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South Africa car hire Terms and Conditions

AVIS South Africa

What car hire products do we offer?

We offer two different car hire products, car hire within a holiday/flydrive package and car hire only.

 

Holiday & Flydrive package inclusions: 

Avis offer a Standard, Premium and Premium Gold package. Please check your voucher and confirmation to see which package and inclusions you have booked.

 

Insurances

 

Standard 

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Excess payable locally)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Payable Locally)

 

Premium 

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Payable Locally)

-       One Additional Driver

 

 

Premium Gold

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Premium Gold)

-       One Additional Driver

-       One GPS Rental

 

Car Hire only inclusions:

Super Cover 

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (Excess payable locally)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Super Cover)
 

Maximum Cover 

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Maximum Cover)

 

Collision Damage Waiver

CDW covers you for the cost of repairs to your hire car in the event of an accident or damage to the car. An excess is payable if you have purchased the Standard or Supercover package. Windscreen, Tyres, Water damage, Undercarriage damage are not covered with CDW in our Standard package

 

Theft Loss Waiver

TLW covers you for the cost of replacing your hire car or parts of the hire car in the event of it being stolen. An excess is applicable if you have purchased the Standard package.

Third Party Liability covers you for damage to another person’s car or person.

All insurances will be void if you have invalidated the rental agreement eg drink driving, drag racing, not abiding traffic laws etc. 

 

Excesses 

Unless you have purchased our Premium, Premium Gold or Maximum Cover package then an excess will be payable locally in the event of an accident.

Standard Package

Car Group A – ZAR 15,000 (Hyundai I10 or similar)

Car Group B – ZAR 21,000 (VW Polo Hatch or similar)

Car Group C - ZAR 25,000 (Toyota Corolla Quest or similar)

Car Group D – ZAR 25,000 (Toyota Corolla or similar)

Car Group E – ZAR 33,000 (Toyota Corolla Quest or similar ‘Automatic’)

Car Group K – ZAR 38,000 (Hyundai X35 or similar)

Car Group F – ZAR 45,000 (Audi A3 Sedan or similar)

Car Group H – ZAR 50,000 (Mercedes Benz C Class or similar)

Car Group J – ZAR 66,000 (Jaguar XF or similar)

Car Group O – ZAR 34,000 (Toyota Avanza or similar)

Car Group L – ZAR 53,000 (Toyota Fortuner 4X4 or similar)

Car Group I – ZAR 53,000 (Toyota Fortuner 4X2 or similar)

Car Group N – ZAR 54,000 (Hyundai H1 or similar ‘8 Seater’)

 

Super Cover

Car Group A – ZAR 3,500 (Hyundai I10 or similar)

Car Group B – ZAR 4,500 (VW Polo Hatch or similar)

Car Group C – ZAR 5,000 (Toyota Corolla Quest or similar)

Car Group D – ZAR 5,000 (Hyundai I20 or similar)

Car Group E – ZAR 6,000 (Toyota Corolla Quest or similar ‘Automatic’)

Car Group K – ZAR 7,000 (Hyundai X35 or similar)

Car Group F – ZAR 8,500 (Audi A3 Sedan or similar)

Car Group J – ZAR 14,000 (Jaguar XF or similar)

Car Group H – ZAR 10,000 (Mercedes Benz C Class or similar)

Car Group I - ZAR 11,000 (Toyota Fortuner 4X2 or similar)

Car Group O – ZAR 6,500 (Toyota Avanza or similar)

Car Group L – ZAR 11,000 (Toyota Fortuner 4X4 or similar)

Car Group N - ZAR 11,000 (Hyundai H1 or similar ‘8 Seater’)
 

Excess

-          Windscreen, Tyres, Water damage, Undercarriage damage is not covered with CDW in our Super Cover package. 

-          TLW covers you for the cost of replacing your hire car or parts of the hire car in the event of it being stolen. An excess is applicable if you have purchased the Super cover package.

-          Third Party Liability covers you for damage to another person’s car or person.

-          All insurances will be void if you have invalidated the rental agreement eg drink driving, drag racing, not abiding traffic laws  etc

 

Maximum cover

Same conditions as above but zero excess in the event of an accident

Windscreen, Tyres, Rim and hubcap damage is included in Maximum cover package

 

Driving Licences

You will need a valid UK Driving Licence that has been held for a minimum of 1 year to rent a car with Avis. You will be required to show a valid photo card or old style paper licence. It is not necessary to hold an International Driving Licence to rent a car but it is recommended to have one in the event you are stopped by the Traffic Police, Avis SA would take no responsibility and would not be able to intervene.

 

ID

A passport is required to be shown as a form of ID.

 

Minimum Age

You must be aged 18 or over to rent a car.

 

Deposits

There is a ZAR 2500 deposit payable on arrival. You must have a credit card in the lead drivers name for this to be taken. A Visa/MasterCard debit card in the lead drivers name is also acceptable as long as the details are embossed as the card will be swiped on arrival. The deposit will be refunded at the end of the rental subject to no accident or damage to the vehicle. Cash deposits are not allowed.

Any additional items purchased locally e.g. child seats, one way fees, traffic administration fee, etc will be charged to the card in addition to the above deposit amount.

Contract Fee

Avis charge a compulsory one off contract fee of approx. ZAR 85 on all rentals payable locally.

This is included in the Premium Gold, Super Cover and Maximum Cover.

 

Additional Driver

Additional drivers are ZAR 385 per rental and per driver payable locally.

1 Additional Driver is included in the Premium and Premium Gold Cover.

 

Fuel

Cars will be provided with a full tank of fuel and must be returned with a full tank of fuel. Charges will apply for any missing fuel.

Some locations offer the option to prepay for a tank of fuel and return the car empty. Please ask when collecting the car.

 

Child Seats

Child Seats are ZAR 413 per seat per rental payable locally

 

GPS

GPS is ZAR 99 per day payable locally.

Our Premium Gold package includes GPS

 

Windscreen Damage /Repair

If you damage the windscreen you will be liable for the cost of repair. You can waive this by paying ZAR 39 per day locally.

This is included in our Premium package and Premium Gold package

 

Water and Undercarriage Damage

If you damage the undercarriage of the car or incur water damage you will be liable for the cost of repair.

This is included in our Premium and Premium Gold package. 

 

Tyre, Rim and Hubcap Damage

If you damage the Tyres, Tim or Hubcaps you will be liable for the cost of repair.

This is included in our Premium and Premium Gold package. 

 

Accident Claim Admin Fee (repairs greater than R300)

In the event of an accident or theft a claim admin fee is payable of ZAR 385 locally.

 

Accident Claim Admin Fee (repairs up to R300)

In the event of an accident or theft a claim admin fee is payable of ZAR 83 locally.

 

Traffic Fine Administration Fee

If you incur any traffic fines, Avis will charge a ZAR 325 admin fee

 

Delivery/Collection

We strongly recommend that customers use the delivery service available rather than pick up from the downtown depots.

Avis can arrange for delivery or collection of the car to/from your hotel. Please book the car from the downtown depot of the required city EG select Cape Town downtown for a delivery to any hotel within Cape Town. Then tick the Hotel Delivery supplement and add the hotel full address and telephone number into the Hotel delivery/collection box. Please also add the hotel name, address and telephone number into the invoice and voucher notes for the customer’s information. 

Fees are applicable and payable locally.

Delivery/Collection within 25km radius of Avis depot during office hours – ZAR 462

(Charge is applicable per delivery and per collection)

Delivery/Collection within 25km radius of Avis depot out of office hours – ZAR 836

(Charge is applicable per delivery and per collection)

Delivery/Collection over 25km’s of Avis depot in office hours – ZAR 14 per km


One Ways - within South Africa  

One Way fees apply, payable locally as below:

  • Western Cape to Eastern Cape and vice versa – ZAR 1177
  • Gauteng to Western Cape – ZAR 1177
  • Gauteng to Kwa-Zulu Natal and vice versa – ZAR 869
  • Gauteng to Mpumalanga and vice versa – ZAR 869
  • Kwa-Zulu Natal to Western Cape and vice versa – ZAR 1177
  • Kwa-Zulu Natal to Mpumalanga and vice versa – ZAR 1177


One Ways - Cross Border

      One Way fees apply if dropping the car in another country

•         SA to Botswana – ZAR 3630

•         SA to Lesotho – ZAR 1595

•         SA to Mozambique – Not Permitted

•         SA to Zimbabwe – Not Permitted

•         SA to Namibia – ZAR 6655

•         SA to Swaziland – ZAR 1595

 

Cross Border Authorisation

On arrival in SA you need to advise the depot when you collect the car that you are planning to conduct a cross border rental. The Avis branch will then issue you with an “Authorization letter” which you would need, in order to get through on the other side’s border. Should you travel without this documentation, you will be turned away at the border

 

Extra Days

Avis will charge you additional days at their local rate if the car is not returned at the agreed time.           

 

Grace Period

Avis will allow 29 minutes Grace period, after this late returns will be charges at the extra day/rate locally.

 

Eastern Cape Locations

East London Airport and downtown

Port Elizabeth Airport and downtown

 

Western Cape Locations

Cape Town International Airport and downtown

George Airport and downtown

Hermanus

Knysna

Stellenbosch

 

Gauteng Locations

OR Tambo International Airport

Pretoria downtown

 

Kwa-Zulu Natal Locations

King Shaka International Airport

Durban downtown

Pietermartizburg Airport

 

Mpumalanga

Kruger Mpumalanga Airport

Nelspruit downtown

Skukuza Airport