This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Skip to main content Virgin holidays logo
  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm

USA Car Hire Essential Information

Fuel Policy

Every car comes with a full tank of fuel and you are required to return it full by filling up locally before you return the car. If you return it empty or part full then Alamo will charge you for the missing fuel. You can pre pay for a tank of fuel at the counter using Alamo’s local rates. If you choose to do this you can then return the car empty. Alamo’s pre-paid option is subject to taxes and fees.

Our Gold & Gold Plus include a tank of fuel (with the exception of rentals in Manhattan) so you can just return the car empty.

One Way Fees

If your car hire is dropping off in a different location from where you pick it up, it may incur a one way drop off fee. The following one ways are free of charge.

One ways within Florida

One ways within California

One ways within Nevada

One ways between California, Nevada and Arizona

For any other one ways a fee will be charged. This varies on the distance between the two depot locations and fall into the below guide.

One way mileage guideline: 

0-200 miles - $99
201-500 miles - $150
501-1000 miles - $300
1001+ miles - $500

All one way fees are subject to tax and payable locally. Please call to check routes and prices.

Additional Drivers

All additional drivers must take their driving licence and the same restrictions apply as per the main driver. You can purchase as many “additional drivers” locally as you like at an additional cost. Our Fully Inclusive package includes one additional driver. Gold & Gold Plus includes up to three additional drivers.

Grace Period

Alamo will give you a 2-hour Grace period to return your car in case you are stuck in traffic etc. For example, if you are due to return the car at 1800 and return the car at 1930 you will not be charged any extra fees.

Child seats

Unlimited Child Seats are included if you have purchased our Gold Plus Package. You can purchase Child Seats locally from $6.99 per day plus tax payable on arrival (maximum charge of $70 per rental per 30 day period).

Renters are responsible for fitting the car seat into their rental vehicle themselves.

Early Returns, Rental extensions and Upgrades

If you return your car earlier than what is stated on your reservation no refunds will apply.

If you wish to extend your rental then contact Alamo locally to arrange and Alamo’s local rates will. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice.

If you decide to upgrade your car on arrival, then Alamo’s local charges will apply. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice.

Winter Tyres

All season tyres are provided on all vehicles. We recommend SUV hire for any vehicle renting in ski locations.

Snow chains and ski racks

Alamo do not provide snow chains. In some ski areas during periods of heavy snowfall it is mandatory to have snow chains fitted which you will need to purchase and be responsible for installing on the vehicle yourself. If snow chains are fitted incorrectly, the wrong size fitted or you drive recklessly this will invalidate the collision damage waiver insurance and you will be liable for any damage to the tyres/car.

Ski Racks are available free of charge in a Package/Flydrive with Fully inclusive or Gold Plus. Ski racks can be purchased on a car hire only booking for $7.50 plus tax per day payable locally.

Ski racks are not available on economy cars or minivans.

Toll passes

At most Tolls there is the option to pay in cash or use the Express lanes. If you wish to use the Express lanes you can purchase a Toll pass from Alamo. Alamo will charge you an admin fee of $3.95 each day you use a toll plus the cost of the toll. The maximum admin fee that Alamo will charge you is $19.75 total regardless of how many days you go through tolls. So if you travel through a toll every day on a 14 day holiday, Alamo will charge you $19.75 admin fee plus the cost of every toll.  If you only go through a toll on 1 day of your 14 day holiday Alamo will charge you $3.95 admin fee plus the cost of the tolls you use that day.

Driving Restrictions

Cars cannot be driven into Mexico.

Whatsapp

There has been an error

Please try again

Text Message

There has been an error

Please try again

Telephone

Thanks, we'll be in touch soon

How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.