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The Dock Bar

Scarlet Lady facilities

On board facilities

If you need a healthy dose of ‘Vitamin Sea’ to recharge your batteries, you can’t get much better than the on board facilities on the Scarlet Lady. They’re designed to work organically so that your mind, body and spirit are pampered, indulged and cared for with a mix of high-energy adventures coupled with some serious rest and relaxation.

Scarlet Lady facilities have been created with you in mind, so there’s plenty of outdoor and outward-looking spaces where you can bliss out to a perfect Caribbean sunset, or re-energise with a dawn yoga session.

Health and wellbeing ship features

Holidays are meant to be adventures, where you discover new cultures, new places, and new sensations. But they’re also a chance to slow down, relax, and detox. On the Scarlet Lady you’ll find cruise ship facilities that go way beyond the average and into the exceptional, designed to look after your health and wellbeing.

Redemption spa

Take a wander up to Deck 5 and Redemption is at hand. This dazzling spa is inspired by an underwater cave, so it’s a fully immersive experience from the second you walk through the door. This hideaway has everything you need to rejuvenate your body, calm your mind and invigorate your soul.

Take a dip in the hydrotherapy pool, release your inner child with a mud bath (guaranteed to make you giggle as you squeeze mud through your toes), experience the skin-tingling sensation of a salt room, and zone out on a quartz bed. Add in a selection of the best spa treatments and your redemption is complete. Come back in the evening and the spa’s thermal suite has been transformed into an exclusive spa party.

Redemption Spa
Dry Dock

Dry Dock

Pampering yourself doesn’t stop at Redemption Spa. Need a little more TLC? Head up to deck 6 for Dry Dock, the on board beauty salon and the place to be for that show-stopping look.

Stubble & Groom

Stubble & Groom

It’s not all just for the girls on Deck 6 – we’ve got exclusive cruise facilities for the chaps too. Feel supreme after a visit to Stubble & Groom on deck 6, the most stylish men’s grooming salon for a tidy up, a trim, or a full-scale wet shave.

Spa Treatments

Spa treatments

From manicures to pedicures to the best massage you'll ever experience, Virgin Voyages has it covered with the very best pamper treatments available at Redemption Spa on deck 5.

B-Complex gym

If your idea of top-quality cruise ship facilities includes a kick-ass gym, the Scarlet Lady has you covered. The B-Complex features the ultimate well-being and fitness experience with its Build, Bike and Balance rooms, all with dramatic ocean views. For on-demand fitness head to deck 15 where the ship’s cruise features include gym spaces equipped with cutting-edge fitness technology.

Wellbeing pool and bar

After working up a sweat in the gym or restoring yourself after a moment of reflection in the Redemption Spa, bask in the serenity zone by dipping in the Well-being Pool. Then boost your energy with a fresh, cold-pressed juice served at the Gym and Tonic bar on deck 15.

Wellbeing Pool

The Athletic Club

Designed along the lines of retro athletic social clubs, the Athletic Club on deck 16 includes an outdoor active training camp, a boxing ring, a basketball court, and a refuelling station at the cold-pressed juice bar. Cruise facilities don’t get much better than this.

After you’ve run, jumped and generally given every muscle group a good pounding, chill out and relax on the biggest semi-circular day bed on the high seas. Fancy a bit of quiet time? Take a snooze in one of the cabana beds.

Bright and buoyant cruise ship facilities

Richard's Rooftop

Virgin Voyages facilities on the Scarlet Lady include a nod to the founding father of the brand, Mr Branson himself. Richard’s Rooftop designed by Tom Dixon’s Design Research Studio is an exclusive and ultra-chic outdoor lounge reserved for the ship’s RockStar suite elite. This private club mashes up futuristic and retro to create a light and sound feast for the senses. Chill out and look gorgeous on circular loungers, while specially-designed coloured glass casts rainbows that dance their way across this unique outdoor lounge.

Squid Ink

This is the trip of a lifetime, so why not ditch all the usual mementoes, tourist trinkets and souvenirs and get something that’ll stay with you for the rest of your life? When the Scarlet Lady sets sail next year there’ll be something a little bit special on offer - the ship’s very own tattoo studio. Tattoos have been part of the nautical tradition for centuries, so why not celebrate your own maritime adventure with your very own piece of body art? Inker-extraordinaire Lou Rubino Jr is wielding the needles, and this legendary artist can tattoo an exclusive voyage tattoo design, or you can create your own, very personal and special tattoo that’ll be with you for the rest of your life. If you’re eager to get inked, head to Deck 6, right in the centre of the ship.

Squid Ink

Squid Ink will also feature some of the world’s best guest tattooists, and all tattoos are done using World Famous Tattoo Ink original vegan ink. If you prefer to get various parts of your body pierced rather than go for a full-on tattoo, the studio will also be doing piercings as well.

Tasty cruise features - on board food and drink

Virgin Voyages facilities reach their peak when it comes to on board food and drinks. The dining experience on the Scarlet Lady is worlds away from your usual cruise features. Forget buffets, for starters. Forget scheduled seatings that force you to eat at a set time. You can choose when you eat, and what you want to eat.  Grab a quick meal on the go from The Galley, the ship’s very own market street filled with a world of food-truck inspired feasts, or take in dinner and a show at the Razzle Dazzle restaurant - the all singing, all dancing drag queen brunch.

Virgin Voyages have thought about everything when it comes to food and drink. From Tacos to Sushi, there's something for everyone, all freshly prepared on order.


Go to restaurants and dining

The Wake

Shows and events

When it comes to the entertainment on board the Scarlet Lady, nothing is predictable. From shows with a modern take on classic stories to interactive parties both on board and on land, the Scarlet Lady has thrown out the rulebook when it comes to cruise ship entertainment.

The creative team whose pulled all this together has developed a mix of original and unique show concepts where the entertainment offers bespoke experiences created exclusively for Virgin Voyages. You won’t just sit and watch – you’ll be fully immersed and even play your own part as you’re encouraged to join in. Become part of the experience on the Scarlet Lady.


Take a look at the entertainment

The Beach Club

The Beach Club

The only way to access Virgin Voyages' private beach club is on the Scarlet Lady. From morning yoga on the beach to DJ-led pool parties in the afternoon, this club is one of those exclusive Scarlet Lady facilities you won’t find anywhere else.

The Manor

The Manor

A two-story resident nightclub inspired by a classic theatrical ballroom that’s been mixed up with a decidedly playful and glamorous ‘70s punk vibe that echoes the early days of Virgin’s musical heritage. Awe-inspiring shows to kick the night off before it transitions into a nightclub that’ll have you dancing until dawn. After all, you’re allowed to miss that early-morning workout once in a while...

The Red Room

The Red Room

This live performance space is the first ever transformational theatre at sea. Offering festival-inspired shows uniquely created for Virgin Voyages.


Call us on 0344 472 9646 to book your Virgin Voyages adventure


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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us

If you are in the USA or Canada please email:

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