Hyatt Regency Indian Wells Resort & Spa

Palm Springs, California

Virgin rating

Villa Bedroom
Villa Living Room
Hyatt Grand Champions Resort
Agave Sunset
Agua Serena Spa
Deluxe Room
Oasis Adults-only Pool
Villa Bedroom
Villa Living Room
Hyatt Grand Champions Resort
Agave Sunset
Agua Serena Spa
Deluxe Room
Oasis Adults-only Pool

The hotel

An oasis in the desert, you’ll find a huge range of things to keep you busy among the Hyatt Regency's 45-acres of perfectly manicured gardens. There’s seven different pools to cool off in, as well as a spa for a little more indulgence. If you’re a golfer, pick from two courses – and a pro can help iron out any kinks in your swing. Travelling with young ones? There are some great kids activities going on, as well as a family pool with a water slide. Maybe something more tranquil? The adults-only pool may be more your style – and maybe a cocktail by the pool at sunset followed by a tender steak.

Amenities

  • Golf
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

In 45 acres in exclusive Indian Wells.

Hotel information

530 rooms on 5 floors in 1 buildings with 5 lifts. All with air-conditioning, balcony, cable TV, stereo with iPod deck, clock radio, complimentary daily paper, fridge, iron and board, robes, safe, hairdryer and coffee maker. Standard Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Crib and rollaway bed on request.

View Rooms offer views of the resort with a backdrop of the desert or San Jacinto and San Bernardino Mountains, they have 1 king-size bed or 2 queen-size beds sleeping maximum 4 adults or 2 adults and 2 children.

Regency Club Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. These rooms include access to the Regency Club Lounge offering the following services- Deluxe Continental breakfast, light snacks and refreshments, hors d'oeuvres, cordials and sweets.

1-Bedroom Villas offer a butler service, living area with gas fireplace, dining area, bathroom with raised soaking tub for two, a furnished private courtyard and garden with private whirlpool spa or gas fire pit, barbeque and dramatic mountain, golf and lagoon views. They have 1 king-size bed and 1 queen-size sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children.

2-Bedroom Villas with the same amenities as the 1-Bedroom Villa, sleeping maximum 5 adults and 1 child or 3 adults and 3 children.

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Lantana Restaurant (breakfast, lunch, dinner; mesquite grill and wood-burning pizza oven). Agave Sunset, Lobby Bar. Roadrunner Café (snacks, salads and sandwiches by the pool). Citrus Marketplace and Café (Starbucks® coffees, snacks, breakfast, Lunch on the Move and Dinner to Go take out meals). Room service*. 7 swimming pools including water slide and adults-only pool. Camp Hyatt kids’ club* (3-12 years; 9:00am-4:00pm daily; 6:00pm-10:00pm Fri-Sat nights*). Aqua Serena Spa* and Salon*. 24-hour Stay Fit gym. Yoga classes. Tennis. Badminton. Bocce ball. Table tennis. Pool/billiards. 2 Championship golf courses* at the Indian Wells Golf Resort. WiFi*. Self-parking $12, valet parking $27 for stays in 2019; valet and self-parking $15.50 (Jun–Sep) or $23.50 (May–Oct) for stays in 2020; all charges plus tax per night (payable locally, subject to change).

This hotel has a resort fee of $40 plus tax per room, per day (payable locally , subject to change)

Resort fee includes: – Access to HyTides waterpark featuring 30 ft dueling waterslides a 450 ft lazy river and children’s splash pad - In-room premium internet access - in room personal coffee & tea maker - (2) bottled waters per stay - In room safe - Unlimited local telephone calls and access charges for 1-800 or 1-888 phone calls - Incoming faxes - Filtered water stations - One hour tennis court time per day - Discounted green fees at Indian Wells Golf Resort - Shuttle service to Indian Wells - Golf Resort Golf bag storage - outdoor games and activities. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2544)
  • Very good (1013)
  • Average (469)
  • Poor (280)
  • Terrible (211)
Image of the Tripadvisor rating Great Hotel; Great Staff; Poor Technical Systems

Apr 15, 2024 SanJuanCapoMom San Juan Capistrano, California

This is a lovely hotel with wonderful staff. We stayed here for Coachella, and every single staff member had a smile on their face. While it's not the hotel's responsibility, the transportation to and from the festival was easy and well run around the clock. However, unfortunately, the hotel has leaned too hard into a combination of texting and… Read more
This is a lovely hotel with wonderful staff. We stayed here for Coachella, and every single staff member had a smile on their face. While it's not the hotel's responsibility, the transportation to and from the festival was easy and well run around the clock. However, unfortunately, the hotel has leaned too hard into a combination of texting and phone systems. From our room, you could not dial an outside line. Selecting the "8" for an ony line gave a "The number you have dialed is not in service" message. To reach the front desk, you have to first go through an AI system, which wants to know your problem. The front desk could not then connect to an outside line. Similarly, a text system appeared to be asking questions like "What time will you arrive?" When we arrived, the front desk had not received that information. We received a text when we were at the pool that our room had a "do not disturb" sign on the door and could they please service it; we had removed it at least an hour before. Bottom line: if you encounter a human being, you will be delighted with the help, but don't let your phone get pickpocketed or you will be unable to reach the outside world. Read less
Image of the Tripadvisor rating Construction & Service Challenges - Be Warned

Apr 10, 2024 markpender Seattle, WA

The hotel is indeed in a beautiful location, and the facilities, rooms and environment are much improved as new wings open up. But be warned the hotel is still in full construction mode (as of April 2024) that include accompanying noise (jackhammers, drills, etc) in full operation during daylight hours. Don't think you'll be able to take a nap… Read more
The hotel is indeed in a beautiful location, and the facilities, rooms and environment are much improved as new wings open up. But be warned the hotel is still in full construction mode (as of April 2024) that include accompanying noise (jackhammers, drills, etc) in full operation during daylight hours. Don't think you'll be able to take a nap during the day! And the normal lobby bar and restaurant have been relegated to the forgotten 2nd floor...Not ideal for a cherished family vacation spot. I wish the hotel made up for this inconvenience by paying extra attention to customer service, but alas, our experience at the pool and during check out were sub optimal. During Spring Break, the hotel clearly didn't staff up adequately to handle the rush in the pool area, with food/drink orders taking forever and then running out of towels (frustrating!). Then the construction-related discount offer at check in didn't get carried over to check out, which caused more frustration and underscored the lack of efficiency/communication within the hotel. In sum, I'd recommend waiting for the construction to wrap up before putting the hotel on your destination list for a family vacation. By then, I'd hope the customer service focus is restored too. Read less
Image of the Tripadvisor rating Avoid this otherwise beautiful resort until their renovations are complete

Apr 8, 2024 Noesf San Francisco, California

The hotel is undergoing renovations, which hampers dining options and the hotel is not prepared for this resulting in a two hour wait for dinner for us. Given the room rate, I would suggest reconsidering booking here until the restaurant renovation is complete or they deal with their F&B technical issues. I was traveling with 2 small children and… Read more
The hotel is undergoing renovations, which hampers dining options and the hotel is not prepared for this resulting in a two hour wait for dinner for us. Given the room rate, I would suggest reconsidering booking here until the restaurant renovation is complete or they deal with their F&B technical issues. I was traveling with 2 small children and it took two hours to get dinner. I didn’t want to dine in a conference room doubling as a hotel bar full of televisions and so opted for room service. The problem is you have to order through an app which doesn’t show the kids menu. You are then directed to call them, and get an automated voice that can’t help and directs you to a voicemail box, which wasn’t returned. I then contacted someone through text message and ordered but only part of the order was delivered. When I alerted them they redid the rest of the order but said they knocked and I didn’t answer the door, which surprised me, but they could not call me because their phone system was down and so just left me without the rest of the order until I kept following up. I understand hotels need to renovate but this is failure after failure: - No restaurant - A mobile ordering system that doesn’t work - A machine phone service that can’t help - A room without a door bell to alert guests - A phone system that is broken to alert you of your failed delivery This is a beautiful resort with exceptional water facilities, making it ideal for a family vacation with a lazy river, many pools, waterslides, nightly smores and outdoor games. Saying that, I would recommend waiting until their renovation and IT issues are resolved before making the considerable expense of staying here. Read less
Image of the Tripadvisor rating Fun-filled Stay with Room for Improvement

Apr 8, 2024 WiGoeJourney

Hyatt Regency Indian Wells Resort & Spa: The Good: - Amazing Pools: The highlight of the resort! Perfect temperature and the lazy river was a blast (spent 1.5 hours there!). - Great Staff: Friendly and attentive, valet staff was excellent even though we didn't use them. - Spacious Room: Discoverist upgrade wasn't quite an upgrade, but large… Read more
Hyatt Regency Indian Wells Resort & Spa: The Good: - Amazing Pools: The highlight of the resort! Perfect temperature and the lazy river was a blast (spent 1.5 hours there!). - Great Staff: Friendly and attentive, valet staff was excellent even though we didn't use them. - Spacious Room: Discoverist upgrade wasn't quite an upgrade, but large enough for our family - Comfy Amenities: High-quality hangers, strong enough water pressure with multiple shower settings, and a good-sized bathtub. - Cleanliness: Room clean enough upon arrival. - Balmain Bath Amenities: Pleasant, light scent. Areas for Improvement: - Décor: A bit dated, could use a refresh. - Unclear Upgrade: staff told us that we were upgraded, but upon checking the available rooms for that day, didn't seem that we got one.. - Missing Amenities: No toothbrush, toothpaste, or razor provided (although some Hyatt Regencies charge extra). - Maintenance Issues: Ceiling fan malfunction and empty soda can on patio. Room still smells like fresh paint. For those who sensitive to smell, may get you nauseous. - Housekeeping Oversight: Sticker found under sofa bed and missing linens for the sofa bed. - Thin Walls: Renovation noise started early (around 8am). - Limited Toiletries: Only bar soap provided, no liquid hand soap. Overall: Despite a few shortcomings, we had a fun stay at the Hyatt Regency Indian Wells! The amazing pools and friendly staff made it a great place for a family vacation. We would definitely return for another stay. Read less
Image of the Tripadvisor rating Renovations are causing Chaos

Apr 2, 2024 bm77ok

The hotel is undergoing renovations and is in complete disarray. I would stay away from this hotel until the renovations are complete! The issue is that the furniture is completely being overhauled and does not look anything like the pictures on the website. I booked this hotel specifically because there was a room with a king bed and pullout… Read more
The hotel is undergoing renovations and is in complete disarray. I would stay away from this hotel until the renovations are complete! The issue is that the furniture is completely being overhauled and does not look anything like the pictures on the website. I booked this hotel specifically because there was a room with a king bed and pullout couch and an executive desk so that my husband and I would have some space to sit and work throughout our stay. When we got into our room it looked like someone had stolen all the furniture. Not only was there not a pull out couch but they replaced the sitting area with an uncomfortable bench and a tiny table. I think a lot of people booked for the same reason and the front desk was not equipped to handle it. When I went down to the front desk to change my room several other people were complaining about the same issue and it took several hours to get a room change. The room they finally put me in had an issue with the air conditioner where it wouldn't turn on unless the temp was higher than it was set then it would kick on extremely loudly. This happened every 3 hours or so and woke us up every time throughout the night. Thankfully I booked this with Hyatt points and was issued a full refund but it didn't really make up for the fact that the hotel experience was ruined and I didn't get a good night of sleep. For the price they are charging stay far away until the renovation is completely done! There are plenty of other fantastic resorts in the Palm Springs area that are actually worth the money Read less