Omni Richmond Hotel

Richmond, Virginia

The hotel

In a great location, close to all of Richmond's most famous sights and shopping galore, the Omni also boasts contemporary, luxury accommodation with scenic views of the James River. Guests have access to a full-service state-of-the-art club facility and there's an indoor pool to relax by.

Amenities

  • Swimming Pool
  • Kids Club
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Overlooking the James River in the heart of Richmond's historical district. Complimentary shuttle service Monday-Friday to downtown locations within 5 miles. Transfer time from airport: 20 min.

Hotel information

361 rooms on 19 floors in 1 building with 4 lifts. All with air-conditioning, satellite TV, high-speed wireless Internet, alarm/clock radio, telephone, tea/coffee maker, mini-bar, safe, iron and board, plush bathrobes and hairdryer. Standard Rooms with 2 double beds or 1 king-size bed, sleeping max 4 persons.

Trevis Restaurant. Trevis Lounge, The Market (casual fare). Heated indoor pool with tanning deck, complimentary access to nearby James Centre health club with sauna, massage* and Jacuzzi. Omni kids' club (4-12 years). Gift shop. Laundry/dry-cleaning service*.

*Denotes local charge.

Please note: This hotel is non-smoking.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1177)
  • Very good (636)
  • Average (295)
  • Poor (139)
  • Terrible (76)
Image of the Tripadvisor rating Comfortable central hotel

May 21, 2019 PeterSa1 London, United Kingdom

The hotel is a few short minutes walk from the Virginia Capitol. I arrived quite late at night but the welcome from the front of house was still warm. My room was comfortable with a large bed, air conditioning, coffee maker, television, iron and rain shower/bath. Everything was clean and looked well cared for. There is not a gym on site but… Read more
The hotel is a few short minutes walk from the Virginia Capitol. I arrived quite late at night but the welcome from the front of house was still warm. My room was comfortable with a large bed, air conditioning, coffee maker, television, iron and rain shower/bath. Everything was clean and looked well cared for. There is not a gym on site but there is an agreement with the local YMCA gym. There is a Starbucks in the foyer or a formal restaurant for a bigger breakfast. Generally a very comfortable stay and a good location for a business trip. Read less
Image of the Tripadvisor rating Great stay, but not exemplary

May 20, 2019 Connector63760039972 Lynchburg, Virginia

Our stay was great! I was extremely impressed with the service from the staff. That truly was the highlight of our stay. We had a couple VERY small issues that the staff resolved immediately. When we first arrived, I inquired about upgrading to Club level because it was our twentieth anniversary. The gentleman at the front desk upgraded us to… Read more
Our stay was great! I was extremely impressed with the service from the staff. That truly was the highlight of our stay. We had a couple VERY small issues that the staff resolved immediately. When we first arrived, I inquired about upgrading to Club level because it was our twentieth anniversary. The gentleman at the front desk upgraded us to club for free, which he didn't have to do. It made our stay even better, though! We entered our first room and it was nearly perfect. The only thing missing were our slippers, which the awesome Housekeeping team took care of in under three minutes. It was impressively fast. Not only that, but the housekeeper I spoke with remembered the interaction and followed up later that same day to make sure everything was copacetic. That's GREAT customer service. We had a friend decide to join us the second night to celebrate her birthday. The staff moved us to a double room without hesitancy and had the entire process completed in under five minutes! Outstanding! The only reason that the property only received an 8 instead of a ten is that there were a couple little issues: 1) The shuttle was a great amenity, but the driver for Saturday never showed up. This was very troublesome for us as we had planned our night around the shuttle and ended up having to take Lyft three additional times. A substitute driver should have been found to continue providing the service. 2) Jason, my bartender, was spectacular! The drinks were perfect, but the food was a little bit of a letdown. The Salume e Formaggio platter was spot on. The cheeses were a terrific choice, and the whole platter worked well. However, that night I bought Trevi's Wings. I love chicken wings. They are perhaps my favorite food. 1/3 of my wings were cold. Not cold like they had sat out after cooking under a heat lamp, but cold as if they had been cooked, chilled, and then warmed up. That was very disappointing. 3) The valet service. I think having the valet service is a great idea. I would not have minded paying for the service. However, what I did not appreciate is that the $27 per night cost was never mentioned to me by the valet or by the front desk. My wife and I do not have a lot of money, and we had to save up for a while to afford this vacation. Any costs that weren't planned were a bit of a shock to the system, even if it was only $54 for the weekend. However, I would still absolutely recommend staying here, and I would definitely stay here again in the fut Read less
Image of the Tripadvisor rating ROOM WAS ROBBED and very poor service.

May 18, 2019 Masteme Arlington, Virginia

Our room was ROBBED at this hotel. Stayed April 2019. Reserved a king room. At check-in I confirmed room was a king. Went to room but it was a queen. Went back to check in and asked receptionist why she told me it was a king room when it wasn't. She said there "wasn't any king available" and acted rude and like I was crazy for being mad that she… Read more
Our room was ROBBED at this hotel. Stayed April 2019. Reserved a king room. At check-in I confirmed room was a king. Went to room but it was a queen. Went back to check in and asked receptionist why she told me it was a king room when it wasn't. She said there "wasn't any king available" and acted rude and like I was crazy for being mad that she lied. Her manager intervened and upgraded us to a club level with a king. Room was nice. We left room for about 5 hours. During that time our room was robbed. My husbands expensive watch was taken and it had been hidden inside a bag. The only individual to come into the room was room service that delivered Champagne (which we had not ordered - so I think this was part of the scam). Hotel would not cover the theft even though they confirmed their staff was the only one that had made entry to the room. Highly frustrating and very disappointing. Club level service was ridiculous. Food was bare and empty. Had to ask host for knives, forks and napkins. Just paltry over all. Definitely would not recommend this hotel and if you do use it club level not worth it and do not bring your valuables. Read less
Image of the Tripadvisor rating Great service, great food, great venue!!

May 15, 2019 KPHill82 Upper Marlboro, Maryland

I stayed at the Omni Richmond hotel to attend a conference and it was my first time, but will not be my last! I was treated like royalty, ate like a queen and enjoyed my stay! The hotel was in close proximity to lots of dining options and would accommodate, singles, couples or families. My only drawback was there was not an on-site gym, but we had… Read more
I stayed at the Omni Richmond hotel to attend a conference and it was my first time, but will not be my last! I was treated like royalty, ate like a queen and enjoyed my stay! The hotel was in close proximity to lots of dining options and would accommodate, singles, couples or families. My only drawback was there was not an on-site gym, but we had access to a state of the art gym at the YMCA across the street. Read less
Image of the Tripadvisor rating Nice people, but poor management procedures

May 13, 2019 Mark L New York, New York, United States

Waited almost 30 minutes for a toothbrush. No one at the bar when I went in for a beer. That is, there were a couple of customers, but no bartender. After a few minutes a staff member too young to serve alcohol showed up and went to find a bartender. This place just doesn't seem to have good management procedures in place. But everyone was nice.