Playacar Palace

Playacar, Mexico

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momo restaurants, sleeping maximum 2 adults.

Walk Out Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Governor Suites have ocean views, private balcony with two chairs and a table, plus a living room. Ideal for couples, the suite has 1 king-size bed, sleeping maximum 2 adults. 

  • Booking bonus: kids aged 17 and under stay free between 4 Jan '19-23 Dec '20. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), Momo (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort and The Grand at Moon Palace Cancun.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1504)
  • Very good (161)
  • Average (37)
  • Poor (13)
  • Terrible (10)
Image of the Tripadvisor rating Another Fantastic Vacation

Sep 21, 2020 rjoden Waco, Texas

This is a smaller resort, but the service is the absolute best. The employees, from the managers to housekeeping always make you feel welcome and seem genuinely happy to be there. If you go be on the look out for Perla, Daniela, Gaby, Carmen, Jorge, Brenda and Eder at the pool. Donocio, Portfino, Sotreo, Luis, Mario, Antonio and Meyra in the… Read more
This is a smaller resort, but the service is the absolute best. The employees, from the managers to housekeeping always make you feel welcome and seem genuinely happy to be there. If you go be on the look out for Perla, Daniela, Gaby, Carmen, Jorge, Brenda and Eder at the pool. Donocio, Portfino, Sotreo, Luis, Mario, Antonio and Meyra in the restaurants. Bell boys, Manuel, Carlin, Marco, Luis and Leonardo are efficient loading, unloading and getting your bags to and from the rooms. I'd also like to thank Isabel for handling the welcome flower arrangement and special anniversary treats for my wife and I to help celebrate our anniversary. Unfortunately, my wife had an allergic reaction to something, we don't know what or where it happened, but the resort had a doctor come to our room and take care of it. Even the service from the doctor was topnotch. My wife was contacted by several resort employees after the doctor visit to make sure everything was OK. Natalia checked on her the next day. We enjoy everything about this resort, it's clean, well kept, conveniently located and as I've already stated, the employees are second to none. We've been staying at Playacar Palace for several years and have no plans to change! Read less
Image of the Tripadvisor rating A slice of heaven

Sep 14, 2020 K6197BZdonnam

2020 is a very challenging year to travel but you wouldn’t know that from the excellent service and attention to every detail you get at Playacar Palace from the moment the door of the van is opened at the entrance your are greeted by the staff with a huge “Welcome home”! All rooms, restaurants, pool, beach, spa and bar lounge areas are completely… Read more
2020 is a very challenging year to travel but you wouldn’t know that from the excellent service and attention to every detail you get at Playacar Palace from the moment the door of the van is opened at the entrance your are greeted by the staff with a huge “Welcome home”! All rooms, restaurants, pool, beach, spa and bar lounge areas are completely sanitized . Cleaning takes place round the clock to endure your comfort and safety. Upon arrival , where I was checked in by Alan, cordially , professionally and efficiently all my questions were answered with a smile. I then worked with Christina in guest services where she helped arrange our tours and spa dates effortlessly. In the international cafe, breakfast was always with a smile and staff greeted me by name and knew my preferences after the first morning. Salma, Porfirio and Elvia went above and beyond as did the rest of the staff in that restaurant. At MoMo, the Japanese restaurant, I felt like a celebrity each time I visited . The staff of Antonio,Miguel and Cesareo made my dinner experiences memorable. The food is indescribably over the top gourmet. Bocelli , the Italian restaurant, has charm and sofistication with its’ vast wine selection, piano accompaniment and staff that jumps through hoops to please. Jesus, Ricardo , Pastor and Luis are to be applauded as well as manager Paola for keeping all 3 eateries running like a fine oiled machine. Pool concierge staff and activities directors keep your afternoons fun and keep your thirst quenched with Exotic concoctions made by bar staff . All you have to do is remember to turn over and reapply the sunblock. If you a week of Paradise, Playacar Palace is the place to go. Read less
Image of the Tripadvisor rating Cafe Del Mar

Sep 11, 2020 Greshamgd

Our final dinner of the week was prepared by Chef Santos and his crew, it was second to none! From the gazpacho to the surf side molcajete main and fabulous desert we were not left wanting. The meseros were there for our every need specifically Meyra and Abner who catered to our every need and Ms Gomez ensured nothing was missed throughout our… Read more
Our final dinner of the week was prepared by Chef Santos and his crew, it was second to none! From the gazpacho to the surf side molcajete main and fabulous desert we were not left wanting. The meseros were there for our every need specifically Meyra and Abner who catered to our every need and Ms Gomez ensured nothing was missed throughout our meal. We can't wait to return next year! Read less
Image of the Tripadvisor rating August 2020 trip to Playacar Palace

Sep 11, 2020 Lynda I Gore, Virginia

We had a wonderful vacation - 7 beautiful nights with excellent service, great weather, fantastic food and superior spa. This is one of our favorite resorts. We felt very safe because of all the sanitation procedures that Palace has in place for their employees and guests. Air travel was safe and we feel comfortable enough to go back in… Read more
We had a wonderful vacation - 7 beautiful nights with excellent service, great weather, fantastic food and superior spa. This is one of our favorite resorts. We felt very safe because of all the sanitation procedures that Palace has in place for their employees and guests. Air travel was safe and we feel comfortable enough to go back in December. The food and wine, drinks and personal service were fantastic. Thank you Antonio, Tania, Sylvia, Edar, Lisa, George, Abigale, and so many more! Read less
Image of the Tripadvisor rating Wish everything was open

Sep 7, 2020 shady_akins Merida, Mexico

We had a very nice stay despite many of the resort’s offerings being unavailable due to Covid restrictions and low occupancy. I was very happy that they were able to adjust the alchemy dinner schedule so we could participate. The fire show was fantastic as well as the other shows. As with all Palace Resorts, the amazing staff always make the… Read more
We had a very nice stay despite many of the resort’s offerings being unavailable due to Covid restrictions and low occupancy. I was very happy that they were able to adjust the alchemy dinner schedule so we could participate. The fire show was fantastic as well as the other shows. As with all Palace Resorts, the amazing staff always make the trips special. Thank you so much: Antonio (Sommuleir) Perla (pool) Rodger (bartender) Eugenio (Momo) also Mario the chef! Joel (bartender) All fantastic! Read less