Couples Negril

The grounds were beautiful, staff very attentive, gracious and just fantastic! This was our second visit. Paul the piano man was still there...he was there in 2011 on our honeymoon trip. England with the water sports gave us a fun private catamaran cruise..a must! Nikki in photo shop was so much fun to work with. Food was excellent and always fresh. Definitely will be back! Read less

Couples did not disappoint. Location, location - The beach is stunning and the sunsets breathtaking. I can only echo all the great reviews posted. This resort is well managed and extremely clean. Staff are amazing, from the front desk to the servers to the entertainment team. This was our first visit and won’t be our last. The food was excellent at all restaurants and no issue getting beach chairs with some shade! We enjoyed the Catamaran cruise as well as some of the numerous activities offered throughout the day. You can do as little or as much as you want. It’s all there. We LOVED it. Read less

I booked my second trip to couples Negril for 2 weeks in march 2024. I used the couples Resort website to book the reservations mainly because they say hassle free cancelations. I purchased the travel insurance through them as well. I unfortunately had an accident which required surgery and was not able to travel so I canceled the reservation 17 days before our travel date. They issued a refund for the resort fees and told me I have a credit for the airfare so the hassle free full refund is a lie. I also had to forfeit the cost of the travel insurance even though the resorts website says free cancelations up to 14 days before travel. I am currently on my third day of trying to use my flight credits to book a flight. I am forced to use their third party travel agency to use my credits. I have called Couples resorts 3 times and their travel agency Adelman travel at least 6 times as well as numerous emails and I still can't get the use of my flight credits. My previous stay was very enjoyable but after this hassle with nobody doing anything to honor their own stated policy I will never return to a couples resort in the future. This is just a warning to anyone considering booking direct through the resort because their advertised policies are just smoke and mirrors Read less

Couples Negril where shall I start, let us begin with the so called Couples lounge located at Montego Bay arrivals, we both are not beer drinkers therefore we asked for a rum punch we was basically told that we only have Red Stripe on tap but if we ask a certain member and look after them by way of providing a tip then this request would be available. The journey from the airport was horrendous in fact so bad on the return we arranged a private flight. On arrival at the hotel the reception seemed nice a bit dull and lacked atmosphere. We then received our welcome pack and taken to our suite. The suite looked satisfactory until we ran the bath tap and both bathroom sinks, bath and shower to discover that dark brown stained water was coming out of the supply, we ran the water for around 20 minutes to see if any change took place and had to use the bathroom glass provided to test the water, the colour was very cloudy looking when we left the room to inform the reception of the issue, maintenance were due to look at the problem that evening nobody ever arrived. By the morning the issue was somehow resolved but returned again within a few days, again I contacted reception on the third phone call to them finally they sent a man with a racket in his back pocket to fiddle around with the taps and tell me that this shade of water is normal please see pic attached I really don't think anyone considers this normal. Water of this kind is a red flag and contains serious health concern. In room dining experience appalling let's say the option of the so called Club Sandwich was not available so we resorted to the cheeseburger can only be described as cardboard in a bun and tasteless. We were under the impression that the alcohol that was included were PREMIUM brands not the case, the rum punch for example is premixed and stored in a plastic bottle and way too sweet and far too strong, the drink quality is very poor and very difficult to enjoy. Fizzy drinks available were all the pumps which did not taste anything like coke. Food quality was unacceptable and should never be served to guests at a so called 5 star resort, the choice was limited and tasteless and without a doubt made me unwell with an upset stomach. All restaurants are labelled with the same poor choice and quality with very limited variety, to add insult to injury the so called lobster Friday should of been named Iceland Friday the lobsters were proven to be frozen by the rubbery texture of meat. The hotel grounds and gardens are kept nice, the hotel could do with an update little old and worn in places, The beach was beautiful I would say thats what sells the hotel. The floats on the sun-beds are a great idea but could do with replacing some are torn and dirty looking. The entertainment was average, the piano bar was very tacky and smelt of damp and the windows were filthy. I also found that we were tipping everyone surely spending £6000 should have been sufficient. We could go on and on, At present we are in touch with our tour operator regarding the disappointment we have experienced, we both feel like we have not had a holiday and feel that the money we spent to stay at Couples Negril was far to expensive for what was received. Absolutely shocking and not acceptable. Read less

We just returned from a week at Couples Negril. The resort is a beautiful lush tropical resort. The staff work tirelessly to maintain the gardens and beach. The beach is wide with lost of areas with shade and the ocean is calm and perfect for a afternoon of floating on a raft (which the resort has on every lounge chair). The room was spacious and well appointed. The resort includes a bunch of activities. We did the sunset cruise with the swim in the cave and it was a lot of fun. We would recommend this to any couple looking for a relaxing vacation. Read less