Villa Florence Hotel

Union Square, San Francisco

The hotel

San Francisco’s only Italian-inspired boutique hotel, Villa Florence is just steps from bustling Union Square, putting you in the perfect position for dropping off all those shopping bags. A charming urban retreat, it blends European flair with the energy of a major metropolitan city — so, why not grab yourself a cocktail or craft beer at the hotel's Bar Struzzo, then order some classic American food with an Italian twist.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Half a block from the shops and restaurants of Union Square and 2 blocks from the Powell Street cable car line.

Hotel information

189 rooms and suites. All with air-conditioning, flat-screen TV, telephone, complimentary WiFi, iHome docking station, mini-bar*, tea/coffee-making facilities, safe, hairdryer, iron and board. Deluxe Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults and 2 children.

Bar Struzzo (classic American food with a contemporary Italian twist, open for buffet breakfast, drinks and sharing plates for dinner). Fitness studio. Complimentary WiFi. Laundry/dry-cleaning facilities*. 24-hour room service*. Valet parking $58, plus tax per night (payable locally, subject to change).

This hotel has resort fees that are included in the room rate (subject to change)

Resort fee includes: - Wireless Internet access – Fitness centre – Computer usage in business centre – Complimentary newspapers – Town car within 2 miles of hotel, 7:00–9:00am, on first come first serve basis. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (672)
  • Very good (722)
  • Average (473)
  • Poor (210)
  • Terrible (160)
Image of the Tripadvisor rating Nice stay until the end.

Feb 21, 2020 samuelbK9310WN Clacton-on-Sea, United Kingdom

Asked repeatedly and was told I could pay the fees in cash. The day we checked out they took if from the card, the check in staff were so rude and unhelpful. We checked out on the 10th Feb and still not had the refundable deposit back. They asked me to email them with more details of my complaint which they've completely ignored. They have… Read more
Asked repeatedly and was told I could pay the fees in cash. The day we checked out they took if from the card, the check in staff were so rude and unhelpful. We checked out on the 10th Feb and still not had the refundable deposit back. They asked me to email them with more details of my complaint which they've completely ignored. They have read all my messages but still ignore them. I've asked them about when I'll get the refund for the deposit and again just being ignored. You pay all that money for resort tax for a bag with bottled water in it which I wasn't even given and didn't find out about until check out. The lift door opened but left the outside part still closed so we were stuck inside, luckily after a couple of tries opening and closing the door the metal caught onto the outside piece and opened it. The heater in our room didnt work so the room was cold and all we had were sheets on the bed, no quilt, that's fine in summer but it was February and cold at night. There is plenty of good stuff I could say about this place but they literally ruined it on the last day and since check out they've treated me like a piece of crap. Read less
Image of the Tripadvisor rating Great clean hotel in good location - good staff service (Anish)

Feb 21, 2020 Maps430319

Anish at the front desk always recognizes me and welcomes me with a smile when I check in late at night after a day of travel and work. The location of hotel is perfect for access to Union Sq, Market, and SOMA. Can also walk to Financial District and Ferry Building.
Image of the Tripadvisor rating Best location

Feb 16, 2020 karimbaratli Gatineau, Canada

This hotel has a great location just a few steps to Union Square with lots of surrounding restaurants. I had a very spacious room. Reception staff were friendly and helpful specially Anish and Karim who they always wanted to help and accommodate. Awesome experience. Definitely recommended.
Image of the Tripadvisor rating Great location with poor rooms, hidden fees and a free horrible stench

Feb 14, 2020 arsys001 Portland, Oregon

Hidden fees: I was on a business trip and the final bill came out to be +150$ quoting some guest amenity fee which was not mentioned during booking. I had stayed in other hotels in SF and never had this problem before. Not sure what amenity they were referring to! I didn't notice this until I got home and now stuck paying premium for a pretty… Read more
Hidden fees: I was on a business trip and the final bill came out to be +150$ quoting some guest amenity fee which was not mentioned during booking. I had stayed in other hotels in SF and never had this problem before. Not sure what amenity they were referring to! I didn't notice this until I got home and now stuck paying premium for a pretty horrible experience. Room: Desperately in need for repairs. The bathroom was bad, with plumbing needing urgent repairs. Beds were nicely made. Climate control was a hit or miss. The fire alarm kept making an annoying hummm for the two nights I was there. Hotel and amenities: T here was a toilet odor across the floor even near the elevators. The bar and restaurant was pretty good. Decent food. Ah did I mention the hidden amenity fees? Staff: I had to reach out to them with a request over the phone while I was away. Instead of a "no" or a polite "We can't do that", the front desk person at the other end made a sarcastic comment on my request, which was quite odd to make to a guest. Not all, but they seem to employ some real bad apples at the front desk. Read less
Image of the Tripadvisor rating It’s an “Okay” hotel.

Feb 13, 2020 MyBagCheck

Nothing spectacular about this hotel. It does have a weird smell to it and my bathroom/shower had a few hairs from the previous guest. I would rate my stay at a 2.5/5 stars. Everyone on the staff was very friendly!