Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Children's Pool
  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Golf
  • Volley Ball
  • Restaurant
  • Snorkelling
  • Families
  • Wedding

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5917)
  • Very good (2113)
  • Average (767)
  • Poor (332)
  • Terrible (247)
Image of the Tripadvisor rating Wonderful resort wonderful and dedicated staff

Sep 25, 2020 Tirryld

My bf and I stayed here for the weekend, it was one of the most amazing experience from Beginning to end. We chose the preferred services and when checking in at the preferred lounge, I don’t remember her name but she was amazing ! Smiling and so bubbly. She gave us a warm welcome. They do follow covid social distancing. All the staff in the… Read more
My bf and I stayed here for the weekend, it was one of the most amazing experience from Beginning to end. We chose the preferred services and when checking in at the preferred lounge, I don’t remember her name but she was amazing ! Smiling and so bubbly. She gave us a warm welcome. They do follow covid social distancing. All the staff in the preferred lounge were always happy to serve us. All the staff throughout this resort were wonderful and so nice. ALL. They all deserve tips and pay raise. The amenities were sparkling clean, our room was extra clean. The food and drinks were amazing. The only thing is. Sometimes the bartenders water down your drinks a little too much. Our spa experience with Andrea and Carlos was so much fun and relaxing. I really wish I remembers the name of the staff in the preferred lounge. I was for write their names down so that I don’t forget when I wrote me review. Read less
Image of the Tripadvisor rating HIGHLY recommend! The service was top notch and the spa was the best I have ever experienced!

Sep 24, 2020 TEXASTRAVELERSINLOVE

Friendly, attentive, kind and go above and beyond service. Delicious food. Wonderful restaurants. BEAUTIFUL spa and the best massage I have ever had. Clean, comfortable rooms with private pool! 10 stars in my opinion!
Image of the Tripadvisor rating Safe, friendly, and stunning!

Sep 24, 2020 htilley92212

We had a Preferred Club Ocean Front and it was absolutely beautiful! From the moment that we arrived we could tell that the staff and safety protocols were above and beyond. The staff will literally bend over backwards for you, making sure that every moment of your stay is perfect. The beach had quite a bit of seaweed while we were there… Read more
We had a Preferred Club Ocean Front and it was absolutely beautiful! From the moment that we arrived we could tell that the staff and safety protocols were above and beyond. The staff will literally bend over backwards for you, making sure that every moment of your stay is perfect. The beach had quite a bit of seaweed while we were there HOWEVER, they had people constantly cleaning to make sure it was the best that it could be. I did enjoy two services and trips through the Hydrotherapy circuit in the spa. The wrap that I had seemed a little lacking in quality, and the person that performed my service caught me at the front desk and asked for me to request her for my next service. I admittedly would have preferred a different masseuse however, it put me in an uncomfortable position to decline with her standing right there while I was confirming the appointment. My massage was OK, but not as superior as some of the others I've had at resorts. Read less
Image of the Tripadvisor rating Wedding during a pandemic

Sep 22, 2020 K611ACsues

We had a blast!! My son and now daughter-in-law were recently married at Dreams Riveria Cancun Resort and Spa. The caring staff made the wedding and reception absolutely beautitul and fun. The resort and staff practice social distancing plus all employees wore masks the entire time we were there. The resort was beautiful and clean. It is a… Read more
We had a blast!! My son and now daughter-in-law were recently married at Dreams Riveria Cancun Resort and Spa. The caring staff made the wedding and reception absolutely beautitul and fun. The resort and staff practice social distancing plus all employees wore masks the entire time we were there. The resort was beautiful and clean. It is a smaller property which makes getting around to restaurants, bars, pools and the beach Read less
Image of the Tripadvisor rating Family Vacation with 4-year old daughter

Sep 22, 2020 Cole B

We traveled to Dreams Riviera Cancun Resort & Spa in late August 2020 for 1 week. We traveled as a family bringing our 4-year old daughter with us. Ultimately, we had a wonderful and relaxing time. Totally worth traveling during the pandemic for the rest & relaxation we were able to soak up. Yes, you heard me right, we got rest & relaxation even… Read more
We traveled to Dreams Riviera Cancun Resort & Spa in late August 2020 for 1 week. We traveled as a family bringing our 4-year old daughter with us. Ultimately, we had a wonderful and relaxing time. Totally worth traveling during the pandemic for the rest & relaxation we were able to soak up. Yes, you heard me right, we got rest & relaxation even with a 4-yr old because of the fantastic Kids Club staff seemingly lead by Dayana. She was very nice and notified us immediately when our daughter preferred to be with us, but most often she would be there 2-3 hours a day by her choice and that lead to some very nice time to ourselves which was appreciated. Thank you. We also had the opportunity to get a daybed by the pool or by the ocean 5 out of 7 days simply by connecting with the pool concierge Alberto who was very proactive in making sure we were taken care of. Take care of this young man and he’ll be a great asset on your trip. He set up a birthday surprise for my wife, helped to get us fresh coconut water to enjoy on a daybed on the ocean and introduced us to a few other staff members that were nice to get on a first name basis with. We noticed that depending on where you sit by the pool, generally the waiters have areas they serve but occasionally help each other out as needed. Our favorite experiences were when we had Mario(friendly, laid back, and prompt service) and Ivan(prompt and his all-around exceptional customer service skills kept us feeling special the entire trip). We had a plunge pool room which was perfect for our 4-year old and for being able to take a late night dip in our own pool when our daughter crashed at night. The ocean had good days and bad, but ultimately I was able to fully enjoy the ocean for a few days out of the week as it cleared up and became crystal clear with no weeds. On the other days there were weeds, but it’s not the resort at fault, they had 10 people out there early one morning before people were up and about working hard to ensure they could get everything cleared up for the guests to enjoy. We were able to build a sand castle and find some cool stuff snorkeling right in their designated swim area. Bring your snorkel, you should be able to have some cute fish swarm around you if you are out there long enough. It’s awesome! Please check out our Family Vacation VLOG: “The Brieman Family” Read less