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On the way

Flights

The flights we use for our holidays are based on specially negotiated airfares, which enable us to offer our holidays at such beneficial prices. However, to take advantage of these airfares, the flights used may not necessarily take the most direct route. Some flights will require a change of aircraft en route. On direct flights there is no need to change aircraft during the journey. However, stops may be made en route for refueling or to let passengers on and/or off. All flight times and routings quoted are subject to change without notice.

Flights referred to on this website are planned to be operated by the airlines referred to, but Virgin Holidays reserves the right to change airlines or aircraft type at any time. Such changes will not be regarded as a material change of the components of the holiday. Any changes in flight details will be notified to you or your travel agent. Inflight entertainment does not form part of your holiday. Virgin Atlantic aims to rectify any technical faults during the aircraft turnaround, however, neither Virgin Holidays nor Virgin Atlantic will be held responsible for any lack of availability due to technical faults or difficulties or aircraft changes.

Flight tickets and holiday documentation

After we have received payment of the balance, approximately 14 days before departure, your flight tickets and holiday documentation will be sent to you or your travel agent.

Delayed departure

Our Holidays are based on returned scheduled flights. It is the airline's responsibility to assist all passengers in the event of a delay or re-scheduling. However Virgin Holidays staff will be on hand to provide assistance and information whenever possible. With any prolonged delay, the airline will provide meals and accommodation where necessary.

Important note about travel dates

Florida

March is Spring Break time, when thousands of American college students descend on Florida for a little fun in the sun and many resorts can get very busy at this time.

The first week of June is unofficially designated Pride Week at the Walt Disney World Resort, with an extended programme of events taking place at theme parks and entertainment venues across Orlando.

All the theme parks get very busy around the main US holiday seasons of Thanksgiving and Christmas. Please be aware that some special events, for example Mickey's Very Merry Christmas Party at the Magic Kingdom Park, are ticketed separately and require booking in advance.

Muslim countries

You may find that there are restrictions on alcohol consumption, restaurant facilities and entertainment during the month of Ramadan, which is usually between July-August.

New England

Autumn (Fall) in New England is also referred to by locals as 'fall foliage' or 'leaf peeping' time. If you are planning to take your tour or holiday in September/ October, then please book early, as hotel rooms are in heavy demand.

In the Winter Maine, New Hampshire and Vermont become a winter wonderland - see our Ski Holidays page. Summer attractions close for the winter and so do some restaurants. In some areas they even believe the winter starts in September! Boston is as lively in winter as any big city but some of the more 'outdoor' attractions close - also in Plymouth and Cape Cod, but those special 'Inns' are just as welcoming in January as they are in July.

Baby food

You're not permitted to take fresh milk or jars of baby food into the US and US Customs will confiscate it! You can take a small amount of baby food in your hand luggage, for consumption on the flight only. Powder formula is allowed.

Security

What extra measures do Virgin Atlantic taking to ensure safety on board the aircraft? The door to the Flight Deck is kept locked at all times and access is vigorously controlled. Sadly visits to the Flight Deck are no longer permitted, but we're sure you understand why. 

You may be asked to provide information, such as passport number, etc. for the carrier airline(s) at any time between booking and boarding the aircraft, which will only be used for security purposes and not disclosed to third parties not related to your travel arrangements.

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I'm currently on holiday

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

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Where would you like to go?

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How can we help?

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.