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Virgin Atlantic Flight Information

Virgin Atlantic

Virgin Atlantic is one of the world's most famous airlines by offering you all those little on-board extras that make such a difference. Virgin Atlantic's innovative approach has won shelf-loads of awards.

Whatever class you fly in with Virgin Atlantic, you'll always experience that little bit extra - a quality that sets Virgin Atlantic apart

Direct Flights

Economy Classic seating

Book with Virgin Holidays and we'll fly you direct to India, China, Japan, the USA, the Caribbean, Africa, Hong Kong and the Middle East with Virgin Atlantic.

Superb in-flight service

In-flight service

There are so many reasons to choose Virgin Atlantic - Flying Economy you can enjoy:

  • Comfortable seat, with up to 31" of seat pitch
  • Your personal seatback screen with hours of award winning entertainment, including blockbuster movies, top comedies, dramas and kids' entertainment, plus the exclusive Virgin travel guide
  • On many flights each seat also comes with its own video games console and up to 35 games
  • FREE Amenity Kit in our Upper Class cabin containing all the essentials - so you can relax in your seat and make yourself comfortable
  • FREE drinks throughout the flight
  • FREE movie treat on selected flights
  • Three delicious meal choices, including vegetarian option
  • Skycots
  • Baggage allowance of one piece per person, weighing up to 23kgs.

Please note, baggage allowance on other airlines/internal flights may differ and charges may apply for checked in baggage.

Keeping your kids entertained

Economy Delight

Virgin Atlantic aims to ensure your kids enjoy the flight as much as you do. They will enjoy:

  • A special backpack (when flying from the UK) - with book, exclusive Virgin Atlantic children's eye mask & socks, and a colouring pencil
  • Kids' meals - things they will like. Don't forget to preorder your kids' meal(s) when you make your booking
  • Kids' programmes - movies, cartoons and their favourite programmes.

NB. Virgin Holidays reserves the right to change airlines or aircraft type at any time. Such changes will not be regarded as a material change of the components of the holiday. Any changes in flight details will be notified to you.

In-flight entertainment does not form part of your holiday. Virgin Atlantic aim to rectify any technical faults during the aircraft turnaround, however, neither Virgin Holidays, nor Virgin Atlantic will be held responsible for any lack of availability due to technical faults or difficulties or aircraft changes.

Flight supplements may apply - these will be advised at time of booking.

Treat yourself to some Retail Therapy

Retail Therapy

Virgin Atlantic's fantastic inflight shopping service offers you the chance to preorder before your flight and then have your goods delivered to you in your seat!

Call 0344 579 0055 or visit the site to find out more (at least 96 hours before departure).

Birthday, Anniversary, Surprise?

Champagne Service

Something to celebrate? Virgin Atlantic's personalised celebration service allows you to pick a gift that's just right, whether it’s a bottle of champagne or chocolates. Just call Virgin Atlantic's pre-order team on 0344 579 0055 (at least 96 hours before departure).

Sort out your seat in advance

Upper Class

If you're flying with Virgin Atlantic then head to their site to log onto 'Manage your booking' and you can request seats here. For travel with any other airline, please contact them directly.

Check-in Options

Virgin Atlantic check in

Online Check In*

Go to virginatlantic.com/checkin to check in any time between 24 and 2 hours prior to departure and choose the seat you like. You can also print your boarding pass from home (available on selected routes only) and purchase any additional items of baggage above your complimentary allowance, saving time and money.

Twilight Check in

Avoid the peak hours at check in by checking in the night before your flight at Virgin Atlantic's check in desks at London Gatwick's North Terminal. This service is available between 1700hrs and 2100hrs

Kiosk Check In

Fantastic self service kiosks are available at Heathrow, Gatwick and Manchester airports, which allow you to check in up to one hour before your flight is due to depart.

Disney Springs Check In

Take the stress out of checking in for your return flight from Orlando with Virgin Atlantic's Disney Springs Check In.

We are delighted to be able to offer this service Exclusively Free to Virgin Holidays guests, as part of your Orlando holiday. It allows you to make the most of your last day in Orlando, giving you time to shop for those last-minute presents, or soak up some more Florida sunshine!

To use this service just follow these simple steps:

  • On your morning of departure, proceed to the Disney Springs Check In site, located at the Westside area of Disney Springs in the valet area for Cirque du Soleil® - the desk opens from 8.15am-1.00pm.
  • All members of your party must be present and you must bring your passports, tickets and all luggage to be checked in.
  • Virgin Atlantic will check you in, give you your boarding cards and take your bags in a secure van to the airport.
  • All you have to do then is enjoy the rest of your last day, whether it's exploring Disney Springs itself or spending time at one of the parks or malls and ensure you are at the airport at least 60 min prior to departure.

(Please note: service subject to change.)

Please note: Bulkhead seats are reserved for those requiring a Skycot for infants under 12 months. To reserve a bulkhead seat, please call Virgin Atlantic on 0844 209 8333 (Mon-Fri 9.00am-5.30pm). For full information on Online Check In and Virgin Atlantic's seating policy, please go towww.virginatlantic.com

* Online Check In is available when travelling to all Virgin Atlantic destinations. If travelling to or from the US, passport details and permanent resident card details (if you are a US citizen holding a permanent resident card) will be required. Non US citizens also need to provide address details of their first night stay in the US to complete the check in process. This service is available to all Virgin Atlantic passengers except young persons travelling alone; some customers required by Virgin Atlantic to see a member of staff before checking in; some customers booked as part of a group or corporate group; customer checking in firearms; customers who are already checked in.

Relax in the clubhouse before you fly

LGW Clubhouse

The Virgin Atlantic Clubhouse at Gatwick is an oasis of calm in a sea of noise and bustle. You can be pampered with a massage, manicure or a haircut, be served drinks and be tempted with a delicious menu. You can also use our full business facilities or simply find a quiet space to read the paper.

Now pre bookable from £65 per person for Gatwick (min age 12 years), if you are flying with Virgin Atlantic.

Virgin Atlantic Upgrades

Virgin Atlantic Upgrades

Virgin Atlantic is famous for creating memorable journeys, by providing award-winning, excellent value products and friendly service in every class.

Whatever class you fly in with Virgin Atlantic, you'll always experience that little bit extra - a quality that sets Virgin Atlantic apart. 

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

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How can we help?

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.