Hilton Garden Inn Dallas Downtown

Dallas, Texas

Virgin rating

Elm Street Cask + Kitchen
Elm Street Cask + Kitchen
Elm Street Cask + Kitchen
1 King Bed Room
2 Queen Bed Room
1 King Bed Deluxe
Elm Street Cask + Kitchen
Elm Street Cask + Kitchen
Elm Street Cask + Kitchen
1 King Bed Room
2 Queen Bed Room
1 King Bed Deluxe

The hotel

Right in the heart of downtown Dallas, with good transport links and easy access to the best the city has to offer, is the Hilton Garden Inn – a contemporary hotel with plenty of space to work and relax. Complimentary WiFi access and ample meeting space makes it a perfect choice for business trips, but it’s not all work and no play, with the outdoor pool and sun terrace offering a place to chill. Staying at this hotel, you’re just steps from the Dallas World Aquarium and the AT&T Performing Arts Centre.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Swimming Pool
  • Valet parking

Where is it

In the heart of downtown Dallas, a few blocks from the Arts District. Transfer time from Dallas/Fort Worth International Airport: 25 mins. 

Hotel information

171 guest rooms, all with LCD TV, mini fridge, complimentary WiFi, coffee/tea-making facilities, microwave, air-conditioning, iron and ironing board.

Standard rooms feature 1 king-size or 2 queen-size beds, sleeping maximum 4 adults. 


Deluxe rooms are larger in size, with 2 queen-size beds or 1 king-sized bed plus sofa bed, sleeping maximum 4 adults. 

Valet parking $36 (payable locally, fee subject to change). 

Elm Street Cask & Kitchen (Southern inspired food). Bourbon Lounge. Pavilion Pantry (24-hour drinks and snacks). 

Outdoor swimming pool. Fitness centre.

Complimentary WiFi. Room service*. Laundry service*. 

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (397)
  • Very good (214)
  • Average (104)
  • Poor (39)
  • Terrible (52)
Image of the Tripadvisor rating Terrible experience

Nov 25, 2023 jcaraiza

Lobby taken by homeless people in the mornings. Terrible sanitation. Smell over lobby is unbearable. Staff did nothing to remove homeless at the lobby. I have never seen anything like this before. Normally don’t wirite reviews, but this was another level of disservice.
Image of the Tripadvisor rating Recommend

Nov 2, 2023 392dawsonr

Great staff upon greeting. Person at front got me my key quickly as I was late for a meeting. Getting up to my room was no trouble. Clean lobby. Room was fresh and kept to good standards. Overall, I would recommend.
Image of the Tripadvisor rating Quick trip to Dallas

Oct 25, 2023 Catherine G

Jerry at the front desk was extremely helpful and polite. Rooms are normal, clean, bed comfortable. Centrally located. Easy to walk to other areas. Restaurants in walking distance. Very close to the Majestic Theatre
Image of the Tripadvisor rating Poor Quality and the pictures are deceiving

Sep 26, 2023 rnorwo183219 Clinton, Mississippi

The room I selected states it holds 4 people. The room suppose to have a queen bed with sofa-bed as I had (2) kids. Made it to room 806 and there was no sleeper sofa-bed. We was tired from the drive and hungry; therefore, had to wait on room 1306 to be cleaned and we arrived after 3pm. That morning, the toilet did not work. The plumber had to… Read more
The room I selected states it holds 4 people. The room suppose to have a queen bed with sofa-bed as I had (2) kids. Made it to room 806 and there was no sleeper sofa-bed. We was tired from the drive and hungry; therefore, had to wait on room 1306 to be cleaned and we arrived after 3pm. That morning, the toilet did not work. The plumber had to come that morning to fix it. Goes down for breakfast to get breakfast included tickets. The host only would give two tickets as he states, that room only has two tickets. Informed him Booking.com said 4 guest breakfast included. He wouldn't give tickets for the kids so we missed breakfast as we couldn't take the kids. Never had this experience at Hilton so my overall stay was horrible. Read less
Image of the Tripadvisor rating Pick something else - like a Marriott property

Sep 10, 2023 SSLRAR

I've stayed at this property before with good experiences, and the checkin staff on Friday was wonderful. Unfortunately, they leave. No maid service on Saturday happened despite what was promised. Ar checkout, the front desk failed to deliver on what was promised at check in, and the weekend front desk manager was not helpful. He is adept at… Read more
I've stayed at this property before with good experiences, and the checkin staff on Friday was wonderful. Unfortunately, they leave. No maid service on Saturday happened despite what was promised. Ar checkout, the front desk failed to deliver on what was promised at check in, and the weekend front desk manager was not helpful. He is adept at arguing with guests. I was considering the property for a meeting, but I won't be back. I have stayed at many other HGI properties as a Honors Platinum member, but this one is below HGI standards for customer service. They clearly do not follow the HGI customer satisfaction promise (taken directly from its corporate website): The HGI Promise: Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we'll make it right. Guaranteed. It's a good location for Downtown Dallas, but there are many other choices. Pick something else. Read less