Westin Riverwalk San Antonio

San Antonio, Texas

The hotel

Both the look and location of The Westin Riverwalk guarantee you a genuine San Antonio experience. Dressed in the Spanish Colonial style the city’s famous for, this downtown hotel sits on the corner of Market and Navarro – right on the historic San Antonio Riverwalk. It shows off its riverside setting at every opportunity, whether you’re dining on the patio of Zocca Cuisine D’Italia, sitting on the waterfront loggia with a takeaway Starbucks® and pastry from Cafecito, or sipping cocktails at the seasonal Rooftop Pool Bar after a dip in the heated pool. You’ll have time to while away hours in the Woodhouse Day Spa®, as your location makes seeing the famous sights of San Antonio easy – with the Alamo, San Antonio Zoo, Majestic Theatre, and Alamodome all within 500 metres of The Westin Riverwalk.

Amenities

  • Spa
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

Located on the Riverwalk, close to many local attractions.

Hotel information

473 rooms. All with the classic Westin Heavenly Bed®, 42" flat-screen HDTV, air-conditioning, telephone. Cityscape Rooms with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Riverside Rooms offer a private balcony with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Premium Riverview Rooms offer a balcony with riverside views and 1 king-size or 2 double beds, sleeping maximum 4 adults.

Zocca Cuisine D'Italia, Cafecito (grab and go café), pool bar (seasonal). Outdoor heated pool. Spa*. 24-hour fitness centre. Complimentary WiFi in public areas. Concierge desk, business centre. 24-hour room service*. Gift shop. Dry-cleaning service*. Valet parking $39 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3030)
  • Very good (965)
  • Average (286)
  • Poor (134)
  • Terrible (84)
Image of the Tripadvisor rating Explore San Antonio for the first time

Oct 20, 2019 Gen T

Phyllis Hagan is the concierge at the Westin Riverwalk. She is amazing and hands down the most helpful concierge I have experienced in any hotel. We walked up to her, told her we were exploring San Antonio for the first time, she asked about our interests and she immediately gave us options and tips on what to do. We followed her ideas and had a… Read more
Phyllis Hagan is the concierge at the Westin Riverwalk. She is amazing and hands down the most helpful concierge I have experienced in any hotel. We walked up to her, told her we were exploring San Antonio for the first time, she asked about our interests and she immediately gave us options and tips on what to do. We followed her ideas and had a great time! Read less
Image of the Tripadvisor rating Great Location

Oct 16, 2019 Marcie M Cambridge, Canada

I stayed at the Westin Riverwalk October 4 - 6 with my brother and sister-in-law. All in all, we enjoyed the hotel. The beds were comfortable, the rooms nice. The location of the hotel can't be beat with it being right on the riverwalk. The only downside to the room was in the bathroom, there was no fan so when you showered the mirrors got all… Read more
I stayed at the Westin Riverwalk October 4 - 6 with my brother and sister-in-law. All in all, we enjoyed the hotel. The beds were comfortable, the rooms nice. The location of the hotel can't be beat with it being right on the riverwalk. The only downside to the room was in the bathroom, there was no fan so when you showered the mirrors got all fogged up. Read less
Image of the Tripadvisor rating A wonderful experience!

Oct 16, 2019 DollaDoo

There is so much to do- I don't know where to begin! The food, live music, historic buildings and sites, shopping, friendly people...it was a once in a lifetime experience! The hotel we stayed in (can't recall the name) overlooked The Alamo site and was retro and stunning. What a view!
Image of the Tripadvisor rating Great Location - Westin Standards

Oct 16, 2019 alwaysleaving Austin, Texas

This was a nice Westin with refurbished rooms. We booked a city room - mistake the (room 438 or anything on that side has street performers drummers planning to past 11:30 pm at night. Loud and echoing off the buildings go for a river view. The restaurant Zocca Cuisine D'Italia was ok, service was not great and it was very expensive for a… Read more
This was a nice Westin with refurbished rooms. We booked a city room - mistake the (room 438 or anything on that side has street performers drummers planning to past 11:30 pm at night. Loud and echoing off the buildings go for a river view. The restaurant Zocca Cuisine D'Italia was ok, service was not great and it was very expensive for a hotel restaurant. $17 for a Margarita pizza? The rooms were clean but the office chair had a blown out seat so was terrible. We had to work for a few hours. If the room is refurb that should mean the chairs as well. Lastly, we got in late, had dinner and headed to the room which was freezing. Turned the heat up which never kicked on so it was close to 60 in the room all night. The engineer came the next day and fixed it in the ceiling and gave us a $50 resort credit which covered the $42 parking fee. Lastly, the front desk staff on check out was not friendly and combative when we were trying to understand the charges showing in-room which were $500+ compared to the check out document. She could not explain it so she was rude. It was early on Sunday so take that for what its worth. Read less
Image of the Tripadvisor rating Poor customer service

Oct 15, 2019 AlbertaBound0 Edmonton, Canada

DO NOT USE THE VALET. We used the valet service here and had a very expensive pair of sunglasses stolen from our SUV. I should note that they were well hidden, which is why we forgot to remove them. This means the valet service agent actually snooped through our car to steal valuables. The hotel and valet service did an “investigation” with… Read more
DO NOT USE THE VALET. We used the valet service here and had a very expensive pair of sunglasses stolen from our SUV. I should note that they were well hidden, which is why we forgot to remove them. This means the valet service agent actually snooped through our car to steal valuables. The hotel and valet service did an “investigation” with obviously no conclusion. No one cared at all about the theft. Will never return to this hotel based alone on the terrible customer service and poor response to their employee’s behavior. Read less