Row NYC

Midtown, New York

The hotel

Modern and lively, perfect for those wanting to be in the midst of it all. Paying homage to the vibrance and energy of cosmopolitan city life, the guest rooms showcase a chic, contemporary palette of white hot hues and accents of bright, block colour, and the walls boast urban-inspired murals, graphics and sayings. The dynamic and impressive Lobby area features the Iconic M International newsstand and gift shop, and the new District M lobby bar provides a European style breakfast café. After dark, why not enjoy a cocktail or two and one of Neapolitan’s fired pizzas, or step out to one of the nearby restaurants to sample some local delights! Within easy walking distance of the theatre district, and just one block from the bright lights of Times Square, this pioneering hotel offers guests a front row ticket to experience all that New York has to offer. Right in the heart of Broadway, other top attractions such as the Empire State Building, the Rockefeller Center, Macy's and the Jacob Javitz's Center are just a heartbeat away, as are local and national transport links.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Room Service

Where is it

In the heart of the theatre district, just 1 block from Times Square and Restaurant Row and 6 blocks west of the Rockefeller Centre. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

1,331 contemporary rooms. All with air-conditioning, cable TV with free HBO and Showtime, telephone, WiFi (included in resort fee), alarm clock and iPod docking station, signature toiletries by PURE, safe, hairdryer and iron and board. Standard Rooms are 135 sq ft and are compact and modern city-chic in design with 1 double bed, sleeping maximum 2 adults.

Superior Rooms are larger and have 1 double bed, sleeping maximum 2 adults.

Deluxe City View Rooms have views of the city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Premium City View Rooms are located on the highest floors, with views of Manhattan's skyline, with 1 king-size bed, sleeping maximum 2 adults.

Executive Suites have separate living room, with 1 king-size bed, sleeping maximum 2 adults.

District M (European Cafe by day and Neapolitan Pizzeria and cocktail bar by night). City Kitchen (gourmet food market). Sugar Factory café and confectionery. Iconic M one-stop-shop (open 24-hours). 24-hour state-of-the-art fitness centre including CYC Fitness (indoor cycling). Internet lounge (30 minutes complimentary). Laundry/dry-cleaning service*. Concierge service. Glam&Go (express hairstyle bar). Self and valet parking $55 plus tax per day for standard cars, $65 plus tax per day for oversized cars (payable locally, subject to change). WiFi (included in resort fee).

​The hotel charges a facilities fee of $33.85 inclusive of tax per room, per night, in addition to the room rate (payable locally; subject to change).

The fee provides the following services: ROW Pass, all local, long distance, and international phone calls; premium high-speed wireless internet access for unlimited devices; an eco-friendly, collapsible 16 oz. water bottle to use at the hotel’s water filtration stations; access to the third floor fitness center; internet access and printing services in our iMac lounge (all inclusions subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7352)
  • Very good (8227)
  • Average (4957)
  • Poor (2580)
  • Terrible (2542)
Image of the Tripadvisor rating Good location, not very clean

Jan 20, 2022 JosieP14 London, United Kingdom

Stayed here recently for 4 nights and it did not meet expectations. Check-in was fine (seems like we got lucky on this front based on other reviews), but the room itself was disappointing. It was very small and not clean at all - on day 3 we found socks left by previous guests shoved in the corner and down the side of the bed found receipts, face… Read more
Stayed here recently for 4 nights and it did not meet expectations. Check-in was fine (seems like we got lucky on this front based on other reviews), but the room itself was disappointing. It was very small and not clean at all - on day 3 we found socks left by previous guests shoved in the corner and down the side of the bed found receipts, face wipes and other trash. I mentioned this on checking out, but was not offered any concessions. The heating in the room was uncontrollable, the heater was on full blast and the air con didn't help, so we sweltered every night. The elevator system is farcical, trying to cram 20+ people into one small lift. People waiting ages just to get up to their rooms. They need to sort this out asap and make sure all elevators are working. The main restaurant is closed, but on their website this is not mentioned. You are also not allowed to sit in the bar area during the day "because of Covid". This essentially means there is nowhere for guests to sit in the hotel unless you go to your room. The resort fee is extremely high when essentially you just get wifi for it, as other amenities are half shut. Thankfully the wifi did work well. Essentially you would only stay here for the good location and the low (ish) cost. Thankfully New York is a city to be explored, so we didn't spend much time in the hotel. We will give Row Hotel a miss the next time we visit NYC. Read less
Image of the Tripadvisor rating A great stay

Jan 17, 2022 Travel40254233128 Milton Keynes, United Kingdom

After reading recent reviews we were slightly worried about our upcoming stay at The Row but we needn’t have been We got to the hotel at 2pm, no queue at check in which was a nice surprise after recent reviews. We were given our hotel key straight away. Our room was comfortable and had plenty of room for 2 of us for a 5 night stay The hotel was… Read more
After reading recent reviews we were slightly worried about our upcoming stay at The Row but we needn’t have been We got to the hotel at 2pm, no queue at check in which was a nice surprise after recent reviews. We were given our hotel key straight away. Our room was comfortable and had plenty of room for 2 of us for a 5 night stay The hotel was in an excellent location & our room had a great view down 8th Avenue If you’re a light sleeper bring ear plugs as that road is rather noisy. There is a fire station a couple of blocks away so we would always hear them coming and going The downsides for us were the resort fee you have to pay. We didn’t receive any vouchers or a water bottle as mentioned on their website. The restaurant and bar area was closed most nights and the food hall which is adjacent to the hotel which is also shown on their website is closed due to COVID and didn’t show any signs of reopening. A little disappointed as a few weeks before our stay I emailed the hotel to check if everything was open and they assure me it would be and failed to mention the food hall was closed and the restaurant and bar wouldn’t be open all the time, so not really sure what you are paying for other than WIFI Other than that a great stay! Read less
Image of the Tripadvisor rating Modern and Clean

Jan 15, 2022 caomhan99 Derry, United Kingdom

We stayed in this hotel just before Christmas and we had a fantastic stay. The lines for check in were extremely long which wasn’t ideal after a long flight. However, when we got to reception we were greeted by Junior who was incredibly friendly and helpful, he even upgraded our room. When we got to the room it was a great size (for NYC) as well… Read more
We stayed in this hotel just before Christmas and we had a fantastic stay. The lines for check in were extremely long which wasn’t ideal after a long flight. However, when we got to reception we were greeted by Junior who was incredibly friendly and helpful, he even upgraded our room. When we got to the room it was a great size (for NYC) as well as being extremely clean with a good view looking towards Times Square. All in all, aside from the lines at check in which are understandable the week before Christmas, I would highly recommend this hotel to anyone heading to New York. Read less
Image of the Tripadvisor rating Great Location, not as nice as it used to be.

Jan 10, 2022 Newcastle1986 Newcastle upon Tyne, United Kingdom

Our experience at The Row was not as we hoped and I hate to be so pessimistic and sound like a complainer. I stayed at this hotel a few years ago and I am sure the pandemic has alot to answer for but the customer service was the thing that let this whole experience down the most. The rooms were very worn down and not clean enough, especially as we… Read more
Our experience at The Row was not as we hoped and I hate to be so pessimistic and sound like a complainer. I stayed at this hotel a few years ago and I am sure the pandemic has alot to answer for but the customer service was the thing that let this whole experience down the most. The rooms were very worn down and not clean enough, especially as we are in a pandemic and levels should be higher. There was dust, finger prints on windows, mirrors, allover the toilet sliding door and crumbs on the floor. I had stains on my sheets. We did mention this and they did change our rooms, but no apology. I checked the new rooms before changing and they were just as bad as the ones we were in. So we stayed put to be next to our other guests and asked for more sheets and we wiped everything down. We did get a gesture of an apology at this point. All three rooms were like this too, 5 including the replacements they gave us. We also emailed the hotel 3x times in advance of our arrival and had no reply. The messages were over a couple of month as we knew they would be busy and to different addresses as it was regarding two different queries, but still nothing from either. Previously we had excellent communication. The ladies on reception were not that friendly and actually a bit rude. (There did seem to be a woman more in charge and she wasn't as unfriendly as the rest but was the one who didnt applogise for our issues). Cleaners were friendly enough. We did have an issue with one of the room safes and they did send people up ASAP. Lifts are not equally used / issued. During peak times you could be waiting 20-25 minutes to get in a lift especially with luggage. We had to go down one at a time. One lift servicing over 24x floors. If you are on a lower number you definitely waited longer. They need to address the lifts. The lifts on the left side were always in use whereas the right were not. You have to enter your room number inadvance and it highlights which lift to go to. I loved this hotel last time I went, which is why I booked the 6 of us to go this time and I hate to seem to harsh especially given the circumstances. I would never normally even be bothered and would put up with either issue tbh, im usually quite no frills, but I think the collection of uncleanliness paired with not very nice CS, really threw our whole experience to a negative. It is a great location, the hotel isn't that bad, but don't expect anything great. It's OK, a room with a relatively good view and so so customer service. I personally wouldn't stay again. We have stayed at a few hotels in NYC now to know there is definitely better, or there was pre-pandemic. Things have changed alot and maybe this would be the same for most. I have taken this into consideration but I definitely wouldn't want try it again to be sure. Read less
Image of the Tripadvisor rating long time to check in

Jan 8, 2022 snapdaddy666 Fairbanks, Alaska

It took FOREVER to check in and the line was not very long. Noted peeling paint and chipped surfaces. But all of this is described in other reviews. What I would like to know is very simple. Management is aware of these problems--just note the boiler-plate responses they post below each bad review. So if they know about these persistent and… Read more
It took FOREVER to check in and the line was not very long. Noted peeling paint and chipped surfaces. But all of this is described in other reviews. What I would like to know is very simple. Management is aware of these problems--just note the boiler-plate responses they post below each bad review. So if they know about these persistent and systemic problems, why don't they just fix them??? Read less