The Maslow Hotel

Johannesburg, South Africa

The hotel

Said to be set in Africa’s richest square mile, The Maslow has a lot to live up to. Luckily it has that winning combination of smart styling, soothing spa treatments, and al fresco swimming to make sure it keeps up with the Joneses. In the popular financial district of Sandton, it’s a favourite with those wanting a relaxed stay in the city – especially with its complimentary shuttle to nearby Sandton City Mall, and its handy proximity to must-see sights like Nelson Mandela Square. When you return from sightseeing around Jo’burg, The Maslow welcomes you back with its sleek yet comfy guest rooms, the relaxed Lacuna Bistro and bar, and stunning views over this modern city from its Africology Spa.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Located in Sandton’s financial district. Transfer time from Johannesburg Airport: 20 minutes.

Hotel information

281 rooms. All rooms with air-conditioning, writing desk, satellite TV, coffee machine, mini-bar*, WiFi access and safe. Luxury Twin rooms are great as a base and have twin beds, sleeping maximum 2 adults. Luxury Queen rooms are also available.

Luxury Queen Rooms With Balcony and Suites are also avilable.

The Lacuna Urban Bistro (all-day dining) and Laguna Bar (tapas bites). Swimming pool. Spa*. 24-hour gym. Oasis gardens with terrace seating. Complimentary shuttle to The Sandton Gautrain station, Sandton City mall and Nelson Mandela Square. Wayfarer Business Lounge (transit lounge). Laundry service*. 24-hour room service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (516)
  • Very good (394)
  • Average (114)
  • Poor (43)
  • Terrible (36)
Image of the Tripadvisor rating Awful experience that left a bitter taste

Jan 20, 2022 Ponwodi

I visited South Africa from the USA for the first time for a dear friend's birthday celebration in last month. I heard many awesome things about the Maslow from her prior to my arrival and I was very excited about staying at my reserved prepaid luxury queen room. Check in downstairs at the front desk was uneventful. Vincent was my porter who… Read more
I visited South Africa from the USA for the first time for a dear friend's birthday celebration in last month. I heard many awesome things about the Maslow from her prior to my arrival and I was very excited about staying at my reserved prepaid luxury queen room. Check in downstairs at the front desk was uneventful. Vincent was my porter who helped me with my luggage to the room. I was led up the elevators to a small dingy room on the 4th floor with a sagging mattress. I was so confused. I asked Vincent if this was the luxury queen suite that was reserved. He said he was unsure and called the front desk to confirm. He was told over the phone that it was the right room so I asked if they had a better room with a better view at the same rate and he was given two rooms numbers on the second floor. We left my luggage outside the room on the fourth floor and walked back to the elevators. We headed down to the second floor and I saw one room which looked just a little cleaner than the first. My disappointment worsened. I began thinking to myself, isn't this supposed to be a four or five star hotel so why are the rooms so small and dingy like a motel? We then went to the other room on the second floor and it was beautiful. It had a nice pool view, spacious and very clean. Then Vincent says he doesn't think the room was at the same rate with the others. He proceeds to call downstairs to confirm and the front desk/concierge verified it indeed was the same rate. Vincent heads back up to get my luggage from the fourth floor and brings them to my room on the second floor. I tipped him well for the troubles before he left and then went into the bathroom to enjoy a nice long shower. The whole time I was in shower, I heard my hotel room phone ringing nonstop. I thought it was my friend trying to come up to my room. When I got out of the shower, I called her only find out she never called my room. I got dressed and unpacked all my luggage only for my room phone to ring again. I answered this time and it was the manager of the hotel on the other end of line. He said he had been calling me because they had made a mistake and it was going to be an extra eighty dollars a night for that room for the next seven days in addition to my already prepaid payment made months ago. Again I was confused. I said but Vincent called the frontdesk and the concierge confirmed it was the same rate. He then says they could give me that one night free but I would have to check out the next morning to another room. I was so upset at this point because I had just unpacked. It really felt like a scam to me so I would pay more. Like they showed me all the dingy rooms first, then took me to a nice room, told me it was the same rate and then to get more money from me, they call back to say it's not the same price. The hassle of packing and moving to a small dingy room was the last thing on my mind. I was so upset. I called my friend to let her know what was going on. She was also upset that her guest was been scammed. She told me they actually should have offered me a discount for the inconvenience instead of charging me more. I almost cried at this point. It was then I decided, it wasn't worth the stress to move to a smaller dingy room. I ended up paying almost five hundred dollars upon check out seven days later. I am taking the time to write such a lengthy detailed review as a buyer beware especially to foreign travellers coming into Johannesburg. Maslow Sandton is not worth the name or the reputation. I will never go back. Read less
Image of the Tripadvisor rating Médium to poor service

Nov 21, 2021 Haris M

Small Bed, poor Breakfast, early Housekeeping Ringing and noise of people speaking in corridor. The pandemic policy is very wrong. No alternative solution for guest. Bar closing much earlier. Room service close earlies. And nothing on mini Bar.
Image of the Tripadvisor rating Good hotel

Oct 9, 2021 matildaspy56 Lilongwe, Malawi

The hotel staff went above and beyond to make my stay comfortable especially the concierge staff. The highlight for me was the free shuttle to and from the shopping mall. Breakfast was great although limited choices.
Image of the Tripadvisor rating Loved the massage at the spa

May 18, 2021 jenniferwF3572FS Gauteng, South Africa

Took the overnight package at the hotel with a couples full-body massage included. The massage was magnificent! Highly recommended for stressed city goers. The Guy Fieri restaurant pulled pork burger is also a must. Good food, great customer service and lots to do for adults.
Image of the Tripadvisor rating Staycation in the city

Dec 21, 2020 DavidandBel Johannesburg, South Africa

We decided to spend 3 days at the Maslow as a staycation as we wouldn't leave Joburg. The hotel is really luxurious and well equipped for both business and family. The pool is heated and really a hidden jewel of the hotel which we really enjoyed. There is a nice shallower kids pool which we spent time in. The room is well sized and very… Read more
We decided to spend 3 days at the Maslow as a staycation as we wouldn't leave Joburg. The hotel is really luxurious and well equipped for both business and family. The pool is heated and really a hidden jewel of the hotel which we really enjoyed. There is a nice shallower kids pool which we spent time in. The room is well sized and very comfortable. The wifi is great with a nice modern tv interface allowing movies to be streamed from a selection as well as lots of Dstv (cable) channels. There is also a nice gym area. Staff were unbelievably friendly and helpful. It was a really great stay. Read less