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Due to the recent White House announcement regarding US travel for fully vaccinated visitors from the 8th November, our Customer Service team may have wait times of up to 1 hour and 30 mins.
If you have a USA holiday and would like to rebook you can do so here.
Our sales team are available to support with new bookings as normal over the phone.

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Car Hire USA and Canada

Rev up your motor, set the sat-nav and make sure you’ve got a tin of sucky sweets in the glove box — we’re heading off along the highways and byways of the USA and Canada. Car hire in the USA is the best way to see as much of this insanely big, brash, and complex country, and you can even hop over the border and check out its northern cousin, Canada. Car hire in America is also probably the most cost-effective way to plan a holiday, and with car rental offers and special deals, your dollar goes miles further.

  

  

  

Why hire a car with Virgin Holidays?

  • Partnered with Alamo/National, we’re able to offer you car hire in over 280 locations within North America and Canada with award winning service
     
  • Dedicated Virgin Holidays area located at Orlando International Airport with car hire experts on hand to assist
     
  • One additional driver included as standard in our Fully Inclusive package
     
  • Receive 1000 flying club miles by simply getting your card swiped by Alamo upon arrival
     
  • No cancellation or amendment fees
     
  • 24/7 roadside assistance included in all of our car hire
     
  • Book your car hire in conjunction with a Virgin holidays package and access our exclusive Gold Plus package including a free GPS rental, Unlimited Child Seats, tank of fuel, up to 3 additional driver and underage driver fees included

​Key things to know​ »

 

If you thought a driving holiday in the USA was fun, just wait until you see its northern cousin! Canada is almost as big as the USA, but with fewer people, more moose, and a whole heap of potential road trips that’ll take you through some of the best scenery in the world. And no, it’s not always snowing in Canada – head to Toronto in the summer and you’ll be wandering around its charming Victorian streets in your t-shirt. Here’s a few top spots to check out if you decide to opt for Canada for your holiday:

Toronto Car Hire

Toronto

This is the largest city in Canada so there’s plenty of history to explore here. It’s super-easy to get around as the entire city is laid out in a grid pattern (similar to cities in the USA). You’re in the epicentre of that most Canadian of traditions – ice hockey. The Toronto Maple Leafs are the home team, so park up, grab some popcorn, and cheer yourself hoarse for a while.
Calgary Car Hire

Calgary

Not all of Canada is mountainous – the region around Calgary changes from rolling hills to open plains studded with little towns along the way. If you love antiques then this is a great place to go exploring, as you’ll often find ‘mom and pop’ antique stores at the side of the road. It’s snowy in the winter, but warm in the summer, so a great spot for a summer road trip with a difference.
Niagara Falls car hire

Niagara Falls

You can’t hire a car in Canada and not visit Niagara Falls. In fact, if your car hire in the USA starts on the east coast in Boston or New York, it’ll be easy to simply hop over the border and combine the two countries into one epic road trip. This is one spot you have to tick off your bucket list.
Route 66 Car Hire

Route 66

Let’s get the obvious one out the way first. Route 66 takes you from Chicago to California, slap-bang through the middle of America. If you’ve only ever clung to the East or West Coast regions, then it’s time to discover the ‘real’ America. Cruise through Kansas, wander through Wyoming, and make tracks through Missouri.
The Rockies Car Hire

The Rockies

Magnificent, insanely big, and one of the true natural wonders of America, driving through the Rockies in a hire car is the experience of a lifetime. A word of advice – it gets cold up there so don’t go for a convertible; pick a saloon with a good heater!
City Break Car Hire

City Breaks

Every city in the USA has its own unique personality. From the excesses of LA and the hippy vibe of San Francisco to the sophistication of Boston and the splendor of Washington DC, America’s cities are ideal for exploring. They’re laid out in a grid system too (apart from Boston), so they’re easy to navigate and very car friendly.

Already booked?

Alamo online check in

Alamo’s online check in gives you the option to pre enter most/all of your details prior to travel saving you time upon arrival.

If you are picking up a car at one of the Choice airport locations you can complete ‘Skip the Counter’. This means that when you arrive you can head straight to the garage to the row of the car type you have booked and choose a car. Then you just drive to the barrier, show your rental agreement, driving licence and credit card to exit the garage and get on your way!

Alamo USA online check in is available at www.alamo.com/virgin

Alamo Choice

Choice allows you to select the make, model and colour of the car you want from a row of the car group you have booked e.g Intermediate SUV, Minivan 7 seater etc. Choice is available at 42 Airport locations (including all our Virgin Gateways).

Ready to go exploring?

From Route 66 to the Pacific Highway, the Rocky Mountains to Vancouver, the USA and Canada offer you an open-road experience like no other. Every town is different, every view is worth a picture, and every gas station stop will make you feel like a true 21st century pioneer, discovering the marvels of this amazing continent for the first time.

Get your car hire sorted out as part of a USA holiday package and you’ve got everything you need for the ultimate Canadian or US road trip. What are you waiting for? Get that engine revved up and get going!

  

See our flydrive offers

 

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.​

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

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Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

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