Moon Palace Cancun

Cancun, Mexico

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.


  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2,049 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep maximum 4 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Concierge Rooms benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, a DVD player, L'Occitane bath amenities, two 25-minute massages (at the spa), access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Four, pillow menu and turn-down service and late check-out and early check-in (subject to availability). These rooms sleep maximum 2 adults.

Ambassador Suites with stunning ocean views sleep maximum 2 adults. 

Please note: bedding requests are subject to availbility at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

  • Booking bonus: kids aged 17 and under stay free between 4 Jan '19-23 Dec '20. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Why is this a Virgin Holidays Favourite?

This impressive resort is ideal for families and couples, with endless daily activities there’s plenty to keep the whole family entertained

Take a swing on the 27-hole Jack Nicklaus signature golf course or simply soak up the sun on the beach

With 13 restaurants to choose from, you will be spoilt for choice.

13 restaurants, with an additional 11 available at The Grand section (accessible by purchasing a day pass), buffet and à la carte, Mexican, Italian, International, Caribbean, Lebanese, Peruvian, Brazilian, Oriental and barbecue included). 13 bars, with an additional 13 available at The Grand section, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Additional bars and restaurants* will be available at The Grand at Moon Palace. Day passes can be purchased to access these facilities (please note that resort credit cannot be used towards purchasing day or evening passes).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Over-sized freestyle pools, children's pools, Flow Rider wave simulator (9:00am-5:00pm), dive tank. 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts. Non-motorised water sports with 1 scuba-diving demonstration per stay. 2 fitness centres including spinning classes, sauna, yoga and pilates. Mini-golf, beach soccer. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Beauty salon and extensive spa with 36 spa cabins and spa services*. Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at The Grand at Moon Palace (day passes can be purchased to access these facilities, please note that resort credit cannot be used to purchase day passes).

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning/service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: hotel formerly known as Moon Palace Golf & Spa Resort.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (25790)
  • Very good (5556)
  • Average (2104)
  • Poor (990)
  • Terrible (994)
Image of the Tripadvisor rating Mexican restaurant Los Caporales staff

Aug 7, 2020 Krb307

Gabriela, angelica, marlene and martin did an awesome job taking care of me and my family during vacation. They were so attentive, and even introduced me to some dishes that are now put on my fav list! I felt so welcomed and well most definitely be back! thank you all for your hospitality!
Image of the Tripadvisor rating los caporales

Aug 7, 2020 634alannahg

my family enjoyed ourselves so much dining at los caporales moon palace nizuc. gabriela was great abs took such good care of our family. the food was excellent and the desert was great. i loved the coffee that Gabriela prepared for me and my daughter it was so good
Image of the Tripadvisor rating The minute you arrive!!!!

Aug 7, 2020 625cintiam

First things first, STOP @ (PVP) Palace Vacation Planners! Talk with Lucia Lopez, she is a WONDERFUL and patient helper, she will help you plan your stay and she will let you know what are you Best options, she made this stay better! ♥️ Thanks Lucia
Image of the Tripadvisor rating cena el caporanes

Aug 7, 2020 German1808

Caporales moon palace nizuc it was real good perfect!! The staff was real wonderful Kathy Gabriela Marlene were execelent staff we will be coming back for sure they was so polite and real humble people
Image of the Tripadvisor rating Moon Palace Nizuc

Aug 7, 2020 ndowlibb Fort Collins, Colorado

Had a great time at the pool today. Juan Carlos Aguilar was incredible - super attentive and fun to be around. Always made sure my drinks were full and cold. You can tell the staff works really hard to take care of their guests. Great trip so far!!