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On the way

Flights

The flights we use for our holidays are based on specially negotiated airfares, which enable us to offer our holidays at such beneficial prices. However, to take advantage of these airfares, the flights used may not necessarily take the most direct route. Some flights will require a change of aircraft en route. On direct flights there is no need to change aircraft during the journey. However, stops may be made en route for refueling or to let passengers on and/or off. All flight times and routings quoted are subject to change without notice.

Flights referred to on this website are planned to be operated by the airlines referred to, but Virgin Holidays reserves the right to change airlines or aircraft type at any time. Such changes will not be regarded as a material change of the components of the holiday. Any changes in flight details will be notified to you or your travel agent. Inflight entertainment does not form part of your holiday. Virgin Atlantic aims to rectify any technical faults during the aircraft turnaround, however, neither Virgin Holidays nor Virgin Atlantic will be held responsible for any lack of availability due to technical faults or difficulties or aircraft changes.

Flight tickets and holiday documentation

After we have received payment of the balance, approximately 14 days before departure, your flight tickets and holiday documentation will be sent to you or your travel agent.

Delayed departure

Our Holidays are based on returned scheduled flights. It is the airline's responsibility to assist all passengers in the event of a delay or re-scheduling. However Virgin Holidays staff will be on hand to provide assistance and information whenever possible. With any prolonged delay, the airline will provide meals and accommodation where necessary.

Important note about travel dates

Florida

March is Spring Break time, when thousands of American college students descend on Florida for a little fun in the sun and many resorts can get very busy at this time.

The first week of June is unofficially designated Pride Week at the Walt Disney World Resort, with an extended programme of events taking place at theme parks and entertainment venues across Orlando.

All the theme parks get very busy around the main US holiday seasons of Thanksgiving and Christmas. Please be aware that some special events, for example Mickey's Very Merry Christmas Party at the Magic Kingdom Park, are ticketed separately and require booking in advance.

Muslim countries

You may find that there are restrictions on alcohol consumption, restaurant facilities and entertainment during the month of Ramadan, which is usually between July-August.

New England

Autumn (Fall) in New England is also referred to by locals as 'fall foliage' or 'leaf peeping' time. If you are planning to take your tour or holiday in September/ October, then please book early, as hotel rooms are in heavy demand.

In the Winter Maine, New Hampshire and Vermont become a winter wonderland - see our Ski Holidays page. Summer attractions close for the winter and so do some restaurants. In some areas they even believe the winter starts in September! Boston is as lively in winter as any big city but some of the more 'outdoor' attractions close - also in Plymouth and Cape Cod, but those special 'Inns' are just as welcoming in January as they are in July.

Baby food

You're not permitted to take fresh milk or jars of baby food into the US and US Customs will confiscate it! You can take a small amount of baby food in your hand luggage, for consumption on the flight only. Powder formula is allowed.

Security

What extra measures do Virgin Atlantic taking to ensure safety on board the aircraft? The door to the Flight Deck is kept locked at all times and access is vigorously controlled. Sadly visits to the Flight Deck are no longer permitted, but we're sure you understand why. 

You may be asked to provide information, such as passport number, etc. for the carrier airline(s) at any time between booking and boarding the aircraft, which will only be used for security purposes and not disclosed to third parties not related to your travel arrangements.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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