How does a holiday in Grenada sound? Well, we’ve got just the ticket for you — a Golden Ticket to be precise.
We’ve concealed a Golden Ticket inside a square of Grenadian chocolate at one of our standalone Virgin Holidays stores (we’ve got the locations below for you). This ticket is your chance to experience return Economy flights with Virgin Atlantic Airways, 7 nights at Spice Island Beach Resort - a Virgin Holidays Platinum Hotel - on an All Inclusive board basis plus transfers.
All you have to do is find it…
Bluewater, Dartford
Braehead, Glasgow
Bristol
Cardiff
Kensington, London
Lakeside, Thurrock
Leeds
Meadow Hall, Sheffield
Merry Hill, West Midlands
Metrocentre, Newcastle
Metro Centre, Gateshead
Trafford Centre Manchester
Milton Keynes
Email socialmedia@virginholidays.com stating you’ve found our golden ticket, which store you were in and the unique code printed on your ticket and we’ll be in touch to arrange your incredible holiday to the spice island of Grenada!
Small and unspoiled, Grenada thrills the senses at every turn. From narrow streets and inviting cafés in the capital of St George’s, to rainforest treks, tumbling waterfalls, and the melange of scents and aromas that lace the island’s Trade Winds. This island’s charm is sure to bewitch every bit of you and will make sure your holiday is more than just endless sun and paradise beaches.
Perfectly positioned on Grand Anse, Grenada's most beautiful beach. This luxurious hotel, owned and run by Sir Royston Hopkin and his family, offers superb, spacious accommodation, a welcoming atmosphere, top-class cuisine, spa facilities and excellent service. The white, gently sloping sands of Grand Anse Beach are perfect for romantic walks, water sports or simply soaking up the sun; or perhaps you'd like to indulge in a treatment at the hotel's own spa. This hotel is a firm favourite with our customers who consistently give it a very high score for guest satisfaction
While Grenada is lovingly (and rightly) known as the ‘spice isle’, this corner of the Caribbean has a plentiful heritage when it comes to chocolate too. Belmont Estate has been in continuous production of mouthwatering chocolate for over 300 years. You can check out this bean-to-bar experience at the Grenada Chocolate Company Tour, and indulge a little at the delicious onsite restaurant.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. 
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected. 
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.​
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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