Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated with brand new rooftop), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7963)
  • Very good (2507)
  • Average (963)
  • Poor (412)
  • Terrible (331)
Image of the Tripadvisor rating Amazing hôtel

Apr 13, 2024 Simon L

Florentino was the Best bellboy i Never met he give the Best service 🙏👌💙. The place is awesome and all the People there give à perfect service. Restaurant are really good beach is wonderfull, room are just so creazy and the night show are just so crazy
Image of the Tripadvisor rating A good time was had!

Apr 8, 2024 DOUG H

We had a great time and the thing that made it wasn't the resort but the people. The workers were very friendly and catered to your every need/want. The bartenders at the lobby bar (I wish I could remember their names) asked our name the day we got there and remembered them and our drinks the rest of the week. Jonathan was our pool server and… Read more
We had a great time and the thing that made it wasn't the resort but the people. The workers were very friendly and catered to your every need/want. The bartenders at the lobby bar (I wish I could remember their names) asked our name the day we got there and remembered them and our drinks the rest of the week. Jonathan was our pool server and he was great. Easy to talk too and was always around when we needed something. Marisol was also excellent on the entertainment side. She was all smiles and fun to talk with as well. As for the resort itself, the buffet was probably the biggest downside. The omelettes at breakfast were excellent but that was about it. The preferred beach area was no different than any other since you didn't have bands or anyway to distinguish. Anyone could get drinks at the preferred beach bar. With that said, the preferred lounge had the best drinks when it comes to the drink actually tasting like it had alcohol in them. The lobby bar would be a close second. Those guys were extremely good and made very hectic moments look effortless. We didn't get to try to the French or Italian but the mexican was very good. Imho, the lunches were better at Seaside Grill and Oceana than the dinners. Japanese was good but not great. The gym was good enough to accomplish what we needed to do. The weddings didn't really bother us even though our room faced directly into the music. Since they have to shut down by 11pm it wasn't an issue for us. The large wedding parties did make it difficult to get chairs by any of the pools though. You would have to get down there by 6:30 if you wanted 4 chairs together. The rented cabanas at the infinity pool kept you from being able to see the ocean and I don't know why they would put them all the way across the front row. The rooms were very nice and our maid took good care of us on restocking drinks and turndown service. Overall all I would say a 4 out of 5, again because of the people more than anything. Read less
Image of the Tripadvisor rating Absolutely Perfect!!

Apr 7, 2024 520oliviap

We had our wedding at Dreams Riviera Cancun at the end of March, and we cannot believe how perfect our weekend turned out. Our wedding coordinator, Samuel Ramirez, was so friendly and organized, and he went above and beyond to ensure that everything was flawless for us and our guests. Our wedding looked exactly like the Pinterest photos we sent to… Read more
We had our wedding at Dreams Riviera Cancun at the end of March, and we cannot believe how perfect our weekend turned out. Our wedding coordinator, Samuel Ramirez, was so friendly and organized, and he went above and beyond to ensure that everything was flawless for us and our guests. Our wedding looked exactly like the Pinterest photos we sent to Samuel, and everything that we asked for was provided and made even better than we expected. The food for both our welcome bonfire and our wedding itself was absolutely phenomenal (and there was SO MUCH FOOD!), and they also provided some amazing vegan options for the bride and guests who were vegan. We were able to really relax and soak in our wedding day rather than stressing about all of the details because Samuel and his team had everything so well-planned. We would also like to give a special mention to our DJ, Carlos, who played everything we wanted and had our guests dancing all night. We asked him for an emo "power hour", and he absolutely nailed it!! We also couldn't believe how attentive the staff were during our whole wedding - guests were never left with an empty drink, and everyone was so impressed with the service. Hugo and his team from Adventure Photos also did an incredible job with our photos and captured all of our favorite moments from the day. We cannot think of a single thing we would change about our wedding day - it was absolutely perfect. If you're thinking about getting married here - DO IT!! You will love it, I promise! As for the resort itself, we had the best time and couldn't believe how beautiful it is. We stayed in the honeymoon suite and had a fantastic view of the ocean and beach. We ordered room service a few times, and it arrived quickly and with a friendly face to deliver it. The beach itself is super nice and they do a really good job sweeping the seaweed, which can be heavy during March. The resort always had some sort of activity going on, and there was so much to do for us and our guests. We really enjoyed the food and the drinks - make sure to ask for a Mexican candy shot! We also loved the lobby bar, and especially Clever the bartender, who made us feel so welcome. We also loved that the resort has an infinity pool and swim-up bar. We also had the chance to dine at Himitsu for the teppanyaki, and it was awesome. They even made a special appetizer, entree, and dessert for the vegan bride and it was incredible. Thank you so much to everyone who made our wedding the best day of our lives!! We are so grateful we chose Dreams Riviera, and will definitely return many times! Read less
Image of the Tripadvisor rating Focusing on Weddings rather than other travellers

Apr 5, 2024 alinozzer Biddulph, United Kingdom

This is the first hotel I can’t wait to leave . The hotel is clearly focusing on weddings & therefore other travellers aren’t looked after. Some points: - the main restaurant food is poor by any standards let alone 5 star - don’t expect to get into any of the speciality restaurants without queuing & then you may be given a buzzer to wait for up… Read more
This is the first hotel I can’t wait to leave . The hotel is clearly focusing on weddings & therefore other travellers aren’t looked after. Some points: - the main restaurant food is poor by any standards let alone 5 star - don’t expect to get into any of the speciality restaurants without queuing & then you may be given a buzzer to wait for up to an hour simple because restaurants have a small number of seats - after being served the crab cakes in the Ocean restaurant (see photo’s) which I couldn’t eat I asked if there was anything that wasn’t delivered pre-packed for heating up - he said only the salad ! - weddings is what this hotel caters for - I was moved twice in one day to make room for weddings - there’s not enough sun loungers & umbrella’s to go round & then if there’s a wedding they are taking more away - see photo’s - I complained about being moved multiple times due to weddings & even when I asked why no response never got a response to my dissatisfaction. Read less
Image of the Tripadvisor rating Overpriced family hotel - very good on weddings

Apr 1, 2024 papettersen

The hotel can arrange weddings very well and may be a good place for families. The queues to the special restaurants are much too long. The hotel is understaffed, but the staff very good. The restaurant s are average but the Mexican restaurant was excellent. We participated in a wonderful wedding ceremony arranged by the hotel. We had a very good… Read more
The hotel can arrange weddings very well and may be a good place for families. The queues to the special restaurants are much too long. The hotel is understaffed, but the staff very good. The restaurant s are average but the Mexican restaurant was excellent. We participated in a wonderful wedding ceremony arranged by the hotel. We had a very good time but will not recommend this hotel for couples. Too few sun beds on a very nice beach. Read less