Now Sapphire Riviera Cancun

Riviera Cancun, Mexico

The hotel

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping six different reservation free restaurants, five of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! As for activities, take a look below to see the huge number of options, but relax — you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The Now Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area and a beauty salon. A boutique offering Pevonia® branded products is also available giving guests a perfect tranquil spa experience. The kids are in for a treat too. At the Explorer’s Club time flies with board games and video games to keep them busy, sandcastle contests and arts and crafts. Teens aren’t left out either; they’ve their very own place to hang — The Core Zone — complete with pool, air hockey and foosball tables, basketball and video games. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi (all room categories), clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. All rooms have either 1 king-size bed or 2 double beds. Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front are in a preferred location with spectacular views of the Caribbean Sea from a private terrace with whirlpool. Elegantly decorated with dark mahogany furniture and marble floors with direct access to the beach and a spacious bathroom with shower and Jacuzzi, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast

6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favorites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and beach bar. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Dreams, Now and Sunscape Resorts & Spas.

Theme nights. Air-conditioned theatre. Live nightly entertainment.

3 oversized pools and a children's wading pool. Now Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre. Water sports including kayaking, Hobie Cats, snorkelling* and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (available during select seaons). Tennis. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball and beach football. Euro-bungee. New family waterpark (coming soon). Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner. Activities include a new splash park and weekly camp out adventure. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
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  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6725)
  • Very good (2385)
  • Average (878)
  • Poor (276)
  • Terrible (171)
Image of the Tripadvisor rating Favorite Hotel

Sep 26, 2020 Budrep31 Washington, Missouri

I had the best vacation! We stayed in a new swim out room and it was amazing... I will always book this room. We loved all of our bartenders and servers....Cesar, Jose, Cristell, Jesus all took great care of us! We loved Ricardo at Lemon Grass. Everyone from check in to check out was fabulous. This was my second stay here and it will be my… Read more
I had the best vacation! We stayed in a new swim out room and it was amazing... I will always book this room. We loved all of our bartenders and servers....Cesar, Jose, Cristell, Jesus all took great care of us! We loved Ricardo at Lemon Grass. Everyone from check in to check out was fabulous. This was my second stay here and it will be my forever hotel. I have already decided to spend my 60th birthday here with my family and friends. Thank you to all for a great experience. Read less
Image of the Tripadvisor rating Best Vacation Ever

Sep 25, 2020 Jaelblu

Now amenities and staff more than exceeded expectations. I thank everyone from the hotel staff. The entertainment team was the best. Thank you Katherine, Omar,Luigi,Alex, Julio, Naomi, and Gabo. Thank you to the management for making my stay special. Thanks Jennifer
Image of the Tripadvisor rating Great all around

Sep 24, 2020 FamilyMkmkd

Our family of 3 (our son is 3.5 years old) came here for 1 week and had a swim out king suite. Overall it was a great stay. The room was just as described with beautiful view of the ocean while in your semi-private pool, and the staff is great. Some of them were absolutely amazing and I want to make sure we give them a special note: - Cindy at the… Read more
Our family of 3 (our son is 3.5 years old) came here for 1 week and had a swim out king suite. Overall it was a great stay. The room was just as described with beautiful view of the ocean while in your semi-private pool, and the staff is great. Some of them were absolutely amazing and I want to make sure we give them a special note: - Cindy at the Explorer kids is great and was amazing to our son (Gavin). He was always happy to return, which indicated he had a great time everytime! - Katherine at the Entertainment team is the absolute best! She has so much energy and is great at her job. She also remembered our names from the first day and always tried to engage us throughout the day, huge props to her for always being upbeat and happy! - Abigail at Adventure photos, she took photos of us and we were only planning on buying a couple. She did such an amazing job we couldn't decide and ended up getting 12! She was great! - Christell and Jesus at the bar by our swim out pool were also great, were always on point with our drinks and always very nice! - Victor was our breakfast server and was awesome. He engaged with our son which made him very happy! Overall the whole stay was amazing. Our favorite food was definitely Lemon grass, hands down. We were very happy we chose the swim out room! Read less
Image of the Tripadvisor rating Amazing Resort!

Sep 24, 2020 JamesFrazier2020 North Richland Hills, Texas

My wife and I decided to do a last minute vacation to Cancun. Staying at this resort was exactly what we needed. Upon arrival we were given hand sanitizer and asked to step on a disinfecting mat. We were taken to the Preferred Club Lounge for our check in experience. After check in, we were escorted around the property by Claudia (I think?)… Read more
My wife and I decided to do a last minute vacation to Cancun. Staying at this resort was exactly what we needed. Upon arrival we were given hand sanitizer and asked to step on a disinfecting mat. We were taken to the Preferred Club Lounge for our check in experience. After check in, we were escorted around the property by Claudia (I think?) where she explained restaurant locations, the bars, etc. It was a great experience and made us feel welcomed. Spend the money for the Preferred Club, it's well worth it! Go see Gabriel, he'll take care of you during breakfast/lunch. Most of our vacation was spent sitting on the beach, drinking at the pool bar/lobby bar, all of which were amazing. Carlos, Roberto, Jamie and Diego really made the difference with their service. If you want to go out for lunch, talk to Luis at the main lobby concierge. He can set you up with a taxi service to Puerto Morelos. The shopping district is mostly trinkets and touristy stuff, the restaurants are really good. One of the best parts of the entire resort is the entertainment staff. The work the property from morning until night, hosting all of the activities from morning zumba classes to night time karaoke. They all have non-stop energy and really keep a positive vibe going the entire time. They have a passion for what they do, and it really shows. Karly, Katherine, Julio, Omar and Luigi make each day fun and exciting. All of the staff was wearing a mask and had hand sanitizer available before we even asked. The entire property is spotless and you can tell that the resort is taking care of it's guests. Read less
Image of the Tripadvisor rating Complely Spoiled!!

Sep 23, 2020 sugarfoot900

Now Sapphire Riviera catered to every need. Plenty of different types of food restaurants; just ask for it and it is happily provided. The staff was very courteous and we're ninja like when it came to the room maintenance.