Westin New York Times Square

Midtown, New York

Virgin rating

The hotel

The Westin New York Times Square is an exhilarating achievement of art and architecture, and connected to the hotel is a 200,000sq ft multiplex, housing 13 cinema screens! As you would expect from one of the Big Apple's biggest gems, all rooms are beautifully furnished with an excellent range of amenities - not forgetting the luxurious Westin Heavenly bed®, and heavenly it certainly is! Your only issue being that you may find it hard to leave it! Foundry Kitchen & Bar is great place to relax and sip on a cocktail, the perfect alternative to a hectic night out on the town.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Valet parking

Where is it

On the corner of West 43rd Street and 8th Avenue. Transfer time from John F. Kennedy International Airport: 55 minutes.

Hotel information

873 rooms and suites across 45 floors. All with the signature Westin Heavenly® beds, air-conditioning, TV, WiFi access, coffee/tea making facilities, safe, iron and ironing board, bathroom amenities, bath robes, and hairdryer.Traditional Rooms are 310sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 people (fee applies for rollaway bed in king-size rooms).

Premium Deluxe Rooms are located on higher floors with city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe Rooms are 350sq ft, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

  • Book by 31 Aug '24 and receive a free Westin Kids amenity pack which includes a cuddly toy, water bottle, activity book for each child 12 years & under.
  • Bookings made from the 22nd Aug 2023 will receive the following exclusive offer when staying at Westin New York Times Square: • $20.00 Food & Beverage Credit per stay (combinable with F&B credit within in the resort fee)  • Late check out until 1.00 pm
  • Room Upgrade: Receive a complimentary room upgrade to the next available category for completed stays between 16 Dec'23–30 Apr'25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Upgrade subject to availability on arrival. Suites not included. 
  • Booking Bonus: Book by 31 May '24 for stays between 16 Jun - 23 Jun '24 and receive breakfast at The Foundry for all guests listed in room. Any applicable offers have been calculated into the prices shown. Offers may not be combinable Blackout dates apply. Terms and conditions.

Foundry Kitchen (open for breakfast). Foundry Bar (open dinner and drinks).

24-hour WestinWORKOUT® Fitness centre. RunWESTIN running routes. Kids amenity packs for under 12's.

Complimentary WiFi access. Gift shop. Laundry service*. Room service*. Concierge. Self-parking $65 per day, Valet parking $95 plus tax for standard vehicles, and $105 plus tax for oversized vehicles, per day (fees payable locally, subject to change).

The Destination fee is included in the price

Includes:

• $30 Food & Beverage credit redeemable in Foundry Kitchen or Foundry Bar (per room, per day)  

• $10 Laundry credit (per room, per day)  

• Premium Wi-Fi  

• Local, long distance and international phone calls  

• Choice of one of the following (per room per day): (1) ticket to One World Observatory or (1) ticket to the American Museum of National History

Please note: Benefits are daily and cannot be rolled over. Any unused portion has no value upon check out. Inclusions are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note:One person must be aged 21 years and over in each room at check-in.

Please note: Kettles are available on request at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1867)
  • Very good (1296)
  • Average (510)
  • Poor (259)
  • Terrible (212)
Image of the Tripadvisor rating Billing experience is horrendous

Mar 26, 2024 Heidi G

The billing mistakes they made during my stay are insane. I stayed at the hotel for a business trip and instead of charging my employer they booked with, which they had explicit instructions to do, they charged my personal card that was used for the incidental hold (which I never charged to). I've been fighting with them for a week to reimburse… Read more
The billing mistakes they made during my stay are insane. I stayed at the hotel for a business trip and instead of charging my employer they booked with, which they had explicit instructions to do, they charged my personal card that was used for the incidental hold (which I never charged to). I've been fighting with them for a week to reimburse their mistake - they keep depositing and then re-charging the fee to my bank card a day later or rescinding the refund. It's been going on a week now, multiple calls later, and it's still not fixed. Awful experience. Read less
Image of the Tripadvisor rating Better places Ryan this hotel Just ok

Mar 17, 2024 P5297SQstellab Macclesfield, United Kingdom

The hotel rooms need a good review . Looking tired and need a good clean , used Westin many times but disappointed on this visit . Room was big but needed a good clean and some attention. Breakfast poor with little selection for cost , used fir a quick breakfast but better places nearby . Worst coffee in any hotel room we have had in the US. Shame… Read more
The hotel rooms need a good review . Looking tired and need a good clean , used Westin many times but disappointed on this visit . Room was big but needed a good clean and some attention. Breakfast poor with little selection for cost , used fir a quick breakfast but better places nearby . Worst coffee in any hotel room we have had in the US. Shame Westin please look at comments . All desk and foyer staff were excellent Read less
Image of the Tripadvisor rating A peaceful oasis in NYC

Mar 15, 2024 Sian J

Stayed at Westin for 4 nights from 28/2/24 with Virgin Holidays. From JFK we used the Airtrain (contactless $8) and LIRR ( $5 from machine which takes cash and card) Really easy. Helpful staff in Jamaica station on machines. Walked from Penn station about 15 minutes up 8th Avenue. Took about 1 hour from airport to hotel. Better than minibus… Read more
Stayed at Westin for 4 nights from 28/2/24 with Virgin Holidays. From JFK we used the Airtrain (contactless $8) and LIRR ( $5 from machine which takes cash and card) Really easy. Helpful staff in Jamaica station on machines. Walked from Penn station about 15 minutes up 8th Avenue. Took about 1 hour from airport to hotel. Better than minibus transfers we have used previously. We were greeted on entering reception area by very pleasant young man who welcomed us to hotel with bottle of cold water which was very welcome after walk from station! Check in was quick. $150 deposit taken off card which was refunded on departure. We did not have the Virgin room upgrade due to requesting a low floor. We had free premium WiFi with Virgin which worked well. Virgin holidays paid resort fees and we received $20 per day food and beverage credit from Virgin on top of $30 from hotel. Vanessa on reception was adamant that the Virgin credit was per stay but it is per night. $50 a day sounds a lot but it didn’t go far though. Only options for breakfast were buffet at $50 each or room service. Room service worked well. Order on phone and gives you cost clear. There are a lot of taxes and tips. To give you an idea, we had avocado on toast every day for two people. That was $50 per day. Very expensive but it was delicious and nicely presented. Our room was on 18th floor looking down on 8th Avenue and views of Hudson in distance. Had opening window but we kept closed. Street/traffic noise bearable except for road works one night. Bathroom had everything you needed and hot water plentiful. No robes as advertised though. Large room with two very comfortable double beds, plenty of storage, alarm clock, large tv, large wardrobe, hairdryer, ironing board, free safe and coffee maker. Two bottles of water per day. They did not replenish tea for some reason but we got some from reception. We were very comfortable. Beds lovely. We could control temperature. Lifts were fast and efficient. We only had a long wait for lift one night when group of school children staying. Great location. Minutes from theatres. Subway station, various fast food outlets, bakery, cinema, 7-Eleven and even Target (Tesco) underneath hotel. Port authority bus station across road if you want to go to Jersey Gardens shopping. 15 minutes walk to Macy’s, Rockefeller, Central Park and river. You can access hotel through cinema on 42nd street which was useful and we used this many times as escalator was out of order on main entrance during our stay. Reception is on first floor. On departure day we had late checkout to 1 pm and we were able to store our bags. Included in the resort fees you could have one ticket per night to the American history museum, river cruise or one observatory. We opted for river cruise. Unfortunately John booked us on wrong day so we had a wasted journey and had to go another day which ruined our schedule. The walk to boat took 15 minutes and Cruise was really good. We wanted to go to museum or observatory but he would only give us another one ticket despite staying for four nights! Gave up with him! Overall it was a pleasant place to stay and felt clean and safe. Staff were really nice and helpful and it was a lovely place to come back to late at night after theatre shows. Not as luxurious as I expected given price but very comfortable. Would I stay again? Yes. Just be aware that staff on reception need to be reminded of Virgin benefits/upgrades as this can be stressful. Hope this is helpful to people thinking of going from U.K. with Virgin holidays. Read less
Image of the Tripadvisor rating Outstanding

Mar 12, 2024 Jackie s

My recent stay 3/11-3/12 was met with outstanding curbside service who made it easy to navigate the hotel process. Front desk was pleasant and very helpful. The room was immaculate and very comfortable (26th floor). The Foundry restaurant was delicious and the staff very accommodating, in particular a server named Augusto (Goose) whose smile could… Read more
My recent stay 3/11-3/12 was met with outstanding curbside service who made it easy to navigate the hotel process. Front desk was pleasant and very helpful. The room was immaculate and very comfortable (26th floor). The Foundry restaurant was delicious and the staff very accommodating, in particular a server named Augusto (Goose) whose smile could light up the room and attentiveness was very much appreciated. Thank you to all. Read less
Image of the Tripadvisor rating Non existent service.

Mar 9, 2024 Angeliki A

Do not stay at this hotel, there is no service at all, they will charge you a destination fee to give you a food credit for a food service that is closed the majority of the time, basically take your money and make it very hard to get it back via credit, and if there is anything you need, forget it, you can ring and ask, then ask again, then they… Read more
Do not stay at this hotel, there is no service at all, they will charge you a destination fee to give you a food credit for a food service that is closed the majority of the time, basically take your money and make it very hard to get it back via credit, and if there is anything you need, forget it, you can ring and ask, then ask again, then they will let the phone ring out, best advice there are many other hotels in this city, stay at one of them. This hotel is still being run and serviced as if Covid was still happening with very few services up and running and is poorly staffed. Read less