Zoetry Villa Rolandi Isla Mujeres Cancun

Playa Mujeres, Mexico

The hotel

A luxurious, secluded retreat, set on an island, 25 minutes from the mainland, you’ll enjoy luxury oceanfront accommodation as well as tranquility, holistic wellness and ‘Endless Privileges®’. All rooms are oceanfront, ideal for admiring picture-perfect sunsets, but first more about those privileges. They include no check-in/check-out time, a bottle of sparkling wine and fresh fruit delivered daily. Guests also have access to personalised, 25-minute private yacht transfer between the mainland and the island to visit sister resorts, although we guarantee you’ll be hard pushed to leave this one! Dining is at the award-winning Casa Rolandi, specialising in North Italian-Swiss cuisine and featuring an al-fresco dining panoramic terrace so you can admire the views over a cocktail or two. Alternatively, take advantage of the 'Sip, Savour and See' Dining Experience — inviting guests to sample the menus, top-shelf spirits and live entertainment at AMResorts properties close by.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

On the beach on the exclusive island of Isla Mujeres. Close proximity to Isla Mujeres Underwater Museum (MUSA). Transfer time from Cancun Airport to the Isla Mujeres ferry port, Marina Hacienda del Mar: 40 minutes, then a 25-minute private yacht transfer to Isla Mujeres.

Hotel information

35 finely appointed rooms and suites with spectacular oceanfront views. Some with private terrace, air-conditioning, satellite TV, telephone, complimentary WiFi access, complimentary mini-bar, Bvlgari® bath amenities, pillow menu, fine luxury linens, therapeutic shower, steam bath, vanity mirror, 24-hour room service, sitting area with a sofa and ceiling fan, bathrobes, slippers, tea/coffee-making facilities, safe and hairdryer. Superior Oceanfront Room with 1 king-size bed, sleeping maximum 2 adults.

Please note: these rooms do not have a terrace.

All Inclusive of: Endless Privileges® include a Yacht transfer from Marina Hacienda del Mar in Cancun to the hotel from 6:00am-10:30pm (reservations must be made at least 24-hours prior to arrival or to guarantee the service. After regular yacht operating hours, transfer service, subject to weather conditions, may be provided but charges will apply). Finely appointed oceanfront suites. Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections. Unlimited cocktails and specialty beverages and top-shelf spirits from a variety of domestic and international brands. 24-hour concierge service. Complimentary WiFi. Twice daily refreshed mini-bar. Bvlgari® bath amenities. Pillow menu, fine luxury linens and bathrobes and slippers. Complimentary beach bag handmade by "Amor a la Niez, AC," a non-profit organisation and the only learning centre on Isla Mujeres for children with special needs. No check-in or check-out time (subject to availability). Maid service three times daily. Welcome bottle of tequila. Bottle of sparkling wine and fresh fruit plate daily. Complimentary overnight laundry service. Complimentary worldwide calls. Access to sauna and Jacuzzi. Daily afternoon tea time featuring real live plants for tea infusions at 5:00pm in the lobby. Entertainment activities with an emphasis on culture, art and education. Romantic Sunset ride on our private yacht twice a week (time and dates of schedule may vary seasonally and due to weather conditions. Reservations must be confirmed in advance with our concierge desk).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Junior Suite Oceanfront with sitting area featuring access to a private terrace with a Jacuzzi, separate bedroom with 1 king-size bed and living area with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suite Verandah Oceanfront with direct pool access, private terrace with sea views and a lounge sitting area. 1 king-size bed or 2 single beds, sleeping maximum 3 adults.

Junior Suite Superior Oceanfront with 1 king-size bed and additional sofa bed in living area, sleeping maximum 3 adults or 2 adults and 1 child.

Presidential Suite Oceanfront on three-levels with Jacuzzi, master en-suite bedroom with 1 king-size bed on the second floor, separate living and dining area, private bar and terrace, sleeping maximum 2 adults.

Casa Rolandi with a bar area (Swiss/Northern Italian cuisine, open for breakfast, lunch and dinner), Le Méttisage (French/Mexican cuisine, open for dinner) and Cozy Bar. 24-hour private, in-suite dining, reservation-free restaurants. Beack and poolside snacks served between 11:00am-6:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply).

2 swimming pools and 1 outdoor seawater Jacuzzi. Thalasso Spa* (complimentary 20-minute hydro massage treatment per guest). Fitness centre. Daily yoga. Massage demonstrations. Cucumber pads experience in pool area. Water sports* including kayaking and diving*. Meditation, stretching classes, romantic sunset rides on the resort's private yacht, culinary lessons, cocktail lessons, Spanish lessons, wine tasting and fishing*. Bicycles with bike tour to the Temple of Ixchel. Complimentary green fees at nearby Playa Mujeres Golf Club*.

Complimentary WiFi access. Complimentary laundry/dry-cleaning service, 24-hour room and concierge services. Private dock in lagoon Makax, deluxe yacht services* (subject to weather conditions and yacht capacity. Reservations must be made). Tour and rental arrangements*. Medical services* (on-call).

* Denotes local charge.

Dress code: casual elegance in restaurants. No sleeveless shirts or flip-flop. Long trousers required for men.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1476)
  • Very good (306)
  • Average (105)
  • Poor (37)
  • Terrible (23)
Image of the Tripadvisor rating Dream Vacation!

Oct 22, 2020 Raymi2020 South Elgin

The hotel and service were amazing. From David, Malena and Martin at the front desk to Yolanda, Magda and Ulises at the restaurant. The food was incredible, the rooms and amenities were to die for. A+!
Image of the Tripadvisor rating Bathrooms could use updating

Oct 20, 2020 Steve H Thornton

Overall we enjoyed the resort, but there were a few plumbing issues due to the age of the property. Only one restaurant was open due to Covid and we were understanding, but that limited the food diversity. Beach and pools were very nice and quiet/relaxing. Magda and Jabar provided excellent service.
Image of the Tripadvisor rating Getaway

Oct 19, 2020 Vacationist76 Chicago, Illinois

The accommodations at Zoetry Villa Rolandi are average at best. If great food and personnel service in a small, 35 room resort is what you are looking for it's a recommended vacation spot. If updated amenities, good food and great service is the desire vacation look at other resort companies. The scams with Unlimited Vacation Club are real and UVC… Read more
The accommodations at Zoetry Villa Rolandi are average at best. If great food and personnel service in a small, 35 room resort is what you are looking for it's a recommended vacation spot. If updated amenities, good food and great service is the desire vacation look at other resort companies. The scams with Unlimited Vacation Club are real and UVC will strategically capitalize on relaxed vacationist. The rooms and Villa Rolandi resort are extremely outdated for the price per night. Read less
Image of the Tripadvisor rating EXCELLENT LOCATION EXCELLENT STAFF

Oct 16, 2020 4alisac Rio Vista, Texas

We had an amazing time at Zoetry.The personalized attention here was above all the other AM resorts. There are only 35 rooms and all ocean view all suites. The hotel is located on the end of the island so you can walk from one side of the resort to the other and be at the ocean both sides! The dock that they have on the Marina side was a great… Read more
We had an amazing time at Zoetry.The personalized attention here was above all the other AM resorts. There are only 35 rooms and all ocean view all suites. The hotel is located on the end of the island so you can walk from one side of the resort to the other and be at the ocean both sides! The dock that they have on the Marina side was a great place to see marine life. The restaurant was amazing. The menu had lots of choices but the chef catered to all of our requests! Our requests were met with "of course we can it is our pleasure to assist you every time!" The view from the restaraunt was pure open ocean. The COVID has closed the other restaurants at the resort during our stay in October 10-12,2020. This was not even a factor in our choices from breakfast to lunch and dinner or even the snack list! Every single item we requested from Thai salad to pizza! was delicious. The shower in our room, a steam dual shower with body jets for 2 people! The cleaning staff was top notch. The staff made a beautiful happy anniversary motiff on our bed the night we arrived, (and it was eco-friendly, I might add!!) They kept our mini bar fully stocked and kept up with our clean towels! They also included one night's wash with our stay and that was greatly appreciated by me!! The staff approached us everyday with bright smiles. The concierge, Anna, was wonderful and very helpful. She gave us some excellent advice about the ferry. Melena, UVC associate, gave us some important information as well and we followed her advice as well by renting the golf cart. Every time we saw Ivan Santos had a great attitude and was always ready with "hello, How is everything? Is there anything I can do for you?" Ninety percent of our choices, are based on the reviews from past customers of the staff. We make our decison to stay at resorts or hotels, by these reviews, when we choose a location and RETURN it is because of the staff, this is a location that we will return to again and again. We explored the island and enjoyed every minute on Isla Mujeres. We only had one issue and that was our room number 106 had a very hard mattress. We have been informed that they are making upgrades at the hotel now. We cannot wait to go back to Isla Mujeres and stay at Zoetry again. Read less
Image of the Tripadvisor rating Beautiful place, but it needs work to meet the expected standard.

Sep 24, 2020 EricMorenoD

The location, the beach, the food, and the view are spectacular. But the drinks and desserts need to improve their quality. The hotel is old and the rooms require a lot of maintenance, we had two days of leakage (it was not raining, it was a detail with the air conditioner), and they tried to fix it (they reduced the leak, but they did not fix it… Read more
The location, the beach, the food, and the view are spectacular. But the drinks and desserts need to improve their quality. The hotel is old and the rooms require a lot of maintenance, we had two days of leakage (it was not raining, it was a detail with the air conditioner), and they tried to fix it (they reduced the leak, but they did not fix it completely). We had to complain directly to reception many times for them to lend us another room on the last day and the manager, despite being aware of our situation, never came to see us. It is an incredible place with a lot of potentials, but the Secrets Maroma is a thousand times better place than the Zoetry Rolandi and it should not be that way, as it is supposed to be the top-notch of the brand of AMResorts. Read less