Sonesta Resort Hilton Head

Hilton Head Island, South Carolina

The hotel

The Atlantic rollers alone make it worth checking into the Sonesta Resort on Hilton Head Island, and once you discover there's a great choice of pools, restaurants and bars on-site then you're bound to want to find out more. As you'd expect from a AAA 4-Diamond resort, the Sonesta boasts an excellent choice of amenities and contemporary comforts with newly renovated guest rooms promising a stylish pocket of peace from where to kick back and relax on your private balcony or patio. Aside from the modern standard of accommodation there's also more than a fair share of things to do outdoors with plenty of golf, tennis and watersports adding to an enviable array of easily accessible activities. Thanks to the beach location, this is an excellent choice for couples and families with numerous shops, restaurants and nearby attractions to keep everyone happy and enthused all day long. The nearby Shipyard complex is definitely a great place to start any exploration of Hilton Head Island and if you're thinking of exploring further then why not hire a bike and take in the sights prior to returning to base for a well deserved massage at the spa*.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Children's Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Situated on the south coast of Hilton Head Island, overlooking the Atlantic Ocean, within close proximity to numerous golf courses, tennis courts, beaches, shops and restaurants. Around 45-minutes from Savannah and approximately 10-minutes' drive from the island's airport.

Hotel information

340 guest rooms. All with air-conditioning, private balcony or patio, Smart TV with in-room movies and video games, WiFi access*, iHome system, telephone, fridge, tea/coffee making facilities, safety deposit box, luxury bath amenities and bathrobes and iron and board. Standard Guest Rooms with 1 king-size bed and 1 queen-size pull out sofa bed or 2 queen-size beds, sleeping max 4 adults.

Garden or Ocean View Guest Rooms with 1 king-size bed and 1 queen-size pull out sofa bed or 2 queen-size beds, sleeping max 4 adults. Ocean Horizon View Rooms with 1 king-size bed and 1 queen-size pull out sofa bed, sleeping max 4 adults.

Heyward's Restaurant (breakfast and dinner). Seacrest Terrace & Patio (lunch and dinner). Bayley's Bar & Terrace (coffee, snacks and cocktails). Sweet Cane Bar & Grill (poolside drinks and casual fare). In-room dining options*. Arum Spa* (Massage, signature packages and all over body and beauty treatments). Outdoor swimming pools with sun decks, water features and hot tub. Kids' pool and club. 24-hour fitness room (treadmills, static bikes, TV monitors and free weights). 24-hour business centre. On-site bike rentals. Pearls Market gift shop. Concierge services.

*Denotes local charge.

Please note: One person must be aged 21 years and over in each room at check-in.

Resort fee: $22 plus tax per room, per night is payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2814)
  • Very good (695)
  • Average (192)
  • Poor (58)
  • Terrible (29)
Image of the Tripadvisor rating Pretty Disappointing for a Couples Trip - Wouldn’t Recommend

Jul 8, 2020 jordbav Saint Clair Shores, Michigan

Very surprising this is a 4 star resort and ranking this high on TripAdvisor. Everything was average across the board and unsure what sets this so far ahead of the rest. There wasn’t anything we experienced (service or otherwise) that warrants the rating. My wife and I cut down our stay from 7 nights to 3, just hours after checking in. Simply… Read more
Very surprising this is a 4 star resort and ranking this high on TripAdvisor. Everything was average across the board and unsure what sets this so far ahead of the rest. There wasn’t anything we experienced (service or otherwise) that warrants the rating. My wife and I cut down our stay from 7 nights to 3, just hours after checking in. Simply not worth the stay. Cons: - Our room was dirty (stains on the shower curtain and hairs on the toilet seat) which was the most surprising given the emphasis they’ve put on their enhanced cleaning measures due to COVID-19. I spilled some water on the carpet and used a towel to dry it, and the towel turned yellow/brown. - The room was dated. Pretty underwhelming overall. - So. Many. Kids. At one point we went to the hot tub (very small btw) there were 6 kids and 4 adults. The pool (also small in comparison with the size of the resort itself) was at least a 3:1 kids to adults ratio. - Other than the beach, you’ll need a car to get anywhere. Not walkable. The resort itself is set pretty far back from the main road to get to any other restaurant, shop, etc. We probably got in the car twice a day to explore/go eat. Specific to COVID-19: - While they have signs and details on their website of the safety precautions they have in place, there was zero enforcement of any of those. Pros: - Nice beach access - Staff was friendly If you have a family with young kids and need to bring your dog, this hotel seemingly caters well to that. Read less
Image of the Tripadvisor rating our first trip to Hilton Head Island

Jul 8, 2020 Chris G Vandalia, Ohio

First, I want to say that my rating of 3 stars (as opposed to 5 stars) is solely based on my comparisons to other 4 or 5 star hotels I've stayed at. First, the PROS of this hotel: -The staff is amazing. From the front desk clerk to the people working around the pool (towels, drinks, etc), everyone was extremely nice, polite and helpful. -The… Read more
First, I want to say that my rating of 3 stars (as opposed to 5 stars) is solely based on my comparisons to other 4 or 5 star hotels I've stayed at. First, the PROS of this hotel: -The staff is amazing. From the front desk clerk to the people working around the pool (towels, drinks, etc), everyone was extremely nice, polite and helpful. -The grounds are beautiful. Hilton Head in general seems to put a lot of focus on landscaping, and this hotel area is no exception. The grounds are very nice, everywhere you look. We did not rent bikes, but there are bike paths throughout that we saw many people on. The ponds are clean and well maintained, and there are plenty of chairs all around the property (sun and shade) to look relax and enjoy the beautiful surroundings. -Our check in was 3pm, BUT we got to the hotel around noon. We checked in at the front desk and were told that they would text us when the room was ready. We anticipated just sitting out in one of the chairs for a while outside, but within 30-45 minutes, our room was ready and we were in the room by 1pm. I know this probably varies from room to room, but that was our situation. -The room is nice, clean, and comfortable. (I'll have some more about the room location below in the CONS section). We got a Hotwire rate so didnt know what the bed situation was, but we ended up with a king bed room (what we prefer). The TV is huge, the AC was great, the bathroom was spacious. There is no daily housekeeping at this time (due to COVID), BUT if you run out of anything (towels, etc), the front desk will give you anything. We were only there 4 nights and actually liked not having housekeeping come in, so that was no problem for us. Now the CONS: -The room location. We got a Hotwire rate, so the price was good, BUT they certainly dont give you their best room when you do that. We got one on the 3rd floor, directly adjacent to the elevators. It was VERY noisy 99% of the time with kids and people talking. We also had a view of the parking lot, which was no biggie, but speaking of rooms with a view.... DONT stress about trying to get an ocean view room. This hotel is VERY far away from the beach and the ocean. Not so far that you cant walk (they have many paths and walkways to get there), but I cant imagine the view being anything spectacular from an 'ocean view' room. -The room. The room was decent (see above in the PROS), but there were a few things that were annoying. There is virtually NO exhaust fan in the bathroom, so if two people take back to back very warm/hot showers, the bathroom is completely steamy and wet. Anything on the counter near the mirror will be wet because the steam drips down the mirror (I think from the back) and down onto the counter. Kind of a pain. -The pool area. The pool is SMALL (for the size of this hotel) AND if you arent out there by 9am to claim a pool chair, they will be gone. They really have limited space for chairs, so not really much they can do, but it is what it is. There is a bar/grill there, waiters coming around, plenty of towels, and a singer was out there for two of the days that we were there, so that was all great. -Eating. Maybe due to COVID, or maybe just the normal policy, but the dining availability is minimal. The pool grill and bar is open during the day. There is an inside bar with appetizer kind of food, but only until a certain time, and that pretty much it. I know they have COVID restrictions right now, so no room service, no breakfast, etc, but its inconvenient, because.... (see next line) -HILTON HEAD SHUTS DOWN WAY TOO EARLY! Seriously! My husband and I do not drink, so this is not an alcohol thing, but if you are trying to find a late dinner somewhere, you'll be out of luck. We found a few places (Hilton Head Diner down the street), but it all shuts down pretty early. Everything from Sonesta is a drive of at least 20 minutes also (10 minutes just to get out of the property). We ended up getting some drinks, snacks, and breakfast food to keep in our room (there is a mini fridge and there is a microwave available in the vending area down the hall). It made it a little better. All in all, we enjoyed our stay, but Hilton Head in general is not somewhere I'd love to come back to. So much traffic, hard to get into places (or even identify places with all the trees and landscaping), and not walk able at all. Its very beautiful though and did enjoy our brief stay. MASK SITUATION: they have signs EVERYWHERE to wear masks at all times (except beach and pool) and to have no more than 3 people in the elevator at a time (except family groups), but NO one enforces it. I would say that about 90% of the people DID adhere to this though, and most restaurants we went to were very strict about the mask policy as well. Read less
Image of the Tripadvisor rating It's on the Level of a Holiday Inn.....NOT a 4 Star Resort experience at all !!!

Jul 8, 2020 kencJ5012LN Tampa, Florida

We stayed 5 nights! The room was the same as any Holiday Inn....That's IT at $275 a night. Restaurant and food was good...NOT 4 Star in any way. I have a dog and cat at home. Love Dogs...but way too many dogs all through the hotel...hallways, lobby, elevator, etc. Again....This is in NO WAY is a 4 Star Hotel...not even close. WAY Overpriced ......!
Image of the Tripadvisor rating Not a 4 star

Jul 7, 2020 jasonschmidt321 Eagan, Minnesota

This property is very overpriced and nowhere close to being a four star hotel; might struggle with three. Check in was at 4:00 but we couldn’t get into one of the rooms until 6:00. Executive suite was build in a Soviet style - dark, low ceilings; tiny bathroom, and cheap cabinets that didn’t even close properly. Bathroom was not clean,… Read more
This property is very overpriced and nowhere close to being a four star hotel; might struggle with three. Check in was at 4:00 but we couldn’t get into one of the rooms until 6:00. Executive suite was build in a Soviet style - dark, low ceilings; tiny bathroom, and cheap cabinets that didn’t even close properly. Bathroom was not clean, toothpaste on walls and grime around the shower, and stained couch cushions. Front desk staff tried to help, got cleaning crew in again and gave us a $200 voucher. Pool area is tiny for the size of property. No hope of getting a bed. Ocean view is not worth it as the property is significantly set back from the beach. Beach chairs must be rented and were not well spaced. There are signs up everywhere to wear a mask but it isn’t enforced. Staff generally were friendly and helpful but we cut our stay short and went down to Sea Island which was fabulous and not much more expensive for an actual five star. Read less
Image of the Tripadvisor rating Great hotel even during rough times

Jul 7, 2020 Q9081LCab Maryville, Tennessee

I really liked our stay here. It’s hard to give any resort five stars during the time we stayed there. I’d probably give this a 4.3 if that was an option. The grounds are beautiful. The rooms are simple but very nice so that’s a bonus. It had what we needed including a mini fridge and good size tv that was easy to hook a Roku stick into for… Read more
I really liked our stay here. It’s hard to give any resort five stars during the time we stayed there. I’d probably give this a 4.3 if that was an option. The grounds are beautiful. The rooms are simple but very nice so that’s a bonus. It had what we needed including a mini fridge and good size tv that was easy to hook a Roku stick into for watching Hulu and Netflix. But it left us lots of space which is handy on a beach trip so I liked that a lot. They also had easy access to free clean towels for the beach on the way there and access to bike rentals(which are a great deal if you rent for multiple days but not worth the price for a few hours so rent them early in your stay and keep them). The downside that cost them points for me was that the free WiFi available is too slow speed to be useful for anything and the regular speed is a paid upgrade. All hotels should have high speed WiFi available for free now. It’s not a high end service anymore. The other negatives for our stay were caused by the covid pandemic so I don’t take anything away for those. The restaurants closed early afternoon and the poolside bar wasn’t open until the last two days of our stay. I’m not sure the exact reasons but the resort was taking good precautions for the pandemic so I’m ok with that. Employees wore masks and encouraged social distancing(and it wasn’t required by the town yet at that point). They had signs up at the elevators to limit people on them and people followed those guidelines surprisingly well. It was expected pretty much every time that no more than 2-3 people would try to get in an elevator. Read less