Shangri-La's Rasa Ria Resort & Spa

Kota Kinabalu, Borneo

The hotel

An incredible resort, Shangri-La's Rasa Ria Resort & Spa offers not only exceptional accommodation but just about every amenity you can think of! As well as a beautiful beachfront swimming pool, a spa and water sports in abundance. For that extra touch of luxury, stay in the exclusive Ocean Wing with private lobby, swimming pool area and an Italian restaurant offering daily breakfast just for Ocean Wing guests! Alternatively, enjoy a glimpse into the cuisine of Asia at Tepi Laut Makan Street, simple food stalls serving the most delicious dishes in a unique and bustling atmosphere.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Children's Pool
  • Babysitting service
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Horse Riding

Where is it

Surrounded by 400 acres of lush tropical landscape, the Rasa Ria is set on Pantai Dalit Beach, 35 minutes from the shopping and commercial districts of Kota Kinabalu. Private transfer time from Kota Kinabalu Airport: 45 minutes.

Hotel information

499 rooms in the Garden Wing or Ocean Wing. All with private lanais on the ground floor or private balcony, air-conditioning, cable LCD TV, complimentary WiFi, telephone, tea/coffee maker, mini-bar*, safe, iron and board and either rainforest, garden or sea views. Deluxe Rooms have views of the rainforest and are in the Garden Wing with 1 king-size bed or 2 double beds and a day bed, sleeping maximum 3 adults or 2 adults and 2 children under 11 years.

Half Board/Full Board options: Includes breakfast and buffer dinner in Coffee Terrace or Tepi Laut. Should guests wish to dine at other outlets, they will receive the following credit, any additional spend will be charged to the guests personal account.

Half Board credit: MYR 80 (credit not applicable to children on free Half Board)

Full Board credit: MYR 160

Deluxe Garden View Rooms, also in the Garden Wing, overlook the lush gardens, with 1 king-size bed or 2 double beds and a day bed, sleeping maximum 3 adults or 2 adults and 2 children under 11 years.

Deluxe Sea View Rooms have views across the gardens to the South China sea, with 1 king-size bed or 2 double beds and a day bed, sleeping maximum 3 adults or 2 adults and 2 children under 11 years.

Junior Suite Sea Views are in the exclusive Ocean Wing and have over-sized bathtub on the private terrace/balcony and sweeping sea views, benefits include breakfast and private swimming pool and Jacuzzi area.

  • Free Nights: stay for 7 nights, pay for 5 (stay for 12, pay for 8) for stays completed between 1 Apr–25 Jul '20, 26 Aug–28 Sep '20, 6 Oct–26 Dec '20, 3 Jan–10 Feb '21 and 18 Feb–31 Mar '21.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

Why is this a Virgin Holidays Favourite?

On a beautiful stretch of secluded beach with a great choice of activities

Set amidst 400 acres of tropical rainforest

A great choice of on-site activities

Exclusive Virgin Holidays benefits:

  • 10% off food and beverage consumed in the resort
  • 20% off in the spa
  • Fruit basket in all rooms upon arrival
  • RM 100 credit towards the Nature Reserve with a minimum 7-night stay.

Oceano (Italian restaurant offering exclusive breakfast to Ocean Wing guests and authentic Italian dining in the evening for all), Coffee Terrace and Golfer’s Terrace (casual fare), Kozan (Teppanyaki), Naan-Flavours of India, Tepi Laut 'Makan Street' (Malaysian street food). Lobby Lounge bar, Sampan Bar. Private swimming pool and Jacuzzi for Ocean Wing guests. Beachfront freeform swimming pool and kids' pool. Spa* and health club. 18-hole championship golf course*. 64-acre nature reserve. Water sports* including canoeing, parasailing and jet skiing. Tennis courts. Kids' club (5-11 years). Babysitting* (on request). Laundry service*. Complimentary WiFi. 24-hour room service*.

*Denotes local charge.

Please note: The Royal Malaysian Customs Department have introduced a Tourism Tax on accommodation across the country. A flat fee of RM10, approximately $2.34, will be taxed per room per night on all types of hotels and accommodation options. This tax is solely for foreign tourists and they will be liable to pay directly to the hotel upon check-in. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5088)
  • Very good (1452)
  • Average (404)
  • Poor (114)
  • Terrible (60)
Image of the Tripadvisor rating Will not forget the staff singing us a farewell song!

Apr 2, 2020 F4355MRtracys British Columbia, Canada

A beautiful resort with lots to offer. Excellent staff, very clean, great service, good food, nice pools, vast beach, nature reserve to explore. Upon our departure, staff members sang us a farewell song! We highly recommend!
Image of the Tripadvisor rating Memorable family holiday

Mar 31, 2020 browni1405

My family and I spent an amazing holiday at the Rasa Ria Resort from end February till 6 March this year. Although we were already aware of the excellent reputation of the Shangri La Group we certainly did not realize the extent of the excellence we would find at Rasa Ria. From the moment of our arrival to our departure we were made to feel so… Read more
My family and I spent an amazing holiday at the Rasa Ria Resort from end February till 6 March this year. Although we were already aware of the excellent reputation of the Shangri La Group we certainly did not realize the extent of the excellence we would find at Rasa Ria. From the moment of our arrival to our departure we were made to feel so welcome and pampered and spoilt by all - from the Reception Team right through to the Housekeeping service - all were extremely efficient, warm, friendly and helpful. As for meals, the breakfast buffet consisted of a vast choice and variety of specialities to suit all tastes - plus special dietary requirements were all provided with pleasure and big smiles!! The choice of different restaurants for the evening meal offered an extensive choice to suit all palates as well - and it was all delicious and authentic. The restaurant, bar and poolside catering staff were incredibly efficient, helpful and friendly - nothing was ever too much trouble for them! Sincere thanks and heartfelt congratulations to all members of the amazing Rasa Ria team who made our stay so awesome!! Read less
Image of the Tripadvisor rating Nothing is too much trouble for the staff

Mar 19, 2020 weegers Hereford, England

We arrived on the 16th March only to have to leave on the 18th owing to the FCO advice and because Malaysia had closed their borders. This basically happened as we arrived on the evening of the 16th. We then spent the whole of the 17th arranging to fly back to the UK. The staff were incredible Nadia and Arween along with so many others assisted… Read more
We arrived on the 16th March only to have to leave on the 18th owing to the FCO advice and because Malaysia had closed their borders. This basically happened as we arrived on the evening of the 16th. We then spent the whole of the 17th arranging to fly back to the UK. The staff were incredible Nadia and Arween along with so many others assisted us when we were so stressed out. I had very personal family reasons why I wanted to visit Borneo and Unfortunately didnt get to see or do anything. We telephoned our travel agent numerous times asking if it was a good idea to travel and felt quite irresponsible travelling. We paid the price. One day we will return to the Rasa Ria and enjoy the holiday we so wished for and see these wonderful people again. i dont know all of the names, however, I did mention to Fiona the General Manager that her team were a credit and just amazing. Thank you and See you again. Read less
Image of the Tripadvisor rating Best Hotel

Mar 17, 2020 wrightyEssex Essex

Have just returned from this beautiful Hotel. The staff were always smiling and nothing was too much trouble. We stayed in the Garden area. Room was large and cleaned daily. Nature resort close by, and also the Golf Course, we did two early morning trips to the Golf course, and used a golf buggy to go around. There are multiple lakes and we… Read more
Have just returned from this beautiful Hotel. The staff were always smiling and nothing was too much trouble. We stayed in the Garden area. Room was large and cleaned daily. Nature resort close by, and also the Golf Course, we did two early morning trips to the Golf course, and used a golf buggy to go around. There are multiple lakes and we were lucky to see Otters on our first visit. A shuttle bus will take you from the Hotel to the Golf course, it is just up the road. The food was lovely, with plenty of vegetarian options. I do not eat meat or fish and the chef was quite happy to make me a main dish, and instead of meat I had vegetables ie sweet and sour vegetables. There is an ice cream shop on site. Fresh water available free of charge, two large sealed bottles left in the room each day, and also a water cooler near to the pool. Would highly recommend this Hotel. If I had to say anything negative, it would only be that I had to sign in via one of those awful touch screen computers. Read less
Image of the Tripadvisor rating Stunning resort and location

Mar 9, 2020 Aprilcake United Kingdom

We first stayed at the Shangri La Rasa Ria 18 years ago and were very excited about returning and seeing the changes. The resort is just as stunning despite more than doubling in size. We stayed in the Ocean Wing and cannot fault the rooms which are absolutely lovely. On arrival, our experience was not great. Our rooms had been booked by… Read more
We first stayed at the Shangri La Rasa Ria 18 years ago and were very excited about returning and seeing the changes. The resort is just as stunning despite more than doubling in size. We stayed in the Ocean Wing and cannot fault the rooms which are absolutely lovely. On arrival, our experience was not great. Our rooms had been booked by another family member who was arriving 3 days later. The hotel had left 2 cans of coke and a small box of chocolates in the room for them. On realising we were not that person, a gold circle member, we were told they were not for us and whisked them away. We were a bit incredulous as coke is provided free in mini bar and a few chocolates can’t have cost much. We are still laughing about it, but it was not a great first impression. As it was fairly late, we chose to eat at the seafood buffet which was a big mistake. Whilst waiting to enter the restaurant, we were told there were no seats inside but when my husband pointed out an empty table we were then shown to it. The seafood buffet was a complete disappointment, food was cold and the restaurant extremely busy and chaotic. No one was proactive in serving us and twice I had to go and find a waiter to ask for drinks. Things only improved the following day when we ate in the Italian restaurant and had a really delicious meal with good service. The Teppanyaki restaurant, however, was the highlight and the food was superb. We knew that Coast restaurant had closed and do not understand why as this was the jewel in the crown and the other restaurants do not compare in food or ambience. As an Ocean wing guest, we also should have been served breakfast in the Italian. This was closed at breakfast and lunch so all guests ate in the buffet. So again no personal service for ocean wing guests, including having to get your own tea or coffee from the machines. The treatments we had at the spa were excellent and I also enjoyed the reflexology at the pool. The ocean wing pool was very quiet, which was great but there was no drinks service unless you went to the bar or water machines. Due to the lack of guests, the hotel probably had less staff, which might explain the lack of service. Whilst we did enjoy our overall stay at the Rasa Ria, there were still too many issues for me to rate it as excellent. Also, we are not sure what the experience would be like when completely full. Read less