Playacar Palace

Playacar, Mexico

Virgin rating

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean Sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Kids Club
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

200 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with Google Chromecast, WiFi access, telephone, clock radio, coffee maker, mini-bar, liquor dispenser (with premium, upgraded brands of spirits), safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners.  

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.
Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children. 

Superior Honeymoon Suites with ocean view, pillow and aromatherapy menu, Smart TV with Google Chromecast, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, upgraded liquor brands in room dispenser, L'Occitane bath amenities, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service; sleeping maximum 2 adults. 

Walk-Out Oceanfront Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.Governor Suites have ocean views, private balcony with two chairs and a table, plus a living room. Ideal for couples, the suite has 1 king-size bed, sleeping maximum 2 adults and 2 children. 

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), Momo (dinner only, Asian with Sushi bar and Teppanyaki), Lahna (dinner only, Yucatan style multiple course set menu). Lobby Bar, Aqua Bar, Pizza Del Mar and Wet Bar (swim-up pool bar).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkelling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort and Moon Palace The Grand Cancun.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1990)
  • Very good (211)
  • Average (70)
  • Poor (38)
  • Terrible (24)
Image of the Tripadvisor rating Another great experience at PlayaCar Palace

Apr 17, 2024 Leisha R London, Canada

Playa Car Palace is our favourite resort, our home away from home. The staff is the best ever, very friendly and efficient. Would like to give a shout out and special thanks to; Carmen in the Lobby, Nacho aka Ignacio, Marvin, Sylvia, Perla and Renaldo at the pool, Elvia, Israel, Setero, Selena and Yesenia at Cafe Del Mar, Dulce, Ivan, Miguel,… Read more
Playa Car Palace is our favourite resort, our home away from home. The staff is the best ever, very friendly and efficient. Would like to give a shout out and special thanks to; Carmen in the Lobby, Nacho aka Ignacio, Marvin, Sylvia, Perla and Renaldo at the pool, Elvia, Israel, Setero, Selena and Yesenia at Cafe Del Mar, Dulce, Ivan, Miguel, Luis at Trattoria along with their manager, Antonio, Miguel at Momos, Joel and Leticia in the lobby bar and Food and Beverage Manager, Daniel. Also a special thanks to the lifeguard for taking care of my husband's cut, broken toe, which he stubbed while moving a pool chair around. Lastly, thanks to driver Leonardo for the great conversation on the way back to the airport. Read less
Image of the Tripadvisor rating Playacar palace 2024

Apr 10, 2024 susanhH127IA

This was my 4th time at playacar palace. Service was awesome. Eder, Aaron and Marvin took care of everything. Daniella was great at pool Service for cocktails. Charlie in the sales office is kind and considerate. The staff did everything they could to take care of everyone, since it was Easter holiday and very busy.
Image of the Tripadvisor rating The Playacar Palace Resort VIPs

Apr 9, 2024 Kathy S Kelowna, Canada

These are the real VIPs of Playacar Palace Resorts - the hard working staff that show up each day with a smile on their faces and a warm heart filled with gratitude! Thank you to breakfast staff Yesenia, David, Alexander, Elvia, Israel, Fabiola, Paola, Sotero, Roberto, Abraham, Enrique, Chef Jovani, Chef Alberto, Chef Gaby, Olivia; Madre Mia… Read more
These are the real VIPs of Playacar Palace Resorts - the hard working staff that show up each day with a smile on their faces and a warm heart filled with gratitude! Thank you to breakfast staff Yesenia, David, Alexander, Elvia, Israel, Fabiola, Paola, Sotero, Roberto, Abraham, Enrique, Chef Jovani, Chef Alberto, Chef Gaby, Olivia; Madre Mia restaurant waiters Luis, Alfredo, Rigoberto, Cristofer, Bar Hostes Joel, Burman, Kurla, Chefs- Santos, Jesus, Tonanci,Franascomiguel & Supervisor Ricardo ; Trattoria restaurant Jesus, Ivan, Dulce, Miguel, Luis, Restaurant Manager Antonio Chefs Aldo, Karina & Eliseo, Food and Beverage Manager Daniel plus last but not least Housekeeping Camaristo & Jorge! You are all valuable employees 💕 Read less
Image of the Tripadvisor rating Boutique feeling at All Inclusive

Apr 8, 2024 melissamM763PQ Georgia

I’ve stayed at many all inclusive resorts and this experience by far felt like I was staying at a small boutique resort. The service was excellent. The pool staff had the time and courtesy to constantly check up on you or see if you needed anything. Daniela was amazing and even had her own drink called the Daniela special that everyone loved. I… Read more
I’ve stayed at many all inclusive resorts and this experience by far felt like I was staying at a small boutique resort. The service was excellent. The pool staff had the time and courtesy to constantly check up on you or see if you needed anything. Daniela was amazing and even had her own drink called the Daniela special that everyone loved. I appreciated the size of this resort. It’s perfect for older travelers because it doesn’t require excessive walking everywhere. I would definitely stay here again. I’ve stayed at 2 other Palace Resorts and I love the service there but I absolutely loved the feeling at this particular resort. The beach and pool area was very nice as well. Restaurants were great. The app was easy to use for reservations. Room was clean. Excellent stay. Read less
Image of the Tripadvisor rating Love Playacar Palace

Mar 31, 2024 Karen H Tampa, Florida

We love Playacar Palace and come here often. It has been fully booked this vacation so things are really crowded - this is a smaller hotel but I still highly recommend a stay. Make sure to book at least one day in the spa.