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Pay for your holiday by Direct Debit

We’ve always got you and your dream holiday in mind. By setting up a Direct Debit, you can spread out the cost of your holiday over the months up until your final balance is due. You can sit back and relax knowing that trip you’ve always dreamed of is all yours.

Florida holidays

Payment plan for families

Representative example:

 Family holiday to Florida, travelling in 22 months  
 Total holiday cost  £3802 
 Deposit amount payable at time of booking (per person)  £175 
 20 monthly payments collected by Direct Debit (per booking)  £156
Barbados holidays

Payment plan for couples

Representative example:

 Couples holiday to Barbados, travelling in 20 months  
 Total holiday cost  £2330 
 Deposit amount payable at time of booking (per person)   £175
 17 monthly payments collected by Direct Debit (per booking)  £118

 

Setting up your Direct Debit

While booking your holiday

Simply select the direct debit option at checkout when booking your holiday online. Our holiday experts are also on hand to help you in one of our stores or over the phone.

Your holiday is confirmed with payment of the deposit by debit or credit card. Your Direct Debit can then be set up to pay off the rest of your holiday, spread out over the months leading up to your final balance due date.

After you've booked

Just give us a call or visit us in store to set up Direct Debit. Tell us your booking reference and we’ll do the rest.

You can check your payments and remaining balance any time by visiting Manage My Booking.

Manage your booking

Direct Debit FAQs

Please read through our most Frequently Asked Questions with reference to making Direct Debit payments.

Can I pay from my building society account?
Yes, you can use either a bank or building society account.

What are the payment dates?
Payments are collected on the 1st of each month, or the following working day if this falls on a bank holiday.

How much do I have to pay?
You decide, as long as the amount is above £25 and full balance is paid at least 12 weeks before you travel.

Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and check your bank account regularly. Alternatively, you can log onto Manage My Booking to view all the payments made on your booking so far.

Do I have to pay the whole of my balance by Direct Debit?
No. Any outstanding balance must be paid to us by another method at least 12 weeks before you travel.

How can I pay any remaining balance?
Payments can also be made by bank transfer, credit card or debit card.

What restrictions are there?
There aren't really any! Just set up your Direct Debit at least one week before you want the first payment to be taken.

What happens if the cost of the holiday is reduced and my Direct Debit pays you too much?
Please email accounts@virginholidays.com and they will arrange a refund.

What if I cancel the booking?
Please email accounts@virginholidays.com and they will arrange a refund.

What happens if the cost of my holiday is increased?
You can either amend your Direct Debit plan by emailing accounts@virginholidays.com or pay the additional amount by credit or debit card.

What if I want to cancel my Direct Debit instruction?
Let us know as soon as possible by emailing accounts@virginholidays.com and we will cancel any future transactions.

What happens if one of my Direct Debit payments fails?
Our accounts department will contact you to discuss the situation.

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I'm currently on holiday

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

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How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.