Coco Key Hotel & Water Park

The worst thing about this place was having to leave!!!! From the moment of stepping through the front door and being greeted by the front desk to our at last hour there when we were grabbing breakfast and checking out the stay that my daughter and I experienced was absolutely wonderful. I would like to thank each and one of your staff members. Each individual I came in contact with were extremely friendly, and if approached also very helpful. Check in was very simple and the front desk staff were always available to answer any of your questions. I had quite a few throughout my stay. They even offered this service after check-in where someone from the staff texts you that way if at any time you need immediate assistance or you can't for some reason or another get through by phone you can just ask. I use that quite often too myself. Everyone has their phone next to them at all times which makes it quite handy. The room was nice and exactly what I expected. Only thing kind of cool would be if you guys got some microwaves in the rooms but this was already known so nothing that can be held against them. Everything else was exactly how I thought it would be and honestly a bit nicer. My room was poolside and I love being able to walk out the doors right to the pool. The unit in the wall could sometimes make a little bit of noise but all you have to do is shut it off and write back on. That is seriously to be expected in most places especially after running it all day. The front pool very nice and the landscaping around both it and throughout was absolutely beautiful. Seriously their staff you could tell kept up with the building. Constantly either doing housekeeping or maintenance which kept the place extremely tidy. And with a place with that many people running around especially going into the back water Park area with all the families kids and parties. It's VERY important. And again even when walking around and the maintenance man power washing outside stops to say hello to you then you know just how exceptional the entire staff is. The water park was fun I even ran around myself and played a bit. In all 3 sections thank you. Plenty of lifeguards on staff which is also a major plus considering a lot of parents don't bother to run around with their kids. Safety measures we're definitely approved upon and then some. I also really liked how you guys had the gates in between each section, because of that reason. They also had bars by both the hotel pool and the water park. Would have loved a little bit more of a selection but your bartender's I came in contact with definitely sold it on all that you had. Thanks so much Andres. The arcade was okay. A pretty wide assortment of games and price was alright but we didn't really spend too much time in there because she was so drawn to the water park. The little restaurant/snack bar place they had was okay as well. Typical variety of food that you would offer in a family establishment or a place with pool. Both places offer pretty much the same type of variety we offer at the ones I run back home during the summer season along with the restaurant throughout the year. However the breakfast spot .... That place is absolutely phenomenal. And I'm talking about both the selection and of course the staff!!!!! Food is always hot and you can see how they work together and cleaning everything up as quickly as possible while not forgetting the number one thing and being customer service. Two girls I absolutely have to shout out to. Sandra an Johenix!!! Now those are two shining stars and the hustle on them girls along with their personalities and eagerness to display exceptional customer service. I seriously wish I had 10 just like them especially coming into the summer season. Ladies you were amazing. An Jo my offer stands, if you ever make it up here to Virginia Beach area weather for vacation or relocation. Please hit me up. My daughter and I had to give them hugs goodbye they were both soooooo wonderful. Thank you for not only making this not only the most memorable, but also the very best vacation we have had. Ps Oh and I'm guessing I should probably post something about the shuttles. Like everything else they were great. Multiple times both in the morning and in the evening. However the last one picks up I believe was at 7:20 (for universal) but if you want it to stay a little bit longer you could either Uber ($7-10 depending on style) or walk. (Which I wouldn't really recommend due to the traffic especially with younger ones but it's about a 47 minute walk) Pps. If you have any other questions or anything I don't sugarcoat anything and we'll let you know about the area or anything else you would like. I also wrote another review on Google which I invite you to go read. That one was about halfway into our stay while this was about a week and a half after.. Read less

Their bell service is top notch, Eric helped us with our luggage and was beyond kind and helpful, probably my most memorable meeting with anyone during my vacation. Dude deserves crazy recognition! Power went out during the stay and some people were stuck in the elevator but it came back after only about 10-15 min. Needs updated air conditioning, it was so hot in the room and it felt like the ac turned off constantly. The bars were great, the people tending the bars were kind even though they were swarmed with people. Read less