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St Lucia car hire Terms and Conditions


Drive-a-matic St Lucia

 

Driving License

Must hold a UK Driving License for minimum of 2 years.

Both the photocard and counterpart are required if you hold a new style license. As of the 8th June 2015 the DVLA are abolishing the paper counter part and you will only be required to show your photocard or the old style paper licence.
 

Driving Permit

A local driving permit is required and is issued on arrival by Drive-a-matic. In St Lucia a local driving permit costs $21 payable locally and is valid for 3 months.

 

Minimum/Maximum age

You must be aged 25 or over to hire a car in St Lucia and the maximum age is 75.

*** For drivers over the age of 65,  they will be required by Drive-a-matic to provide a doctors letter of fitness at the time of rental ***

 

Mileage

Rates include unlimited mileage

 

Deposit

A deposit is required, you will need a valid credit card to pay this.

The credit card must be in the lead drivers name

A cash deposit can be left if you do not have a credit card of $750

 

Collision Damage Waiver

All vehicles are covered by insurance including unlimited liability for passengers, US$555K third party personal injury coverage and $185K property damage cover.

 

Excess

An excess is payable in the event of an accident or damage to the car

Excess for the following car groups is $125:

Mokes, Small cars, Air conditioned sedans, Hard top and Soft top Jimny Jeep, Fully Loaded cars, Large Vans,

Excess for the following car groups is $750:

Luxury Van, Suv's, Premium SUV's, Luxury Sedans.

 

Airport Fees

These are included in the rates shown

 

Additional Drivers

USD$3.45 per day (inclusive of VAT)

 

After Hours Airport Fee

USD$12 (inclusive of VAT) 6pm - Midnight

 

Child Seats

Drive a matic offer Infant/child and booster seats

USD$3.45 (inclusive of VAT) per day

Child seats are not permitted in Mokes or Soft top Jimny Jeeps

 

Fuel

Fuel is not included.

The car will be provided with 1/2 tank of fuel (USD$35-$46 depending on vehicle category) for which customers will be charged for on delivery/pick up. The tank should be left as empty as possible on return.

Vehicles delivered to Hewanorra Airport will be delivered with a full tank of gas.  Customers are asked to return the vehicle with a full tank and will therefore not be charged for gas in this case.

 

Grace Period

Grace period is 2 hours, after this time, extra days/weeks will be charged

 

Extra Days/Weeks

Any extra days you require can be booked locally with Drive-a-matic at their local rate. Alternatively you can contact your Virgin Holidays representative to amend. 

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The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

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For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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