Magellan Sutera Harbour Resort

Kota Kinabalu, Borneo

The hotel

Set against a majestic mountain backdrop and overlooking the South China Sea, the Magellan is set over 384 acres and offers guests a complete holiday experience. Every amenity, every comfort, and every excitement you could wish for is on hand – ranging from water sports galore down at the beach to the inimitable luxury of the world-class Mandara Spa. Guest rooms are luxuriously appointed, overlooking either perfectly manicured lawns or the ocean, with family rooms ideal for those who need more space to stretch out in. Golf aficionados will appreciate a few rounds on the Graham Marsh designed championship course or grab your partner and head down to the squash courts. An Olympic-sized swimming pools means you can get a few decent laps in or simply splash around with the kids in the fun pool. Dining is extensive too with Italian restaurant Ferdinand’s listed as one of Malaysia’s best restaurants! Alternatively, there’s a sumptuous buffet at Five Sails or feast on wood-fired pizzas beside the pool at Al Fresco’s. Choose your own pace at Magellan, it can be as lively as you want it to be or a relaxing haven you’ll want to return to again and again.

Amenities

  • Spa
  • Kids Club
  • Children's Pool
  • Internet Access
  • Beachfront location

Where is it

On the Kota coast, 5 minutes from the town of Kota Kinabalu. Shuttle service around the resort and to the town is available. Transfer time from Kota Kinabalu Airport: 10 minutes.

Hotel information

465 rooms and suites. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, high-speed Internet access, mini-bar*, tea/coffee maker, safe, bathrobes, slippers, hairdryer, iron and board. Deluxe Garden View Rooms with king-size bed or twin beds, sleeping maximum 2 adults and 2 children.

Half Board/Full Board options: Include breakfast, lunch and dinner available at a supplement.

Deluxe Sea View Rooms, with king-size or twin beds, sleeping maximum 2 adults and 2 children.

Al Fresco (wood fired pizza and cocktails), Ferdinand’s (Italian cuisine), Five Sails (buffet restaurant; International and Malaysian dishes), Tarik’s Lobby Lounge, Muffinz (deli-cafe). Olympic-sized swimming pool, kids' pool, fun pool. 2 landscaped pools. Mandara Spa*. Fitness centre. 104-berth marina*. Water sports* including parasailing, scuba-diving, water-skiing, wakeboarding and sea kayaking. 27-hole Graham Marsh designed championship golf course*. 41 bay 2-tiered covered driving range*. Tennis courts*, badminton courts*, squash courts. Billiards room. 12-lane ten pin bowling centre*. Kids' club*. 100 seat movie theatre*. Regular live entertainment*. Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1547)
  • Very good (1240)
  • Average (415)
  • Poor (164)
  • Terrible (139)
Image of the Tripadvisor rating Hospitality and Quality at it's finest

Dec 2, 2019 vreneeduncan Anchorage, Alaska

My stay was one of enjoyment and the facility is situated in a beautiful harbor. Truly enjoyed the swimming pool. The staff always seemed to have your needs as great value and desired to serve you with excellence.
Image of the Tripadvisor rating Nice view

Dec 2, 2019 Sue L Turtle Islands National Park, Malaysia

We have a good experience. The room was clean, comfortable bed and nice view facing the sea watching the sun rise. However the corridor to the rooms smell of smoking...The reception should notify the visitors upon checking in...on their preference as specially for a non smoker like me
Image of the Tripadvisor rating Relaxable Resort, nice place for everywhere

Nov 20, 2019 chaeny93

first day i stayed in hotel and 2nd, 3rd day i stayed in Sutera resort. I enjoyed the restaurant inside resort, and many pools made my mom and me to not be boring. and also i could go other island by Sea Quest easily. Even other famouse places were near to go. I went sea food restaurant and Filipino marktet by 5 or 6 ringit by Grab. at last day my… Read more
first day i stayed in hotel and 2nd, 3rd day i stayed in Sutera resort. I enjoyed the restaurant inside resort, and many pools made my mom and me to not be boring. and also i could go other island by Sea Quest easily. Even other famouse places were near to go. I went sea food restaurant and Filipino marktet by 5 or 6 ringit by Grab. at last day my flight was like 12am but even i check out the resort the resort kept my luggages safely. I were very satisfied to stay in Sutera and whenever i go Kota Kinabalu, I will choose Sutera for my wonderful trip. Read less
Image of the Tripadvisor rating I did not have a good experience...

Nov 10, 2019 mooeiselstein

Service The service is the main reason I did not have a good visit. I travel a lot with my company and the company I work for always pays for hotels through online booking systems since I cannot always get the physical card from them. When I arrived to the hotel, I was told that I needed to present the actual credit card. I shared my opinion that… Read more
Service The service is the main reason I did not have a good visit. I travel a lot with my company and the company I work for always pays for hotels through online booking systems since I cannot always get the physical card from them. When I arrived to the hotel, I was told that I needed to present the actual credit card. I shared my opinion that this essentially defeats the purpose of booking online, but they stood firm. I had to use a colleague's credit card until we could sort the problem out. Despite the fact that they had my friend's credit card on file and used it to pay a deposit, I found a note in my room the next day informing me that I needed to settle the bill. After a couple of days of running around with the staff, they finally agreed to let my company pay with its credit card. Prior to writing this report, I contacted customer service in an effort to clear the air. However, instead of addressing my questions, they simply cited their policy that states customers must present the physical credit card. Room The rooms were nicely decorated, but I had problems as well. The room phone did not work the first night, so I had a hard time ordering room service. The wifi signal is awful: they sent some staff to try and fix it (and they were extremely kind and helpful), but the wifi remained terrible. I woke up the first morning of my stay to a puddle of water on the floor because of a serious leak above me. Their solution? They put a towel down on the floor. Facilities The facilities are very nice. The pools are some of the nicest I have ever seen and the restaurants are amazing. I really enjoyed this aspect of the hotel. There's a spa, hair salon, small gym and shops throughout the resort area. Location I did not have many opportunities to sight see, but I have heard that the hotel is in a great location if you want to explore KK. Summary Unfortunately, I will not visit this hotel again unless the conference I attended this year returns. I'm sure it's normally better than my experiences, but these experiences were enough to keep me away. Read less
Image of the Tripadvisor rating Perfume on a pig

Nov 6, 2019 michaelbdodge Taipei, Taiwan

I attended a 1200-person International conference at the Sutera Harbor Resort. The pictures you see of the facilities accurately reflect a beautiful outdoor area. There are swimming pools galore, swim-up bars, and what appears to be a beautiful tropical paradise. The rooms, however, do not reflect the same quality. The wood on our balcony was… Read more
I attended a 1200-person International conference at the Sutera Harbor Resort. The pictures you see of the facilities accurately reflect a beautiful outdoor area. There are swimming pools galore, swim-up bars, and what appears to be a beautiful tropical paradise. The rooms, however, do not reflect the same quality. The wood on our balcony was rotting and the paint was peeling. In the room, wall outlets had obviously been hastily replaced and no care was given to the quality of the spackling or paint finish. The paint was peeling off the ceiling moulding. There were cracked tiles and missing grout in the bathroom. The shower head leaked like crazy. The balcony door would not stay closed unless it was locked. The thermostat only went down so far, and when you remove your card key from the room the AC stays on but the blower shuts off. Oh, and my wife and I were quite UNPLEASANTLY surprised by the two twin beds instead of a queen or king-sized bed for the two of us. Unfortunately every room was booked and in any other circumstance this room would have been unacceptable. The service was very poor. We were there for six nights. The second day room service removed our bath mat, and it was never returned. Day three our face towels were removed and not returned. I had to track down an unmonitored housekeeping cart to get replacements. On day four they once again disappeared and never came back. On the last day housekeeping never even showed up even though I had the “Make Up Room” light on. In fact, I literally watched the housekeeping staff finish the room next to us, skip our room and go right to the next room on the other side. The conference food was no better than average. It was often cold. At every single conference meal we attended - from breakfasts to lunches to dinners - there were constantly missing trays from the buffet line because the staff apparently could not manage to switch out empty pans for full ones in less than 3 minutes. Even though we took over multiple dining facilities in both hotels, it is obvious both the facility and the staff could not handle a conference as big as this. People were turned away because there were no tables, and the flow of people trying to get food was atrocious. To make it worse, they ran out of alcohol the night BEFORE the conference started. My wife and I had dinner one night at Ferdinand’s, the Italian-style restaurant. We were quite pleased! The food quality was excellent, the wine choices were impressive, the menu was diverse (the Wagyu beef tortellini were superb), and the service was perfect. This was definitely our highlight, especially as we followed it up with a couple’s massage at the Mandara Spa. I wish the rest of the food was half or even a quarter as good as what we experienced at Ferdinand’s. I can say that from a conference standpoint, the meeting rooms were mostly functional. The air conditioning was strong, which was a blessing! Unfortunately the internet was not good at all. Many conference goers could not get WiFi in their rooms, and some of the meeting rooms also had no connection. Attendees had to pre-plan and download material in advance, and it was not easy having live video feeds. I was amazed that the convenience store on site sold many things, but no charging cords for phones or tablets. If this conference is held here in the future and I am forced to attend, I will look to either stay at another hotel or I will come for the bare minimum number of days and avoid the pre- and post-conferences. I honestly have zero desire to come back to the Sutera Harbor. Read less