Westin Riverwalk San Antonio

San Antonio, Texas

The hotel

Both the look and location of The Westin Riverwalk guarantee you a genuine San Antonio experience. Dressed in the Spanish Colonial style the city’s famous for, this downtown hotel sits on the corner of Market and Navarro – right on the historic San Antonio Riverwalk. It shows off its riverside setting at every opportunity, whether you’re dining on the patio of Zocca Cuisine D’Italia, sitting on the waterfront loggia with a takeaway Starbucks® and pastry from Cafecito, or sipping cocktails at the seasonal Rooftop Pool Bar after a dip in the heated pool. You’ll have time to while away hours in the Woodhouse Day Spa®, as your location makes seeing the famous sights of San Antonio easy – with the Alamo, San Antonio Zoo, Majestic Theatre, and Alamodome all within 500 metres of The Westin Riverwalk.

Amenities

  • Spa
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

Located on the Riverwalk, close to many local attractions.

Hotel information

473 rooms. All with the classic Westin Heavenly Bed®, 42" flat-screen HDTV, air-conditioning, telephone. Cityscape Rooms with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Riverside Rooms offer a private balcony with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Premium Riverview Rooms offer a balcony with riverside views and 1 king-size or 2 double beds, sleeping maximum 4 adults.

Zocca Cuisine D'Italia, Cafecito (grab and go café), pool bar (seasonal). Outdoor heated pool. Spa*. 24-hour fitness centre. Complimentary WiFi in public areas. Concierge desk, business centre. 24-hour room service*. Gift shop. Dry-cleaning service*. Valet parking $39 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3060)
  • Very good (972)
  • Average (291)
  • Poor (139)
  • Terrible (94)
Image of the Tripadvisor rating Terrible in every way.

Jul 31, 2020 811amnaz Frisco, Texas

I'm reading the past reviews and I'm sorry to say the quality and the standard of service in this hotel leaves a lot to be desired. Im socked this is a Westin hotel. Our entire stay was fraught with disappointments and a staff that not only was unhelpful but downright rude. I understand the limitations of Covid operations, however rudeness at any… Read more
I'm reading the past reviews and I'm sorry to say the quality and the standard of service in this hotel leaves a lot to be desired. Im socked this is a Westin hotel. Our entire stay was fraught with disappointments and a staff that not only was unhelpful but downright rude. I understand the limitations of Covid operations, however rudeness at any point is uncalled for and dishonesty simply not to be tolerated. We booked via the hotel website and Read less
Image of the Tripadvisor rating Amazing Staff!

Jul 9, 2020 Rebekah A Santee, California

Despite the COVID craziness, the staff here is fantastic! They were super friendly and helpful. The gym was spotless! We were a little bummed our room couldn't be cleaned throughout our stay but I get it with the COVID craziness.
Image of the Tripadvisor rating Enjoyable Stay With Some Quirks

Jun 30, 2020 JDSoui Irving, Texas

The hotel had limited operations during the work-related stay. Overall the stay was mixed. The staff at times was very cordial, and at times lacked customer service skills coming across rude. The rooms were comfortable; however, there was reoccurring noise in the ceiling and hallway throughout the day and night. It was brought to the attention… Read more
The hotel had limited operations during the work-related stay. Overall the stay was mixed. The staff at times was very cordial, and at times lacked customer service skills coming across rude. The rooms were comfortable; however, there was reoccurring noise in the ceiling and hallway throughout the day and night. It was brought to the attention of the staff/engineering. This ultimately impacted the quality of the stay. Lastly there were some dead insects within the room. Read less
Image of the Tripadvisor rating cannot wait to return we were there 2nd december 2019

Apr 26, 2020 Lesley A United Kingdom

Ruby on the front desk was a gem & Joe & Derek & Matty made my husband & I feel not "just another guest" so we really enjoyed our evenings at the hotel ( my empty wine glass request along with my evening drink in a tall glass was such fun as each server knew the reason for my request only known to them & will hopefully remember my husband & I… Read more
Ruby on the front desk was a gem & Joe & Derek & Matty made my husband & I feel not "just another guest" so we really enjoyed our evenings at the hotel ( my empty wine glass request along with my evening drink in a tall glass was such fun as each server knew the reason for my request only known to them & will hopefully remember my husband & I fondly ) Mr Scott greeted us every morning warmly with a smile & ran he ran his restaurant like clock work & was missed when he had his day off . Read less
Image of the Tripadvisor rating Careless

Mar 14, 2020 cnmitch

If I could give this place negative stars, it would be too much! I made a reservation through a 3rd party on a Tuesday for my husband to attend an event hoping he could make it before the Coronavirus took over the world. Thursday evening, his event was cancelled due to the health concerns of all. Friday morning was the check in date and of course… Read more
If I could give this place negative stars, it would be too much! I made a reservation through a 3rd party on a Tuesday for my husband to attend an event hoping he could make it before the Coronavirus took over the world. Thursday evening, his event was cancelled due to the health concerns of all. Friday morning was the check in date and of course I had to jump through hoops to get anyone to answer. I spoke to the Marriott call center and was told the reservation could be cancelled since these were unseen circumstances, yet I’d have to call the third party I booked through. I called directly after hanging up and after waiting 30 mins to speak to someone, the agent called the hotel and they told the 3rd party it could not be cancelled. At this point I’ve been told 2 different things. Of course this is not just because I changed my mind... literally everything is cancelled yet I’m being penalized and charged anyway because of their greed! I proceed to call this hotel and speak to a very rude female associate who told me that I couldn’t cancel the reservation bc it’s “day of” and that this “situation has been going on for weeks now” as to say that I should have known better than to book during this time. I explained to her the circumstances since she acted as if she didn’t know things have literally been changing hourly due to the Covid-19 outbreak! The nerve and heartlessness of this individual! (On this same day a national emergency was called for the United States) She didn’t want to hear anything I had to say and said “well, these are our policies.” How can someone and an entire company not care about the health and safety of their patrons and their own employees?!? I literally spoke to 7 different people today and was told something different by every single person! The only person who understood what I was going through was the 3rd party company who was more than willing to work with me and help cancel my reservation without penalty. I even tried to Switch dates with this hotel to a later date and was not even considered since I “didn’t book through Marriott.” I am so disappointed and disgusted by the carelessness of this establishment. I was as polite as possible knowing what it’s like to deal with people every single day. But once again, being nice has gotten me no where but into a tizzy! I wouldn’t choose this place more so bc they are rude and heartless, nothing else matters! Read less