Moon Palace Cancun

Cancun, Mexico

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 13 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2,049 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Deluxe Resort View Rooms have a resort view, 1 king-size bed or 2 double beds and sleep maximum 4 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Concierge Rooms benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, a DVD player, L'Occitane bath amenities, two 25-minute massages (at the spa), access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Four, pillow menu and turn-down service and late check-out and early check-in (subject to availability). These rooms sleep maximum 2 adults.

Ambassador Suites with stunning ocean views sleep maximum 2 adults. 

Please note: bedding requests are subject to availbility at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

Why is this a Virgin Holidays Favourite?

This impressive resort is ideal for families and couples, with endless daily activities there’s plenty to keep the whole family entertained

Take a swing on the 27-hole Jack Nicklaus signature golf course or simply soak up the sun on the beach

With 13 restaurants to choose from, you will be spoilt for choice.

13 restaurants, with an additional 11 available at The Grand section (accessible by purchasing a day pass), buffet and à la carte, Mexican, Italian, International, Caribbean, Lebanese, Peruvian, Brazilian, Oriental and barbecue included). 13 bars, with an additional 13 available at The Grand section, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Additional bars and restaurants* will be available at The Grand at Moon Palace. Day passes can be purchased to access these facilities (please note that resort credit cannot be used towards purchasing day or evening passes).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Over-sized freestyle pools, children's pools, Flow Rider wave simulator (9:00am-5:00pm), dive tank. 2 beach volleyball courts, 5 floodlit tennis courts, 3 basketball courts. Non-motorised water sports with 1 scuba-diving demonstration per stay. 2 fitness centres including spinning classes, sauna, yoga and pilates. Mini-golf, beach soccer. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Beauty salon and extensive spa with 36 spa cabins and spa services*. Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at The Grand at Moon Palace (day passes can be purchased to access these facilities, please note that resort credit cannot be used to purchase day passes).

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning/service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: hotel formerly known as Moon Palace Golf & Spa Resort.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (26028)
  • Very good (5569)
  • Average (2109)
  • Poor (992)
  • Terrible (1010)
Image of the Tripadvisor rating Moon Palace Resort - Enrique Hernandez

Mar 5, 2021 Jlbenn8669

We used Enrique Hernandez for our golf cart transportation several times during our stay and he was wonderful. We would call him to pick us up before dinners and he was always on time. He was super friendly and kind! I would definitely recommend him and the moon palace resorts!
Image of the Tripadvisor rating Moon Palace Diamond line reservations

Mar 5, 2021 Karen1215 Brookfield, Wisconsin

I would like to give a huge shout out to Joel Corona Grajales! Joel has worked with me scheduling a family trip. I have added and changed things so many times and he is more than happy to make our vacation a great one. He lets me know the right thing to do when scheduling dates and is very informative. Great job Joel!
Image of the Tripadvisor rating Shocking!!!

Mar 4, 2021 Erin L Apple Valley, Minnesota

My expectations of Moon Palace was fairly low, especially where the food was concerned. You can’t feed a million people with good food. Its just logistically impossible. Well, I need to eat my words. I had more than one amazing meal here. Tonight, our last, was no exception. The Mexican options at Bugambilia were second only to the amazing… Read more
My expectations of Moon Palace was fairly low, especially where the food was concerned. You can’t feed a million people with good food. Its just logistically impossible. Well, I need to eat my words. I had more than one amazing meal here. Tonight, our last, was no exception. The Mexican options at Bugambilia were second only to the amazing service here! Edwin and Gregorio attended to us religiously, made the most amazing margaritas (seriously!!!) and dazzled us with a coffee spectacle. They made our night!!! But really, I cannot say a negative thing about one single staff member here. Every single person I came in contact with has been more than I was expecting. And I am a horribly critical B. Thank you Moon Palace for appropriately and adequately training your people! It matters!!! Read less
Image of the Tripadvisor rating Moon Palace Bugambilia

Mar 4, 2021 MeredithP Milford, NJ

Highlight of our trip was the service. We especially loved Edwin Arceo and Gregorio at Bugambilia! Edwin dazzled us with his margarita and Mexican coffee making skills. We had a great time! We will be back.
Image of the Tripadvisor rating This resort is perfection!

Mar 4, 2021 christinemb12 Midwest City, Oklahoma

This resort is absolutely beautiful and the service is top notch! The highlight of our stay was the service provided by our server Gregorio and our bartender Edwin Arceo at Bugambilia. Gregotio was extremely sweet and attentive to our every need. So precious! Edwin made some of the best margaritas I've ever tasted and the Mexican coffee was to… Read more
This resort is absolutely beautiful and the service is top notch! The highlight of our stay was the service provided by our server Gregorio and our bartender Edwin Arceo at Bugambilia. Gregotio was extremely sweet and attentive to our every need. So precious! Edwin made some of the best margaritas I've ever tasted and the Mexican coffee was to die for! Well done, gentlemen!! Read less