The Palace of the Lost City

Sun City, South Africa

Virgin rating

Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, one of the most advanced water parks in the world, stands as a central feature of the hotel and will provide endless fun for water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

Amenities

  • Golf
  • Tennis
  • Kids Club
  • Wheelchair access
  • Bar
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

2 restaurants; Crystal Court (International buffet for breakfast and dinner), The Grill Room (signature steakhouse, dinner). 2 bars: The Palace Pool Deck (snacks and wood-fired pizzas) and Tusk Bar and Lounge (safari-themed cocktail bar and lounge). High tea*.

Whilst there isn't any evening entertainment at the hotel you can hop on a shuttle to the Sun City resort where you can visit the casino or nightclub.

Olympic-sized outdoor swimming pool. Royal Spa*. Valley of Waves water park (​there is a flat charge rate of R50.00 non-refundable for Valley of Waves towels to all hotel guests and day visitors). The Lost City Golf Course*, designed by Gary Player. Water sports*. Tennis. Segway, Zip Slide and many more activities. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops.

 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1694)
  • Very good (573)
  • Average (289)
  • Poor (154)
  • Terrible (152)
Image of the Tripadvisor rating This place can make you feel at home cause whenever you’re there there’s nothing that you’re worried about

Apr 17, 2024 Global08437862204

What a nice place to be with all the viewing of the pools and food where everyone can like to be at it’s such an cool nice place to be where all family can like to be at cause we all need the happiness in life so this place can give you all the joys you want
Image of the Tripadvisor rating You will never go wrong with it

Apr 15, 2024 Escape37698194663

I love everything about this place, the view, rooms, service is amazing and the staff members are excellent on thier job, the menu. It is a great place to host your family, friends, loved ones and colleagues. You will never regret choosing this place.
Image of the Tripadvisor rating Beautiful expirience

Apr 15, 2024 lelo m Greater Johannesburg, South Africa

The place is breath taking, highly recommending it to anyone Its delightful and the best holiday destination, Its safe to take family, it has entertainment for everyone young and old, there is a lot of nature surrounding the which gives the history of the place.
Image of the Tripadvisor rating Pianist delight

Apr 9, 2024 AshneeJ

The ambience at the Palace during meals is so lovely because of Robert the awesome pianist. He was super patient with my kid playing nursery rhymes and teaching him to play the piano which was a great touch! Keep going Robert, you were the highlight of our breakfast
Image of the Tripadvisor rating Thank you for a wonderful holiday full of lasting memories

Apr 5, 2024 Happiness09017471528

We are very fortunate to come back to South Africa after 20 years and with our 15 year old for a 7 night stay. What a wonderful welcome. A few staff to mention... All the pool massage ladies.. Will miss you Nora The staff at Turks restaurant amazingly lovely The entrance security team House keeping Conceirge- so helpful Shuttle drivers… Read more
We are very fortunate to come back to South Africa after 20 years and with our 15 year old for a 7 night stay. What a wonderful welcome. A few staff to mention... All the pool massage ladies.. Will miss you Nora The staff at Turks restaurant amazingly lovely The entrance security team House keeping Conceirge- so helpful Shuttle drivers Pianist - wow The person who checks your name upon you entering the pool area.. What a joy you are!! The breakfast serving team.... Please don't compare this hotel to the soulless chains that are the same everywhere. Yes it is a little frayed around the edges but take a close look at the amazing detail, and how unspoilt the landscape is. An amazing base to visit an amazing national Park. You DO wait for food etc but relax and enjoy the wonderful hospitality that is being offered, you are on holiday and be thankful you can afford to experience your stay. The staff travel by bus typically and work long hours. They are friendly, joyful and so helpful. Please be polite to them - please and thanku !!!!! South africa is struggling for tourism right now. Yes this is a resort but it feels safe. You have the water park next door, the game drives are magical, reasonably priced, and only a 5 minute drive away, zipline amazing. My only thing to mention is for Sun City Reservations to respond to client emails prior to stays. Thankyou and we wish you all well and good health. Read less