Shangri-La's Rasa Sayang Resort and Spa

Penang, Malaysia

The hotel

Rasa Sayang takes its name from an old Malay folk song that means ‘a feeling of love’ – exactly what you’ll experience when you arrive here! A beautiful resort, it also enjoys a luxurious setting in 30-acres of lush gardens, framed by majestic ancient rain trees. Some of the world’s most recognisable names have holidayed here, including celebrity author Barbara Cartland and the former King of Cambodia. A definite attraction is CHI, The Spa, the largest and most luxuriously appointed in Penang. There’s also award-winning cuisine served at the Ferringi Grill, which boasts a wine cellar and cigar menu, or indulge in buffet delights at the Spice Market Café.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location

Where is it

On Batu Ferringi Beach. A 20-minute drive from George Town. Private transfer time from Penang Airport: 45 minutes.

Hotel information

302 rooms in 2 wings - Garden Wing and Rasa Wing. Garden Wing Rooms have balcony, air-conditioning, TV, complimentary WiFi access, alarm/clock radio, tea/coffee-making facilities, mini-bar*, safe, iron and board, and hairdryer. Deluxe Garden View Rooms have majestic tropical garden views, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meals can be taken at any of the resort restaurants, in-room dining is not included.

Deluxe Sea View Rooms with full seaview, sleeping maximum 3 adults or 2 adults and 1 child.

Superior Family Room, sleeping maximum 2 adults and 1 child.

For the Rasa Wing, Rasa Superior Rooms have large floor-to-ceiling windows with views of the rainforest, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Deluxe Rooms face the majestic tropical garden, sea and all have a private terrace, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Premier Rooms are larger and have a relaxing tub on the balcony facing the garden and the sea, sleeping maximum 3 adults or 2 adults and 1 child.

RASA WING PRIVILEGES

Only guests who stay in the Rasa Wing will be entitled to enjoy the following Rasa Wing Privileges:

  • A la carte breakfast served at the Feringgi Grill (located on the Mezzanine floor at the Rasa Wing, access through the Rasa Wing lobby) from 7:00am-10:30am daily and buffet breakast Spice Market Café (located at the Garden Wing) from 6:30am-10:30am
  • Afternoon tea is served at the Rasa Lounge from 3:00pm-4:00pm daily
  • Selected alcoholic beverages including cocktails are served at Rasa Lounge from 5:30pm-7:00pm daily (charges applicable after 7:00pm)
  • Coffee/tea, juices and soft drinks at the Rasa Lounge throughout the day
  • Complimentary tea/coffee and soft drinks served at the Rasa Wing Pool from 9:00am-5:00pm
  • Complimentary WiFi access at the Rasa Lounge
  • Complimentary selected mini-bar items stocked (once per stay)
  • Two specialty baths - one with fine Australian sea salts blended with fine French clay, and one with flower petals - available at RM 60 net per bath
  • Complimentary shoeshine service
  • Complimentary selection of movies and music CDs available

[Note: Hours of operation are subject to change]

The Rasa Wing Lounge is located on the ground floor of the Rasa Wing and is open from 7:00am-11:00pm daily. Please be advised that smart casual attire is required at Rasa Wing Lounge (gentlemen to wear long trousers). At the request of Rasa Wing Lounge patrons who wish to enjoy the quiet ambience of the Rasa Wing Lounge, children are not allowed after 6:00pm. As a guest of the Rasa Wing, you will have access to the exclusive Rasa Wing swimming pool (children must be 16 years and above). Alternatively, the Garden Wing swimming pool, which is designed for families, is also accessible to Rasa Wing guests.

Feringgi Grill & Feringgi Bar, Spice Market Café, Pinang Restaurant and Bar. FIP Lounge, Rasa Deli, Club Lounge. Rasa Lounge (only for Rasa Wing guests). Pool bar. 3 outdoor swimming pools, including freeform swimming pool. CHI, The Spa with yoga pavilion*. Tennis courts, table tennis. Adventure Zone Kids' Club. Health club. Par-3 pitch and putt golf course. Spa boutique. Complimentary WiFi available throughout the resort. 24-hour room service*. Complimentary daily shuttle service to George Town.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

5 nights between 23 Dec-2 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2863)
  • Very good (879)
  • Average (272)
  • Poor (102)
  • Terrible (69)
Image of the Tripadvisor rating Unimpressive

Nov 16, 2019 LiShian Kuala Lumpur, Malaysia

It's really disheartening as a Malaysian to see that our standards have dropped so low for a 5 star hotel While the outlook of the hotel seem to be maintained well for an older hotel, 1. The rooms are not properly maintained. The piping was not properly concealed and there were even dust under. And really obvious when you use the bath tub 2.… Read more
It's really disheartening as a Malaysian to see that our standards have dropped so low for a 5 star hotel While the outlook of the hotel seem to be maintained well for an older hotel, 1. The rooms are not properly maintained. The piping was not properly concealed and there were even dust under. And really obvious when you use the bath tub 2. There was a cockcroach climbing in the bath tab, after we have used it. GROSS! 3. Breakfast at spice garden- while the selection was great , it lacks in quality. The coffee was really really stale, you really would expect much better from a shangrila hotel. Also, it was so crowded and badly managed, it felt like I was eating in a hawker stall The only plus side to this is, for parents you get to use the water facilities in golden sands. I sincerely hope that you would take this seriously, to uphold the standards of our hotels in Malaysia. Read less
Image of the Tripadvisor rating Absolutely Excellent

Nov 15, 2019 BlahBlueBlah London, United Kingdom

Stayed here for 2 nights in November during what we believe is the low season. Hotel was relatively quiet and so plenty of of space next to the pool. All the staff can’t do enough to help out and are extremely friendly, helping us with every thing we could have wished for. Even on last day, asked for a late checkout and sadly couldn’t do it as… Read more
Stayed here for 2 nights in November during what we believe is the low season. Hotel was relatively quiet and so plenty of of space next to the pool. All the staff can’t do enough to help out and are extremely friendly, helping us with every thing we could have wished for. Even on last day, asked for a late checkout and sadly couldn’t do it as hotel full for following day, so offered us a hospitality room to use post-checkout. This allowed us to clean after using the swimming pool. Also used the pitch and putt golf course which was fun and very well maintained. If in area, would definitely stay here again. Read less
Image of the Tripadvisor rating Still the best

Nov 14, 2019 Mllim10

Rasa sayang never disappoints. Our 2nd trip here and we enjoyed everything - room, food, pool and service. We stayed at the rasa wing with direct access to the beach. Love the gardens, everything is well maintained. Kids loved the pool and we could also use the pools at golden sands, Shangri-La’s sister hotel that’s just right beside rasa… Read more
Rasa sayang never disappoints. Our 2nd trip here and we enjoyed everything - room, food, pool and service. We stayed at the rasa wing with direct access to the beach. Love the gardens, everything is well maintained. Kids loved the pool and we could also use the pools at golden sands, Shangri-La’s sister hotel that’s just right beside rasa sayang. There were water slides etc for the kids. Well done rasa sayang team! The team at Ferringhi grill- Loved the personalised service and attentiveness to details in knowing what the kids liked to have every morning. Also the team at the rasa lounge, front desk, house keeping etc. We will be back again! Read less
Image of the Tripadvisor rating Almost Amazing

Nov 11, 2019 Noor Azah A Kuala Lumpur, Malaysia

This is my 3rd trip back to Shangri La Rasa Sayang Penang. I enjoyed my stay mostly. The local staff are very attentive and always has a smile on their face. Only thing that bothered me was the foreign waiter at the Spice Garden cafe during our breakfast which I dreaded each morning. Not accommodating at all. He did not even make any effort… Read more
This is my 3rd trip back to Shangri La Rasa Sayang Penang. I enjoyed my stay mostly. The local staff are very attentive and always has a smile on their face. Only thing that bothered me was the foreign waiter at the Spice Garden cafe during our breakfast which I dreaded each morning. Not accommodating at all. He did not even make any effort and just gave excuses on our request for a simple thing as a chair cushion. Collected our plates without even asking if we even finished which left us speechless. For a 5 star resort, I would have appreciated to see local faces rather than foreign ones who are rude. Special thanks to Local staff at the Spice Garden and Rasa Lounge who are friendly and accommodating throughout our stay. Read less
Image of the Tripadvisor rating Just fabulous!

Nov 10, 2019 Devon_girls London, United Kingdom

We stayed in a garden room in the Rasa wing. It was a beautiful room with a gorgeous garden. The Rasa lounge cocktail hour was very nice too, really nice wine choices and tasty nibbles. It’s just a shame they don’t let it run for 2 hours until 7-30pm. Best thing about the rasa wing is the quiet adults only pool! Staff there are amazing bringing… Read more
We stayed in a garden room in the Rasa wing. It was a beautiful room with a gorgeous garden. The Rasa lounge cocktail hour was very nice too, really nice wine choices and tasty nibbles. It’s just a shame they don’t let it run for 2 hours until 7-30pm. Best thing about the rasa wing is the quiet adults only pool! Staff there are amazing bringing food and drinks and clean towels. We were tired one night and ordered Penang specialities from room service. They were really good and excellent price. Hainanese chicken was especially good! Great choice for breakfast. We loved our stay and could not fault it. Staff make your stay special, every person we were served by was so friendly and helpful. Penang is a beautiful island with lots to see and do. We will be back for sure and will definitely stay at the Shangri-La again ❤️ Read less