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Virgin Atlantic Flight Information

Virgin Atlantic

Virgin Atlantic is one of the world's most famous airlines by offering you all those little on-board extras that make such a difference. Virgin Atlantic's innovative approach has won shelf-loads of awards.

Whatever class you fly in with Virgin Atlantic, you'll always experience that little bit extra - a quality that sets Virgin Atlantic apart

Direct Flights

Economy Classic seating

Book with Virgin Holidays and we'll fly you direct to India, China, Japan, the USA, the Caribbean, Africa, Hong Kong and the Middle East with Virgin Atlantic.

Superb in-flight service

In-flight service

There are so many reasons to choose Virgin Atlantic - Flying Economy you can enjoy:

  • Comfortable seat, with up to 31" of seat pitch
  • Your personal seatback screen with hours of award winning entertainment, including blockbuster movies, top comedies, dramas and kids' entertainment, plus the exclusive Virgin travel guide
  • On many flights each seat also comes with its own video games console and up to 35 games
  • FREE Amenity Kit in our Upper Class cabin containing all the essentials - so you can relax in your seat and make yourself comfortable
  • FREE drinks throughout the flight
  • FREE movie treat on selected flights
  • Three delicious meal choices, including vegetarian option
  • Skycots
  • Baggage allowance of one piece per person, weighing up to 23kgs.

Please note, baggage allowance on other airlines/internal flights may differ and charges may apply for checked in baggage.

Keeping your kids entertained

Economy Delight

Virgin Atlantic aims to ensure your kids enjoy the flight as much as you do. They will enjoy:

  • A special backpack (when flying from the UK) - with book, exclusive Virgin Atlantic children's eye mask & socks, and a colouring pencil
  • Kids' meals - things they will like. Don't forget to preorder your kids' meal(s) when you make your booking
  • Kids' programmes - movies, cartoons and their favourite programmes.

NB. Virgin Holidays reserves the right to change airlines or aircraft type at any time. Such changes will not be regarded as a material change of the components of the holiday. Any changes in flight details will be notified to you.

In-flight entertainment does not form part of your holiday. Virgin Atlantic aim to rectify any technical faults during the aircraft turnaround, however, neither Virgin Holidays, nor Virgin Atlantic will be held responsible for any lack of availability due to technical faults or difficulties or aircraft changes.

Flight supplements may apply - these will be advised at time of booking.

Treat yourself to some Retail Therapy

Retail Therapy

Virgin Atlantic's fantastic inflight shopping service offers you the chance to preorder before your flight and then have your goods delivered to you in your seat!

Call 0344 579 0055 or visit the site to find out more (at least 96 hours before departure).

Birthday, Anniversary, Surprise?

Champagne Service

Something to celebrate? Virgin Atlantic's personalised celebration service allows you to pick a gift that's just right, whether it’s a bottle of champagne or chocolates. Just call Virgin Atlantic's pre-order team on 0344 579 0055 (at least 96 hours before departure).

Sort out your seat in advance

Upper Class

If you're flying with Virgin Atlantic then head to their site to log onto 'Manage your booking' and you can request seats here. For travel with any other airline, please contact them directly.

Check-in Options

Virgin Atlantic check in

Online Check In*

Go to virginatlantic.com/checkin to check in any time between 24 and 2 hours prior to departure and choose the seat you like. You can also print your boarding pass from home (available on selected routes only) and purchase any additional items of baggage above your complimentary allowance, saving time and money.

Kiosk Check In

Fantastic self service kiosks are available at Heathrow and Manchester airports, which allow you to check in up to one hour before your flight is due to depart.

Disney Springs Check In

For now, our Disney Springs Check in is temporarily closed and will return in early 2021. In the meantime, you can check in online before you fly home and our teams at the airport will be glad to help you with your bags.”

 

Please note: Bulkhead seats are reserved for those requiring a Skycot for infants under 12 months. To reserve a bulkhead seat, please call Virgin Atlantic on 0844 209 8333 (Mon-Fri 9.00am-5.30pm). For full information on Online Check In and Virgin Atlantic's seating policy, please go towww.virginatlantic.com

* Online Check In is available when travelling to all Virgin Atlantic destinations. If travelling to or from the US, passport details and permanent resident card details (if you are a US citizen holding a permanent resident card) will be required. Non US citizens also need to provide address details of their first night stay in the US to complete the check in process. This service is available to all Virgin Atlantic passengers except young persons travelling alone; some customers required by Virgin Atlantic to see a member of staff before checking in; some customers booked as part of a group or corporate group; customer checking in firearms; customers who are already checked in.

Relax in the clubhouse before you fly

LGW Clubhouse

The Virgin Atlantic Clubhouse is an oasis of calm in a sea of noise and bustle. You can be pampered with a massage, manicure or a haircut, be served drinks and be tempted with a delicious menu. You can also use our full business facilities or simply find a quiet space to read the paper.

Now pre bookable from £65 per person (min age 12 years), if you are flying with Virgin Atlantic.

Virgin Atlantic Upgrades

Virgin Atlantic Upgrades

Virgin Atlantic is famous for creating memorable journeys, by providing award-winning, excellent value products and friendly service in every class.

Whatever class you fly in with Virgin Atlantic, you'll always experience that little bit extra - a quality that sets Virgin Atlantic apart. 

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking, and you are due to travel before 06 October 2020, please log in to Manage my booking to call or message us. 

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Log in to Manage my booking to request a call back to amend your holiday. Please bear in mind we’ll work through requests in departure date order so may take longer than usual for us to get back to you

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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