Intercontinental Boston

Boston, USA

The hotel

There's no better location which best captures Boston's history, culture and contemporary style other than the inner harbor and at the stylish Intercontinental, you'll find yourself right at the heart of the action. Quincy Market, the North End and Chinatown are all just moments away and if you're looking to delve a little deeper into Boston's revolutionary past then the hotel overlooks the Tea Party museum and Freedom Trail. Boston is extremely easy to navigate on foot and promises a wide range of restaurants, cafés and bars however, with 2 awesome Intercontinental options onsite, featuring: French and Caribbean rum and champers, you may find yourself slightly spoiled for choice. After a good day's stroll there's no better way to rest and revive than at the Intercontinental's 24-hour Health Club where you'll find a heated lap pool, state-of-the-art gym and relaxing steam room to help you ease into the evening. Finally, if it's a jolly good pampering that you're after (and why not?) then SPA Intercontinental promises: massages, treatments and beauty therapies aplenty.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located on Boston's historic Waterfront and steps away from the Boston Tea Party Museum. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

424 rooms and suites on 12 floors in 1 building with 4 lifts. All with air-conditioning, cable TV, coffee maker, mini-bar*, Keurig K-cup coffee machine, agraria bath amenities, hairdryer and iron and board. Deluxe Rooms are 420 sq ft and have floor-to-ceiling windows and marble bathroom with glass shower and separate soaking tub, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe City View Rooms have 1 king-size or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Water View Rooms overlook the harbour and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 420 sq ft and have river and city views, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Miel "Brasserie Provençale" (French cuisine), RumBa Rum and Champagne Bar and VODKABA. Health Club with swimming pool, gym with cardio-equipment. SPA InterContinental® Boston*. 24-hour room service*. Concierge. Laundry/dry-cleaning service*. Water taxi service*. Complimentary WiFi. Valet parking available* (payable locally, subject to change).

*Denotes local charge.

Please note: minimum check-in age is 18 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4039)
  • Very good (1110)
  • Average (275)
  • Poor (97)
  • Terrible (97)
Image of the Tripadvisor rating 10 days stay summer 2021

Jan 21, 2022 HoustonAndre Houston, Texas

Fantastic location, walking distance to everything and great views. In general hotel facilities and service was great, but the concierge completely misguided us to our day trip to Marthas Vineyard, and we had a logistical nightmare with old cramped buses and long waiting times, with a infant, hence only 3 stars.
Image of the Tripadvisor rating Disappointing Stay. Not fit to be called premium

Jan 15, 2022 bohemianguy2001 Lafayette, California

Being a Spire Elite with IHG, I decided to spend a couple of hundred dollars to upgrade to Ambassador. I figured that since it is one of the highest status you can achieve, it would entitle me to an early check-in and an upgraded room at the least. We stay at the Boston Harbor Hotel when we visit Boston and love it but decided to try something… Read more
Being a Spire Elite with IHG, I decided to spend a couple of hundred dollars to upgrade to Ambassador. I figured that since it is one of the highest status you can achieve, it would entitle me to an early check-in and an upgraded room at the least. We stay at the Boston Harbor Hotel when we visit Boston and love it but decided to try something new. On the first day, we arrived around 2pm. I asked the front desk if an early check in was available. I was told that the room wasn't ready but they could store the luggage and call me when it was ready. At 3:30pm, after the regular check-in time, I checked again and was told that I was upgraded to a suite and the other guy was an ambassador too and was checking out late. At 4:30pm, I asked them again and was told by the front desk agent that they couldn't tell me when I could check in. The guy had the gall to tell me that I was getting my money's worth as an Ambassador and should be happy . I was given an option to downgrade my room and check in immediately . Ok, sure , then why didn't they give me the option three hours back? I asked to talk to a manager and that didn't work. Finally, I posted on social media about how poorly a loyal customer was being treated around 5:30pm.. 2 hours after their published check-in time and over three hours after arriving at the property) and magically, the room was available in 5 minutes. The room was huge and gorgeous with breathtaking water views. If this were the only issue I had faced during the stay, I would give this hotel 4 stars but unfortunately, our woes continued on. Next day, we put on the room service button and left during the day. On returning in the afternoon, the room wasn't done. We were told that maybe , we also put the do not disturb button on. We did not but well, I gave them the benefit of doubt. We left in the late afternoon and made sure we pressed room service again and that the do not disturb was not on..we also told the maid and front desk that we were leaving and requested the room to be done . A couple of hours later, the room wasn't still done. Once again, I called the front desk and complained. We were told to wait in the lounge while they did the room. As we were leaving, the cleaning lady walked in and told me that it was my mistake that she had to do this room now. I told her that I did not want to argue and wanted to wait downstairs. She got angry and asked me to wait while she called her manager and picked up the phone in the room and started talking .. I asked her to put her mask back on and practice social distancing and left the room. She kept asking me to stop and called another cleaning lady in the room to try and stop me. I have never seen such a poorly trained staff who would argue with guests and try and stop them from leaving. It wouldn't be a stretch to say that I started to worry about my safety next. The housekeeping manager apologized. The GM was very nice and called me and offered to give me a complementary stay next time I visited Boston. I believe I got some points as well. That is all well and good but here is the final nail in this proverbial stay/coffin. We booked a ride to the airport from the front desk. I assumed that like any upscale hotel, the charge would be included in the final bill . Instead, no one mentioned anything and it wasn't. On the day , a sketchy guy turns up and drops us at the airport. As I tip him, he says the hotel didn't pay him and he wants to be paid. I called the hotel and they rudely hang up saying they do not pay the ride service and let the guests settle the bills. The guy then charges my card by taking a copy but can't give me a receipt and ends up writing something on a piece of paper. He is literally called Mr. A or something. He promises to send me a receipt when his machine starts working again.. Imagine that, I go to the front desk of a 5 star hotel and ask for a SUV to the airport and they work with some Mr A who takes a copy of a credit card and grumbles about why a $20 tip is not enough for his work. Here is a summary of the stay.. messed up check-in, great room with amazing views, poorly trained housekeeping staff that made us feel unsafe, Rumba lounge is great but closes at 9:30pm which is ridiculous , a sketchy ride to the airport in their recommended cab service and an offer to give me some kind of free room if I email the GM .. who knows what exactly that offer will entail. Is it worth another try?.. I don't know.. Boston Harbor Hotel is way more polished. I wouldn't recommend the Inter-Continental Boston and especially wouldn't do it to anyone who is an Ambassador or Elite member with IHG. Read less
Image of the Tripadvisor rating Excellent on-site staff

Jan 14, 2022 376tiffle Palo Alto, California

We did a family trip to Boston for elderly family members to visit elderly relatives after a long period apart due to the pandemic. Key word is elderly. One tripped on cobblestones and banged up her leg. Jack Huang at the front desk was lovely in trying to find a solution for her to be able to climb up onto the hotel's plush platform beds with her… Read more
We did a family trip to Boston for elderly family members to visit elderly relatives after a long period apart due to the pandemic. Key word is elderly. One tripped on cobblestones and banged up her leg. Jack Huang at the front desk was lovely in trying to find a solution for her to be able to climb up onto the hotel's plush platform beds with her sore leg. He personally checked in again when he saw us in the lobby. The injury wasn't any fault of the hotel and yet he went over and beyond with his level of empathy and concern. I hope the InterContinental Boston management realize what a solid staff member they have! The hotel itself was a pleasant stay. James Hook Lobster is right across the street if you want a quick meal. The Waterfront is a peaceful walk. Google "Boston Harborwalk" for easy maps to walk along the water way. The Rose Kennedy Greenway is also close by for additional pleasant walking and takes you to popular tourist attractions. In 15 minutes, you can walk to Faneuil Marketplace, Quincy Market, Boston Public Market, Boston Massacre pavement marker and Old State House. The only thing that wasn't great was before we got to the hotel. The staff manning the phones aren't nearly as proactive or easy to understand as the staff on-site. I called specifically to reserve a small refrigerator and after a few rounds, finally understood that it was first come, first serve at check-in. I also called to ask to not be on the side of the hotel facing the fire station. We were told it would be noted. When we arrived, we didn't have much of a view since we looked into the side of another building which was fine except we heard piercing sirens despite being on a somewhat higher floor. If you are a light sleeper, you do want to be as high up as possible and not on a side close to the fire station. Read less
Image of the Tripadvisor rating A wonderful and pleasant stay

Jan 3, 2022 mayh2022

The front desk representative - Gaurav was very professional and friendly. He made my entire stay a wonderful and pleasant experience. The hotel room was very clean and staff were courteous. The location is conveniently close to the major attractions in Boston. I definitely will recommend this hotel to other people.
Image of the Tripadvisor rating Not worth the money

Jan 1, 2022 2000DK Singapore, Singapore

What we like: Location (within walking distance from the freedom trail), well managed, two queen size beds, big bathtub, separate shower room, nice lobby. What we don’t like: A bit noisy, renovation dated, no convenient stores nearby, pricy. On the whole, it is not value for money.