My wife and I spent a wonderful 6 weeks at the beautiful Pacific Sutera Resort. It was obvious from our long stay that Management had communicated with Staff of our presence. From the warm welcome we received at our arrival and the complimentary upgrade we felt special during our stay. The General Mgr Mr D’Cruz sought us out on a number of occasions during our stay to ensure we were happy. We found him and his Executive team very engaging and genuinely interested in ensuring our time at the Resort was first class. This passion resonated across the staff and during our last week we were genuinely feeling sad to leave. We loved the newly refurbished room on the 10th floor. The Restaurants on site have excellent food with our favourite Silk Garden a must for fresh seafood. The fire dancers who performed 3 nights a week were fantastic as was the BBQ at the Breeze which complimented the evening. The pool is very well maintained with pool staff very attentive to any needs. My wife and I would recommend this Resort to any other couples looking for a relaxing time. We used the hairdresser on site and the professional spa services. In the evening you can chill out with a cocktail and listen to live music. If shopping is your thing the Resort offers bus services to the City Main Malls only 10-20 minutes away. Thank you Sutera Harbour. We will return in the future. Read less

Great hotel with nice swimming pool and small beach ( unfortunatelly the the sea was full of trash floating- perhaps putting some net which would stop the trash - this trick works well in the Harbour). The check in was fast but our rooms were ready at 14.50 even though the check in time was 14.00. Breakfast nice but very crowded and some staff would tell you to hurry up at 10 as the breakfast ends at 10.30.... There were also construction works which were quite loud on the upper foors of the hotel. Overall we enjoyed our stay. Read less

Upon arrival, we were made to wait an hour for our room to be ready. We had booked a suite and so were able to enter the pacific club to wait with two small children but no point checking in at 2 if the room is ready at 3. The junior suite was a decent size although king size bed is probably pushing the truth a bit. The rooms are old and in dire need of updating . It’s dark and dingy, the balcony doors don’t lock and the a/c doesn’t ever feel like it’s strong enough with one vent for two rooms. Breakfast the first day was a nightmare and we chose to just go to the club again instead of the main buffet. Overcrowding with massive queues of mostly Asian families. You’re waiting in line just to get a table. The pools are always packed and it’s a pain to try and find a free lounge chair. We tried to skip the pool and go on the tiny beach but were told no swimming due to jellyfish although they were more than willing to organize boat trips for shed loads of snorkelers. There was a jazz festival on next door which we visited/bought tickets for/enjoyed. The WiFi constantly kicks you off and being next to the airport coupled with poor soundproofing meant no one got a good night’s sleep. Overall not a pleasant experience. The staff were nice but it’s definitely not worth the price of five/star rating. Won’t be returning. Read less