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Planning your Walt Disney World holiday

Once you’ve booked your Walt Disney World Resort holiday, take it to a whole new level.

With FastPass+ and MagicBands, your magical Disney holiday will be as simple as it is fun! You can reserve some must do experiences before you even leave home and have all-in-one magical access to the Walt Disney World experiences you select.

Whether you’re on the go, or with family and friends, you’ll be able to easily access the magic of Walt Disney World Resort like never before.

Getting started

Disney - Create a Magical Holiday

Online Planning

Once you’ve booked your Walt Disney World holiday, you can use an incredible family of online tools providing recommendations to help personalise your experience – before and during your visit. Be sure to ask how to get started! 

Availability subject to device limitations. Features may vary by device and service provider. Message and data rates may apply. Coverage not available everywhere. If under 18, seek parent’s permission.
 

Make dining reservations in advance

You can choose the restaurants you don't want to miss dining at and make reservations up to 180 days before you arrive, at mydisneyexperience.co.uk

Before you go

FastPass+

Disney FastPass+ Planning

With Disney FastPass+, reserve some must do experiences and more before you even leave home – up to 30 days before you arrive (or 60 days for Disney Resort hotel guests). And the best thing? It’s included with your Theme Park admission.

Valid Theme Park admission and online registration required. Disney FastPass+ attractions and entertainment experiences, the number of selections you can make, and available arrival windows are limited. Disney FastPass+ attractions subject to change.

Once you are there

Disney - Create a Magical Holiday

MagicBands* or Cards

With the simple touch of a MagicBand or card, you’ll have all-in-one magical access to the Walt Disney World experiences you select. Use your MagicBand to enter your Disney Resort Hotel room and Walt Disney World Parks, and access Disney FastPass+ attractions and shows (valid Theme Park admission required). You can even purchase food and merchandise at selected locations with your MagicBand.

Once you're there and beyond

Disney - Create a Magical Holiday

Memory Maker ^^ (worth $199 on the gate) included with 2020 Adult Ultimate Tickets

With Memory Maker, you’ll receive unlimited digital downloads of your Walt Disney World holiday memories, including:

  • All your Disney PhotoPass® photos, including Character Experiences and Magic Shots
  • Photos from select attraction and dining locations
  • Magical extras like Animated Magic Shots and videos from select attractions.

Click here to watch the Memory Maker video »

 

Disney Springs Check-in

Disney Springs Check in

Disney Springs Early Check-in on your last day

Exclusive and free for Virgin Holiday guests, the Virgin Atlantic desk at Disney Springs will check you in and transfer your bags to the airport, allowing you to live the magic for longer and make the most of the Florida sun on your last day.

Find out more under the Check-in Options on our Virgin Atlantic flight information page »

MagicBands are available to guests staying at selected Walt Disney World Resort Hotels. MagicBands are intended for use in the US. Credit card must be presented at Walt Disney World Hotel check-in for purchase with MagicBand. Purchases are charged to your Disney Resort Hotel account. Your privacy is important to us – visit mydisneyexperience.co.uk/privacy for information about our privacy and data collection policies.

^^Memory Maker includes Disney PhotoPass photos and other digital content taken during the Memory Maker window and linked to the Memory Maker guest’s Disney account. If Memory Maker is sold or ordered in combination with a Park ticket, the Memory Maker window for that Memory Maker entitlement will be equal to the usage window of the associated Park ticket and will automatically begin upon the first use of the associated Park ticket. The Memory Maker window will end upon the sooner of either the expiration or depletion of the Park ticket. A MagicBand is required to receive certain attraction photos and other digital content. Photos and other digital content will expire pursuant to the expiration policy at mydisneyphotopass.disney.go.com/help-and-support. Valid Theme Park admission required for certain photo locations. Memory Maker is subject to Memory Maker terms at mydisneyphotopass. disney.go.com/memory-maker-terms and, if applicable, Family & Friends terms athttps://disneyworld.disney.go.com/en_GB/ park-experience-terms-conditions. Disney is not responsible for missing, lost or damaged photos or other digital content.  Book by 31 Dec 2020 for arrivals through to 31 Dec 2020.

©Disney      
©Disney/Pixar  
©Disney © & ™ Lucasfilm Ltd

 

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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