Atelier Playa Mujeres

Cancun, Mexico

The hotel

All Inclusive. All-suite. All adults. This is the all-time luxury escape in Mexico. Seamlessly sweeping into the sands of Playa Mujeres, and the curacao-blue waters which wash it, this sparkling new hotel has upped the all-inclusive ante with its ATELIER Artist Service®, including extras like a pillow menu, daily restocked bar, pool concierge, and 24-hour room service. Showcasing the region’s art, culture, and natural beauty, it’s also been designed to provide the ultimate in indulgences, with semi-sunken sun loungers, four-poster daybeds, and a mix of Mexican and global gourmet menus in its complimentary dining venues (plus the exquisite creations of celebrity chef Edgar Nunez at María Dolores® if you fancy treating yourself).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located within the exclusive Playa Mujeres complex. Transfer time from Cancun Airport: 30 minutes.

Hotel information

431 suites, dressed with avant-garde style furniture and Total-Rest Beds®. All with air-conditioning, smart TV, stocked mini-bar with water, sodas, beer and juice (refilled daily) digital alarm clock and USB ports, safe, 1 king-size bed, or 2 queen-size beds, sleeping maximum 3 adults. Every suite has a large bath, double sinks, a rain style shower and bathrobes. Junior Suites enjoy views of the ocean or golf course. 

All Inclusive of: all meals at 7 different restaurants, Coffee corner, and all beverages, including top shelf brands, at 6 bars. Mini-bar with water, soft drinks, beers and juice, restocked daily. Complimentary WiFi. Non-motorised sports. Pool concierge. Use of the state-of-the-art gym. Art & Experience program which includes art tasting, the art of mixology, Caribbean rhythms and more. 24-hour room service.

Junior Suites Ocean View look out to the sea from a private balcony, have a generous working space and fine dining facilities.

Junior Suites Swim Out are spacious rooms that offer direct pool access to a semi-private swimming lane lane from a terrace. 

Rooftop Suites are also available, with a private rooftop terrace which features a plunge pool, shower, half bath and a pergola bed.

8 restaurants; Mercado 19 (Mexican buffet restaurant). El Suspiro (International buffet during breakfast. Seafood à la carte during the afternoon). Takeshi (Asian cuisine). Cilento (Italian cuisine). Los Abrazos (South American grill). Alba (healthy bar). El Trompo (snacks). María Dolores* (exclusive dining with celebrity chef Edgar Nunez; innovative Mexican cuisine). 7 bars including El Suspiro swim up bar, Don Fernando lobby bar, La Oficina, El Cielo sky bar and Bar de la Calle. Coffee shop. 24-room service.

Activity programme, happenings and events during the day and night.

1,360 sqm infinity pool. Spa*. Gym. Complimentary non-motorised water sports including including kayaks, snorkeling, stand-up paddle boards and beach tennis. Tennis and paddle ball courts. Motorised water sports*. Discounted green fees at 18-hole golf course designed by Greg Norman*. Art walk. Art & Design gallery*.

Complimentary WiFi in all rooms and common areas throughout the resort. Valet parking. Car rental*. Atelier-Estudio App that allows guests to check in remotely, pick their suite location, act as a digital key, E-chat with concierge and more

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (568)
  • Very good (83)
  • Average (44)
  • Poor (20)
  • Terrible (28)
Image of the Tripadvisor rating Disappointed is an understatement

Sep 21, 2020 sophiev564 Miami, Florida

We booked 4 inspira ocean view swim out suites about 2 months ago through Capital One travel. Some of us landed on Thursday at another hotel so we could have the entire Friday to settle into our room and the resort. 9am Friday, I called to confirm that we can check in early a benefit of being an Inspira guest... we were told not only do we not… Read more
We booked 4 inspira ocean view swim out suites about 2 months ago through Capital One travel. Some of us landed on Thursday at another hotel so we could have the entire Friday to settle into our room and the resort. 9am Friday, I called to confirm that we can check in early a benefit of being an Inspira guest... we were told not only do we not have Inspira benefits but we also do not have the ocean view swimouts we booked. We arrived to the hotel around 11am and showed our confirmation to Marcus which clearly stated the exact room we booked. Marcus was kind, gave us bands and told us to go have breakfast while he tried to figure it out with his supervisor and the travel company. While at breakfast Capital One confirms that all was fixed. We are now relieved, the rest of our group arrives and we are expecting to experience the proper Inspira check in. Well imagine our surprise when we find Nahum, the supervisor, in the lobby ready to tell us that everything was fixed and then "someone" called and told him our reservations with the Inspira Oceanview swimouts were canceled and rebooked for 4 regular ocean view rooms(no inspira and no swimout pool). Which makes no sense. For half a day we went back and forth with Capital One and the hotel. Nahum never made any efforts to actually resolve the situation but took a sarcastic approach to tell us " we are happy to help you settle into the rooms your booked for in our system... we have nothing to do with what your confirmation says." He also let us know MULTIPLE times that there were NO Inspira swim up rooms available and so it was impossible for him to give us one even if he could. Finally, the manager, Nathalie,was called and after seeing our capital one confirmation allowed us to go to the inspira area while she figured it all out. Magically, after half a day 3 inspira ocean view swim up rooms became available. One of the couples had to settle for a lesser room on the other side of the hotel just so we could start our vacation. During all this we asked a couple of times to make reservations at restaurants, specifically Maria Dolores since we were a large group and we were told it was not necessary. Come to find out Maria Dolores does take reservations and was booked so we could not go at all during our stay. Between Nathalie and Angie (another manager), they offered us 20% off our spa service as “compensation” for everything. We spent well over $1500 collectively on massages in 3 days but, it is a terrible feeling to find out on our last day that the 20% deal was a promotion going on in the entire resort and any one could get it. To put the icing on the cake, the last day Angie had people come up to us at the beach, in the reception area, via call, etc. to have us all meet her in the lobby to sign a paper releasing them from liability of the complete mess up. It says they gave us a free room upgrade and discount on spa. Not only did we not get an upgrade we did not receive any spa discount we were not already entitled to. Truth is we recieved only 3 of the 4 rooms we booked and lost a complete day because of the lack of customer service recieved to fix assign us the correct rooms. Dispite it all, before checking out we asked if our rooms were available to extend one extra day so we can have the true 4 day vacation we expected. We were told yes and that the manager would be in at 9am. At 9am we were then told "actually since it is Monday she comes in late" and would be in at 10am. As we wait we are then told that she doesn't come in at all on Mondays AND all the rooms are booked and cannot be extended. Mind you all of this happened in the span of a few minutes. The level of customer service for a hotel like this is unacceptable! So many lies! The best one yet is that now that some of our group has posted their reviews the ones still at the hotel are being offered an additional FREE night in their room. Which those of us who left early were told were all booked. It is crazy! I dont know how we fix this but something should happen. We all traveled in COVID times, hoping to have 4 rooms connected by a pool so we can spend our time safe in our rooms together and that is far from what we experienced. The ONLY thing that was great was Dahlia , Armando, and Julia at the spa. Read less
Image of the Tripadvisor rating ATELIER IS A DREAM

Sep 21, 2020 filaa2020

The hotel is absolutely wonderful , food was amazing , quality of the alcohol is top, the decore is unbeleivable, the beach, the pool, the service , everything was on point. Would come back in a minute 😊
Image of the Tripadvisor rating Spectacular!!!!

Sep 21, 2020 dencachetes Cancun, Mexico

We just had the best weekend ever. Atelier is the best hotel Ive ever been to. Service is exceptional, the hotel is delightful, every single detail is amazing, blew our minds. We ended up extending our stay. Will come back for sure
Image of the Tripadvisor rating So disappointed

Sep 20, 2020 Vstravel1990

Booked 4 inspira ocean view swim out suites about 2 months ago through my credit card travel program. Called multiple times to confirm rooms as well as make reservations to restaurants in advance as it was a large group. Each time I was told my reservation can’t be seen till a few days before arrival but not to worry because the rooms would be ok… Read more
Booked 4 inspira ocean view swim out suites about 2 months ago through my credit card travel program. Called multiple times to confirm rooms as well as make reservations to restaurants in advance as it was a large group. Each time I was told my reservation can’t be seen till a few days before arrival but not to worry because the rooms would be ok and I can make all restaurant reservations when I check in. Arrived at the hotel Friday around 11am to find out none of us had the right room. My confirmation clearly stated the exact room we booked and I showed this to the hotel and they agreed this was not the room they had in the system for us. They had us booked for 4 regular rooms with no pool and no inspira package. We spent the next 5 hours going back and forth with my credit card company and hotel. It was a mess. Long story short the mess up was on the part travel agency working as middle man between hotel and credit card agent. We missed our entire Friday. After the hotel Spent the whole day telling us they didn’t have the room available, they magically had 3 available and one of us agreed to take a lesser room just to be done with the whole ordeal. During all this I asked twice to make reservations at restaurant and specifically Maria Dolores. They told me they would take care of it later and it never happened. Called hotel operator once I got to my room to make the reservation when I realized they forgot. Operator was adamant that I didn’t need reservation. I insisted that I wanted to make one cause we are a large group and operator insisted we didn’t need one. Come to find out now restaurant is booked and we can’t go at all. Hotel manager offered us 20% spa service as “compensation” for everything. We all went and spent over $1500 collectively on massages. Come to find out the 20% deal was a promotion going on in entire resort and any one could get it. Now the manager has been running asking us to sign paper releasing them from liability of the complete mess up. It says they gave us a free room upgrade and discount on spa. You didn’t give me a free upgrade. This was the room I booked with a travel company YOUR HOTEL chose to conduct business with. You gave us what we rightfully booked with an agency you do business with. It was the hotels Job to do their due diligence and make sure the company was correctly advertising what ever deal they were dealing. Make them suffer not us. Read less
Image of the Tripadvisor rating Amazing Resort!

Sep 20, 2020 amberk695 Dickinson, North Dakota

We are still enjoying this amazing vacation but I could wait to review Atelier! We’ve been here 4 days so far and are thoroughly impressed! We’ve traveled to roughly a dozen resorts in Mexico over the past 5 years and this has exceeded our expectations! The facilities are amazing! One of the best gyms we’ve found on vacation and our swim up room… Read more
We are still enjoying this amazing vacation but I could wait to review Atelier! We’ve been here 4 days so far and are thoroughly impressed! We’ve traveled to roughly a dozen resorts in Mexico over the past 5 years and this has exceeded our expectations! The facilities are amazing! One of the best gyms we’ve found on vacation and our swim up room is gorgeous with a large patio to enjoy. The food has been amazing everywhere with the Steakhouse being a favorite. Of all of our trips this is the first that our pool waiter, Jesus, took the time to know our names. His service has been top notch! Luis at the bar around all the restaurants has created some delicious and beautiful drinks for us after dinner each night. We enjoy a UFC fight at the sports bar last night with great service as well. We will definitely be back! Read less