Dreams Puerto Aventuras Resort & Spa

Riviera Maya, Mexico

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Bar
  • Romantic
  • Spa
  • Families
  • Honeymoon
  • Kids Club
  • Kids Eat Free
  • Babysitting service
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 guest rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, cable TV with DVD/CD player, WiFi access, concierge service, telephone, alarm clock with MP3 dock, mini-bar, coffee/tea making facilities, 24-hour room service, safe, cloth steamer, bath tub (in selected rooms) and shower, bathrobes and slippers and hairdryer. Deluxe Garden View Rooms are located on the ground floor, with a private furnished terrace offering views across the gardens and ground, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age). Interconnecting rooms available on request. Non-smoking rooms.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Deluxe Pool View Rooms are located on the 2nd and 3rd floors with views from the balcony looking over the pool. They have 1 king-size bed or 2 queen-size beds sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Dolphin View Rooms are located on the 4th-6th floors and have a private furnished balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Family Suite Deluxe Garden View Rooms are located on the 1st floor with a private terrace and small garden. These rooms are larger and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Family Suite Deluxe Pool View Rooms are  located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Family Suite Deluxe Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Honeymoon Jacuzzi Dolphin View Rooms are located on the 3rd-5th floors and have a private balcony or terrace with Jacuzzi. Although not located in the Preferred Club section guests have full access to the lounge, amenities and benefits. Each room features 1 king-size bed, sleeping maximum 2 adults.

Honeymoon Jacuzzi Ocean View Rooms include a Jacuzzi and stunning ocean views, have full access to the preferred club lounge, amenities and benefits. With 1 king-size bed sleeping maximum 2 adults. 

Preferred Club Dolphin View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge. 

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Suite Ocean View Rooms have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children. This room type includes Preferred Club benefits.

Master Suite Ocean View Rooms are located on the 5th floor and have a separate living room and private furnished balcony with views over the ocean. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request. This room category is not located in the Preferred Club section, but its guests have full access to the Preferred Club Lounge and all Preferred Club amenities and benefits.

Preferred Club Master Suite Ocean View Room are located on the penthouse floor with spectacular views of the ocean and a whirlpool on the terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request.

Preferred Club benefits include:

  • Personalised check-in and check-out with concierge service
  • Preferred status and amenities
  • Concierge service
  • Access to private lounge
  • Complimentary access to the wet areas of the spa from 1:00pm-2:00pm daily
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Bathrobes and slippers

8 dining options: World Café (International buffet; open for breakfast, lunch and dinner), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte for adults-only; open for dinner), Gohan (sushi à la carte; open for dinner). Coco Cafe (premium coffee and deli snacks also open for late night bites). 2 Grills including Seaside Grill (snacks; open for lunch and dinner) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 Bars: Manatees (swim-up bar in adults-only section), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge open until 1:00am). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Regular daily and evening entertainment. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (including a separate adults-only pool), natural saltwater pools, 30-person beachside heated Jacuzzi. Dreams Spa by Pevonia* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Fitness Centre. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkeling, kayaks, catamarans, ocean trampoline, ocean-climbing iceberg, introductory scuba lesson and body boards. Gold Palm certified diving centre*. Mini-golf, bicycle centre and Walking tours of Puerto Aventuras. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years) and activities for teens. Pool and beach waiter service. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Convenience shop. Dry-cleaning/laundry service*. Medical facility*. Business Services*. Computers are available for guest use*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2970)
  • Very good (1842)
  • Average (843)
  • Poor (382)
  • Terrible (317)
Image of the Tripadvisor rating The greatest family holidays

May 2, 2020 Arek T

We spent wonderful time there. People are great. Our specials thanks are for Giovani, Angel, Wlad, Juan Segura and the girl from World Caffe who taught us Spanish. The rooms could have more artificial light, but these are details. More important is everything what we could have there. We ate very nice food in each restaurant. Always some of them… Read more
We spent wonderful time there. People are great. Our specials thanks are for Giovani, Angel, Wlad, Juan Segura and the girl from World Caffe who taught us Spanish. The rooms could have more artificial light, but these are details. More important is everything what we could have there. We ate very nice food in each restaurant. Always some of them were open during the whole day. We love dolphins and swimming with them. Our Kids were very happy about the time organized by animators. Thank you for our best time ever! Best regards-Arkadiusz, Magdalena, Kinga and Karolina Tańscy from Poland! Read less
Image of the Tripadvisor rating Second stay at Dreams PA

Apr 23, 2020 Midatlanticstate East Coast USA

My husband and I stayed at Dreams in February. Puerto Aventuras is a lovely gated community located an hour south of the Cancun airport. There are shops and restaurants within walking distance, and one rainy afternoon we rented a golf cart ($45 for four hours delivered to you at the hotel) to explore the town. Stopped for a drink at the Nauti… Read more
My husband and I stayed at Dreams in February. Puerto Aventuras is a lovely gated community located an hour south of the Cancun airport. There are shops and restaurants within walking distance, and one rainy afternoon we rented a golf cart ($45 for four hours delivered to you at the hotel) to explore the town. Stopped for a drink at the Nauti Burro, explored the shops in the marina area, and watched the dolphins. My husband played golf one morning at the PA course. About $100 for a round with a cart and clubs included. Dreams is a small resort with a family pool and adults only pool. They need to upgrade their uncomfortable lounge chairs. We upgraded from a garden view room to an ocean view room. So glad we did! View was amazing! The room was nice with a great walk in shower, but I do agree that the lighting was not good. We ordered room service every day for breakfast, and I will say that it was the best breakfast we have had at an all inclusive resort, would definitely recommend the French toast. We have lunch most days at the Seaside Grill (great salads and a seafood and rice dish that was so good I ordered it four times). Try the pizza that they make at a pizza oven stand by the pool. We don't like buffets, but did have a meal there one day. It was acceptable. All of the restaurants we tried for dinner were very good, especially the Italian and Seaside Grill. We enjoyed some of the evening entertainment. The Jersey Boys show and the Elvis show were excellent. All of the staff at the hotel were very pleasant and professional. The concierge went above and beyond to help us with our return shuttle. Do not use Supershuttle!!!!!! They never picked us up for our ride back to the airport and were impossible to reach by phone or email. Read the reviews. We had to pay $75 for a taxi after we had already paid for a private shuttle. Read less
Image of the Tripadvisor rating Good Stay

Apr 22, 2020 amyb812

This is a small, quiet resort located an hour from the airport. No wristbands required and towels are plentiful. The beach is small and very rocky. Getting a chair can be challenging. There are many broken chairs. A huge upgrade is needed there. The food and drinks were adequate. The rooms are okay but could use an upgrade. Our room was cleaned… Read more
This is a small, quiet resort located an hour from the airport. No wristbands required and towels are plentiful. The beach is small and very rocky. Getting a chair can be challenging. There are many broken chairs. A huge upgrade is needed there. The food and drinks were adequate. The rooms are okay but could use an upgrade. Our room was cleaned daily; however, the minibar was not refreshed daily. That wasn't a problem for us. When we needed more drinks, we simply used the Unlimited Connectivity app to order them. Food service was quick as was the maintenance team. The air conditioning worked great. The rooms are dark (only 1 lamp). The staff is AMAZING! A huge shout out to Josselin in the El Patio restaurant. We met her the first night and she made us feel so welcome! I personally prefer an adults only resort. There is an option to sit at an adults only pool. However, it is very small with not a lot chairs. Twice we were asked to move at around 4 in the afternoon so they could set up the evening dinner by the pool. One perk is that the resort is located within a gated community. It allows guests to safely walk down to a nice little area with shops and restaurants. There is also a free dolphin show daily. We booked a "deal of the day" room. My travel agent assured us that we would be able to get a room with two beds; however, it would probably be a garden view. We were not concerned about the view as we are not in the room that much. We did; however, want two beds. We were very disappointed to learn that we had to pay an additional $175 for the week to get a room with 2-beds. Then, we had to leave early due to Covid-19 and did not get a refund for the upgrade fee we paid for the days we did not use. Read less
Image of the Tripadvisor rating My stay

Apr 17, 2020 DunavRuse

Great place. I can't say anything bad about it. Staff was extremely attentive and pleasant. Drinks were plenty and food was tasty. Great for families. I would recommend it if you are thinking about it.
Image of the Tripadvisor rating perfect getaway

Apr 17, 2020 gcasulli

In addition to the Hotel, you can take walks in the residential area, very pleasant in the afternoon, dolphinariums, restaurants, marina, a port, golf course and beautiful villas on the canals. highly recommended to do at least once during the stay.