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Grenada Golden Ticket Terms and Conditions

Summary Terms and Conditions:

GB, 18+ only. 05/06/19–19/06/19. Pick up a free single chocolate square from a participating Vroom store and if you find the golden ticket, you win a pair of return economy Virgin Atlantic flights to Grenada, 7 nights’ all-inclusive accommodation at the Spice Island Beach Resort and return transfers from the airport to the hotel.


Full Terms and Conditions


  1. This Promotion is only open to legal residents of Great Britain (England, Scotland and Wales) aged 18 or over, excluding employees of Virgin Holidays, Virgin Atlantic or anyone professionally associated with this Promotion. The Promoter reserves the right to verify the eligibility of entrants.


  1. No purchase necessary.


  1. Promotion Period: Enter between 00.01 BST on the 5th June 2019 and 23.59 BST on the 19th June 2019 inclusive.


  1. To Enter: Visit a Participating Vroom store (see clause 5 for a full list of participating stores) during the Promotion Period and pick up a free single chocolate square. If you find the golden ticket, and follow the instructions on the ticket, you will win a Prize.


  1. Participating Vroom stores:


    1. Vroom Bluewater - Unit U71, Upper Thames Walk, Bluewater Shopping Centre, Greenhithe, Dartford, Kent, DA9 9ST.
    2. Vroom Braehead - Unit 155, Braehead Shopping Centre, Glasgow G51 4BS.
    3. Vroom Bristol - Unit UR155, The Mall, East Bristol, BS34 5DG.
    4. Vroom Cardiff - 23 Cathedral Walk, St David’s Dewi Sant, Cardiff CF10 2DS.
    5. Vroom Kensington – 202A Kensington High Street, London, W8 7RG.
    6. Vroom Lakeside - No. 269, intu Lakeside, Lakeside Shopping Centre, West Thurrock, Essex, RM20 2ZP.
    7. Vroom Leeds - Leeds Trinity Ground Floor, Leeds, LS1 5AT.
    8. Vroom Meadowhall - Meadowhall Centre, Unit 36, 12D The Arcade, Sheffield, S9 1EP.
    9. Vroom Merryhill - Unit 59a, Upper Level, Merry Hill Shopping Centre, Brierley Hill, West Midlands, DY5 1QX.
    10. Vroom Metro Centre - Metro Centre, Unit 1.03, Upper Red Mall, Gateshead, Tyne & Wear, NE11 9YG.
    11. Vroom Norwich - 152 (Unit LG30) St. Stephens Arcade, Chapelfield Norwich, Norfol NR2 1SB.
    12. Vroom Trafford - Unit 7, intu Trafford Centre, Stretford, Manchester, M17 8AA.
    13. Vroom Milton Keynes - Unit 122 42 Midsummer Arcade Centre, Central Milton Keynes, Buckinghamshire, MK9 3ES.


  1. Multiple entries are permitted per person during the Promotion Period.


  1. The Prize: One winner who finds the golden ticket will win a pair of return economy Virgin Atlantic flights to Grenada, seven nights’ accommodation at Spice Island Beach Resort (based on shared occupancy in a twin/double room, subject to availability) with breakfast, lunch, afternoon tea, dinner, mini-bar, beverages and wine by the glass, and return transfers from the airport in Grenada to the hotel.


  1. Further Prize Details and Conditions:
    1. The trip (including the return flight) must be taken by 15th December 2019.
    2. The winner and their guest must present their full names, dates of birth, proof of valid visa (if required), mobile telephone numbers and email addresses to the Virgin Holidays Team at All details are subject to verification. Any winner or guest that is unable to provide this information will be unable to receive their Prize. In the event that a winner or guest cannot provide this information, the Promoter reserves the right to disqualify the winner and award the Prize to a reserve winner selected in the same manner.
    3. The information requested above will only be used by Virgin Holidays for the purposes of arranging travel, administering the Promotion, liaising with the participant and otherwise in accordance with these Terms and Conditions.
    4. The flight tickets are only valid on Virgin Atlantic flights and not on partner or codeshare flights.
    5. All applicable taxes, fees, charges and surcharges relating to the flight tickets shall be paid by Virgin Holidays.
    6. The winner and their guest must abide by and are subject to Virgin Holiday’s Booking Terms and Conditions, which are available via
    7. No Virgin Atlantic Flying Club miles or tier points will be awarded. Flying Club miles cannot be redeemed to upgrade the flight tickets.
    8. The winner and their guest will be solely responsible for all other arrangements, costs and expenses including but not limited to transport to and from the departure and arrival airports, accommodation, car parking charges, car hire, lounge access, meals and refreshments (other than those made available inflight on a complimentary basis), excess baggage, visas, passports, excursions, attractions, travel insurance, medical insurance.
    9. The redemption of this Prize is dependent on availability from Virgin Atlantic and is subject to black-out dates which may include, but are not limited to, school holidays and public holiday periods.
    10. The Prize may not be used in conjunction with any other promotion or promotional fare mounted by Virgin Atlantic or any third party.


  1. Winner Selection: One winner who finds the only golden ticket in their single chocolate square during the Promotion Period and follows the instructions on the ticket will win the Prize.


  1. How to claim: If you find the golden ticket in your chocolate square, you should send an email quoting the unique code found on the golden ticket to by 31st July 2019 to claim the Prize. Please keep the golden ticket as this will be required to validate your claim.


  1. The winner will be contacted within 28 days of acceptance of the Prize to arrange their Prize.


  1. The winner agrees to allow the Promoter to use their surname and county of residence to announce the winner of this Promotion. The Promoter reserves the right to publish the surname and county of residence of the winner. The winner may object to their surname and county of residence being published or request for the amount of information being published to be reduced. The winner further agrees to participate in any reasonable publicity required by the Promoter.


  1. The Prize is not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation. If for any reason the Prize is not available, the Promoter reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.


  1. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.


  1. The Promoter may refuse to award a Prize, or seek its recovery, in the event of an entrant's fraud, dishonesty or non-entitlement under these Terms and Conditions.


  1. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion, except for any liability which cannot be excluded by law.


  1. All entries must be made directly by the person entering the Promotion. Bulk entries from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries and entries which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted.


  1. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.


  1. Subject to the consent of the winner, the surname and county of the winner will be available by visiting for a minimum of 8 weeks following the close of the Promotion.


  1.  The Promoter will only use the personal details supplied for the running of the Promotion and for no other purpose, unless we have your explicit consent. Your personal details will at all times be kept confidential and in accordance with Virgin Holiday’s Privacy Policy available at:


  1. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions.


  1. By entering this Promotion, entrants agree to be bound by these Terms and Conditions.


  1. These Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Promoter: Virgin Holidays, The VHQ, Fleming Way, Crawley, RH10 9DF, 1873815.


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