the suites off the main lawn with a porch and rocking chairs; we watched the night skyline perfectly. I rose at dawn and took in a beautiful sunrise with fog in the city and marvelous orange and pink sky. Loved my stay. Read less

I didn't know how to rate this gorgeous hotel fairly; because I *LOVE* the place; it is GORGEOUS and you will LOVE staying there. But I trust they will be fine with this one two star review and my intention on posting it is just to provide a mechanism by which I can alert potential guests about hidden fees. The list price is already expensive of course, so you may not mind it, but on my bill for a one night stay were these surprising fees: a line item called "NPS Fee" for $33.43, another line item "EPS Fees" for $13.37, and another called "Cavallo Point Fund" for $3.00 and then a "Resort Fee" of $45. So a total of $94 in fees on a $400 room (before tax). Just want people to be aware and to either ask about this or check out the fine print before finalizing your booking. That all said, if they just tacked these fees onto their room rate I'd still recommend staying here...you won't find a more magical place to stay in the San Francisco area. Read less