Hilton Chicago

Chicago, USA

The hotel

The Hilton Chicago hotel is a deluxe place to stay, retaining a distinguished air with its grand, Renaissance-inspired lobby and breathtaking gold and gilt ballroom. It perfectly fuses history with contemporary amenities. The hotel is ideally located on Chicago’s ‘Cultural Michigan Avenue Mile’ within walking distance of numerous sights, shops and the natural beauty of Lake Michigan. It sits opposite leafy Grant Park in which you can stroll of an evening before choosing to dine in one of the hotel’s restaurants; Kitty O’Shea’s is a lively Irish place serving tasty fare from the Emerald Isle and The Pavilion is a casual all-day dining venue, perfect for a leisurely pre-sight-seeing lunch, or afternoon tea. The spacious guest rooms are richly appointed with classic cherry furnishings, and many have two bathrooms, perfect if you and the kids are staying in one room. Exercise bunnies, or those with kids that need wearing out will love the huge gym and indoor pool area.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Restaurant
  • Safety Deposit Box
  • Close to City Centre

Where is it

Centrally located on South Michigan Avenue overlooking Grant Park and Lake Michigan, Millennium Park and Museum Campus. Close to the loop business centre, shopping and theatre district.

Hotel information

1,544 richly appointed rooms. All with air conditioning, satellite TV with pay films and PlayStation® games, phone with voice mail, alarm clock with MP3 connectivity, mini-bar, fridge, iron, board, in-room safe, hairdryer and coffee-making facilities. Weekday newspaper. Standard Rooms have either 1 king-size bed or 2 double beds sleeping maximum 4 adults or 4 adults and 2 children.

2 restaurants: The Pavilion Restaurant (lunch, dinner; healthy a la carte) Kitty O’Shea’s (beer, snacks, sandwiches). Lakeside Green Lounge. Indoor swimming pool. Fitness centre. Shopping arcade. Business Centre.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2567)
  • Very good (1996)
  • Average (1168)
  • Poor (556)
  • Terrible (320)
Image of the Tripadvisor rating Excellent customer service

Jan 16, 2022 khija12 Indianapolis, Indiana

We checked into the Hilton Chicago for a volleyball tournament. After the first night, my daughter became I’ll with what turned out to be Covid. I explained my situation to the front desk and without hesitation they told me I could check out early with NO additional fees. I am so grateful they were accommodating and only charged me for the one… Read more
We checked into the Hilton Chicago for a volleyball tournament. After the first night, my daughter became I’ll with what turned out to be Covid. I explained my situation to the front desk and without hesitation they told me I could check out early with NO additional fees. I am so grateful they were accommodating and only charged me for the one night we stayed regardless of booking our stay for 3 nights. Customer service is so hard to find these days and I will always consider Hilton properties for my future travels. Thank you, Hilton! Read less
Image of the Tripadvisor rating Keep out the homeless and street vendors from the lobby

Jan 13, 2022 NoSun2020 Cumming, Georgia

While my wife and I were waiting for our car we got pestered by a homeless man for food and by a salesman to buy timeshares. I hope Hilton security team can do more to protect their guest from these individuals Put more chairs in the lobby waiting for their car
Image of the Tripadvisor rating Trip

Jan 7, 2022 lionfan2054

Enjoyed my trip to Chicago great location. Within walking distance of everything I wanted to do. The Hilton's staff was very friendly and made you feel welcome. The room was clean and had everything I needed.
Image of the Tripadvisor rating Could be a lot better. Need more eatery inside hotel. Rooms kind of old. TV old and broken

Jan 4, 2022 rfd6267

Need more eatery. Need updated TV. Rooms are old and need modernization. Some of the operators were rude and acted like asking a question was prohibited. Parking is astronomical and absolutely ridiculous
Image of the Tripadvisor rating Small beds

Jan 4, 2022 margiejt

Hotel is very lovely and well kept. Great location. Very small beds and I’m not that big of a person. Right on Michigan Avenue. Liked the keyless entry feature. Lake view was very restricted. It was ok