The Grand at Moon Palace

Cancun, Mexico

The hotel

This is no minimalist hideaway – The Grand at Moon Palace is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Night Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

* Denotes local charge. 

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9287)
  • Very good (565)
  • Average (195)
  • Poor (59)
  • Terrible (89)
Image of the Tripadvisor rating best vacation ever!

Sep 20, 2020 hsg2004

the staff were very friendly! especially the entertainment staff, Adrian, Jeronimo, Fernanda and Alberto. also bowling was very fun and the staff were very friendly especially Carlos.The food was amazing! and all the activities were very fun. the shows at night were so fun and entertaining, especially the pop star and Michael Jackson one! over all… Read more
the staff were very friendly! especially the entertainment staff, Adrian, Jeronimo, Fernanda and Alberto. also bowling was very fun and the staff were very friendly especially Carlos.The food was amazing! and all the activities were very fun. the shows at night were so fun and entertaining, especially the pop star and Michael Jackson one! over all experience was amazing and will definitely be coming back! Read less
Image of the Tripadvisor rating Wellness Pool and The Grill/ FANTASTIC!

Sep 19, 2020 Connie F Ooltewah

Thank you thank you to Jose Alberta, and Ramon at the wellness pool. They are so helpful and so attentive. They have taken such good care of our group. Wilbert, Luis and Alejandra at the Grill provided great food and attention to anything we needed. Thank you all so much!!
Image of the Tripadvisor rating Glad we chose The Grand

Sep 19, 2020 Vblesson

Everything from Bell Desk back to bell desk was magnificent. The rooms are clean, looks like it's a new property. The service at all level the restaurants, water park, kids arcade etc.... everywhere was excellent. Habibi, the Lebanese restaurant was great, the last time I had such a great Lebanese food was in Dubai. Sergio and Alejandro made… Read more
Everything from Bell Desk back to bell desk was magnificent. The rooms are clean, looks like it's a new property. The service at all level the restaurants, water park, kids arcade etc.... everywhere was excellent. Habibi, the Lebanese restaurant was great, the last time I had such a great Lebanese food was in Dubai. Sergio and Alejandro made the experience even better. Cisco, the Peruvian is equally a good restaurant... Kids had a wonderful time. The staff actively tries to maintain the sanitization efforts, by constantly cleaning and sanitizing surfaces like pens, water ring and mats, ganes equipment at the arcade, even everytime they handle a pen to US. We would definitely be back !!! Read less
Image of the Tripadvisor rating Amazing

Sep 19, 2020 Daniela P

I'm still here and so far is amazing. Although the hotel is half empty, staff is very friendly, amenities are beyond great snd the place is beautiful. I intend to come back many times. All the restaurants are great, 24 hour room service, many pools and things to do.
Image of the Tripadvisor rating A safe vacation midst COVID-19

Sep 19, 2020 mbnow Canada

We had concerns about travelling to Cancun midst a pandemic but our fears vanished when we arrived at The Grand at Moon Palace. The Purely Palace sanitation policy was evident everywhere: alternate rooms were allocated, pens were cleaned before given to guests, used workout mats in the fitness centre were set aside, our temperatures were taken… Read more
We had concerns about travelling to Cancun midst a pandemic but our fears vanished when we arrived at The Grand at Moon Palace. The Purely Palace sanitation policy was evident everywhere: alternate rooms were allocated, pens were cleaned before given to guests, used workout mats in the fitness centre were set aside, our temperatures were taken before we entered the spa. The staff were professional, accommodating and friendly, as expected. A special shoutout to Chef Carlos at El Caribeño for indulging us with our special requests. Aracely at Cielito, Antonio at Le Chateau and Pedro at Tavolo - we kept returning to your restaurants because you made our meals memorable with your personable service. The day entertainment crew at the pools had us playing pool volleyball, hydrospin and aqua fitness - thanks for your energy, it was a lot of fun. The entertainment continued at night with a variety of shows at the theatre. Adrian, Diego and Charlie Brown, you guys were so welcoming and unforgettable - true entertainers! Unfortunately, The Michael Jackson Show had superior support dancers when compared to the namesake star of the show. One criticism I have is the way single teenage diners are treated. My son dined alone at Tavolo while the rest of the family had dinner at adults-only Le Chateau. We had dined at Tavolo, as a family, three times previously during the vacation so our expectations were that he would have a similar positive experience. My son had to wait longer than usual for service - even to have his glass of water refilled, had to continually flag the wait staff for service and the overall dismissive attitude from staff was disappointing to say the least. Room service is the way to go for single teenage diners. Read less