Omni Dallas Hotel

Dallas, Texas

The hotel

A boomerang-shaped hotel with an ever-changing LED light show, the newly opened Omni Dallas Hotel is 23 stories of glass, steel and stylish razzle-dazzle. It even glamorously had Larry Hagman and Linda Grey at the grand opening ribbon-cutting ceremony! Sleek and modern on the outside and lit by neon-type horizontal lighting on each floor that is very cool. The public areas of the hotel are equally well done including numerous indoor and outdoor fireplaces and fire pits and some great added touches including unique art in the rooms that are all for sale. The best part about the Omni is its terrific rooftop infinity pool and bar. With soaring Dallas summer temperatures it is definitely the place to relax and take in spectacular city views. Sweeping views can also be enjoyed from the Mokara Spa which offers a full range of spa treatments including a special treatments where couples can unwind together in one of the deluxe couple’s treatment rooms. Morsels the coffee bar which includes Collections Gift Shop, is a fantastic showcase of art with an assortment of books and unique gifts to purchase. See if you can find the great colouring book for children and adults of the Nasher Sculpture collection!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • No Smoking
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

In the centre of the revitalised downtown Dallas, it is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops and entertainment.

Hotel information

1001 rooms on 23 floors with lifts. All with air-conditioning, 42” LCD satellite HDTV with pay-per-view films, coffee maker, telephone, radio, MP3 player, hairdryer and safe. Standard Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Bob’s Steak & Chop House (dinner Mon-Sat). Texas Spice Restaurant (breakfast, lunch and dinner with a flavour of Texas). The Owner’s Box, sports bar with 16 ft TV screen serving food. Uptown Terrace, full service bar with food. Morsels coffee shop. Lobby Lounge Bar. Infinity outdoor swimming pool. Mokara Spa full service spa which offers massages*, body treatments*, facials* and beauty treatments*. Fitness centre. Sauna. Laundry/dry-cleaning service*. WiFi*. Babysitting*. 24-hour room service*. Gift shop. This is a smoke-free hotel. Self-parking $18 and valet parking $28 per day (payable locally, subject to change).

*Denotes local charge.

One person must be aged 21 years or over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6194)
  • Very good (1382)
  • Average (440)
  • Poor (237)
  • Terrible (182)
Image of the Tripadvisor rating Prevalent Marijuana Odors and Questionable Crowds

Dec 27, 2020 BeeTXN Alamo Heights, Texas

Guests smoking marijuana in the parking garage was our greeting on 12/24 upon our return to the hotel after Christmas Eve dinner. We felt unsafe as we had to walk from our car to the elevator. During our first morning here (12/25), we overheard what sounded like a fight and things being thrown in a nearby unit. We later woke up again, this time… Read more
Guests smoking marijuana in the parking garage was our greeting on 12/24 upon our return to the hotel after Christmas Eve dinner. We felt unsafe as we had to walk from our car to the elevator. During our first morning here (12/25), we overheard what sounded like a fight and things being thrown in a nearby unit. We later woke up again, this time to kids banging on walls and screaming. The guest services manager did the best she could to relocate us to a better room that took two attempts. In short, do not stay here. This is not a family friendly, safe, or comfortable place for decent couples and families. if you smoke marijuana, don't care about others' children or experiences, then you found your place. What is next? The last day of our stay featured the following: a. a woman dry humping a man on an elevator, both of who were belligerent and did not realize they had missed their floor. We witnessed this as the elevator arrived on our floor (23rd) as we were leaving to a family dinner. Disgusting. If you have kids, what do you tell them after they see this? b. Once we catch another elevator, this time to the parking garage, we are greeted by the fine smell of marijuana. Deeply permeating in the elevator and obviously disgusting. I called the Omni and requested to speak with a general manager, since I felt this elevator should be cleaned and aired out. Instead the phone representative was surprised it was not caught during the "hourly" check and let me know someone would work on it. No update since then. c. The same night (12/26) we returned to the hotel and in the elevator up to the room we were greeted with a marijuana odor again. Different elevator, same disgusting scent. Omni Management: Patrol and monitor your parking garage. On 12/24 the marijuana smell in the parking garage came from 3 distinct vehicles in the garage that were on and stationary. The odor was obvious and your poor company culture failed to protect the guest experience for guests like us. COVID Comments: multiple elevators smelled, handprints not cleaned, and multiple guests observed without a mask. No manager/oversight effort witnessed either. Read less
Image of the Tripadvisor rating our trip

Dec 19, 2020 isabelp279

the view was very nice but the beds were so uncomfortable and also the room had no microwave in the room, and the bar they have downstairs had 20 min till closing, so my husband and I wanted just one drink after the 2hour drive we ha, and the guy said he wasn't serving anymore.
Image of the Tripadvisor rating Exceptional Service

Dec 6, 2020 CJ0712 Midland, Texas

I flew to Dallas for a business trip. I arrived early and went to the hotel to see if I could go ahead and check in to leave my bags. They were able to check me in at 9:30 am with no issues. The lady at the front desk was very nice and the vallet staff were beyond helpful. The hotel is very clean and there is plenty of room for social… Read more
I flew to Dallas for a business trip. I arrived early and went to the hotel to see if I could go ahead and check in to leave my bags. They were able to check me in at 9:30 am with no issues. The lady at the front desk was very nice and the vallet staff were beyond helpful. The hotel is very clean and there is plenty of room for social distancing. I didn’t see any other guests in the lobby or hallways my 2 days there. I did go have dinner at the sports bar and saw maybe 5 couples there. The food was great and service was friendly. It will be nice when everything is open back up fully. The rooms were very clean and comfortable. I was impressed with it all. Beds were comfortable and had no issues with noise. I would definitely stay here again. Read less
Image of the Tripadvisor rating 👍 Excellent Hotel And Location ⭐️⭐️⭐️⭐️⭐️

Dec 4, 2020 CDM49 Amarillo, Texas

Definitely a five star hotel with convenient location. Good restaurants inside. We have stayed here now three times for a total of 12 nights and all have been of top quality. Mr O’Day has been very friendly and provided us with good friendly service. All other staff also friendly and helpful. Check in and out easy with no issues. Room on 23 floor… Read more
Definitely a five star hotel with convenient location. Good restaurants inside. We have stayed here now three times for a total of 12 nights and all have been of top quality. Mr O’Day has been very friendly and provided us with good friendly service. All other staff also friendly and helpful. Check in and out easy with no issues. Room on 23 floor very clean, sanitized and comfortable. Beautiful view of the city. Safe in room, night light on floor for easy night trip to bathroom. Plenty of hangers in closet. Bathroom had a nice easy walk-in shower. Charge for WiFi, valet parking or self park both with a charge. Read less
Image of the Tripadvisor rating Loved this hotel

Nov 25, 2020 NicoleFNJane

Loved this hotel! Came down from Wichita with my daughter to meet my best friend in Dallas which was the halfway point between she and I. We booked this hotel through hotwire so we got a considerably good deal. The valet were amazing, they would run to the door to open it anytime someone was approaching and it never took more than 2-3 minutes to… Read more
Loved this hotel! Came down from Wichita with my daughter to meet my best friend in Dallas which was the halfway point between she and I. We booked this hotel through hotwire so we got a considerably good deal. The valet were amazing, they would run to the door to open it anytime someone was approaching and it never took more than 2-3 minutes to get our vehicle. They also were unphased when we had them retrieve one car about 5 times in one day. The pool was my favorite part, we spent most of the weekend there. The two drawbacks of the stay were the music at the pool was too quiet (which we remedied with a speaker of our own) and the food/drink at the pool were limited and expensive - we spent about $400. The room was nothing exciting but it was large, clean, and had everything we needed. No complaints there! Will likely return to this hotel next summer. Due to COVID-19, the pool capacity was limited so as long as restrictions are still in place, definitely show up early. Read less