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South Africa car hire Terms and Conditions

AVIS South Africa

What car hire products do we offer?

We offer two different car hire products, car hire within a holiday/flydrive package and car hire only.

 

Holiday & Flydrive package inclusions: 

Avis offer a Standard, Premium and Premium Gold package. Please check your voucher and confirmation to see which package and inclusions you have booked.

 

Insurances

 

Standard 

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Excess payable locally)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Payable Locally)

 

Premium 

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Payable Locally)

-       One Additional Driver

 

 

Premium Gold

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Premium Gold)

-       One Additional Driver

-       One GPS Rental

 

Car Hire only inclusions:

Super Cover 

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (Excess payable locally)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Super Cover)
 

Maximum Cover 

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Maximum Cover)

 

Collision Damage Waiver

CDW covers you for the cost of repairs to your hire car in the event of an accident or damage to the car. An excess is payable if you have purchased the Standard or Supercover package. Windscreen, Tyres, Water damage, Undercarriage damage are not covered with CDW in our Standard package

 

Theft Loss Waiver

TLW covers you for the cost of replacing your hire car or parts of the hire car in the event of it being stolen. An excess is applicable if you have purchased the Standard package.

Third Party Liability covers you for damage to another person’s car or person.

All insurances will be void if you have invalidated the rental agreement eg drink driving, drag racing, not abiding traffic laws etc. 

 

Excesses 

Unless you have purchased our Premium, Premium Gold or Maximum Cover package then an excess will be payable locally in the event of an accident.

Standard Package

Car Group A – ZAR 15,000 (Hyundai I10 or similar)

Car Group B – ZAR 21,000 (VW Polo Hatch or similar)

Car Group C - ZAR 25,000 (Toyota Corolla Quest or similar)

Car Group D – ZAR 25,000 (Toyota Corolla or similar)

Car Group E – ZAR 33,000 (Toyota Corolla Quest or similar ‘Automatic’)

Car Group K – ZAR 38,000 (Hyundai X35 or similar)

Car Group F – ZAR 45,000 (Audi A3 Sedan or similar)

Car Group H – ZAR 50,000 (Mercedes Benz C Class or similar)

Car Group J – ZAR 66,000 (Jaguar XF or similar)

Car Group O – ZAR 34,000 (Toyota Avanza or similar)

Car Group L – ZAR 53,000 (Toyota Fortuner 4X4 or similar)

Car Group I – ZAR 53,000 (Toyota Fortuner 4X2 or similar)

Car Group N – ZAR 54,000 (Hyundai H1 or similar ‘8 Seater’)

 

Super Cover

Car Group A – ZAR 3,500 (Hyundai I10 or similar)

Car Group B – ZAR 4,500 (VW Polo Hatch or similar)

Car Group C – ZAR 5,000 (Toyota Corolla Quest or similar)

Car Group D – ZAR 5,000 (Hyundai I20 or similar)

Car Group E – ZAR 6,000 (Toyota Corolla Quest or similar ‘Automatic’)

Car Group K – ZAR 7,000 (Hyundai X35 or similar)

Car Group F – ZAR 8,500 (Audi A3 Sedan or similar)

Car Group J – ZAR 14,000 (Jaguar XF or similar)

Car Group H – ZAR 10,000 (Mercedes Benz C Class or similar)

Car Group I - ZAR 11,000 (Toyota Fortuner 4X2 or similar)

Car Group O – ZAR 6,500 (Toyota Avanza or similar)

Car Group L – ZAR 11,000 (Toyota Fortuner 4X4 or similar)

Car Group N - ZAR 11,000 (Hyundai H1 or similar ‘8 Seater’)
 

Excess

-          Windscreen, Tyres, Water damage, Undercarriage damage is not covered with CDW in our Super Cover package. 

-          TLW covers you for the cost of replacing your hire car or parts of the hire car in the event of it being stolen. An excess is applicable if you have purchased the Super cover package.

-          Third Party Liability covers you for damage to another person’s car or person.

-          All insurances will be void if you have invalidated the rental agreement eg drink driving, drag racing, not abiding traffic laws  etc

 

Maximum cover

Same conditions as above but zero excess in the event of an accident

Windscreen, Tyres, Rim and hubcap damage is included in Maximum cover package

 

Driving Licences

You will need a valid UK Driving Licence that has been held for a minimum of 1 year to rent a car with Avis. You will be required to show a valid photo card or old style paper licence. It is not necessary to hold an International Driving Licence to rent a car but it is recommended to have one in the event you are stopped by the Traffic Police, Avis SA would take no responsibility and would not be able to intervene.

 

ID

A passport is required to be shown as a form of ID.

 

Minimum Age

You must be aged 18 or over to rent a car.

 

Deposits

There is a ZAR 2500 deposit payable on arrival. You must have a credit card in the lead drivers name for this to be taken. A Visa/MasterCard debit card in the lead drivers name is also acceptable as long as the details are embossed as the card will be swiped on arrival. The deposit will be refunded at the end of the rental subject to no accident or damage to the vehicle. Cash deposits are not allowed.

Any additional items purchased locally e.g. child seats, one way fees, traffic administration fee, etc will be charged to the card in addition to the above deposit amount.

Contract Fee

Avis charge a compulsory one off contract fee of approx. ZAR 85 on all rentals payable locally.

This is included in the Premium Gold, Super Cover and Maximum Cover.

 

Additional Driver

Additional drivers are ZAR 385 per rental and per driver payable locally.

1 Additional Driver is included in the Premium and Premium Gold Cover.

 

Fuel

Cars will be provided with a full tank of fuel and must be returned with a full tank of fuel. Charges will apply for any missing fuel.

Some locations offer the option to prepay for a tank of fuel and return the car empty. Please ask when collecting the car.

 

Child Seats

Child Seats are ZAR 413 per seat per rental payable locally

 

GPS

GPS is ZAR 99 per day payable locally.

Our Premium Gold package includes GPS

 

Windscreen Damage /Repair

If you damage the windscreen you will be liable for the cost of repair. You can waive this by paying ZAR 39 per day locally.

This is included in our Premium package and Premium Gold package

 

Water and Undercarriage Damage

If you damage the undercarriage of the car or incur water damage you will be liable for the cost of repair.

This is included in our Premium and Premium Gold package. 

 

Tyre, Rim and Hubcap Damage

If you damage the Tyres, Tim or Hubcaps you will be liable for the cost of repair.

This is included in our Premium and Premium Gold package. 

 

Accident Claim Admin Fee (repairs greater than R300)

In the event of an accident or theft a claim admin fee is payable of ZAR 385 locally.

 

Accident Claim Admin Fee (repairs up to R300)

In the event of an accident or theft a claim admin fee is payable of ZAR 83 locally.

 

Traffic Fine Administration Fee

If you incur any traffic fines, Avis will charge a ZAR 325 admin fee

 

Delivery/Collection

We strongly recommend that customers use the delivery service available rather than pick up from the downtown depots.

Avis can arrange for delivery or collection of the car to/from your hotel. Please book the car from the downtown depot of the required city EG select Cape Town downtown for a delivery to any hotel within Cape Town. Then tick the Hotel Delivery supplement and add the hotel full address and telephone number into the Hotel delivery/collection box. Please also add the hotel name, address and telephone number into the invoice and voucher notes for the customer’s information. 

Fees are applicable and payable locally.

Delivery/Collection within 25km radius of Avis depot during office hours – ZAR 462

(Charge is applicable per delivery and per collection)

Delivery/Collection within 25km radius of Avis depot out of office hours – ZAR 836

(Charge is applicable per delivery and per collection)

Delivery/Collection over 25km’s of Avis depot in office hours – ZAR 14 per km


One Ways - within South Africa  

One Way fees apply, payable locally as below:

  • Western Cape to Eastern Cape and vice versa – ZAR 1177
  • Gauteng to Western Cape – ZAR 1177
  • Gauteng to Kwa-Zulu Natal and vice versa – ZAR 869
  • Gauteng to Mpumalanga and vice versa – ZAR 869
  • Kwa-Zulu Natal to Western Cape and vice versa – ZAR 1177
  • Kwa-Zulu Natal to Mpumalanga and vice versa – ZAR 1177


One Ways - Cross Border

      One Way fees apply if dropping the car in another country

•         SA to Botswana – ZAR 3630

•         SA to Lesotho – ZAR 1595

•         SA to Mozambique – Not Permitted

•         SA to Zimbabwe – Not Permitted

•         SA to Namibia – ZAR 6655

•         SA to Swaziland – ZAR 1595

 

Cross Border Authorisation

On arrival in SA you need to advise the depot when you collect the car that you are planning to conduct a cross border rental. The Avis branch will then issue you with an “Authorization letter” which you would need, in order to get through on the other side’s border. Should you travel without this documentation, you will be turned away at the border

 

Extra Days

Avis will charge you additional days at their local rate if the car is not returned at the agreed time.           

 

Grace Period

Avis will allow 29 minutes Grace period, after this late returns will be charges at the extra day/rate locally.

 

Eastern Cape Locations

East London Airport and downtown

Port Elizabeth Airport and downtown

 

Western Cape Locations

Cape Town International Airport and downtown

George Airport and downtown

Hermanus

Knysna

Stellenbosch

 

Gauteng Locations

OR Tambo International Airport

Pretoria downtown

 

Kwa-Zulu Natal Locations

King Shaka International Airport

Durban downtown

Pietermartizburg Airport

 

Mpumalanga

Kruger Mpumalanga Airport

Nelspruit downtown

Skukuza Airport

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

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For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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