TRYP by Wyndham Times Square South

Midtown, New York

Virgin rating

The hotel

Boasting some of the largest rooms in New York, the TRYP is a whimsical blend of Mediterranean origins and big city chic. A great choice if you’re visiting with the family, accommodation is not only spacious but also well equipped with wonderful views. Plaza Central is the hotel’s social hub, with free high-speed Internet access, laptops and TVs. For a more culinary place to unwind, head to Gastro Bar instead to enjoy hand crafted tapas and designer cocktails and refreshing Sangria. Walking to the myriad sights around the neighbourhood should be exercise enough, but if not, the complimentary fitness centre is open 24 hours. Your first time in New York? No problem! Get all the top tips from the concierge team and you’ll feel as if you ‘own’ the city!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Close to City Centre

Where is it

Midtown Manhattan, on West 35th St between 8th & 9th Avenue, a stone’s throw from Broadway and Madison Square. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

173 rooms on 15 floors. All of which are air-conditioned with satellite TV, telephone, complimentary WiFi, tea/coffee maker, iPod dock, safe, hairdryer, iron and board. Deluxe Rooms are 215 sq ft with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Premium Rooms are approx 420 sq ft with views of the city with 1 king-size bed and 1 sleeper sofa or 2 queen-size beds and 1 sleeper sofa, sleeping maximum 4 adults and 2 children.

Family Rooms are approx 411 sq ft with 2 queen-size beds, bunk beds for 2, sleeper sofa and a separate living room and games console, sleeping maximum 4 adults and 2 children.

Gastro Bar at 35th (open for breakfast, lunch and dinner). Rooftop balcony (open seasonally). 24-hour fitness centre. Complimentary WiFi. Laundry/dry-cleaning service*. Concierge service.

This hotel has a resort fee of $16.33 plus tax per room, per day (payable locally, subject to change)

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2367)
  • Very good (1717)
  • Average (485)
  • Poor (221)
  • Terrible (241)
Image of the Tripadvisor rating Huge issues with hot water

Aug 4, 2022 Rachel L

Our hotel room was small and not super clean but not too different to other NYC hotels I’ve stayed in. What really stood out was the hot water situation. To access hot water we had to run the shower or tap for 15 minutes. This is not only massively inconvenient (we had two small children, cranky from travel and in need of a good scrub) but it’s… Read more
Our hotel room was small and not super clean but not too different to other NYC hotels I’ve stayed in. What really stood out was the hot water situation. To access hot water we had to run the shower or tap for 15 minutes. This is not only massively inconvenient (we had two small children, cranky from travel and in need of a good scrub) but it’s totally irresponsible in terms of sustainability. If every room in the hotel is wasting 20 minutes worth of water, whilst using energy to heat the water up that all adds up to a phenomenal amount of wasted resources. I can see from past reviews that this wasn’t a one off issue. Read less
Image of the Tripadvisor rating Ok hotel

Jul 31, 2022 Fernanda B Sao Paulo, SP

Hotel ok, location is not the better but it’s ok. Service is not good. They try tô charge you for everything, long line for all, just 1 person tô handle everything. All the requests the answer is no. Rooms are clean and good. Bed is good but shower is terrible!
Image of the Tripadvisor rating NOT A REAL 4 STAR HOTEL.

Jul 30, 2022 MichelaAI

we stayed in this hotel in late May. The hotel is on 35th street so great location near Time Square. Unfortunately, the hotel is not a real 4-star hotel. Upon our arrival we were told that the payment had to be made immediately, without even having first seen the room. Once we saw the room, we proceeded to settle the bill right away, but the staff… Read more
we stayed in this hotel in late May. The hotel is on 35th street so great location near Time Square. Unfortunately, the hotel is not a real 4-star hotel. Upon our arrival we were told that the payment had to be made immediately, without even having first seen the room. Once we saw the room, we proceeded to settle the bill right away, but the staff insisted that the payment was not coming to them. We were detained for over an hour, despite being tired down in the lobby as, despite the payment being made, they insisted on telling us that they didn't see him. The room is large enough and the beds are comfortable and wide. Unfortunately, the cleaning is very poor, there was dust everywhere and the sheets in almost a week of stay were never changed. The first morning we went down for breakfast, which was included in our booking booking. We were told breakfast is included for only two people, this wasn't written anywhere, and it didn't make any sense as we had booked a room for 5 people with breakfast included. They had no desire to solve the problem, nor to come and meet us, and although we got in touch with Booking (who was shocked in turn), we could not solve the problem. In any case, breakfast is a takeaway bag containing a bottle of water, an apple, a beagle and a muffin. In Italy in a 4-star hotel, the customer is not treated in this way, and in the event of a misunderstanding, everything is done to solve the problem. In addition, the sheets should be changed at least once during a 6 night stay, and the furniture should be cleaned and dusted. We waited to writer the review hoping that in the meantime we would be returned the Money of the deposit, which by their mistake was taken twice (so about 300 dollars). Unfortunately, after a month and half we can confirm that 150$ (an extra deposit) was withheld by the hotel. Read less
Image of the Tripadvisor rating Read before visiting, they destroyed my property! Horrible experience.

Jul 28, 2022 B3948WHjoeg

After coming home from an event that ended late and had us back at the hotel at 1:30 am, we were abruptly woken a few hours later at approximately 5:45 AM on June 23rd. My girlfriend and I woke up to an approx two-inch high flood in our room from a stream of water pouring out of the air conditioning unit from a burst pipe. This caused a flood… Read more
After coming home from an event that ended late and had us back at the hotel at 1:30 am, we were abruptly woken a few hours later at approximately 5:45 AM on June 23rd. My girlfriend and I woke up to an approx two-inch high flood in our room from a stream of water pouring out of the air conditioning unit from a burst pipe. This caused a flood throughout our room that leaked into the rooms below us. All our clothing, shoes, luggage, and Apple MacBook Pro laptop were under the two-inch pool of water throughout the hotel room. Worst of all, my apple laptop was submerged underwater and is completely inoperable with years of documents and data lost to the water damage. A few minutes after we were woken by this flood, we had hotel personnel knock on our door who promptly requested we leave our room and get another room. However, there was no room immediately available so we carried our soaked belongings to the bathroom and a crew entered our room to start to address the disaster. Approximately two and a half hours later at 8:30 am, a hotel staff member with a luggage cart came and said a room was available for us. With our shoes and clothing wet, we were left to walk and take an elevator barefoot and in our pajamas to our new room. When we called to request to extend our checkout time given the situation, we were told we could stay a bit later, until 2 pm. Shortly after that call, we received a call from the front desk (around 8:45 AM) offering us a complimentary breakfast provided we came down to eat it by 10:00 AM. Evidently, the gravity of the situation was lost on the staff who did not comprehend that this wasn’t something we could do given we had NO dry clothing or shoes. A simple offer to bring us breakfast to our room was not even offered. This was a complete mess of a morning, to say the least. The staff took our wet clothes and shoes and said they were cleaning them. When they came back hours later they were dry but clearly not cleaned as all the clothing smelled horrible. When we checked out later in the afternoon, we requested to speak with the on-site manager and were told that he wasn’t at the hotel at that time, which is very surprising in general and more so given the circumstances. We asked for the name of the manager and were told his name is “John” …we asked for his last name, and they claimed not to know. We wanted to discuss this nightmare and talk about the next steps to address this horrible situation. We would have expected that someone from management and authority to speak on their behalf, would have shared your hotel insurance information and be able to correct this situation, or at least allow us to submit a claim for all of our property that was destroyed at the fault of your hotel. I feel this flood ruined not just our belongings but our entire stay. We were floored that the front desk staff was not authorized to credit us for our stay, they would not even credit us for the last night and 3 hours of sleep. How you can run a hotel with staff that is unable or unwilling to take accountability and rectify an unplanned disaster that we were the victims of, is just astonishing. Understandably accidents happen, but for us not to have a solution to this matter or manager’s assistance is extremely unprofessional and frankly unbelievable. We have tried to reach the manager by email and by reaching out to the hotel with no success. Wyndham corporate was contacted and said they have even reached out to the hotel franchise and said we should have a resolution within a week. No one has ever reached out or answered us regarding this occurrence. We are left with no choice but to go to small claims court for the damages of my belongings. As of today, the general manager of this hotel John Sharma has not tried to resolve this situation even after a month. Once John Sharma, the general manager, was contacted he continuously stated: " the problem will be resolved just give me a day". The problem has still not been solved after a month or any information that would show that they are taking steps to reimburse me for the hotel stay and my damaged property. Read less
Image of the Tripadvisor rating Tryp Wyndham NYC

Jul 27, 2022 Inspire318342

The 2 gentlemen at the front the desk and the night time, young lady were extremely nice and accommodating. Thank you to Tofael, Joseph and Rosy! At one point during my stay, I asked for a room change as the folks in the adjoining room were very noisy at night. This request was denied by the front desk person, (she worked there during the day,… Read more
The 2 gentlemen at the front the desk and the night time, young lady were extremely nice and accommodating. Thank you to Tofael, Joseph and Rosy! At one point during my stay, I asked for a room change as the folks in the adjoining room were very noisy at night. This request was denied by the front desk person, (she worked there during the day, everyday) She indicated room changes are not allowed. AS a diamond member, I found this to be appalling and poor customer service at the very least. I guess it is false advertising, when aWyndham states room upgrades are available for Diamond members. I wasn’t even asking for an upgrade, just a quieter room! On my last night, Rosy managed to get us another much quieter room. Going forward, my loyalty will be to other hotel brands. Read less