Shangri-La's Rasa Sayang Resort and Spa

Penang, Malaysia

The hotel

Rasa Sayang takes its name from an old Malay folk song that means ‘a feeling of love’ – exactly what you’ll experience when you arrive here! A beautiful resort, it also enjoys a luxurious setting in 30-acres of lush gardens, framed by majestic ancient rain trees. Some of the world’s most recognisable names have holidayed here, including celebrity author Barbara Cartland and the former King of Cambodia. A definite attraction is CHI, The Spa, the largest and most luxuriously appointed in Penang. There’s also award-winning cuisine served at the Ferringi Grill, which boasts a wine cellar and cigar menu, or indulge in buffet delights at the Spice Market Café.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location

Where is it

On Batu Ferringi Beach. A 20-minute drive from George Town. Private transfer time from Penang Airport: 45 minutes.

Hotel information

302 rooms in 2 wings - Garden Wing and Rasa Wing. Garden Wing Rooms have balcony, air-conditioning, TV, complimentary WiFi access, alarm/clock radio, tea/coffee-making facilities, mini-bar*, safe, iron and board, and hairdryer. Deluxe Garden View Rooms have majestic tropical garden views, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meals can be taken at any of the resort restaurants, in-room dining is not included.

Deluxe Sea View Rooms with full seaview, sleeping maximum 3 adults or 2 adults and 1 child.

Superior Family Room, sleeping maximum 2 adults and 1 child.

For the Rasa Wing, Rasa Superior Rooms have large floor-to-ceiling windows with views of the rainforest, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Deluxe Rooms face the majestic tropical garden, sea and all have a private terrace, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Premier Rooms are larger and have a relaxing tub on the balcony facing the garden and the sea, sleeping maximum 3 adults or 2 adults and 1 child.

RASA WING PRIVILEGES

Only guests who stay in the Rasa Wing will be entitled to enjoy the following Rasa Wing Privileges:

  • A la carte breakfast served at the Feringgi Grill (located on the Mezzanine floor at the Rasa Wing, access through the Rasa Wing lobby) from 7:00am-10:30am daily and buffet breakast Spice Market Café (located at the Garden Wing) from 6:30am-10:30am
  • Afternoon tea is served at the Rasa Lounge from 3:00pm-4:00pm daily
  • Selected alcoholic beverages including cocktails are served at Rasa Lounge from 5:30pm-7:00pm daily (charges applicable after 7:00pm)
  • Coffee/tea, juices and soft drinks at the Rasa Lounge throughout the day
  • Complimentary tea/coffee and soft drinks served at the Rasa Wing Pool from 9:00am-5:00pm
  • Complimentary WiFi access at the Rasa Lounge
  • Complimentary selected mini-bar items stocked (once per stay)
  • Two specialty baths - one with fine Australian sea salts blended with fine French clay, and one with flower petals - available at RM 60 net per bath
  • Complimentary shoeshine service
  • Complimentary selection of movies and music CDs available

[Note: Hours of operation are subject to change]

The Rasa Wing Lounge is located on the ground floor of the Rasa Wing and is open from 7:00am-11:00pm daily. Please be advised that smart casual attire is required at Rasa Wing Lounge (gentlemen to wear long trousers). At the request of Rasa Wing Lounge patrons who wish to enjoy the quiet ambience of the Rasa Wing Lounge, children are not allowed after 6:00pm. As a guest of the Rasa Wing, you will have access to the exclusive Rasa Wing swimming pool (children must be 16 years and above). Alternatively, the Garden Wing swimming pool, which is designed for families, is also accessible to Rasa Wing guests.

Feringgi Grill & Feringgi Bar, Spice Market Café, Pinang Restaurant and Bar. FIP Lounge, Rasa Deli, Club Lounge. Rasa Lounge (only for Rasa Wing guests). Pool bar. 3 outdoor swimming pools, including freeform swimming pool. CHI, The Spa with yoga pavilion*. Tennis courts, table tennis. Adventure Zone Kids' Club. Health club. Par-3 pitch and putt golf course. Spa boutique. Complimentary WiFi available throughout the resort. 24-hour room service*. Complimentary daily shuttle service to George Town.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

5 nights between 23 Dec-2 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2942)
  • Very good (896)
  • Average (286)
  • Poor (105)
  • Terrible (72)
Image of the Tripadvisor rating Visit number 10

Apr 1, 2020 kag-ok Doncaster, United Kingdom

An excellent holiday once again. Corona virus was starting to be an issue with everyone and occupancy did start to decline however everybody stayed positive and enjoyed their holiday. The staff were amazing and made everyone welcome. Amazing food again in the Spice Market and Feringgi Grill and thanks to the restaurants staff for their wonderful… Read more
An excellent holiday once again. Corona virus was starting to be an issue with everyone and occupancy did start to decline however everybody stayed positive and enjoyed their holiday. The staff were amazing and made everyone welcome. Amazing food again in the Spice Market and Feringgi Grill and thanks to the restaurants staff for their wonderful service. God Bless Sumathi, Muru, Ghuna, Aaron, Safari and all other staff who made our stay so beautiful. Be strong during these difficult times. On a positive note I have already booked again for 2021. Lets hope we can all enjoy again. Read less
Image of the Tripadvisor rating Still fantastic........concidering the situation(covid19)/

Mar 30, 2020 kitty1967 Chesham, United Kingdom

First of all i would like to thank the hotel and ALL the staff for keeping us safe during this difficult time. This is our second time here and it didn't disappoint. The people we would like to mention who went ABOVE and BEYOND where as follows, Natasher(room attendant) Sandy and Duro, keeping our drinks topped up. Lisa on the front of house. … Read more
First of all i would like to thank the hotel and ALL the staff for keeping us safe during this difficult time. This is our second time here and it didn't disappoint. The people we would like to mention who went ABOVE and BEYOND where as follows, Natasher(room attendant) Sandy and Duro, keeping our drinks topped up. Lisa on the front of house. also LEAH for sorting out our room upgrade.ALL the security staff and last but not least the towel guy who on our last day gave us a sun lounger in our room garden.The service in this hotel is faultless , always very attentive, but never intrusive.Food was of a high standard and always presented well. One last thing i must say, although this is only our second time here, it is fast becoming our hotel of choice because of the way it makes us feel, welcomed and valued. keep up the fantastic work and hope you are all safe; Diane and Kevin. Read less
Image of the Tripadvisor rating Will go back!

Mar 26, 2020 becksangel7 Kuala Lumpur, Malaysia

Stayed at the garden wing. Rooms were very comfortable and the service was great too. Morning room cleanup & evening turn down service + afternoon fruit refreshments. Do remember to switch on your "Do Not Disturb" in case you don't want them ringing at your door. Buffet breakfast had a good spread! The pool is awesome, and so is the beach. Only… Read more
Stayed at the garden wing. Rooms were very comfortable and the service was great too. Morning room cleanup & evening turn down service + afternoon fruit refreshments. Do remember to switch on your "Do Not Disturb" in case you don't want them ringing at your door. Buffet breakfast had a good spread! The pool is awesome, and so is the beach. Only thing you have to consider is the distance to any food eateries nearby, you can either walk (15 mins to the nearest block of shops) or grab. Read less
Image of the Tripadvisor rating Disappointed at the Rasa Wing lounge service!

Mar 26, 2020 chichunter2015 Nha Trang, Vietnam

This is a late review. We stayed at the Rasa Premier Room for four nights to celebrate my husband’s birthday over a year ago. Upon arriving at the hotel, we found the bell boys to be very friendly and pleasant. However, everything went downhill afterwards. Check-in was a long wait without any reason. We got the room key eventually, we were not… Read more
This is a late review. We stayed at the Rasa Premier Room for four nights to celebrate my husband’s birthday over a year ago. Upon arriving at the hotel, we found the bell boys to be very friendly and pleasant. However, everything went downhill afterwards. Check-in was a long wait without any reason. We got the room key eventually, we were not shown to the proper elevator and, after a long walk, were lost and had to come back to the lobby for direction while hauling our luggages. We knew the hotel was dated and was not surprised that we ended up not taking any pictures of the room. The service of Rasa Lounge was appalling and amateurish. The lounge service was more like a cafeteria meal plan. The staff would not give you additional care and attention. They would not care to talk and know your names. They gave you the afternoon tea set before giving you a towel or a drink. It was not the kind of club lounge service I knew of a Shangri-la hotel. Very disappointed! On the day of my husband’s birthday, the cake that the hotel promised to deliver (after two reminders) never arrived. It really ruined our celebration. Besides the complimentary shuttle bus to Hotel Jen/Georgetown, I do not have many positive things to remember about this hotel (or Penang as a whole). Penang hotels in general pale in comparison to the newer and more upscale hotels in Langkawi. Read less
Image of the Tripadvisor rating Lost its edge!

Mar 24, 2020 Ciaran K Western Ireland, Ireland

Stayed Garden Wing with my wife while attending wedding. Good protocols in place due to Caronavirus ! Disappointed with food presentation at wedding and when first course appetizers were placed on table,I asked server do we help ourselves and he did not offer to serve guests which is customary for Chinese banquet. Wedding cake served at end of… Read more
Stayed Garden Wing with my wife while attending wedding. Good protocols in place due to Caronavirus ! Disappointed with food presentation at wedding and when first course appetizers were placed on table,I asked server do we help ourselves and he did not offer to serve guests which is customary for Chinese banquet. Wedding cake served at end of meal and just left on table with no plates/spoons. There was a lack of management supervision all around. Later that evening after the banquet we were having drinks in the lobby and were about to order more when the server said the bar is closing and last order and I replied it’s midnight and bar open till 1am and he meekly replied it’s quiet and closing early and I then said do we have to use minibar! It spoiled a night of family celebration on a special occasion.Had buffet breakfast next morning which was good but not impressed with some of the juices not fresh (canned). There is also a self serve coffee machine for cappuccino etc. it does not work properly or people don’t know how to use it-dump it! With Caronavirus, buffet may not be the best option due to people/staff close to each other and touching various foods etc. Guest room is very good and high housekeeping standards and friendly people at front desk. Read less