The Historic Plains Hotel

Wyoming, Wild West

The hotel

Part of Cheyenne’s rich heritage, The Historic Plains Hotel takes you back to the exciting Victorian days of the Wild West. As you enter this National Historic Landmark, established back in 1911, you’re bathed in light from the spectacular mission art panel skylight above the beautiful lobby, a space where tiles, mahogany, leather, brass, and marble come together to make a truly grand entrance. What’s outside’s pretty special too, with your spot near Cheyenne Depot Plaza (which plays host to events, concerts, and a railroad museum), and plenty of dining venues and shops in the surrounding streets. Decorated with artwork and photography by local artists, the hotel reflects the beauty and culture you’ll see as you explore Wyoming – after you’ve tucked into the complimentary Continental breakfasts they lay out each morning of course.

Amenities

  • Fitness Centre/Gym
  • Free Breakfast
  • Laundry Service
  • Internet Access

Where is it

A downtown hotel right beside Cheyenne Depot Plaza, which hosts concerts and events, this hotel’s moments from Cheyenne Depot Museum and an eclectic mix of shopping, art gallery, and dining venues. It sits at the nexus of I-80 and I-25, giving you easy access to the region’s many attractions.

Hotel information

131 rooms and suites. All with air-conditioning, 32" flat-screen TV, clock radio, WiFi, coffee maker, hairdryer, and iron and board (on request). Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.

King Rooms have 1 king-size bed, sleeping maximum 2 adults.

Double Queen Rooms have 2 queen-size beds, sleeping maximum 4 adults.

Plains Dining Room (complimentary Continental breakfast). Fitness centre. Complimentary WiFi. Laundry service*. Parking?

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (262)
  • Very good (265)
  • Average (157)
  • Poor (118)
  • Terrible (105)
Image of the Tripadvisor rating Disappointing

Jul 16, 2019 FlyDriveCouple

We arrived on a Sunday - take note that none of the hotel facilities (restaurant & bar) are open on a Sunday, so it will be a trip out. good location in town. Duty staff very helpful, quick check in. Room spotless, bed incredibly comfortable. Objectively, agree with others that refurbishment is required - our bath had missing enamel(?)/ veneer… Read more
We arrived on a Sunday - take note that none of the hotel facilities (restaurant & bar) are open on a Sunday, so it will be a trip out. good location in town. Duty staff very helpful, quick check in. Room spotless, bed incredibly comfortable. Objectively, agree with others that refurbishment is required - our bath had missing enamel(?)/ veneer for example. Parking easy, 2 hour rule seems common in Wyoming, longer duration parking 1 -2 blocks away. Read less
Image of the Tripadvisor rating Fun place.

Jul 11, 2019 Hopespapa

Decided to try it when passing through. If you want new and fancy go somewhere else. If you want clean and interesting, this is the place for you. A lot of history at this place. Breakfast was good. Room was clean. Bed was comfortable. Bathroom was clean.
Image of the Tripadvisor rating Credit card Insanity

Jul 10, 2019 Susan R

The good: you get all the charm of an old hotel. The bad: the people who work there. We checked in at midnight on Friday and they wanted the credit card for incidentals (we paid through Hotels.com). Realized at 9 am the next day, we didn't get our cc back. Long story short... we spoke to no less than 5 people over the weekend and no one could… Read more
The good: you get all the charm of an old hotel. The bad: the people who work there. We checked in at midnight on Friday and they wanted the credit card for incidentals (we paid through Hotels.com). Realized at 9 am the next day, we didn't get our cc back. Long story short... we spoke to no less than 5 people over the weekend and no one could find the card. We were told that the card could be in the safe or we could look at the hotel video, but only hotel management has access to either. This is the best part, management doesn't work weekends, so we would have to wait till monday to search for the credit card. On monday, we met with that manager and informed her of the situation. She informed us that he had a pressing meeting and would look into it later in the day. (mind you that I have not had access to my Credit card for 3 days now) Later in the day, the manager notifies us that the card was not in the safe. She also looked on the cameras and noticed that I handed the card to the desk clerk and that she didn't give me the card back. Yet, hotel charges piled up all weekend. (we still don't know what the charges were for. There were over $1000 in charges to my credit card at the hotel and they are sticking with the story that no one has the card. Keep in mind that this room was paid for at hotels.com) The manager was understand and was trying to help, but one of the many things that bothered me was she didn't know what I was being charged for. The managers theory... the card is charging itself and she will make sure those charges come off. BTW... they didn't. And the free dinner she gave us for our troubles... you guessed it... was posted to the credit card they still have. Literally 4 employees guaranteed the meal was comped She just blamed it on the computer. The staff at the front desk was the most disappointing. My wife made a commit "I can't believe this was happening" and the desk clerk pointed at my wife and said "I didn't care what you believe!" In the end, if you are looking for a historic hotel this is it. If you are looking for good or decent service, this place is not for you. I have one positive commit: Laurie, a waitress in the restaurant, was lovely. She was the highlight of the stay. I hope this is persived as constructive and helps make the hotel a place. Read less
Image of the Tripadvisor rating Historic is not an excuse

Jul 7, 2019 Roam103057

Our family was really excited to stay here. First impression is the odor! It smells like a cigar bar. Could not even breath we were so congested after 30 minutes in the room. Ceiling is nasty with stains of water and mold. The carpet is terriblr. Read another review where owner said the ceiling collapsed into room 514. Guess which room this… Read more
Our family was really excited to stay here. First impression is the odor! It smells like a cigar bar. Could not even breath we were so congested after 30 minutes in the room. Ceiling is nasty with stains of water and mold. The carpet is terriblr. Read another review where owner said the ceiling collapsed into room 514. Guess which room this lucky family got! The assorted historical photos and various items are nice to look at. I would pass until more renovations are done. Read less
Image of the Tripadvisor rating Better Accommodations at the County Jail

Jul 3, 2019 susanrN9430PT South Carolina

In all honesty, I cannot remember having stayed at a more poorly-run or poorly outfitted hotel than the Historic Plains. Our shabby, mustard-brown room on the 4th floor was windowless excepting a small pane above the swamp cooler, overlooking a grimy air shaft. No working ice machine on our floor. On the first night we had to request an adequate… Read more
In all honesty, I cannot remember having stayed at a more poorly-run or poorly outfitted hotel than the Historic Plains. Our shabby, mustard-brown room on the 4th floor was windowless excepting a small pane above the swamp cooler, overlooking a grimy air shaft. No working ice machine on our floor. On the first night we had to request an adequate number of pillows, towels, toilet paper, etc. and the desk clerk told us there was no housekeeping staff on duty so one of us would have to come down to the office to get them. That first night, we had to run water in both the sink and the tub in order to get the water hot enough for a shower. On the second night, after arriving back at the hotel exhausted from a family funeral, our passcards no longer worked and we couldn't get into our rooms. Next morning, there was NO hot water, no matter how long we ran the taps. I went down to the desk and persuaded the clerk to get off a personal call long enough to explain the situation. She said, "oh yeah, the boiler broke down last night. They're working on it." As if the airline would hold the flight in Denver for us until we had sufficient water to shower. That's when I lost it. I told her the hotel manager should have brought a plumber in during the night to fix the boiler and that the cheap, negligent owner(s) of this pile ought to be hauled into Depot Plaza and horsewhipped before all of his or her paying guests. I said we'd have had better accommodations at the county jail. The clerk smiled, as if she had experience in that department, saying "probably not." The only reason I give two stars to this derelict establishment is because the restaurant staff are all helpful, caring people and the food is all right, while the bartender in the Wigwam Lounge was also very personable and made the last hour of our stay an enjoyable one. If I were you, I'd have a drink in the Wigwam but then check in to a less "historic" hotel down the street. Read less