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Pay for your holiday by Direct Debit

We’ve always got you and your dream holiday in mind. By setting up a Direct Debit, you can spread out the cost of your holiday over the months up until your final balance is due. You can sit back and relax knowing that trip you’ve always dreamed of is all yours.

Florida holidays

Payment plan for families

Representative example:

 Family holiday to Florida, travelling in 22 months  
 Total holiday cost  £3802 
 Deposit amount payable at time of booking (per person)  £175 
 20 monthly payments collected by Direct Debit (per booking)  £156
Barbados holidays

Payment plan for couples

Representative example:

 Couples holiday to Barbados, travelling in 20 months  
 Total holiday cost  £2330 
 Deposit amount payable at time of booking (per person)   £175
 17 monthly payments collected by Direct Debit (per booking)  £118


Setting up your Direct Debit

While booking your holiday

Simply select the direct debit option at checkout when booking your holiday online. Our holiday experts are also on hand to help you in one of our stores or over the phone.

Your holiday is confirmed with payment of the deposit by debit or credit card. Your Direct Debit can then be set up to pay off the rest of your holiday, spread out over the months leading up to your final balance due date.

After you've booked

Just give us a call or visit us in store to set up Direct Debit. Tell us your booking reference and we’ll do the rest.

You can check your payments and remaining balance any time by visiting Manage My Booking.

Manage your booking

Direct Debit FAQs

Please read through our most Frequently Asked Questions with reference to making Direct Debit payments.

Can I pay from my building society account?
Yes, you can use either a bank or building society account.

What are the payment dates?
Payments are collected on the 1st of each month, or the following working day if this falls on a bank holiday.

How much do I have to pay?
You decide, as long as the amount is above £25 and full balance is paid at least 12 weeks before you travel.

Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and check your bank account regularly. Alternatively, you can log onto Manage My Booking to view all the payments made on your booking so far.

Do I have to pay the whole of my balance by Direct Debit?
No. Any outstanding balance must be paid to us by another method at least 12 weeks before you travel.

How can I pay any remaining balance?
Payments can also be made by bank transfer, credit card or debit card.

What restrictions are there?
There aren't really any! Just set up your Direct Debit at least one week before you want the first payment to be taken.

What happens if the cost of the holiday is reduced and my Direct Debit pays you too much?
Please email and they will arrange a refund.

What if I cancel the booking?
Please email and they will arrange a refund.

What happens if the cost of my holiday is increased?
You can either amend your Direct Debit plan by emailing or pay the additional amount by credit or debit card.

What if I want to cancel my Direct Debit instruction?
Let us know as soon as possible by emailing and we will cancel any future transactions.

What happens if one of my Direct Debit payments fails?
Our accounts department will contact you to discuss the situation.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 May 2020 also have the flexibility to amend free of charge up to 31 December 2021.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are currently contacting all customers whose holidays have been affected to discuss their options. This means we’re only able to accept calls and messages from those due to travel in the next 72 hours. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk

If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 72 hours, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go

Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding

We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon

We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

Need help?

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Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

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