Westin Riverwalk San Antonio

San Antonio, Texas

The hotel

Both the look and location of The Westin Riverwalk guarantee you a genuine San Antonio experience. Dressed in the Spanish Colonial style the city’s famous for, this downtown hotel sits on the corner of Market and Navarro – right on the historic San Antonio Riverwalk. It shows off its riverside setting at every opportunity, whether you’re dining on the patio of Zocca Cuisine D’Italia, sitting on the waterfront loggia with a takeaway Starbucks® and pastry from Cafecito, or sipping cocktails at the seasonal Rooftop Pool Bar after a dip in the heated pool. You’ll have time to while away hours in the Woodhouse Day Spa®, as your location makes seeing the famous sights of San Antonio easy – with the Alamo, San Antonio Zoo, Majestic Theatre, and Alamodome all within 500 metres of The Westin Riverwalk.

Amenities

  • Spa
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

Located on the Riverwalk, close to many local attractions.

Hotel information

473 rooms. All with the classic Westin Heavenly Bed®, 42" flat-screen HDTV, air-conditioning, telephone. Cityscape Rooms with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Riverside Rooms offer a private balcony with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Premium Riverview Rooms offer a balcony with riverside views and 1 king-size or 2 double beds, sleeping maximum 4 adults.

Zocca Cuisine D'Italia, Cafecito (grab and go café), pool bar (seasonal). Outdoor heated pool. Spa*. 24-hour fitness centre. Complimentary WiFi in public areas. Concierge desk, business centre. 24-hour room service*. Gift shop. Dry-cleaning service*. Valet parking $39 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3061)
  • Very good (974)
  • Average (294)
  • Poor (140)
  • Terrible (95)
Image of the Tripadvisor rating Beautiful and very clean hotel, but the front desk staff needs a lesson in phone etiquette.

Oct 27, 2020 940mwood

Beautiful hotel. Beautiful room. Rude phone manners. It appears to be common practice at this hotel that when they are busy, which is most of the time, and you call them from your room or a courtesy phone they will let the phone ring a few times and then route you to hold. They never let you know that they're going to do it, they just hit a button… Read more
Beautiful hotel. Beautiful room. Rude phone manners. It appears to be common practice at this hotel that when they are busy, which is most of the time, and you call them from your room or a courtesy phone they will let the phone ring a few times and then route you to hold. They never let you know that they're going to do it, they just hit a button to dismiss you. You have no idea if you've been disconnected, or routed to the wrong department, or simply banished. You end up just repeatedly calling back until they finally pickup or you decide to walk down to the front desk where they can't ignore you. I understand the need to place people on hold when you're busy, just tell me that you're going to do it so that I'm not left wondering what the hell just happened. Seriously... didn't you mothers teach you any manners? Read less
Image of the Tripadvisor rating Weekend at Westin Hotel

Oct 27, 2020 robintjacob

Westin Hotel site located on the riverwalk and our room was facing the riverwalk so the view was amazing.The facility is clean and maintained.Staff is friendly and helpful.The food served at the restaurant was delicious.We would definitely stay at Westin again.
Image of the Tripadvisor rating Disappointing.

Oct 23, 2020 263allent Washington DC, District of Columbia

No breakfast for elite members No enforcement of mask policy; the hotel was very uncomfortable to be in with many people in lobby and elevators with no masks on. In room coffee was cheap pre roasted and ground “River view” suites have views of HVAC systems on top of the building next door, and a very view of the river Small gym. Too full. … Read more
No breakfast for elite members No enforcement of mask policy; the hotel was very uncomfortable to be in with many people in lobby and elevators with no masks on. In room coffee was cheap pre roasted and ground “River view” suites have views of HVAC systems on top of the building next door, and a very view of the river Small gym. Too full. Not safe. The front desk staff was friendly and helpful. Great team, but bad management/decisions related to covid. They are pushing away Marriott’s best customers and scrimping on perks to try to save a few dollars. I received way better service at the Courtyard and AC brands lately. Read less
Image of the Tripadvisor rating Lacking in communication

Oct 5, 2020 caylinsgranny2014 New Bern, North Carolina

We stayed here for several nights last month, meeting up with old friends. Checkin was a bit odd and no explaining of their Covid restrictions. No bell service. Found out no restaurants, no room service, nothing else but a pricy little place that sold coffee etc. open at very limited hours. We played board games in the afternoon in the lobby,… Read more
We stayed here for several nights last month, meeting up with old friends. Checkin was a bit odd and no explaining of their Covid restrictions. No bell service. Found out no restaurants, no room service, nothing else but a pricy little place that sold coffee etc. open at very limited hours. We played board games in the afternoon in the lobby, if you wanted a soft drink forget about it if the times didn’t jive for the small takeout. The security people were awesome as were the fellows who parked the car. I loved the bedding in the room and the pillows are awesome. They did not tell us no daily cleaning or towel service. We ended up calling and asking why. A leaflet upon checkin would of been beneficial. As would pool info, we were told nothing. The Riverwalk was awesome, we pretty much walked next door to eat, because nothing was open at the Westin. Most hotels along the way were open including restaurants. We had one robe, and one packet for a cup of coffee. We had to call everyday to get more, I don’t know if they told the maids to only give one or not, but it was very irritating to have to keep calling as we were there 4 nights. It was a bucket list thing that we went there and saw the Alamo and Riverwalk and our only shot at going Read less
Image of the Tripadvisor rating They have reduced customer service - for our safety, they say

Sep 23, 2020 wslin86 Oviedo, Florida

This was a nice hotel in a great location. Rooms were clean, and the corner king suite has a nice layout, 2 balconies and a huge bathroom. The restaurant and bar were closed and we understood due to covid. Parking is an outrageous $46 per night. They are taking covid seriously, as staff doesn't seem to want to be around you. We asked for a… Read more
This was a nice hotel in a great location. Rooms were clean, and the corner king suite has a nice layout, 2 balconies and a huge bathroom. The restaurant and bar were closed and we understood due to covid. Parking is an outrageous $46 per night. They are taking covid seriously, as staff doesn't seem to want to be around you. We asked for a bottle of water and was told they couldn't provide one so as to limit contact. But, there is a CVS up the street for those needs. Seriously? They are not servicing rooms every day, which is understandable, but simple things on a long stay like fresh towels and toilet paper were problematic. I think the service this visit is probably a reflection of the service generally, and for a luxury hotel is lacking. Read less